Call 21112178904121141 2026-09-10 · Ronak Mehta · 3:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 48 turns, clean transcript (2% inaudible) | Hindi | 48 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +9/−12
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly into a question about procurement.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a discovery question.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked one of the six required discovery questions, and did so at the very end of the call.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
मेरे को WhatsApp कर दो।
did well
Qualify
Right now, what is your current requirement? ... 3 mm में, मुझे length कितनी, length कितनी होगी सर? ... और ये grade कौनसा रहेगा? 250? E250?
Closure with next step
ठीक है, मैं सर इसका मैं आपको भाव दे देता हूं। ... मैं आपको WhatsApp पे ping करके रखता हूं। ... उसपे मैं आपको rate दे दूंगा।
Summary
The customer, frustrated with past service failures from JSW One, stated a current need for 5 tons of 3mm HR sheets. The agent skipped most of the pitch structure, focusing only on qualifying the immediate requirement. He successfully captured the specifications and committed to sending a quote on WhatsApp, but did not attempt to build rapport, discover broader needs, or pitch any value propositions.
Coaching
You successfully captured the urgent requirement, but you must follow the pitch structure; start with permission and a hook, then use discovery questions to understand the business before qualifying a specific need.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, this is Ronak Mehta speaking from JSW One. Is there any procurement for HR sheets coming up for you this month? The agent did not ask for permission to speak, instead jumping directly into a question about procurement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead opening with a discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | And what do you manufacture? The agent only asked one of the six required discovery questions, and did so at the very end of the call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs, even after the customer explicitly stated a need for 'good quality material, and cheap'. |
| SL5 Qualify | 2 | pass | – | 2.0 | Right now, what is your current requirement? ... 3 mm में, मुझे length कितनी, length कितनी होगी सर? ... और ये grade कौनसा रहेगा? 250? E250? The agent successfully captured the current requirement details: thickness, width, quantity, and location, and attempted to clarify the grade. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | ठीक है, मैं सर इसका मैं आपको भाव दे देता हूं। ... मैं आपको WhatsApp पे ping करके रखता हूं। ... उसपे मैं आपको rate दे दूंगा। The agent committed to a clear next step of sending a quote via WhatsApp, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | मेरे को WhatsApp कर दो। |
ठीक है, चलेगा सर। कुछ रहेगा तो मैं आपको call back करता हूं। मैं आपको WhatsApp पे ping करके रखता हूं। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.638 | 61.8s | 35.1s | 100.1s | 6.0s | 312.6 | 0 | 26 | 21 | 19 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
[inaudible]
customer
1.0s
Hello.
agent
1.8s
Hello.
agent
2.5s
Lalchand ji, good evening.
लालचंद जी, good evening.
customer
3.7s
Yes, yes.
हां जी, हां जी।
agent
4.2s
Yes, this is Ronak Mehta speaking from JSW One. Is there any procurement for HR sheets coming up for you this month?
जी, रौनक मेहता बात कर रहा हूं JSW One से। अभी कुछ HR sheet में ये month में procurement आ रही है आपकी?
customer
8.8s
Oh sir, I've received so many calls from you at JSW One. When I put in a requirement, I don't get a rate.
अरे सर आपका ना JSW One से ना कितनी बार फोन आ गया। जब requirement डालो तो rate नहीं आता।
agent
13.8s
Okay.
agent
14.2s
Yes, I was just reviewing your account. I know sir, you have been linked with us since 2024, but no transaction has happened, sir.
हां, आपका account ही मैं review कर रहा था। I I know सर आप दो हज़ार चौबीस से हमारे साथ है linked, but कोई transaction नहीं हो पाया है सर।
customer
18.5s
Oh sir, your madam has called me ten times. I asked her for the rate ten times, she said the mode of quantity will be five tons. I said okay, I'll take five tons.
अरे सर आपकी madam का ना दस बार फोन आ गया। दस बारी उसको rate पूछा, उसने कहा mode of quantity पांच ton रहेगी। मैंने कहा चलो पांच ton लिया।
agent
24.0s
Understood, understood.
customer
24.8s
You should give the rate, but after that, there's no reply from you.
Rate तो दे देना, उसके बाद तो आपका reply नहीं आता है।
agent
26.8s
What material do you need right now? I am your account manager. I have called you only after reviewing your account, sir. The problems that are occurring, they shouldn't happen, so that we can do transactions going forward.
अभी अभी क्या material चाहिए? मैं आपका account manager हूं। मैंने आपका account review करने के बाद ही आपको मैंने call किया है सर। जो problems आ रही है वो नहीं आए वैसे आगे हम transaction कर सके।
customer
32.0s
What is your rate for HR CR sheet, sir?
HR CR sheet क्या rate है आपका सर?
agent
33.5s
HR CR.
agent
34.5s
What will be your location for this?
आपका location कहां पे रहेगा ये?
customer
35.8s
This is Punjab, Rajpura, Patiala.
ये पंजाब, राजपुरा, पटियाला।
agent
37.5s
So in HR, what do you deal in, do you deal in coils or what do you deal in, sir?
तो अभी HR में आप किस में, coils में deal करते कि किस में deal करते सर आप?
customer
40.5s
No, we deal in sheets, sir.
नहीं, sheet में deal करते हैं सर हम।
agent
42.0s
Sir, right now in sheets, the rate is 62400, sir, ex.
सर, अभी sheets में 62400 का भाव चल रहा है सर, ex.
customer
44.2s
62400.
agent
45.0s
Plus, plus whatever the FOR will be, according to that
Plus, plus जो भी FOR रहेगा, उसके हिसाब से
customer
47.8s
How much will it be?
कितना आएगा?
agent
48.2s
Right now, what mm do you need, I will have to check once. According to that, it fluctuates a little.
अभी ये आपको कितना mm चाहिए, मुझे एक बार check करना पड़ेगा। उस हिसाब से थोड़ा बहुत ऊपर नीचे होता है।
customer
51.8s
We use 1.5 mm, 2 mm, 3 mm.
हमारे पास लगता है 1.5 mm, 2 mm, 3 mm.
agent
53.8s
Right now, what is your current requirement?
अभी currently में किस चीज की requirement है आपको?
customer
55.0s
I need 3 mm material, the 74-75 kg one, I need five tons of material.
हमको 3 mm का माल चाहिए, 74-75 किलो वाला, पांच ton माल चाहिए।
agent
59.0s
In 3 mm, what will be the length, what will be the length, sir?
3 mm में, मुझे length कितनी, length कितनी होगी सर?
customer
62.5s
8 feet by 4 feet.
8 foot by 4 foot.
agent
64.0s
It will be 8 feet by 4 feet, and how many tons, you need five tons of material, right? In sheet, in HR sheet.
8 foot by 4 foot होगी, और कितना ton, पांच ton माल चाहिए ना आपको? Sheet में, HR sheet में।
agent
68.0s
And what will be the grade? 250? E250?
और ये grade कौनसा रहेगा? 250? E250?
customer
70.0s
What do you mean by grade, I didn't understand.
Grade कैसे मतलब, समझा नहीं मैं।
agent
71.0s
It's E250 grade, right sir? A 250, A350.
E250 grade रहती ना सर? A 250, A350.
customer
74.0s
We don't have any issue with grade, we need good quality material, and cheap.
अपने को grade-grood वाला कोई issue नहीं है, अपने को माल बढ़िया चाहिए, सस्ता चाहिए।
agent
77.0s
Material, okay, I understood, sir.
माल, ठीक है, समझ गया सर।
customer
78.5s
Yes.
हां।
agent
79.0s
Okay, sir, I will give you the rate for this. It's in Patiala, right, yours? Patiala. Okay.
ठीक है, मैं सर इसका मैं आपको भाव दे देता हूं। पटियाला में है ना आपका? पटियाला। ठीक है।
customer
82.0s
Send it to me on WhatsApp.
मेरे को WhatsApp कर दो।
agent
83.5s
Okay, and what will be your delivery location? Will it be Lalchand and Sons or Shed number 48, 49? Where will the delivery be?
Okay, और आपका location delivery कौनसा रहेगा? लालचंद and Sons वाला रहेगा या Shed number 48, 49? Delivery कहां रहेगी?
customer
87.8s
Both are right next to each other, not very far.
दोनों एक साथ-साथ ही हैं, कोई ज्यादा दूर नहीं है।
agent
90.5s
So which one should I use? Lalchand and Sons, Patiala Rajpura road?
तो किस पे करूं मैं? लालचंद and Sons, पटियाला राजपुरा रोड?
customer
93.0s
Yes, yes.
हां जी, हां।
agent
94.0s
Okay, that will work, sir. If there's anything, I will call you back. I will ping you on WhatsApp.
ठीक है, चलेगा सर। कुछ रहेगा तो मैं आपको call back करता हूं। मैं आपको WhatsApp पे ping करके रखता हूं।
customer
97.0s
Okay.
ठीक है।
agent
97.5s
Okay? I will give you the rate on that.
Okay? उसपे मैं आपको rate दे दूंगा।
customer
99.8s
Okay sir.
ठीक है सर।
agent
100.5s
Thank you sir, thank you sir, okay sir.
agent
102.5s
And what do you manufacture?
और आप क्या बनाते हो?