Call 21112178904244091 2026-09-10 · sudeeps · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (9% inaudible) | English | 11 | supply_led (campaign_name:medium) |
Audio: clear: The call begins with an automated answering system message before the human conversation starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +1/−6
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask if it was a good time to talk or seek permission to continue.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement patterns.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So I wanted to understand is there any live requirement in steel, sir?
Summary
The agent called a lead from a cement company. After a brief introduction, the agent asked directly for a live steel requirement. The customer stated they had no requirement at the moment, and the agent immediately ended the call without attempting discovery or scheduling a follow-up.
Coaching
When a customer says 'not right now,' don't end the call; ask when their next procurement cycle is and schedule a specific callback.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask if it was a good time to talk or seek permission to continue. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement patterns. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | So I wanted to understand is there any live requirement in steel, sir? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended the call immediately after the customer said 'no requirement' without setting a next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.665 | 12.3s | 6.2s | 28.5s | 6.1s | 302.4 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.6s
Hi, if you record your name and reason for calling, I'll see if this person is available.
customer
5.3s
Hello?
agent
6.4s
Hello?
customer
7.2s
Hello, Mr. Surendran from [inaudible] Cement Menard.
agent
10.6s
Yes, tell me.
agent
11.4s
Yeah, very good uh good evening sir. Sudhir here from JSW One MSME Digital Steel.
customer
14.6s
Yeah, tell me.
agent
15.4s
Uh sir actually your company was registered on our portal and this was in reference with your steel procurement. So I wanted to understand is there any live requirement in steel, sir?
customer
21.8s
No, not right now.
agent
23.0s
Not right now. Okay, not an issue. Thank you so much.
customer
25.2s
Okay.