{ "ucid": "21112178904123711", "call_date": "2026-09-10", "start_time": "2026-09-10 17:23:57", "end_time": "2026-09-10 17:25:05", "duration_sec": 68, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA280a223bdb9231dc9395885496315461.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 310, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178904123711__DIA280a223bdb9231dc9395885496315461.mp3", "audio_bytes": 138240, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 46.08, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello? (हॅलो?)\n[1s] CUSTOMER: Jay Bhavani Mata Stamping. (जय भवानी माता स्टॅम्पिंग.)\n[3s] AGENT: Hello? (हॅलो?)\n[4s] CUSTOMER: Yes, speak. (हा, बोला ना.)\n[5s] AGENT: Sir, greetings. Sudhir speaking from JSW One MSME, sir. (सर नमस्कार. सुधीर बोलतोय JSW One MSME मधनं, सर.)\n[9s] CUSTOMER: JSW?\n[10s] AGENT: I'm speaking from JSW One MSME. (JSW One MSME मधनं बोलतोय.)\n[12s] CUSTOMER: Hmm hmm, speak, sir. (हम्म हम्म, बोला ना सर.)\n[12s] AGENT: That company was registered on our portal for Pune. I had called regarding your steel purchase, sir. So I was trying to understand, do you have any requirement in HR now, in 8mm, 10mm? (ती कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आपल्या पुण्या साठी. तुमच्या steel purchase संदर्भात फोन केला होता सर मी. तर समजून घेतो होतो आता काय HR मध्ये रिक्वायरमेंट आहे आपल्याला 8mm, 10mm मध्ये?)\n[20s] CUSTOMER: No sir, I have bought it this month. (नाही सर, आता ह्या महिन्यात घेतलाय मी.)\n[22s] AGENT: Oh, it has been done? (अच्छा, केला गेलाय का?)\n[23s] AGENT: So when will the next one be active? (तर नेक्स्ट कधी पर्यंत ऍक्टिव्ह होईल?)\n[24s] CUSTOMER: That will be after the 25th, sir. (ते पंचवीस तारखेनंतर सर.)\n[26s] AGENT: Okay. I will call you on the 26th then. Okay sir? (ठीक आहे. मी तुम्हाला एक सव्वीस तारखेला फोन करतो मग. ओके सर?)\n[28s] CUSTOMER: Okay. (ठीक आहे.)\n[29s] AGENT: Okay. Thank you. (ठीक आहे. थँक्यू.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 16, "connected": 1, "audio_notes": "clear: Slight background noise and minor crosstalk, but it does not affect the transcription of the main conversation.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "16 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You skipped the hook and discovery steps entirely; start by offering a value proposition (the hook) before asking discovery questions to understand the customer's business.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a manufacturing lead ('Jay Bhavani Mata Stamping') in Pune. The agent skipped the hook and discovery, immediately asking for an HR requirement. The customer confirmed they have no current need as they just purchased, but will have a requirement after the 25th of the month. The agent successfully scheduled a callback for the 26th.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. Sudhir speaking from JSW One MSME, sir.\", \"comment\": \"Agent identified self and company; customer gave implicit permission to proceed by saying 'speak, sir'.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook (price/availability benefit); instead, jumped directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement in HR now, in 8mm, 10mm?\", \"comment\": \"Agent correctly asked for a current requirement, and when told no, asked about the timing of the next one.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay. I will call you on the 26th then. Okay sir?\", \"comment\": \"Agent secured a specific callback date based on the customer's stated procurement cycle.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery steps entirely; start by offering a value proposition (the hook) before asking discovery questions to understand the customer's business.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing lead ('Jay Bhavani Mata Stamping') in Pune. The agent skipped the hook and discovery, immediately asking for an HR requirement. The customer confirmed they have no current need as they just purchased, but will have a requirement after the 25th of the month. The agent successfully scheduled a callback for the 26th.\"}", "error": null, "latency_ms": 25455, "input_tokens": 3040, "output_tokens": 738, "created_at": "2026-09-25 11:06:05", "sentiment": "neutral", "sentiment_score": -0.1, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.698, "agent_talk_sec": 18.0, "customer_talk_sec": 7.8, "dead_air_sec": 42.2, "longest_monologue_sec": 7.0, "agent_wpm": 256.7, "interruptions": 0, "agent_turns": 8, "customer_turns": 8, "discovery_qs": 5, "words_agent": 77, "words_customer": 28, "monologue_heavy": 0, "turns": [ { "ucid": "21112178904123711", "idx": 0, "speaker": "customer", "start_s": 0.18, "end_s": 0.8, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178904123711", "idx": 1, "speaker": "customer", "start_s": 1.4, "end_s": 2.99, "text_en": "Jay Bhavani Mata Stamping.", "text_native": "जय भवानी माता स्टॅम्पिंग." }, { "ucid": "21112178904123711", "idx": 2, "speaker": "agent", "start_s": 3.19, "end_s": 3.6, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178904123711", "idx": 3, "speaker": "customer", "start_s": 3.97, "end_s": 4.5, "text_en": "Yes, speak.", "text_native": "हा, बोला ना." }, { "ucid": "21112178904123711", "idx": 4, "speaker": "agent", "start_s": 4.8, "end_s": 8.48, "text_en": "Sir, greetings. Sudhir speaking from JSW One MSME, sir.", "text_native": "सर नमस्कार. सुधीर बोलतोय JSW One MSME मधनं, सर." }, { "ucid": "21112178904123711", "idx": 5, "speaker": "customer", "start_s": 8.68, "end_s": 9.38, "text_en": "JSW?", "text_native": "JSW?" }, { "ucid": "21112178904123711", "idx": 6, "speaker": "agent", "start_s": 9.58, "end_s": 11.3, "text_en": "I'm speaking from JSW One MSME.", "text_native": "JSW One MSME मधनं बोलतोय." }, { "ucid": "21112178904123711", "idx": 7, "speaker": "customer", "start_s": 11.5, "end_s": 12.4, "text_en": "Hmm hmm, speak, sir.", "text_native": "हम्म हम्म, बोला ना सर." }, { "ucid": "21112178904123711", "idx": 8, "speaker": "agent", "start_s": 12.5, "end_s": 19.5, "text_en": "That company was registered on our portal for Pune. I had called regarding your steel purchase, sir. So I was trying to understand, do you have any requirement in HR now, in 8mm, 10mm?", "text_native": "ती कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आपल्या पुण्या साठी. तुमच्या steel purchase संदर्भात फोन केला होता सर मी. तर समजून घेतो होतो आता काय HR मध्ये रिक्वायरमेंट आहे आपल्याला 8mm, 10mm मध्ये?" }, { "ucid": "21112178904123711", "idx": 9, "speaker": "customer", "start_s": 19.6, "end_s": 21.28, "text_en": "No sir, I have bought it this month.", "text_native": "नाही सर, आता ह्या महिन्यात घेतलाय मी." }, { "ucid": "21112178904123711", "idx": 10, "speaker": "agent", "start_s": 21.58, "end_s": 22.48, "text_en": "Oh, it has been done?", "text_native": "अच्छा, केला गेलाय का?" }, { "ucid": "21112178904123711", "idx": 11, "speaker": "agent", "start_s": 22.68, "end_s": 23.8, "text_en": "So when will the next one be active?", "text_native": "तर नेक्स्ट कधी पर्यंत ऍक्टिव्ह होईल?" }, { "ucid": "21112178904123711", "idx": 12, "speaker": "customer", "start_s": 24.0, "end_s": 25.4, "text_en": "That will be after the 25th, sir.", "text_native": "ते पंचवीस तारखेनंतर सर." }, { "ucid": "21112178904123711", "idx": 13, "speaker": "agent", "start_s": 25.8, "end_s": 28.0, "text_en": "Okay. I will call you on the 26th then. Okay sir?", "text_native": "ठीक आहे. मी तुम्हाला एक सव्वीस तारखेला फोन करतो मग. ओके सर?" }, { "ucid": "21112178904123711", "idx": 14, "speaker": "customer", "start_s": 28.1, "end_s": 28.5, "text_en": "Okay.", "text_native": "ठीक आहे." }, { "ucid": "21112178904123711", "idx": 15, "speaker": "agent", "start_s": 28.8, "end_s": 29.8, "text_en": "Okay. Thank you.", "text_native": "ठीक आहे. थँक्यू." } ], "steps": [ { "ucid": "21112178904123711", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sir, greetings. Sudhir speaking from JSW One MSME, sir.", "comment": "Agent identified self and company; customer gave implicit permission to proceed by saying 'speak, sir'." }, { "ucid": "21112178904123711", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a hook (price/availability benefit); instead, jumped directly to asking for a requirement." }, { "ucid": "21112178904123711", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked no discovery questions about the customer's business, volume, or current suppliers." }, { "ucid": "21112178904123711", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was done, and consequently no USPs were pitched." }, { "ucid": "21112178904123711", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "do you have any requirement in HR now, in 8mm, 10mm?", "comment": "Agent correctly asked for a current requirement, and when told no, asked about the timing of the next one." }, { "ucid": "21112178904123711", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Okay. I will call you on the 26th then. Okay sir?", "comment": "Agent secured a specific callback date based on the customer's stated procurement cycle." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }