Call 21112178904245871 2026-09-10 · Ronak Mehta · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter, particularly from the customer's side, but the primary speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +4/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into a qualifying question instead of asking if it was a good time.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook to create interest, instead opening with a direct question about procurement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions about the customer's business or procurement habits.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Go ahead and call, it keeps shifting.
did well
Qualify
Is there any procurement plan coming up this month for HR sheets or coils?
Closure with next step
Should I call you next week?
Summary
The agent contacted the customer to ask about requirements for HR sheets/coils. The customer, Vishal, stated they have no immediate plan but buy regularly. The agent did not attempt discovery or pitch any benefits, and instead agreed to call back the following week.
Coaching
You must open the call by asking for permission and then providing a compelling reason for the customer to listen (a price or availability hook) before you ask if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into a qualifying question instead of asking if it was a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook to create interest, instead opening with a direct question about procurement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions about the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
As no discovery was performed, no relevant USPs were pitched; in fact, no USPs were pitched at all. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any procurement plan coming up this month for HR sheets or coils? Agent successfully executed the step's intent by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Should I call you next week? Agent established a clear, committed next step by scheduling a callback for the following week. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Go ahead and call, it keeps shifting. |
Okay, that will work. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.728 heavy | 11.8s | 4.4s | 35.8s | 5.9s | 284.7 | 0 | 4 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.9s
Hello. So Vishal ji, good evening. Ronak Mehta is speaking from JSW One. Is there any procurement plan coming up this month for HR sheets or coils?
हेलो। तो विशाल जी, गुड इवनिंग। रोनक मेहता बात कर रहा हूं JSW One से। अभी यह मंथ में कुछ प्रोक्योरमेंट का कुछ प्लान आ रहा है अभी HR शीट्स में या कॉइल्स में कुछ?
customer
7.9s
No.
नहीं।
agent
8.6s
Okay. Have you already bought it or how is everything now?
ओके। ले लिया है आपने या कैसा है अभी सब?
customer
11.0s
We keep buying.
लेते रहते हैं हम लोग।
agent
12.5s
Okay. So when, when is the plan, sir? Should I call you next week?
ओके। तो कभी, कब का प्लान है सर? नेक्स्ट वीक में करूं आपको कॉल?
customer
15.8s
Go ahead and call, it keeps shifting.
कर दीजिए, आगे पीछे रहता है।
agent
18.8s
Okay, that will work.
ठीक है, चलेगा।