{
  "ucid": "21112178904244091",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 17:44:00",
  "end_time": "2026-09-10 17:44:47",
  "duration_sec": 47,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA337f545e72b1e169aee941c20ddb9a49.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 301,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178904244091__DIA337f545e72b1e169aee941c20ddb9a49.mp3",
  "audio_bytes": 118152,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 39.384,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Hi, if you record your name and reason for calling, I'll see if this person is available.\n[5s] CUSTOMER: Hello?\n[6s] AGENT: Hello?\n[7s] CUSTOMER: Hello, Mr. Surendran from [inaudible] Cement Menard.\n[11s] AGENT: Yes, tell me.\n[11s] AGENT: Yeah, very good uh good evening sir. Sudhir here from JSW One MSME Digital Steel.\n[15s] CUSTOMER: Yeah, tell me.\n[15s] AGENT: Uh sir actually your company was registered on our portal and this was in reference with your steel procurement. So I wanted to understand is there any live requirement in steel, sir?\n[22s] CUSTOMER: No, not right now.\n[23s] AGENT: Not right now. Okay, not an issue. Thank you so much.\n[25s] CUSTOMER: Okay.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: The call begins with an automated answering system message before the human conversation starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (9% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says 'not right now,' don't end the call; ask when their next procurement cycle is and schedule a specific callback.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "cement",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a lead from a cement company. After a brief introduction, the agent asked directly for a live steel requirement. The customer stated they had no requirement at the moment, and the agent immediately ended the call without attempting discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask if it was a good time to talk or seek permission to continue.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to qualification.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or procurement patterns.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So I wanted to understand is there any live requirement in steel, sir?\", \"comment\": \"The agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent ended the call immediately after the customer said 'no requirement' without setting a next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says 'not right now,' don't end the call; ask when their next procurement cycle is and schedule a specific callback.\", \"segment_detected\": \"cement\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a lead from a cement company. After a brief introduction, the agent asked directly for a live steel requirement. The customer stated they had no requirement at the moment, and the agent immediately ended the call without attempting discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 32762,
  "input_tokens": 2762,
  "output_tokens": 667,
  "created_at": "2026-09-25 11:05:43",
  "sentiment": "negative",
  "sentiment_score": -0.433,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 6,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.665,
  "agent_talk_sec": 12.3,
  "customer_talk_sec": 6.2,
  "dead_air_sec": 28.5,
  "longest_monologue_sec": 6.1,
  "agent_wpm": 302.4,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 62,
  "words_customer": 16,
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      "ucid": "21112178904244091",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.57,
      "end_s": 4.24,
      "text_en": "Hi, if you record your name and reason for calling, I'll see if this person is available.",
      "text_native": "Hi, if you record your name and reason for calling, I'll see if this person is available."
    },
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      "ucid": "21112178904244091",
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      "text_en": "Hello?",
      "text_native": "Hello?"
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    {
      "ucid": "21112178904244091",
      "idx": 2,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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    {
      "ucid": "21112178904244091",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.2,
      "end_s": 10.49,
      "text_en": "Hello, Mr. Surendran from [inaudible] Cement Menard.",
      "text_native": "Hello, Mr. Surendran from [inaudible] Cement Menard."
    },
    {
      "ucid": "21112178904244091",
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      "text_en": "Yes, tell me.",
      "text_native": "Yes, tell me."
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      "ucid": "21112178904244091",
      "idx": 5,
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      "text_en": "Yeah, very good uh good evening sir. Sudhir here from JSW One MSME Digital Steel.",
      "text_native": "Yeah, very good uh good evening sir. Sudhir here from JSW One MSME Digital Steel."
    },
    {
      "ucid": "21112178904244091",
      "idx": 6,
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      "start_s": 14.62,
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      "text_en": "Yeah, tell me.",
      "text_native": "Yeah, tell me."
    },
    {
      "ucid": "21112178904244091",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.4,
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      "text_en": "Uh sir actually your company was registered on our portal and this was in reference with your steel procurement. So I wanted to understand is there any live requirement in steel, sir?",
      "text_native": "Uh sir actually your company was registered on our portal and this was in reference with your steel procurement. So I wanted to understand is there any live requirement in steel, sir?"
    },
    {
      "ucid": "21112178904244091",
      "idx": 8,
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      "text_en": "No, not right now.",
      "text_native": "No, not right now."
    },
    {
      "ucid": "21112178904244091",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.98,
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      "text_en": "Not right now. Okay, not an issue. Thank you so much.",
      "text_native": "Not right now. Okay, not an issue. Thank you so much."
    },
    {
      "ucid": "21112178904244091",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.2,
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      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
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    {
      "ucid": "21112178904244091",
      "step_id": "SL1",
      "step_name": "Opener & permission",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask if it was a good time to talk or seek permission to continue."
    },
    {
      "ucid": "21112178904244091",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "questions_hit": null,
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      "comment": "The agent did not provide a supply or price hook, instead jumping directly to qualification."
    },
    {
      "ucid": "21112178904244091",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or procurement patterns."
    },
    {
      "ucid": "21112178904244091",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
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      "questions_hit": null,
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      "comment": "The call ended before any USPs could be pitched as no discovery was done."
    },
    {
      "ucid": "21112178904244091",
      "step_id": "SL5",
      "step_name": "Qualify",
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      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So I wanted to understand is there any live requirement in steel, sir?",
      "comment": "The agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178904244091",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent ended the call immediately after the customer said 'no requirement' without setting a next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}