Call 21112178904123711 2026-09-10 · sudeeps · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Marathi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise and minor crosstalk, but it does not affect the transcription of the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook (price/availability benefit); instead, jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was done, and consequently no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, greetings. Sudhir speaking from JSW One MSME, sir.
Qualify
do you have any requirement in HR now, in 8mm, 10mm?
Summary
The agent contacted a manufacturing lead ('Jay Bhavani Mata Stamping') in Pune. The agent skipped the hook and discovery, immediately asking for an HR requirement. The customer confirmed they have no current need as they just purchased, but will have a requirement after the 25th of the month. The agent successfully scheduled a callback for the 26th.
Coaching
You skipped the hook and discovery steps entirely; start by offering a value proposition (the hook) before asking discovery questions to understand the customer's business.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, greetings. Sudhir speaking from JSW One MSME, sir. Agent identified self and company; customer gave implicit permission to proceed by saying 'speak, sir'. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook (price/availability benefit); instead, jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement in HR now, in 8mm, 10mm? Agent correctly asked for a current requirement, and when told no, asked about the timing of the next one. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay. I will call you on the 26th then. Okay sir? Agent secured a specific callback date based on the customer's stated procurement cycle. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.698 | 18.0s | 7.8s | 42.2s | 7.0s | 256.7 | 0 | 8 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हॅलो?
customer
1.4s
Jay Bhavani Mata Stamping.
जय भवानी माता स्टॅम्पिंग.
agent
3.2s
Hello?
हॅलो?
customer
4.0s
Yes, speak.
हा, बोला ना.
agent
4.8s
Sir, greetings. Sudhir speaking from JSW One MSME, sir.
सर नमस्कार. सुधीर बोलतोय JSW One MSME मधनं, सर.
customer
8.7s
JSW?
agent
9.6s
I'm speaking from JSW One MSME.
JSW One MSME मधनं बोलतोय.
customer
11.5s
Hmm hmm, speak, sir.
हम्म हम्म, बोला ना सर.
agent
12.5s
That company was registered on our portal for Pune. I had called regarding your steel purchase, sir. So I was trying to understand, do you have any requirement in HR now, in 8mm, 10mm?
ती कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आपल्या पुण्या साठी. तुमच्या steel purchase संदर्भात फोन केला होता सर मी. तर समजून घेतो होतो आता काय HR मध्ये रिक्वायरमेंट आहे आपल्याला 8mm, 10mm मध्ये?
customer
19.6s
No sir, I have bought it this month.
नाही सर, आता ह्या महिन्यात घेतलाय मी.
agent
21.6s
Oh, it has been done?
अच्छा, केला गेलाय का?
agent
22.7s
So when will the next one be active?
तर नेक्स्ट कधी पर्यंत ऍक्टिव्ह होईल?
customer
24.0s
That will be after the 25th, sir.
ते पंचवीस तारखेनंतर सर.
agent
25.8s
Okay. I will call you on the 26th then. Okay sir?
ठीक आहे. मी तुम्हाला एक सव्वीस तारखेला फोन करतो मग. ओके सर?
customer
28.1s
Okay.
ठीक आहे.
agent
28.8s
Okay. Thank you.
ठीक आहे. थँक्यू.