{
  "ucid": "21112178904210351",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 17:38:23",
  "end_time": "2026-09-10 17:41:32",
  "duration_sec": 189,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA057bba81a64dc531fe3c6be2c9cd24ae.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 302,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178904210351__DIA057bba81a64dc531fe3c6be2c9cd24ae.mp3",
  "audio_bytes": 523368,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 174.456,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello, yes, hello yes sir ji good evening, this is Kartik speaking from JSW One.   (हेलो, हां जी, हेलो हां जी सर जी गुड इवनिंग, कार्तिक ये बोल रहा था जे एस डब्ल्यू वन से।)\n[6s] CUSTOMER: From where, ji?   (कहां से जी?)\n[7s] AGENT: Sir, from JSW.   (सर जे एस डब्ल्यू से।)\n[8s] CUSTOMER: Yes, yes, tell me, brother.   (हां जी हां जी बोलिए भाऊ जी।)\n[9s] AGENT: Sir, in Shiv Iron Store, is there any requirement for steel right now?   (सर शिव आयरन स्टोर में अभी कुछ रिक्वायरमेंट है अपना स्टील में?)\n[12s] CUSTOMER: I didn't understand, brother, which item are you talking about?   (मैं समझा नहीं भाऊ जी, किस आइटम में आप बात कर रहे हो?)\n[14s] AGENT: In HR etc.   (एच आर वगेरा में।)\n[15s] CUSTOMER: In HR etc.? Sir, I just took HR etc., just bought it. What happened, ji?   (एच आर वगेरा में? सर एच आर वगेरा अभी अभी ली है, खरीदी है। क्या हुआ जी?)\n[18s] AGENT: Yes sir?   (हां जी सर?)\n[19s] CUSTOMER: I didn't understand, brother, where were you calling from?   (मैं समझा नहीं भाऊ जी, आप कहां से बोल रहे थे?)\n[20s] AGENT: Sir, I am speaking from JSW One.   (सर मैं जे एस डब्ल्यू वन से बात कर रहा हूं।)\n[22s] CUSTOMER: Oh sir, you are speaking from JSW One.   (अच्छा सर, जे एस डब्ल्यू वन से बात कर रहे हो।)\n[24s] AGENT: Yes, yes.   (हां जी हां जी।)\n[25s] CUSTOMER: No, no, that's fine, sir. There is a requirement, sir, there is, right? We have just purchased, we purchased yesterday also.   (नहीं नहीं ठीक बात है सर। रहती है सर रिक्वायरमेंट रहती है ना, अभी की है परचेस हमने, कल भी की है परचेस।)\n[28s] AGENT: Oh, yesterday?   (अच्छा, कल?)\n[29s] CUSTOMER: Yes, yes, yes.   (हां जी हां जी हां जी।)\n[30s] AGENT: Oh, you bought this HR? What thickness do you take?   (अच्छा, ये एच आर खरीदा है? क्या थिकनेस लेते हो आप?)\n[32s] CUSTOMER: Everything works, ji. I need material from 6 mm to 1 mm.   (सभी चलता है जी, मेरे पास छे एम एम से लेके और वन एम एम तक का माल लगता है।)\n[35s] AGENT: Okay. It comes from 6 to 1. You took it yesterday, whose? Did you take Tata's?   (अच्छा। छे से वन का आता है। कल लिया, किसका? टाटा का लिया है?)\n[38s] CUSTOMER: No, yes, Tata's. Bought Tata's material, ji.   (नहीं, हां टाटा का। टाटा का माल खरीदा जी।)\n[40s] AGENT: Okay, Jind, Haryana, you must have picked it up from Faridabad, right?   (अच्छा, जिंद, हरियाणा, फरीदाबाद से उठाया होगा ना?)\n[42s] CUSTOMER: Yes, from Faridabad, ji.   (हां जी, फरीदाबाद से जी।)\n[43s] AGENT: Okay, what price did you get, sir?   (अच्छा, क्या भाव मिला सर?)\n[44s] CUSTOMER: I got it for 61,500 rupees, ji.   (मेरे को ही मिला इकसठ हजार पांच सौ रुपए जी।)\n[46s] AGENT: 61,500, right?   (इकसठ पांच सौ ना?)\n[47s] CUSTOMER: Yes, yes.   (हां जी हां जी।)\n[48s] AGENT: Okay. Today, sir, the rate has become 62.   (अच्छा। आज तो सर बासठ का हो गया रेट।)\n[50s] CUSTOMER: That's right, sir, but this deal was from yesterday, right?   (वो तो बात ठीक है सर, मेरे को कल का सौदा हुआ था ना ये।)\n[52s] AGENT: Okay.   (अच्छा।)\n[53s] CUSTOMER: The market is quite fast.   (तेज है बाजार काफी है।)\n[54s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[55s] CUSTOMER: No problem, sir, we will see. Where do you sit, in Ghaziabad, ji?   (कोई नहीं सर, बताइए करेंगे। आप कहां बैठते हो गाजियाबाद जी?)\n[57s] AGENT: No, no sir, I sit in the Mumbai office. But some of our guys also sit in the Noida office of JSW.   (नहीं नहीं सर, मैं तो मुंबई ऑफिस बैठता हूं। बाकी कुछ बंदे अपने नोएडा ऑफिस में भी बैठते हैं जे एस डब्ल्यू के।)\n[60s] CUSTOMER: So if you ever want to go and meet, you can go to meet, to have a meeting.   (तो मिलने जुलने जाना हो कभी तो आप जा सकते हो मिलने, मीटिंग वीटिंग करने।)\n[63s] AGENT: So, you mean, how do you give delivery for this thing then?   (तो आप मतलब डिलीवरी कैसे देते हो फिर इस चीज की?)\n[65s] CUSTOMER: Delivery sir, like we keep coil stock in Ghaziabad.   (डिलीवरी सर, जैसे हमारे पास ना गाजियाबाद में कॉइल स्टॉक रखते हैं।)\n[67s] AGENT: Okay, ji.   (अच्छा जी।)\n[68s] CUSTOMER: Right? So now, for example, you have some sheet requirement, need to do CTL of 2800, 2500 or whatever it is, we do it accordingly and deliver it.   (है ना? तो अभी जैसे आपकी कुछ शीट की रिक्वायरमेंट आई, सी टी एल करना है अट्ठाईस सौ का, पच्चीस सौ का या जो भी है, उस हिसाब से करके डिलीवर कर देते हैं।)\n[72s] AGENT: Okay sir.   (ठीक है सर।)\n[74s] CUSTOMER: Okay. Over here or what's its name, in Mumbai, there is also work for SS angles, sir. Do you have any knowledge, someone who does good work with SS angles?   (ठीक है। आपके इधर या क्या नाम है मुंबई में ना एस एस के एंगल का भी काम है सर। है कोई नॉलेज, कोई अच्छा काम करता हो एस एस के एंगल का?)\n[80s] AGENT: Whose sir? Angle?   (किसका सर? एंगल?)\n[80s] CUSTOMER: Angle. The stainless steel angle that comes, of 304.   (एंगल। स्टेनलेस स्टील की जो एंगल आती है तीन सौ चार की।)\n[82s] AGENT: Of stainless steel? Sir, we don't deal in SS right now.   (स्टेनलेस स्टील के? सर एस एस में हम तो नहीं करते अभी डील।)\n[84s] CUSTOMER: Yes, yes.   (हां जी हां जी।)\n[85s] AGENT: But I can check and tell you about some seller or something.   (बट कोई सेलर वगेरा तो मैं एक बारी देख के बता सकता हूं।)\n[88s] CUSTOMER: You see, sir, I have come to know that there is very good work in Mumbai, I mean, from here. Meaning, all our material comes from here itself.   (आप देखना सर, मेरे को पता लगा है कि मुंबई में बहुत अच्छा काम है मतलब ना, इधर से। मतलब जो अपना मटेरियल सारा आता है वो इधर से ही आता है।)\n[92s] AGENT: Hmm hmm hmm. Okay. Okay, I will tell you about this once.   (हम्म हम्म हम्म। अच्छा। ठीक है मैं एक वारी बताता हूं आपको इसके बारे में।)\n[95s] CUSTOMER: Okay sir.   (ठीक है सर।)\n[95s] AGENT: We will tell you about the seller and all. Anyway, I will drop you a message for HR, if something comes up, do let me know, sir.   (सेलर वगेरा तो चलो बता देंगे अपन। बाकी आपको मैं मैसेज डाल के रखता हूं एच आर का, कुछ निकले तो सर बताना जरूर।)\n[99s] CUSTOMER: No, for HR it is on a continuous basis, sir, I will keep asking you.   (नहीं एच आर का तो कंटिन्यू बेसिस पे होती है सर, पूछ लिया करूंगा मैं आपसे।)\n[101s] AGENT: Yes, yes, absolutely, absolutely.   (हां हां बिल्कुल बिल्कुल।)\n[102s] CUSTOMER: Okay sir.   (ठीक है सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 53,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "53 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You identified a regular buyer but missed the opportunity to understand their business by skipping discovery questions; ask about their monthly volume and what drives their purchasing decisions to build a relevant pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Stainless steel angles",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a steel trader ('Shiv Iron Store') who confirmed an ongoing requirement for HR coils. The customer had just purchased from a competitor but was open to future business. The agent failed to conduct discovery, pitch USPs, or set a concrete next step, and the call ended with a vague agreement to stay in touch after the customer inquired about stainless steel, a product not offered.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[2s] AGENT: Hello, yes, hello yes sir ji good evening, this is Kartik speaking from JSW One.\", \"comment\": \"Agent greeted, identified JSW One, and used the company name; the customer engaged, implying permission was granted.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"[35s] AGENT: ...whose? Did you take Tata's?\", \"comment\": \"Agent only asked one of the six required discovery questions (current supplier), failing to meet the threshold for a partial pass.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any JSW One USPs during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent asked if a requirement exists but failed to capture specific details like grade, width, or quantity to qualify an order.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step was a vague 'I will drop you a message' and not a committed action like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You identified a regular buyer but missed the opportunity to understand their business by skipping discovery questions; ask about their monthly volume and what drives their purchasing decisions to build a relevant pitch.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Stainless steel angles\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a steel trader ('Shiv Iron Store') who confirmed an ongoing requirement for HR coils. The customer had just purchased from a competitor but was open to future business. The agent failed to conduct discovery, pitch USPs, or set a concrete next step, and the call ended with a vague agreement to stay in touch after the customer inquired about stainless steel, a product not offered.\"}",
  "error": null,
  "latency_ms": 45736,
  "input_tokens": 4571,
  "output_tokens": 766,
  "created_at": "2026-09-25 11:05:57",
  "sentiment": "neutral",
  "sentiment_score": 0.12,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 4,
  "lex_hits": 19,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.439,
  "agent_talk_sec": 39.0,
  "customer_talk_sec": 49.8,
  "dead_air_sec": 100.2,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 329.2,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 27,
  "discovery_qs": 14,
  "words_agent": 214,
  "words_customer": 279,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178904210351",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.51,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178904210351",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.1,
      "end_s": 5.83,
      "text_en": "Hello, yes, hello yes sir ji good evening, this is Kartik speaking from JSW One.",
      "text_native": "हेलो, हां जी, हेलो हां जी सर जी गुड इवनिंग, कार्तिक ये बोल रहा था जे एस डब्ल्यू वन से।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.06,
      "end_s": 6.53,
      "text_en": "From where, ji?",
      "text_native": "कहां से जी?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 7.5,
      "text_en": "Sir, from JSW.",
      "text_native": "सर जे एस डब्ल्यू से।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.89,
      "end_s": 8.8,
      "text_en": "Yes, yes, tell me, brother.",
      "text_native": "हां जी हां जी बोलिए भाऊ जी।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 11.5,
      "text_en": "Sir, in Shiv Iron Store, is there any requirement for steel right now?",
      "text_native": "सर शिव आयरन स्टोर में अभी कुछ रिक्वायरमेंट है अपना स्टील में?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.97,
      "end_s": 14.1,
      "text_en": "I didn't understand, brother, which item are you talking about?",
      "text_native": "मैं समझा नहीं भाऊ जी, किस आइटम में आप बात कर रहे हो?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.28,
      "end_s": 15.1,
      "text_en": "In HR etc.",
      "text_native": "एच आर वगेरा में।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.45,
      "end_s": 17.8,
      "text_en": "In HR etc.? Sir, I just took HR etc., just bought it. What happened, ji?",
      "text_native": "एच आर वगेरा में? सर एच आर वगेरा अभी अभी ली है, खरीदी है। क्या हुआ जी?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 18.6,
      "text_en": "Yes sir?",
      "text_native": "हां जी सर?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.9,
      "end_s": 20.4,
      "text_en": "I didn't understand, brother, where were you calling from?",
      "text_native": "मैं समझा नहीं भाऊ जी, आप कहां से बोल रहे थे?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 22.0,
      "text_en": "Sir, I am speaking from JSW One.",
      "text_native": "सर मैं जे एस डब्ल्यू वन से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.1,
      "end_s": 23.7,
      "text_en": "Oh sir, you are speaking from JSW One.",
      "text_native": "अच्छा सर, जे एस डब्ल्यू वन से बात कर रहे हो।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 24.2,
      "text_en": "Yes, yes.",
      "text_native": "हां जी हां जी।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.7,
      "end_s": 28.2,
      "text_en": "No, no, that's fine, sir. There is a requirement, sir, there is, right? We have just purchased, we purchased yesterday also.",
      "text_native": "नहीं नहीं ठीक बात है सर। रहती है सर रिक्वायरमेंट रहती है ना, अभी की है परचेस हमने, कल भी की है परचेस।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.3,
      "end_s": 28.8,
      "text_en": "Oh, yesterday?",
      "text_native": "अच्छा, कल?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 29.7,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां जी हां जी हां जी।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 31.6,
      "text_en": "Oh, you bought this HR? What thickness do you take?",
      "text_native": "अच्छा, ये एच आर खरीदा है? क्या थिकनेस लेते हो आप?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 18,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 34.8,
      "text_en": "Everything works, ji. I need material from 6 mm to 1 mm.",
      "text_native": "सभी चलता है जी, मेरे पास छे एम एम से लेके और वन एम एम तक का माल लगता है।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.1,
      "end_s": 37.8,
      "text_en": "Okay. It comes from 6 to 1. You took it yesterday, whose? Did you take Tata's?",
      "text_native": "अच्छा। छे से वन का आता है। कल लिया, किसका? टाटा का लिया है?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 20,
      "speaker": "customer",
      "start_s": 38.2,
      "end_s": 39.8,
      "text_en": "No, yes, Tata's. Bought Tata's material, ji.",
      "text_native": "नहीं, हां टाटा का। टाटा का माल खरीदा जी।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 21,
      "speaker": "agent",
      "start_s": 40.1,
      "end_s": 42.0,
      "text_en": "Okay, Jind, Haryana, you must have picked it up from Faridabad, right?",
      "text_native": "अच्छा, जिंद, हरियाणा, फरीदाबाद से उठाया होगा ना?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 22,
      "speaker": "customer",
      "start_s": 42.1,
      "end_s": 42.9,
      "text_en": "Yes, from Faridabad, ji.",
      "text_native": "हां जी, फरीदाबाद से जी।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 23,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 44.0,
      "text_en": "Okay, what price did you get, sir?",
      "text_native": "अच्छा, क्या भाव मिला सर?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 24,
      "speaker": "customer",
      "start_s": 44.4,
      "end_s": 46.0,
      "text_en": "I got it for 61,500 rupees, ji.",
      "text_native": "मेरे को ही मिला इकसठ हजार पांच सौ रुपए जी।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 25,
      "speaker": "agent",
      "start_s": 46.2,
      "end_s": 46.9,
      "text_en": "61,500, right?",
      "text_native": "इकसठ पांच सौ ना?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 26,
      "speaker": "customer",
      "start_s": 47.1,
      "end_s": 47.5,
      "text_en": "Yes, yes.",
      "text_native": "हां जी हां जी।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 27,
      "speaker": "agent",
      "start_s": 47.8,
      "end_s": 49.6,
      "text_en": "Okay. Today, sir, the rate has become 62.",
      "text_native": "अच्छा। आज तो सर बासठ का हो गया रेट।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 28,
      "speaker": "customer",
      "start_s": 50.2,
      "end_s": 52.0,
      "text_en": "That's right, sir, but this deal was from yesterday, right?",
      "text_native": "वो तो बात ठीक है सर, मेरे को कल का सौदा हुआ था ना ये।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 29,
      "speaker": "agent",
      "start_s": 52.1,
      "end_s": 52.4,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 30,
      "speaker": "customer",
      "start_s": 52.8,
      "end_s": 53.7,
      "text_en": "The market is quite fast.",
      "text_native": "तेज है बाजार काफी है।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 31,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 54.6,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 32,
      "speaker": "customer",
      "start_s": 54.9,
      "end_s": 56.6,
      "text_en": "No problem, sir, we will see. Where do you sit, in Ghaziabad, ji?",
      "text_native": "कोई नहीं सर, बताइए करेंगे। आप कहां बैठते हो गाजियाबाद जी?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 33,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 60.4,
      "text_en": "No, no sir, I sit in the Mumbai office. But some of our guys also sit in the Noida office of JSW.",
      "text_native": "नहीं नहीं सर, मैं तो मुंबई ऑफिस बैठता हूं। बाकी कुछ बंदे अपने नोएडा ऑफिस में भी बैठते हैं जे एस डब्ल्यू के।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 34,
      "speaker": "customer",
      "start_s": 60.4,
      "end_s": 63.2,
      "text_en": "So if you ever want to go and meet, you can go to meet, to have a meeting.",
      "text_native": "तो मिलने जुलने जाना हो कभी तो आप जा सकते हो मिलने, मीटिंग वीटिंग करने।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 35,
      "speaker": "agent",
      "start_s": 63.2,
      "end_s": 64.8,
      "text_en": "So, you mean, how do you give delivery for this thing then?",
      "text_native": "तो आप मतलब डिलीवरी कैसे देते हो फिर इस चीज की?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 36,
      "speaker": "customer",
      "start_s": 65.0,
      "end_s": 67.0,
      "text_en": "Delivery sir, like we keep coil stock in Ghaziabad.",
      "text_native": "डिलीवरी सर, जैसे हमारे पास ना गाजियाबाद में कॉइल स्टॉक रखते हैं।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 37,
      "speaker": "agent",
      "start_s": 67.3,
      "end_s": 67.7,
      "text_en": "Okay, ji.",
      "text_native": "अच्छा जी।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 38,
      "speaker": "customer",
      "start_s": 67.8,
      "end_s": 72.2,
      "text_en": "Right? So now, for example, you have some sheet requirement, need to do CTL of 2800, 2500 or whatever it is, we do it accordingly and deliver it.",
      "text_native": "है ना? तो अभी जैसे आपकी कुछ शीट की रिक्वायरमेंट आई, सी टी एल करना है अट्ठाईस सौ का, पच्चीस सौ का या जो भी है, उस हिसाब से करके डिलीवर कर देते हैं।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 39,
      "speaker": "agent",
      "start_s": 72.5,
      "end_s": 73.1,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 40,
      "speaker": "customer",
      "start_s": 73.6,
      "end_s": 79.4,
      "text_en": "Okay. Over here or what's its name, in Mumbai, there is also work for SS angles, sir. Do you have any knowledge, someone who does good work with SS angles?",
      "text_native": "ठीक है। आपके इधर या क्या नाम है मुंबई में ना एस एस के एंगल का भी काम है सर। है कोई नॉलेज, कोई अच्छा काम करता हो एस एस के एंगल का?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 41,
      "speaker": "agent",
      "start_s": 79.6,
      "end_s": 80.2,
      "text_en": "Whose sir? Angle?",
      "text_native": "किसका सर? एंगल?"
    },
    {
      "ucid": "21112178904210351",
      "idx": 42,
      "speaker": "customer",
      "start_s": 80.4,
      "end_s": 82.2,
      "text_en": "Angle. The stainless steel angle that comes, of 304.",
      "text_native": "एंगल। स्टेनलेस स्टील की जो एंगल आती है तीन सौ चार की।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 43,
      "speaker": "agent",
      "start_s": 82.3,
      "end_s": 84.2,
      "text_en": "Of stainless steel? Sir, we don't deal in SS right now.",
      "text_native": "स्टेनलेस स्टील के? सर एस एस में हम तो नहीं करते अभी डील।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 44,
      "speaker": "customer",
      "start_s": 84.5,
      "end_s": 85.0,
      "text_en": "Yes, yes.",
      "text_native": "हां जी हां जी।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 45,
      "speaker": "agent",
      "start_s": 85.1,
      "end_s": 87.2,
      "text_en": "But I can check and tell you about some seller or something.",
      "text_native": "बट कोई सेलर वगेरा तो मैं एक बारी देख के बता सकता हूं।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 46,
      "speaker": "customer",
      "start_s": 87.7,
      "end_s": 91.6,
      "text_en": "You see, sir, I have come to know that there is very good work in Mumbai, I mean, from here. Meaning, all our material comes from here itself.",
      "text_native": "आप देखना सर, मेरे को पता लगा है कि मुंबई में बहुत अच्छा काम है मतलब ना, इधर से। मतलब जो अपना मटेरियल सारा आता है वो इधर से ही आता है।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 47,
      "speaker": "agent",
      "start_s": 91.6,
      "end_s": 94.4,
      "text_en": "Hmm hmm hmm. Okay. Okay, I will tell you about this once.",
      "text_native": "हम्म हम्म हम्म। अच्छा। ठीक है मैं एक वारी बताता हूं आपको इसके बारे में।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 48,
      "speaker": "customer",
      "start_s": 94.6,
      "end_s": 95.1,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 49,
      "speaker": "agent",
      "start_s": 95.2,
      "end_s": 98.8,
      "text_en": "We will tell you about the seller and all. Anyway, I will drop you a message for HR, if something comes up, do let me know, sir.",
      "text_native": "सेलर वगेरा तो चलो बता देंगे अपन। बाकी आपको मैं मैसेज डाल के रखता हूं एच आर का, कुछ निकले तो सर बताना जरूर।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 50,
      "speaker": "customer",
      "start_s": 98.9,
      "end_s": 101.2,
      "text_en": "No, for HR it is on a continuous basis, sir, I will keep asking you.",
      "text_native": "नहीं एच आर का तो कंटिन्यू बेसिस पे होती है सर, पूछ लिया करूंगा मैं आपसे।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 51,
      "speaker": "agent",
      "start_s": 101.4,
      "end_s": 102.2,
      "text_en": "Yes, yes, absolutely, absolutely.",
      "text_native": "हां हां बिल्कुल बिल्कुल।"
    },
    {
      "ucid": "21112178904210351",
      "idx": 52,
      "speaker": "customer",
      "start_s": 102.5,
      "end_s": 103.0,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178904210351",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[2s] AGENT: Hello, yes, hello yes sir ji good evening, this is Kartik speaking from JSW One.",
      "comment": "Agent greeted, identified JSW One, and used the company name; the customer engaged, implying permission was granted."
    },
    {
      "ucid": "21112178904210351",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178904210351",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "[35s] AGENT: ...whose? Did you take Tata's?",
      "comment": "Agent only asked one of the six required discovery questions (current supplier), failing to meet the threshold for a partial pass."
    },
    {
      "ucid": "21112178904210351",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any JSW One USPs during the call."
    },
    {
      "ucid": "21112178904210351",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent asked if a requirement exists but failed to capture specific details like grade, width, or quantity to qualify an order."
    },
    {
      "ucid": "21112178904210351",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The next step was a vague 'I will drop you a message' and not a committed action like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}