{
  "ucid": "21112178904296453",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 17:52:44",
  "end_time": "2026-09-10 17:56:00",
  "duration_sec": 196,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdf33e91ac4ed013428873fd4a04ba91b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 296,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178904296453__DIAdf33e91ac4ed013428873fd4a04ba91b.mp3",
  "audio_bytes": 560088,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 186.696,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello, am I speaking with Shreyas ji from Jain Trade Links?   (हेलो, जैन ट्रेड लिंक्स से श्रेयस जी से बात हो रही है?)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[5s] AGENT: Shreyas ji, this is Sudeep speaking from the JSW One MSME platform, Jinal Steel.   (श्रेयस जी, सुदीप बोल रहा हूं JSW One MSME प्लेटफार्म से, जिनाल स्टील।)\n[8s] CUSTOMER: Yes, tell me.   (बोलिए ना।)\n[8s] AGENT: This your com   (ये आपका कम)\n[9s] CUSTOMER: Yes, tell me sir.   (बोलिए ना सर।)\n[10s] AGENT: Your company was registered on our portal and this was in reference with your steel procurement. So we wanted to understand, do you have any requirement for HR material, sir? In E250, E350?   (ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे and this was in reference with your steel procurement. तो हमें समझना था आपको HR मटेरियल में कुछ रिक्वायरमेंट है सर? E250, E350 में?)\n[16s] CUSTOMER: There is a requirement for 2 mm plate, sir.   (2 mm की प्लेट की रिक्वायरमेंट है सर।)\n[18s] AGENT: 2 mm. What is the quantity?   (2 mm. कितना क्वांटिटी है?)\n[20s] CUSTOMER: It is 56 ton.   (56 टन है।)\n[21s] AGENT: Sorry?\n[22s] CUSTOMER: It is 56 ton.   (56 टन है।)\n[23s] AGENT: When are you planning to take it, sir?   (कब की प्लान कर रहे हो लेने का सर आप?)\n[25s] CUSTOMER: If you say tomorrow, then tomorrow, or the day after, whenever you say.   (कल बोलोगे तो कल, परसों, जब भी बोलोगे आप।)\n[27s] AGENT: And the payment terms will be 100% advance against PI. Will that work for you?   (और पेमेंट टर्म्स will be 100% advance against PI. तो चलेगा आपको?)\n[31s] CUSTOMER: Is the material ready?   (मटेरियल रेडी है क्या?)\n[32s] AGENT: My material is in coil form. I will get it CTL (Cut-to-Length) for you from the coil form. Do you want it in coil or in sheets?   (मटेरियल मेरा कॉइल फॉर्म में रहता है। मैं कॉइल फॉर्म से आपको CTL करवा के दूंगा। आपको कॉइल में चाहिए, शीट्स में चाहिए?)\n[36s] CUSTOMER: I need it in sheets. What will be the rate, sir?   (शीट में चाहिए। क्या रेट जाएगा सर?)\n[38s] AGENT: The rate, let me tell you, today's my... I have to raise an inquiry in the system, sir, and only then I... first the team checks the material status and then we probably I can give you the quote sir.   (रेट मैं आपको बता दूं आज का मेरा... मेरे को ना सर सिस्टम में इन्क्वायरी लेना पड़ता है तब जाके मैं... पहले टीम है ना मटेरियल का स्टेटस चेक करती है and then we probably I can give you the quote sir.)\n[45s] CUSTOMER: Yes, please tell me, sir.   (जी बताइए ना सर।)\n[46s] AGENT: Tell me this, you need it in E250, 2 mm, this will have a width of 1250. What will be the length of the sheet?   (मेरे को ये बताओ E250 में चाहिए आपको 2 mm, this will be 1250 का विड्थ आएगा। शीट का लेंथ कितना रहेगा?)\n[52s] CUSTOMER: 2500.\n[53s] AGENT: 2500. And you told me the quantity is 56 tons.   (2500. And आपने क्वांटिटी मुझे बताया 56 tons.)\n[55s] CUSTOMER: Yes sir.   (हां जी सर।)\n[56s] AGENT: And where will the delivery be?   (और डिलीवरी कहां पे रहेगा इसका?)\n[58s] CUSTOMER: Jalgaon.   (जलगांव।)\n[59s] AGENT: Jalgaon?   (जलगांव?)\n[60s] CUSTOMER: Yes.   (हां जी।)\n[60s] AGENT: One minute, I am confirming your address. Your address is showing as Nashik to me, sir.   (एक मिनट मैं आपका एड्रेस कंफर्म कर रहा हूं। आपका एड्रेस तो मुझे नाशिक का दिखा रहा है सर।)\n[63s] CUSTOMER: Yes, but I need the delivery in Jalgaon, sir.   (हां जी, पर मेरे को डिलीवरी जलगांव चाहिए सर।)\n[66s] AGENT: What will be the pincode for Jalgaon?   (पिनकोड क्या रहेगा जलगांव का?)\n[67s] CUSTOMER: One minute, I'll tell you.   (एक मिनट मैं बताता हूं आपको।)\n[69s] AGENT: Wait a minute, I am on the system, I'll find it. Where in Jalgaon do you need it?   (एक मिनट रुको, मैं बैठा हूं सिस्टम पे, मैं निकालता हूं। जलगांव में कहां पे चाहिए?)\n[71s] CUSTOMER: 425001.\n[73s] AGENT: Pincode 425001. Okay. So if I give you the quotation today, when will we get the order for it?   (पिनकोड 425001. Okay. तो अगर आज मैं आपको कोटेशन देता हूं तो इसका ऑर्डर कब तक आएगा हमें?)\n[78s] CUSTOMER: It will be immediate. You tell me the rate, when it will be available, and we will talk and place the order immediately.   (Immediate आ जाएगा। आप रेट में अवेलेबल है वो कब मिलेगा वो बता दीजिए, अपन तुरंत बात करके कर देंगे ऑर्डर।)\n[82s] AGENT: Okay, okay Shreyas ji, I will call you, wait.   (ठीक है, ठीक है श्रेयस जी, मैं आपको फोन करता हूं, रुको।)\n[84s] CUSTOMER: What is your name, sir?   (आपका नाम क्या है सर?)\n[85s] AGENT: Sudeep Sonawane. And for now Shreyas ji, I have called you from a systems number. I have sent you a 'Hi' on WhatsApp, look now. This is my official number. Okay?   (सुदीप सोनावणे। और फिलहाल श्रेयस जी I have called you from systems number. मैंने ना आपको WhatsApp पे Hi लिखा है देखो अभी। ये मेरा ऑफिशियल नंबर है। Okay?)\n[91s] CUSTOMER: Hi on WhatsApp?   (WhatsApp पे Hi?)\n[92s] AGENT: Did you receive a 'Hi' on WhatsApp?   (आपको WhatsApp पे Hi आया?)\n[94s] CUSTOMER: No, I haven't received it, sir.   (नहीं आया सर।)\n[97s] CUSTOMER: Yes, it came.   (आया जी।)\n[98s] AGENT: Okay. This is my number.   (ठीक है। ये मेरा नंबर है।)\n[100s] CUSTOMER: What is the name, sir?   (क्या नाम है सर?)\n[101s] AGENT: One second, I am forwarding it to you. Wait a minute. 5303, 5303, Shreyas, yes. You have received my details, sir. I'll just check the stock once and tell you immediately.   (एक सेकंड, मैं फॉरवर्ड कर रहा हूं आपको। एक मिनट रुकना। 5303, 5303, श्रेयस, हां। ये मेरी डिटेल्स आ गए सर आपको। मैं बस एक बार स्टॉक चेक करके आपको इमीडिएट बताता हूं।)\n[108s] CUSTOMER: Okay sir.   (ठीक है सर।)\n[109s] AGENT: Okay, okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 49,
  "connected": 1,
  "audio_notes": "clear: The agent's voice is slightly louder and clearer than the customer's.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "49 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You missed the opportunity to build value by skipping the hook and discovery. A customer with an immediate need is a great chance to ask about their business (what they make, who they buy from) to position JSW as a long-term partner, not just a one-time supplier.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent stated material is in coil form and needs to be cut-to-length (CTL) to fulfill the sheet requirement.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, from a company named 'Jain Trade Links', had an immediate and large requirement for 56 MT of 2mm HR sheet. The agent skipped the standard pitch opening and discovery, proceeding directly to qualify the specific requirement's details (size, grade, quantity, location). The call concluded with the agent promising to check stock for the material (which is in coil form) and call back immediately with a quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went straight to asking about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"And the payment terms will be 100% advance against PI. Will that work for you?\", \"comment\": \"Only 1 of 6 discovery questions was asked; the agent did not ask about manufacturing, applications, or monthly volume.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation was purely transactional about the specific requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"E250 में चाहिए आपको 2 mm, this will be 1250 का विड्थ आएगा। शीट का लेंथ कितना रहेगा? ... 2500. And आपने क्वांटिटी मुझे बताया 56 tons.\", \"comment\": \"The agent successfully captured all necessary details for the customer's immediate requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll just check the stock once and tell you immediately.\", \"comment\": \"The agent committed to a clear and immediate next step of checking stock and calling back.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to build value by skipping the hook and discovery. A customer with an immediate need is a great chance to ask about their business (what they make, who they buy from) to position JSW as a long-term partner, not just a one-time supplier.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent stated material is in coil form and needs to be cut-to-length (CTL) to fulfill the sheet requirement.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, from a company named 'Jain Trade Links', had an immediate and large requirement for 56 MT of 2mm HR sheet. The agent skipped the standard pitch opening and discovery, proceeding directly to qualify the specific requirement's details (size, grade, quantity, location). The call concluded with the agent promising to check stock for the material (which is in coil form) and call back immediately with a quote.\"}",
  "error": null,
  "latency_ms": 30164,
  "input_tokens": 4390,
  "output_tokens": 828,
  "created_at": "2026-09-25 11:05:17",
  "sentiment": "positive",
  "sentiment_score": 0.368,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.721,
  "agent_talk_sec": 65.4,
  "customer_talk_sec": 25.3,
  "dead_air_sec": 105.3,
  "longest_monologue_sec": 7.2,
  "agent_wpm": 318.3,
  "interruptions": 0,
  "agent_turns": 24,
  "customer_turns": 25,
  "discovery_qs": 16,
  "words_agent": 347,
  "words_customer": 126,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178904296453",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.23,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178904296453",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 3.98,
      "text_en": "Hello, am I speaking with Shreyas ji from Jain Trade Links?",
      "text_native": "हेलो, जैन ट्रेड लिंक्स से श्रेयस जी से बात हो रही है?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 4.56,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 7.3,
      "text_en": "Shreyas ji, this is Sudeep speaking from the JSW One MSME platform, Jinal Steel.",
      "text_native": "श्रेयस जी, सुदीप बोल रहा हूं JSW One MSME प्लेटफार्म से, जिनाल स्टील।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.6,
      "end_s": 8.1,
      "text_en": "Yes, tell me.",
      "text_native": "बोलिए ना।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.1,
      "end_s": 8.6,
      "text_en": "This your com",
      "text_native": "ये आपका कम"
    },
    {
      "ucid": "21112178904296453",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.1,
      "end_s": 9.6,
      "text_en": "Yes, tell me sir.",
      "text_native": "बोलिए ना सर।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 15.9,
      "text_en": "Your company was registered on our portal and this was in reference with your steel procurement. So we wanted to understand, do you have any requirement for HR material, sir? In E250, E350?",
      "text_native": "ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे and this was in reference with your steel procurement. तो हमें समझना था आपको HR मटेरियल में कुछ रिक्वायरमेंट है सर? E250, E350 में?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.1,
      "end_s": 18.0,
      "text_en": "There is a requirement for 2 mm plate, sir.",
      "text_native": "2 mm की प्लेट की रिक्वायरमेंट है सर।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 19.2,
      "text_en": "2 mm. What is the quantity?",
      "text_native": "2 mm. कितना क्वांटिटी है?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 20.6,
      "text_en": "It is 56 ton.",
      "text_native": "56 टन है।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 21.4,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 22.6,
      "text_en": "It is 56 ton.",
      "text_native": "56 टन है।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.9,
      "end_s": 24.6,
      "text_en": "When are you planning to take it, sir?",
      "text_native": "कब की प्लान कर रहे हो लेने का सर आप?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.9,
      "end_s": 27.1,
      "text_en": "If you say tomorrow, then tomorrow, or the day after, whenever you say.",
      "text_native": "कल बोलोगे तो कल, परसों, जब भी बोलोगे आप।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 15,
      "speaker": "agent",
      "start_s": 27.4,
      "end_s": 30.4,
      "text_en": "And the payment terms will be 100% advance against PI. Will that work for you?",
      "text_native": "और पेमेंट टर्म्स will be 100% advance against PI. तो चलेगा आपको?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.7,
      "end_s": 31.8,
      "text_en": "Is the material ready?",
      "text_native": "मटेरियल रेडी है क्या?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.1,
      "end_s": 36.2,
      "text_en": "My material is in coil form. I will get it CTL (Cut-to-Length) for you from the coil form. Do you want it in coil or in sheets?",
      "text_native": "मटेरियल मेरा कॉइल फॉर्म में रहता है। मैं कॉइल फॉर्म से आपको CTL करवा के दूंगा। आपको कॉइल में चाहिए, शीट्स में चाहिए?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.4,
      "end_s": 38.1,
      "text_en": "I need it in sheets. What will be the rate, sir?",
      "text_native": "शीट में चाहिए। क्या रेट जाएगा सर?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 19,
      "speaker": "agent",
      "start_s": 38.5,
      "end_s": 44.8,
      "text_en": "The rate, let me tell you, today's my... I have to raise an inquiry in the system, sir, and only then I... first the team checks the material status and then we probably I can give you the quote sir.",
      "text_native": "रेट मैं आपको बता दूं आज का मेरा... मेरे को ना सर सिस्टम में इन्क्वायरी लेना पड़ता है तब जाके मैं... पहले टीम है ना मटेरियल का स्टेटस चेक करती है and then we probably I can give you the quote sir."
    },
    {
      "ucid": "21112178904296453",
      "idx": 20,
      "speaker": "customer",
      "start_s": 45.3,
      "end_s": 46.1,
      "text_en": "Yes, please tell me, sir.",
      "text_native": "जी बताइए ना सर।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 21,
      "speaker": "agent",
      "start_s": 46.4,
      "end_s": 51.1,
      "text_en": "Tell me this, you need it in E250, 2 mm, this will have a width of 1250. What will be the length of the sheet?",
      "text_native": "मेरे को ये बताओ E250 में चाहिए आपको 2 mm, this will be 1250 का विड्थ आएगा। शीट का लेंथ कितना रहेगा?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 22,
      "speaker": "customer",
      "start_s": 51.6,
      "end_s": 52.3,
      "text_en": "2500.",
      "text_native": "2500."
    },
    {
      "ucid": "21112178904296453",
      "idx": 23,
      "speaker": "agent",
      "start_s": 52.9,
      "end_s": 55.1,
      "text_en": "2500. And you told me the quantity is 56 tons.",
      "text_native": "2500. And आपने क्वांटिटी मुझे बताया 56 tons."
    },
    {
      "ucid": "21112178904296453",
      "idx": 24,
      "speaker": "customer",
      "start_s": 55.3,
      "end_s": 55.8,
      "text_en": "Yes sir.",
      "text_native": "हां जी सर।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 25,
      "speaker": "agent",
      "start_s": 56.0,
      "end_s": 57.2,
      "text_en": "And where will the delivery be?",
      "text_native": "और डिलीवरी कहां पे रहेगा इसका?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 26,
      "speaker": "customer",
      "start_s": 57.5,
      "end_s": 58.2,
      "text_en": "Jalgaon.",
      "text_native": "जलगांव।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 27,
      "speaker": "agent",
      "start_s": 58.6,
      "end_s": 59.2,
      "text_en": "Jalgaon?",
      "text_native": "जलगांव?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 28,
      "speaker": "customer",
      "start_s": 59.5,
      "end_s": 59.8,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 29,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 63.2,
      "text_en": "One minute, I am confirming your address. Your address is showing as Nashik to me, sir.",
      "text_native": "एक मिनट मैं आपका एड्रेस कंफर्म कर रहा हूं। आपका एड्रेस तो मुझे नाशिक का दिखा रहा है सर।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 30,
      "speaker": "customer",
      "start_s": 63.4,
      "end_s": 65.2,
      "text_en": "Yes, but I need the delivery in Jalgaon, sir.",
      "text_native": "हां जी, पर मेरे को डिलीवरी जलगांव चाहिए सर।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 31,
      "speaker": "agent",
      "start_s": 65.6,
      "end_s": 66.6,
      "text_en": "What will be the pincode for Jalgaon?",
      "text_native": "पिनकोड क्या रहेगा जलगांव का?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 32,
      "speaker": "customer",
      "start_s": 67.2,
      "end_s": 68.8,
      "text_en": "One minute, I'll tell you.",
      "text_native": "एक मिनट मैं बताता हूं आपको।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 33,
      "speaker": "agent",
      "start_s": 69.1,
      "end_s": 71.1,
      "text_en": "Wait a minute, I am on the system, I'll find it. Where in Jalgaon do you need it?",
      "text_native": "एक मिनट रुको, मैं बैठा हूं सिस्टम पे, मैं निकालता हूं। जलगांव में कहां पे चाहिए?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 34,
      "speaker": "customer",
      "start_s": 71.1,
      "end_s": 72.4,
      "text_en": "425001.",
      "text_native": "425001."
    },
    {
      "ucid": "21112178904296453",
      "idx": 35,
      "speaker": "agent",
      "start_s": 72.8,
      "end_s": 77.8,
      "text_en": "Pincode 425001. Okay. So if I give you the quotation today, when will we get the order for it?",
      "text_native": "पिनकोड 425001. Okay. तो अगर आज मैं आपको कोटेशन देता हूं तो इसका ऑर्डर कब तक आएगा हमें?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 36,
      "speaker": "customer",
      "start_s": 78.1,
      "end_s": 81.4,
      "text_en": "It will be immediate. You tell me the rate, when it will be available, and we will talk and place the order immediately.",
      "text_native": "Immediate आ जाएगा। आप रेट में अवेलेबल है वो कब मिलेगा वो बता दीजिए, अपन तुरंत बात करके कर देंगे ऑर्डर।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 37,
      "speaker": "agent",
      "start_s": 81.6,
      "end_s": 83.6,
      "text_en": "Okay, okay Shreyas ji, I will call you, wait.",
      "text_native": "ठीक है, ठीक है श्रेयस जी, मैं आपको फोन करता हूं, रुको।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 38,
      "speaker": "customer",
      "start_s": 84.2,
      "end_s": 85.1,
      "text_en": "What is your name, sir?",
      "text_native": "आपका नाम क्या है सर?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 39,
      "speaker": "agent",
      "start_s": 85.3,
      "end_s": 90.8,
      "text_en": "Sudeep Sonawane. And for now Shreyas ji, I have called you from a systems number. I have sent you a 'Hi' on WhatsApp, look now. This is my official number. Okay?",
      "text_native": "सुदीप सोनावणे। और फिलहाल श्रेयस जी I have called you from systems number. मैंने ना आपको WhatsApp पे Hi लिखा है देखो अभी। ये मेरा ऑफिशियल नंबर है। Okay?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 40,
      "speaker": "customer",
      "start_s": 91.1,
      "end_s": 91.9,
      "text_en": "Hi on WhatsApp?",
      "text_native": "WhatsApp पे Hi?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 41,
      "speaker": "agent",
      "start_s": 92.0,
      "end_s": 93.1,
      "text_en": "Did you receive a 'Hi' on WhatsApp?",
      "text_native": "आपको WhatsApp पे Hi आया?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 42,
      "speaker": "customer",
      "start_s": 93.5,
      "end_s": 94.2,
      "text_en": "No, I haven't received it, sir.",
      "text_native": "नहीं आया सर।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 43,
      "speaker": "customer",
      "start_s": 96.8,
      "end_s": 97.3,
      "text_en": "Yes, it came.",
      "text_native": "आया जी।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 44,
      "speaker": "agent",
      "start_s": 97.8,
      "end_s": 99.0,
      "text_en": "Okay. This is my number.",
      "text_native": "ठीक है। ये मेरा नंबर है।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 45,
      "speaker": "customer",
      "start_s": 99.7,
      "end_s": 100.3,
      "text_en": "What is the name, sir?",
      "text_native": "क्या नाम है सर?"
    },
    {
      "ucid": "21112178904296453",
      "idx": 46,
      "speaker": "agent",
      "start_s": 100.6,
      "end_s": 107.8,
      "text_en": "One second, I am forwarding it to you. Wait a minute. 5303, 5303, Shreyas, yes. You have received my details, sir. I'll just check the stock once and tell you immediately.",
      "text_native": "एक सेकंड, मैं फॉरवर्ड कर रहा हूं आपको। एक मिनट रुकना। 5303, 5303, श्रेयस, हां। ये मेरी डिटेल्स आ गए सर आपको। मैं बस एक बार स्टॉक चेक करके आपको इमीडिएट बताता हूं।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 47,
      "speaker": "customer",
      "start_s": 108.0,
      "end_s": 108.5,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178904296453",
      "idx": 48,
      "speaker": "agent",
      "start_s": 108.7,
      "end_s": 109.4,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178904296453",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak."
    },
    {
      "ucid": "21112178904296453",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went straight to asking about requirements."
    },
    {
      "ucid": "21112178904296453",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "And the payment terms will be 100% advance against PI. Will that work for you?",
      "comment": "Only 1 of 6 discovery questions was asked; the agent did not ask about manufacturing, applications, or monthly volume."
    },
    {
      "ucid": "21112178904296453",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the conversation was purely transactional about the specific requirement."
    },
    {
      "ucid": "21112178904296453",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "E250 में चाहिए आपको 2 mm, this will be 1250 का विड्थ आएगा। शीट का लेंथ कितना रहेगा? ... 2500. And आपने क्वांटिटी मुझे बताया 56 tons.",
      "comment": "The agent successfully captured all necessary details for the customer's immediate requirement."
    },
    {
      "ucid": "21112178904296453",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll just check the stock once and tell you immediately.",
      "comment": "The agent committed to a clear and immediate next step of checking stock and calling back."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}