Call 21112178904296453 2026-09-10 · sudeeps · 3:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 49 turns, clean transcript (0% inaudible) | Hindi | 49 | supply_led (campaign_name:medium) |
Audio: clear: The agent's voice is slightly louder and clearer than the customer's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
not_in_stockyard
Agent stated material is in coil form and needs to be cut-to-length (CTL) to fulfill the sheet requirement.
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +5/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went straight to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Only 1 of 6 discovery questions was asked; the agent did not ask about manufacturing, applications, or monthly volume.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
E250 में चाहिए आपको 2 mm, this will be 1250 का विड्थ आएगा। शीट का लेंथ कितना रहेगा? ... 2500. And आपने क्वांटिटी मुझे बताया 56 tons.
Closure with next step
I'll just check the stock once and tell you immediately.
Summary
The customer, from a company named 'Jain Trade Links', had an immediate and large requirement for 56 MT of 2mm HR sheet. The agent skipped the standard pitch opening and discovery, proceeding directly to qualify the specific requirement's details (size, grade, quantity, location). The call concluded with the agent promising to check stock for the material (which is in coil form) and call back immediately with a quote.
Coaching
You missed the opportunity to build value by skipping the hook and discovery. A customer with an immediate need is a great chance to ask about their business (what they make, who they buy from) to position JSW as a long-term partner, not just a one-time supplier.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went straight to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | And the payment terms will be 100% advance against PI. Will that work for you? Only 1 of 6 discovery questions was asked; the agent did not ask about manufacturing, applications, or monthly volume. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was purely transactional about the specific requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | E250 में चाहिए आपको 2 mm, this will be 1250 का विड्थ आएगा। शीट का लेंथ कितना रहेगा? ... 2500. And आपने क्वांटिटी मुझे बताया 56 tons. The agent successfully captured all necessary details for the customer's immediate requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll just check the stock once and tell you immediately. The agent committed to a clear and immediate next step of checking stock and calling back. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.721 heavy | 65.4s | 25.3s | 105.3s | 7.2s | 318.3 | 0 | 24 | 25 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हेलो
agent
1.6s
Hello, am I speaking with Shreyas ji from Jain Trade Links?
हेलो, जैन ट्रेड लिंक्स से श्रेयस जी से बात हो रही है?
customer
4.2s
Yes.
हां जी।
agent
4.8s
Shreyas ji, this is Sudeep speaking from the JSW One MSME platform, Jinal Steel.
श्रेयस जी, सुदीप बोल रहा हूं JSW One MSME प्लेटफार्म से, जिनाल स्टील।
customer
7.6s
Yes, tell me.
बोलिए ना।
agent
8.1s
This your com
ये आपका कम
customer
9.1s
Yes, tell me sir.
बोलिए ना सर।
agent
9.8s
Your company was registered on our portal and this was in reference with your steel procurement. So we wanted to understand, do you have any requirement for HR material, sir? In E250, E350?
ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे and this was in reference with your steel procurement. तो हमें समझना था आपको HR मटेरियल में कुछ रिक्वायरमेंट है सर? E250, E350 में?
customer
16.1s
There is a requirement for 2 mm plate, sir.
2 mm की प्लेट की रिक्वायरमेंट है सर।
agent
18.2s
2 mm. What is the quantity?
2 mm. कितना क्वांटिटी है?
customer
19.8s
It is 56 ton.
56 टन है।
agent
21.0s
Sorry?
customer
21.8s
It is 56 ton.
56 टन है।
agent
22.9s
When are you planning to take it, sir?
कब की प्लान कर रहे हो लेने का सर आप?
customer
24.9s
If you say tomorrow, then tomorrow, or the day after, whenever you say.
कल बोलोगे तो कल, परसों, जब भी बोलोगे आप।
agent
27.4s
And the payment terms will be 100% advance against PI. Will that work for you?
और पेमेंट टर्म्स will be 100% advance against PI. तो चलेगा आपको?
customer
30.7s
Is the material ready?
मटेरियल रेडी है क्या?
agent
32.1s
My material is in coil form. I will get it CTL (Cut-to-Length) for you from the coil form. Do you want it in coil or in sheets?
मटेरियल मेरा कॉइल फॉर्म में रहता है। मैं कॉइल फॉर्म से आपको CTL करवा के दूंगा। आपको कॉइल में चाहिए, शीट्स में चाहिए?
customer
36.4s
I need it in sheets. What will be the rate, sir?
शीट में चाहिए। क्या रेट जाएगा सर?
agent
38.5s
The rate, let me tell you, today's my... I have to raise an inquiry in the system, sir, and only then I... first the team checks the material status and then we probably I can give you the quote sir.
रेट मैं आपको बता दूं आज का मेरा... मेरे को ना सर सिस्टम में इन्क्वायरी लेना पड़ता है तब जाके मैं... पहले टीम है ना मटेरियल का स्टेटस चेक करती है and then we probably I can give you the quote sir.
customer
45.3s
Yes, please tell me, sir.
जी बताइए ना सर।
agent
46.4s
Tell me this, you need it in E250, 2 mm, this will have a width of 1250. What will be the length of the sheet?
मेरे को ये बताओ E250 में चाहिए आपको 2 mm, this will be 1250 का विड्थ आएगा। शीट का लेंथ कितना रहेगा?
customer
51.6s
2500.
agent
52.9s
2500. And you told me the quantity is 56 tons.
2500. And आपने क्वांटिटी मुझे बताया 56 tons.
customer
55.3s
Yes sir.
हां जी सर।
agent
56.0s
And where will the delivery be?
और डिलीवरी कहां पे रहेगा इसका?
customer
57.5s
Jalgaon.
जलगांव।
agent
58.6s
Jalgaon?
जलगांव?
customer
59.5s
Yes.
हां जी।
agent
60.2s
One minute, I am confirming your address. Your address is showing as Nashik to me, sir.
एक मिनट मैं आपका एड्रेस कंफर्म कर रहा हूं। आपका एड्रेस तो मुझे नाशिक का दिखा रहा है सर।
customer
63.4s
Yes, but I need the delivery in Jalgaon, sir.
हां जी, पर मेरे को डिलीवरी जलगांव चाहिए सर।
agent
65.6s
What will be the pincode for Jalgaon?
पिनकोड क्या रहेगा जलगांव का?
customer
67.2s
One minute, I'll tell you.
एक मिनट मैं बताता हूं आपको।
agent
69.1s
Wait a minute, I am on the system, I'll find it. Where in Jalgaon do you need it?
एक मिनट रुको, मैं बैठा हूं सिस्टम पे, मैं निकालता हूं। जलगांव में कहां पे चाहिए?
customer
71.1s
425001.
agent
72.8s
Pincode 425001. Okay. So if I give you the quotation today, when will we get the order for it?
पिनकोड 425001. Okay. तो अगर आज मैं आपको कोटेशन देता हूं तो इसका ऑर्डर कब तक आएगा हमें?
customer
78.1s
It will be immediate. You tell me the rate, when it will be available, and we will talk and place the order immediately.
Immediate आ जाएगा। आप रेट में अवेलेबल है वो कब मिलेगा वो बता दीजिए, अपन तुरंत बात करके कर देंगे ऑर्डर।
agent
81.6s
Okay, okay Shreyas ji, I will call you, wait.
ठीक है, ठीक है श्रेयस जी, मैं आपको फोन करता हूं, रुको।
customer
84.2s
What is your name, sir?
आपका नाम क्या है सर?
agent
85.3s
Sudeep Sonawane. And for now Shreyas ji, I have called you from a systems number. I have sent you a 'Hi' on WhatsApp, look now. This is my official number. Okay?
सुदीप सोनावणे। और फिलहाल श्रेयस जी I have called you from systems number. मैंने ना आपको WhatsApp पे Hi लिखा है देखो अभी। ये मेरा ऑफिशियल नंबर है। Okay?
customer
91.1s
Hi on WhatsApp?
WhatsApp पे Hi?
agent
92.0s
Did you receive a 'Hi' on WhatsApp?
आपको WhatsApp पे Hi आया?
customer
93.5s
No, I haven't received it, sir.
नहीं आया सर।
customer
96.8s
Yes, it came.
आया जी।
agent
97.8s
Okay. This is my number.
ठीक है। ये मेरा नंबर है।
customer
99.7s
What is the name, sir?
क्या नाम है सर?
agent
100.6s
One second, I am forwarding it to you. Wait a minute. 5303, 5303, Shreyas, yes. You have received my details, sir. I'll just check the stock once and tell you immediately.
एक सेकंड, मैं फॉरवर्ड कर रहा हूं आपको। एक मिनट रुकना। 5303, 5303, श्रेयस, हां। ये मेरी डिटेल्स आ गए सर आपको। मैं बस एक बार स्टॉक चेक करके आपको इमीडिएट बताता हूं।
customer
108.0s
Okay sir.
ठीक है सर।
agent
108.7s
Okay, okay.