{
  "ucid": "21112178904245871",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 17:44:18",
  "end_time": "2026-09-10 17:45:10",
  "duration_sec": 52,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA48a240e8e8e22214c46b67885a383419.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 300,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178904245871__DIA48a240e8e8e22214c46b67885a383419.mp3",
  "audio_bytes": 97200,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 32.4,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello. So Vishal ji, good evening. Ronak Mehta is speaking from JSW One. Is there any procurement plan coming up this month for HR sheets or coils?   (हेलो। तो विशाल जी, गुड इवनिंग। रोनक मेहता बात कर रहा हूं JSW One से। अभी यह मंथ में कुछ प्रोक्योरमेंट का कुछ प्लान आ रहा है अभी HR शीट्स में या कॉइल्स में कुछ?)\n[8s] CUSTOMER: No.   (नहीं।)\n[9s] AGENT: Okay. Have you already bought it or how is everything now?   (ओके। ले लिया है आपने या कैसा है अभी सब?)\n[11s] CUSTOMER: We keep buying.   (लेते रहते हैं हम लोग।)\n[13s] AGENT: Okay. So when, when is the plan, sir? Should I call you next week?   (ओके। तो कभी, कब का प्लान है सर? नेक्स्ट वीक में करूं आपको कॉल?)\n[16s] CUSTOMER: Go ahead and call, it keeps shifting.   (कर दीजिए, आगे पीछे रहता है।)\n[19s] AGENT: Okay, that will work.   (ठीक है, चलेगा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter, particularly from the customer's side, but the primary speakers are mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You must open the call by asking for permission and then providing a compelling reason for the customer to listen (a price or availability hook) before you ask if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the customer to ask about requirements for HR sheets/coils. The customer, Vishal, stated they have no immediate plan but buy regularly. The agent did not attempt discovery or pitch any benefits, and instead agreed to call back the following week.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly into a qualifying question instead of asking if it was a good time.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook to create interest, instead opening with a direct question about procurement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the six required discovery questions about the customer's business or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"As no discovery was performed, no relevant USPs were pitched; in fact, no USPs were pitched at all.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any procurement plan coming up this month for HR sheets or coils?\", \"comment\": \"Agent successfully executed the step's intent by asking if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Should I call you next week?\", \"comment\": \"Agent established a clear, committed next step by scheduling a callback for the following week.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must open the call by asking for permission and then providing a compelling reason for the customer to listen (a price or availability hook) before you ask if they have a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Go ahead and call, it keeps shifting.\", \"response\": \"Okay, that will work.\"}], \"call_summary\": \"The agent contacted the customer to ask about requirements for HR sheets/coils. The customer, Vishal, stated they have no immediate plan but buy regularly. The agent did not attempt discovery or pitch any benefits, and instead agreed to call back the following week.\"}",
  "error": null,
  "latency_ms": 35952,
  "input_tokens": 2812,
  "output_tokens": 769,
  "created_at": "2026-09-25 11:05:41",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.728,
  "agent_talk_sec": 11.8,
  "customer_talk_sec": 4.4,
  "dead_air_sec": 35.8,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 284.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 4,
  "words_agent": 56,
  "words_customer": 12,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178904245871",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.31,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178904245871",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.89,
      "end_s": 7.83,
      "text_en": "Hello. So Vishal ji, good evening. Ronak Mehta is speaking from JSW One. Is there any procurement plan coming up this month for HR sheets or coils?",
      "text_native": "हेलो। तो विशाल जी, गुड इवनिंग। रोनक मेहता बात कर रहा हूं JSW One से। अभी यह मंथ में कुछ प्रोक्योरमेंट का कुछ प्लान आ रहा है अभी HR शीट्स में या कॉइल्स में कुछ?"
    },
    {
      "ucid": "21112178904245871",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.92,
      "end_s": 8.3,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178904245871",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.64,
      "end_s": 11.0,
      "text_en": "Okay. Have you already bought it or how is everything now?",
      "text_native": "ओके। ले लिया है आपने या कैसा है अभी सब?"
    },
    {
      "ucid": "21112178904245871",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.84,
      "text_en": "We keep buying.",
      "text_native": "लेते रहते हैं हम लोग।"
    },
    {
      "ucid": "21112178904245871",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.54,
      "end_s": 15.04,
      "text_en": "Okay. So when, when is the plan, sir? Should I call you next week?",
      "text_native": "ओके। तो कभी, कब का प्लान है सर? नेक्स्ट वीक में करूं आपको कॉल?"
    },
    {
      "ucid": "21112178904245871",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 18.5,
      "text_en": "Go ahead and call, it keeps shifting.",
      "text_native": "कर दीजिए, आगे पीछे रहता है।"
    },
    {
      "ucid": "21112178904245871",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.81,
      "end_s": 19.84,
      "text_en": "Okay, that will work.",
      "text_native": "ठीक है, चलेगा।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178904245871",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, jumping directly into a qualifying question instead of asking if it was a good time."
    },
    {
      "ucid": "21112178904245871",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook to create interest, instead opening with a direct question about procurement."
    },
    {
      "ucid": "21112178904245871",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the six required discovery questions about the customer's business or procurement habits."
    },
    {
      "ucid": "21112178904245871",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "As no discovery was performed, no relevant USPs were pitched; in fact, no USPs were pitched at all."
    },
    {
      "ucid": "21112178904245871",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any procurement plan coming up this month for HR sheets or coils?",
      "comment": "Agent successfully executed the step's intent by asking if a current requirement exists."
    },
    {
      "ucid": "21112178904245871",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Should I call you next week?",
      "comment": "Agent established a clear, committed next step by scheduling a callback for the following week."
    }
  ],
  "objections": [
    {
      "ucid": "21112178904245871",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Go ahead and call, it keeps shifting.",
      "response": "Okay, that will work."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}