{
  "ucid": "21112178904130891",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 17:25:08",
  "end_time": "2026-09-10 17:27:11",
  "duration_sec": 123,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcf1089f4ba9bf0a164264555a449fb9e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 309,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178904130891__DIAcf1089f4ba9bf0a164264555a449fb9e.mp3",
  "audio_bytes": 335232,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 111.744,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello?   (हेलो?)\n[1s] CUSTOMER: Yes   (हां)\n[1s] AGENT: Yes sir, good evening. This is Kartik calling from JSW One.   (हां जी सर, गुड इवनिंग। कार्तिक यहां बात कर रहा था JSW One से।)\n[4s] CUSTOMER: Yes, tell me.   (बोलिए ना।)\n[5s] AGENT: Sir, will you have any requirement in steel right now, sir?   (सर अभी स्टील में अभी कुछ रिक्वायरमेंट रहेगा अपना सर?)\n[7s] CUSTOMER: For what, sir?   (किस चीज का सर?)\n[8s] AGENT: In steel, for HR etc., sir.   (स्टील में, HR वगेरा का सर।)\n[9s] CUSTOMER: Do you have 2 mm, sir?   (2 mm है क्या सर?)\n[10s] AGENT: We have 2 mm, absolutely we have it, sir.   (2 mm है, बिल्कुल है सर।)\n[11s] CUSTOMER: What is the rate, sir?   (क्या रेट है सर?)\n[12s] AGENT: The rate for 2 mm is sir, 63.   (2 mm का रेट है सर, 63.)\n[14s] CUSTOMER: Yes sir?   (हां सर?)\n[15s] AGENT: 63.\n[16s] CUSTOMER: Is it a packet?   (पैकेट है क्या?)\n[17s] AGENT: No no, not packet, coil cut.   (नहीं नहीं, पैकेट नहीं, कॉइल कट।)\n[18s] CUSTOMER: Okay.   (ठीक है।)\n[19s] AGENT: Yes.   (हां जी।)\n[20s] CUSTOMER: And 1.6?   (और 1.6?)\n[20s] AGENT: How much will 1.6 be? 62 plus 4500, 65 500.   (1.6 कितना होगा? 62 प्लस 4500, 65 500.)\n[25s] CUSTOMER: Where?   (किधर?)\n[25s] AGENT: 65 500, 65 500.\n[27s] CUSTOMER: This material, where is it?   (ये जो मटेरियल है, ये है कहां पे?)\n[28s] AGENT: This is in Ghaziabad, sir.   (ये सर गाजियाबाद में है।)\n[30s] CUSTOMER: Ours is Jaipur...   (हमारा तो जयपुर...)\n[31s] AGENT: Okay, it will be available in Jaipur, but we don't stock in Jaipur.   (अच्छा जयपुर में मिल जाएगा, लेकिन जयपुर में ना स्टॉक नहीं करते।)\n[34s] AGENT: I will get it for you from a seller or someone.   (दिलवा दूंगा मैं सेलर वगेरा से।)\n[35s] CUSTOMER: Yes sir?   (हां सर?)\n[36s] AGENT: I said sir, it will be available in Jaipur too. I will have to find out the rate for Jaipur once, how much it is.   (मैंने कहा सर जयपुर में भी मिल जाएगा। जयपुर का रेट एक बारी निकालना पड़ेगा कितना है।)\n[40s] AGENT: Do you have a requirement right now? Are you looking to pick it up?   (अभी रिक्वायरमेंट है आपको? उठाने का देख रहे हो?)\n[42s] CUSTOMER: Yes, if it's in Jaipur, I will check the coil and all, how it is, and I will take it accordingly.   (हां जयपुर में अगर होगा तो मैं क्या कॉइल वगेरा देख लूंगा कैसी है, उस हिसाब से मैं लूंगा।)\n[44s] AGENT: Okay. The whole coil?   (अच्छा। कॉइल पूरी?)\n[46s] CUSTOMER: Yes, the whole coil only.   (हां पूरी कॉइल ही।)\n[46s] AGENT: 1.6 or 2 mm?   (1.6 या 2 mm की?)\n[47s] CUSTOMER: 1.6.   (1.6 की।)\n[48s] AGENT: 1.6, right? Okay. One coil of 1.6 in Jaipur is for 8250, right?   (1.6 ना? ठीक है। 1.6 जयपुर में एक कॉइल 8250 की है ना?)\n[51s] CUSTOMER: Okay.   (ठीक है।)\n[51s] AGENT: Okay. Well, I will tell you once what price you are getting from Jaipur. Okay?   (ठीक है। चलो मैं बताता हूं एक बारी जयपुर से क्या भाव आ रहा है आपको। ठीक है?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 38,
  "connected": 1,
  "audio_notes": "clear: The agent's voice is slightly distant but audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "38 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You must take control of the call by following the pitch structure; before giving a price, ask discovery questions to understand the customer's business and needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent states they do not stock material in Jaipur but can source it from a local seller.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer inquired about 1.6mm and 2mm HR coil. The agent provided a price for Ghaziabad, but the customer is located in Jaipur. The agent explained that JSW One does not stock material in Jaipur but can source it. The call ended with the agent committing to find and share the price for Jaipur.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes sir, good evening. This is Kartik calling from JSW One. Sir, will you have any requirement in steel right now, sir?\", \"comment\": \"The agent did not use the customer's name or ask for permission before jumping into the requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a proactive hook; instead, he immediately asked about requirements, making the call reactive from the start.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero of the six required discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation was limited to price and location.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Do you have a requirement right now? Are you looking to pick it up?\", \"comment\": \"The agent confirmed a current requirement and captured key details like thickness (1.6mm) and quantity (whole coil).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Well, I will tell you once what price you are getting from Jaipur. Okay?\", \"comment\": \"The agent committed to a clear next step of providing a price for the customer's location, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must take control of the call by following the pitch structure; before giving a price, ask discovery questions to understand the customer's business and needs.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent states they do not stock material in Jaipur but can source it from a local seller.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about 1.6mm and 2mm HR coil. The agent provided a price for Ghaziabad, but the customer is located in Jaipur. The agent explained that JSW One does not stock material in Jaipur but can source it. The call ended with the agent committing to find and share the price for Jaipur.\"}",
  "error": null,
  "latency_ms": 32284,
  "input_tokens": 3641,
  "output_tokens": 794,
  "created_at": "2026-09-25 11:05:59",
  "sentiment": "positive",
  "sentiment_score": 0.429,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.732,
  "agent_talk_sec": 39.9,
  "customer_talk_sec": 14.6,
  "dead_air_sec": 68.5,
  "longest_monologue_sec": 6.1,
  "agent_wpm": 264.7,
  "interruptions": 0,
  "agent_turns": 20,
  "customer_turns": 18,
  "discovery_qs": 10,
  "words_agent": 176,
  "words_customer": 69,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178904130891",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.8,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178904130891",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.8,
      "end_s": 1.2,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.2,
      "end_s": 1.4,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "21112178904130891",
      "idx": 3,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 4.5,
      "text_en": "Yes sir, good evening. This is Kartik calling from JSW One.",
      "text_native": "हां जी सर, गुड इवनिंग। कार्तिक यहां बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.5,
      "end_s": 4.9,
      "text_en": "Yes, tell me.",
      "text_native": "बोलिए ना।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.9,
      "end_s": 7.0,
      "text_en": "Sir, will you have any requirement in steel right now, sir?",
      "text_native": "सर अभी स्टील में अभी कुछ रिक्वायरमेंट रहेगा अपना सर?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.8,
      "text_en": "For what, sir?",
      "text_native": "किस चीज का सर?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 9.2,
      "text_en": "In steel, for HR etc., sir.",
      "text_native": "स्टील में, HR वगेरा का सर।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 10.0,
      "text_en": "Do you have 2 mm, sir?",
      "text_native": "2 mm है क्या सर?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 11.2,
      "text_en": "We have 2 mm, absolutely we have it, sir.",
      "text_native": "2 mm है, बिल्कुल है सर।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 10,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 11.7,
      "text_en": "What is the rate, sir?",
      "text_native": "क्या रेट है सर?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 11,
      "speaker": "agent",
      "start_s": 11.7,
      "end_s": 14.2,
      "text_en": "The rate for 2 mm is sir, 63.",
      "text_native": "2 mm का रेट है सर, 63."
    },
    {
      "ucid": "21112178904130891",
      "idx": 12,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 14.7,
      "text_en": "Yes sir?",
      "text_native": "हां सर?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 13,
      "speaker": "agent",
      "start_s": 14.7,
      "end_s": 15.5,
      "text_en": "63.",
      "text_native": "63."
    },
    {
      "ucid": "21112178904130891",
      "idx": 14,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 16.8,
      "text_en": "Is it a packet?",
      "text_native": "पैकेट है क्या?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 15,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 18.2,
      "text_en": "No no, not packet, coil cut.",
      "text_native": "नहीं नहीं, पैकेट नहीं, कॉइल कट।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 16,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 19.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 17,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 19.5,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 18,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 20.2,
      "text_en": "And 1.6?",
      "text_native": "और 1.6?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 19,
      "speaker": "agent",
      "start_s": 20.2,
      "end_s": 24.8,
      "text_en": "How much will 1.6 be? 62 plus 4500, 65 500.",
      "text_native": "1.6 कितना होगा? 62 प्लस 4500, 65 500."
    },
    {
      "ucid": "21112178904130891",
      "idx": 20,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 25.3,
      "text_en": "Where?",
      "text_native": "किधर?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 21,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 27.0,
      "text_en": "65 500, 65 500.",
      "text_native": "65 500, 65 500."
    },
    {
      "ucid": "21112178904130891",
      "idx": 22,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 28.5,
      "text_en": "This material, where is it?",
      "text_native": "ये जो मटेरियल है, ये है कहां पे?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 23,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 29.8,
      "text_en": "This is in Ghaziabad, sir.",
      "text_native": "ये सर गाजियाबाद में है।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 24,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 30.8,
      "text_en": "Ours is Jaipur...",
      "text_native": "हमारा तो जयपुर..."
    },
    {
      "ucid": "21112178904130891",
      "idx": 25,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 33.5,
      "text_en": "Okay, it will be available in Jaipur, but we don't stock in Jaipur.",
      "text_native": "अच्छा जयपुर में मिल जाएगा, लेकिन जयपुर में ना स्टॉक नहीं करते।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 26,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 35.2,
      "text_en": "I will get it for you from a seller or someone.",
      "text_native": "दिलवा दूंगा मैं सेलर वगेरा से।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 27,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 35.7,
      "text_en": "Yes sir?",
      "text_native": "हां सर?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 28,
      "speaker": "agent",
      "start_s": 35.7,
      "end_s": 39.5,
      "text_en": "I said sir, it will be available in Jaipur too. I will have to find out the rate for Jaipur once, how much it is.",
      "text_native": "मैंने कहा सर जयपुर में भी मिल जाएगा। जयपुर का रेट एक बारी निकालना पड़ेगा कितना है।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 29,
      "speaker": "agent",
      "start_s": 39.5,
      "end_s": 41.8,
      "text_en": "Do you have a requirement right now? Are you looking to pick it up?",
      "text_native": "अभी रिक्वायरमेंट है आपको? उठाने का देख रहे हो?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 30,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 44.5,
      "text_en": "Yes, if it's in Jaipur, I will check the coil and all, how it is, and I will take it accordingly.",
      "text_native": "हां जयपुर में अगर होगा तो मैं क्या कॉइल वगेरा देख लूंगा कैसी है, उस हिसाब से मैं लूंगा।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 31,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 45.5,
      "text_en": "Okay. The whole coil?",
      "text_native": "अच्छा। कॉइल पूरी?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 32,
      "speaker": "customer",
      "start_s": 45.5,
      "end_s": 46.2,
      "text_en": "Yes, the whole coil only.",
      "text_native": "हां पूरी कॉइल ही।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 33,
      "speaker": "agent",
      "start_s": 46.2,
      "end_s": 47.2,
      "text_en": "1.6 or 2 mm?",
      "text_native": "1.6 या 2 mm की?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 34,
      "speaker": "customer",
      "start_s": 47.2,
      "end_s": 47.8,
      "text_en": "1.6.",
      "text_native": "1.6 की।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 35,
      "speaker": "agent",
      "start_s": 47.8,
      "end_s": 51.0,
      "text_en": "1.6, right? Okay. One coil of 1.6 in Jaipur is for 8250, right?",
      "text_native": "1.6 ना? ठीक है। 1.6 जयपुर में एक कॉइल 8250 की है ना?"
    },
    {
      "ucid": "21112178904130891",
      "idx": 36,
      "speaker": "customer",
      "start_s": 51.0,
      "end_s": 51.3,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178904130891",
      "idx": 37,
      "speaker": "agent",
      "start_s": 51.3,
      "end_s": 54.5,
      "text_en": "Okay. Well, I will tell you once what price you are getting from Jaipur. Okay?",
      "text_native": "ठीक है। चलो मैं बताता हूं एक बारी जयपुर से क्या भाव आ रहा है आपको। ठीक है?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178904130891",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes sir, good evening. This is Kartik calling from JSW One. Sir, will you have any requirement in steel right now, sir?",
      "comment": "The agent did not use the customer's name or ask for permission before jumping into the requirement check."
    },
    {
      "ucid": "21112178904130891",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a proactive hook; instead, he immediately asked about requirements, making the call reactive from the start."
    },
    {
      "ucid": "21112178904130891",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked zero of the six required discovery questions about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178904130891",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the conversation was limited to price and location."
    },
    {
      "ucid": "21112178904130891",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Do you have a requirement right now? Are you looking to pick it up?",
      "comment": "The agent confirmed a current requirement and captured key details like thickness (1.6mm) and quantity (whole coil)."
    },
    {
      "ucid": "21112178904130891",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: Well, I will tell you once what price you are getting from Jaipur. Okay?",
      "comment": "The agent committed to a clear next step of providing a price for the customer's location, which the customer agreed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}