21112178904337931 · Call

Call 21112178904337931 2026-09-10 · dhruv · 0:45

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 7 turns, clean transcript (0% inaudible)	Hindi	7	supply_led (campaign_name:medium)

Audio: clear: There is some background conversation on the customer's side at the beginning of the call, but it does not interfere with the main dialogue.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.22

confidence high · +0/−0 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified JSW One but did not use the customer's name or ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent did not ask any of the six required discovery questions.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

Qualify

Sir, was there any requirement in HR? E250, E350?

Summary

The agent introduced JSW One and immediately asked if the customer had a requirement for HR material. The customer stated they had no requirement. The call ended without any discovery or establishment of a next step.

Coaching

You skipped the critical opening steps; always get permission to speak and deliver the hook before asking for a requirement to build rapport and give the customer a reason to engage.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent identified JSW One but did not use the customer's name or ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The agent did not ask any of the six required discovery questions.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was conducted, and no USPs were pitched.
SL5 Qualify	2	pass	–	2.0	Sir, was there any requirement in HR? E250, E350? The agent successfully asked if a current requirement existed, which is the first part of this step.
SL6 Closure with next step	1	fail	–	0.0	The call ended abruptly without any committed next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.768 heavy	5.3s	1.6s	38.1s	2.4s	249.1	0	3	4	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.3s

Hello?

हेलो?

customer

3.3s

Hmm?

हम्म?

agent

3.8s

Sir, I was calling from JSW One.

सर, JSW One से बात कर रहा था।

customer

5.8s

Yes, tell me.

हां बोलिए।

agent

6.8s

Sir, was there any requirement in HR? E250, E350?

सर, कुछ रिक्वायरमेंट था HR में? E250, E350?

customer

9.7s

No.

नहीं।

agent

10.4s

Any planning for this month, sir?