{ "ucid": "21112178904121141", "call_date": "2026-09-10", "start_time": "2026-09-10 17:23:31", "end_time": "2026-09-10 17:26:48", "duration_sec": 197, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA13845e5a08b757c0f1a993f26606cfc3.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 311, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178904121141__DIA13845e5a08b757c0f1a993f26606cfc3.mp3", "audio_bytes": 507168, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 169.056, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] UNKNOWN: [inaudible]\n[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] AGENT: Lalchand ji, good evening. (लालचंद जी, good evening.)\n[4s] CUSTOMER: Yes, yes. (हां जी, हां जी।)\n[4s] AGENT: Yes, this is Ronak Mehta speaking from JSW One. Is there any procurement for HR sheets coming up for you this month? (जी, रौनक मेहता बात कर रहा हूं JSW One से। अभी कुछ HR sheet में ये month में procurement आ रही है आपकी?)\n[9s] CUSTOMER: Oh sir, I've received so many calls from you at JSW One. When I put in a requirement, I don't get a rate. (अरे सर आपका ना JSW One से ना कितनी बार फोन आ गया। जब requirement डालो तो rate नहीं आता।)\n[14s] AGENT: Okay.\n[14s] AGENT: Yes, I was just reviewing your account. I know sir, you have been linked with us since 2024, but no transaction has happened, sir. (हां, आपका account ही मैं review कर रहा था। I I know सर आप दो हज़ार चौबीस से हमारे साथ है linked, but कोई transaction नहीं हो पाया है सर।)\n[18s] CUSTOMER: Oh sir, your madam has called me ten times. I asked her for the rate ten times, she said the mode of quantity will be five tons. I said okay, I'll take five tons. (अरे सर आपकी madam का ना दस बार फोन आ गया। दस बारी उसको rate पूछा, उसने कहा mode of quantity पांच ton रहेगी। मैंने कहा चलो पांच ton लिया।)\n[24s] AGENT: Understood, understood.\n[25s] CUSTOMER: You should give the rate, but after that, there's no reply from you. (Rate तो दे देना, उसके बाद तो आपका reply नहीं आता है।)\n[27s] AGENT: What material do you need right now? I am your account manager. I have called you only after reviewing your account, sir. The problems that are occurring, they shouldn't happen, so that we can do transactions going forward. (अभी अभी क्या material चाहिए? मैं आपका account manager हूं। मैंने आपका account review करने के बाद ही आपको मैंने call किया है सर। जो problems आ रही है वो नहीं आए वैसे आगे हम transaction कर सके।)\n[32s] CUSTOMER: What is your rate for HR CR sheet, sir? (HR CR sheet क्या rate है आपका सर?)\n[34s] AGENT: HR CR.\n[34s] AGENT: What will be your location for this? (आपका location कहां पे रहेगा ये?)\n[36s] CUSTOMER: This is Punjab, Rajpura, Patiala. (ये पंजाब, राजपुरा, पटियाला।)\n[38s] AGENT: So in HR, what do you deal in, do you deal in coils or what do you deal in, sir? (तो अभी HR में आप किस में, coils में deal करते कि किस में deal करते सर आप?)\n[40s] CUSTOMER: No, we deal in sheets, sir. (नहीं, sheet में deal करते हैं सर हम।)\n[42s] AGENT: Sir, right now in sheets, the rate is 62400, sir, ex. (सर, अभी sheets में 62400 का भाव चल रहा है सर, ex.)\n[44s] CUSTOMER: 62400.\n[45s] AGENT: Plus, plus whatever the FOR will be, according to that (Plus, plus जो भी FOR रहेगा, उसके हिसाब से)\n[48s] CUSTOMER: How much will it be? (कितना आएगा?)\n[48s] AGENT: Right now, what mm do you need, I will have to check once. According to that, it fluctuates a little. (अभी ये आपको कितना mm चाहिए, मुझे एक बार check करना पड़ेगा। उस हिसाब से थोड़ा बहुत ऊपर नीचे होता है।)\n[52s] CUSTOMER: We use 1.5 mm, 2 mm, 3 mm. (हमारे पास लगता है 1.5 mm, 2 mm, 3 mm.)\n[54s] AGENT: Right now, what is your current requirement? (अभी currently में किस चीज की requirement है आपको?)\n[55s] CUSTOMER: I need 3 mm material, the 74-75 kg one, I need five tons of material. (हमको 3 mm का माल चाहिए, 74-75 किलो वाला, पांच ton माल चाहिए।)\n[59s] AGENT: In 3 mm, what will be the length, what will be the length, sir? (3 mm में, मुझे length कितनी, length कितनी होगी सर?)\n[62s] CUSTOMER: 8 feet by 4 feet. (8 foot by 4 foot.)\n[64s] AGENT: It will be 8 feet by 4 feet, and how many tons, you need five tons of material, right? In sheet, in HR sheet. (8 foot by 4 foot होगी, और कितना ton, पांच ton माल चाहिए ना आपको? Sheet में, HR sheet में।)\n[68s] AGENT: And what will be the grade? 250? E250? (और ये grade कौनसा रहेगा? 250? E250?)\n[70s] CUSTOMER: What do you mean by grade, I didn't understand. (Grade कैसे मतलब, समझा नहीं मैं।)\n[71s] AGENT: It's E250 grade, right sir? A 250, A350. (E250 grade रहती ना सर? A 250, A350.)\n[74s] CUSTOMER: We don't have any issue with grade, we need good quality material, and cheap. (अपने को grade-grood वाला कोई issue नहीं है, अपने को माल बढ़िया चाहिए, सस्ता चाहिए।)\n[77s] AGENT: Material, okay, I understood, sir. (माल, ठीक है, समझ गया सर।)\n[78s] CUSTOMER: Yes. (हां।)\n[79s] AGENT: Okay, sir, I will give you the rate for this. It's in Patiala, right, yours? Patiala. Okay. (ठीक है, मैं सर इसका मैं आपको भाव दे देता हूं। पटियाला में है ना आपका? पटियाला। ठीक है।)\n[82s] CUSTOMER: Send it to me on WhatsApp. (मेरे को WhatsApp कर दो।)\n[84s] AGENT: Okay, and what will be your delivery location? Will it be Lalchand and Sons or Shed number 48, 49? Where will the delivery be? (Okay, और आपका location delivery कौनसा रहेगा? लालचंद and Sons वाला रहेगा या Shed number 48, 49? Delivery कहां रहेगी?)\n[88s] CUSTOMER: Both are right next to each other, not very far. (दोनों एक साथ-साथ ही हैं, कोई ज्यादा दूर नहीं है।)\n[90s] AGENT: So which one should I use? Lalchand and Sons, Patiala Rajpura road? (तो किस पे करूं मैं? लालचंद and Sons, पटियाला राजपुरा रोड?)\n[93s] CUSTOMER: Yes, yes. (हां जी, हां।)\n[94s] AGENT: Okay, that will work, sir. If there's anything, I will call you back. I will ping you on WhatsApp. (ठीक है, चलेगा सर। कुछ रहेगा तो मैं आपको call back करता हूं। मैं आपको WhatsApp पे ping करके रखता हूं।)\n[97s] CUSTOMER: Okay. (ठीक है।)\n[98s] AGENT: Okay? I will give you the rate on that. (Okay? उसपे मैं आपको rate दे दूंगा।)\n[100s] CUSTOMER: Okay sir. (ठीक है सर।)\n[100s] AGENT: Thank you sir, thank you sir, okay sir.\n[102s] AGENT: And what do you manufacture? (और आप क्या बनाते हो?)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 48, "connected": 1, "audio_notes": "clear: There is some background noise on the customer's side, but it does not significantly affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "48 turns, clean transcript (2% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You successfully captured the urgent requirement, but you must follow the pitch structure; start with permission and a hook, then use discovery questions to understand the business before qualifying a specific need.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, frustrated with past service failures from JSW One, stated a current need for 5 tons of 3mm HR sheets. The agent skipped most of the pitch structure, focusing only on qualifying the immediate requirement. He successfully captured the specifications and committed to sending a quote on WhatsApp, but did not attempt to build rapport, discover broader needs, or pitch any value propositions.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, this is Ronak Mehta speaking from JSW One. Is there any procurement for HR sheets coming up for you this month?\", \"comment\": \"The agent did not ask for permission to speak, instead jumping directly into a question about procurement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead opening with a discovery question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"And what do you manufacture?\", \"comment\": \"The agent only asked one of the six required discovery questions, and did so at the very end of the call.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs, even after the customer explicitly stated a need for 'good quality material, and cheap'.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Right now, what is your current requirement? ... 3 mm में, मुझे length कितनी, length कितनी होगी सर? ... और ये grade कौनसा रहेगा? 250? E250?\", \"comment\": \"The agent successfully captured the current requirement details: thickness, width, quantity, and location, and attempted to clarify the grade.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"ठीक है, मैं सर इसका मैं आपको भाव दे देता हूं। ... मैं आपको WhatsApp पे ping करके रखता हूं। ... उसपे मैं आपको rate दे दूंगा।\", \"comment\": \"The agent committed to a clear next step of sending a quote via WhatsApp, which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You successfully captured the urgent requirement, but you must follow the pitch structure; start with permission and a hook, then use discovery questions to understand the business before qualifying a specific need.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"मेरे को WhatsApp कर दो।\", \"response\": \"ठीक है, चलेगा सर। कुछ रहेगा तो मैं आपको call back करता हूं। मैं आपको WhatsApp पे ping करके रखता हूं।\"}], \"call_summary\": \"The customer, frustrated with past service failures from JSW One, stated a current need for 5 tons of 3mm HR sheets. The agent skipped most of the pitch structure, focusing only on qualifying the immediate requirement. He successfully captured the specifications and committed to sending a quote on WhatsApp, but did not attempt to build rapport, discover broader needs, or pitch any value propositions.\"}", "error": null, "latency_ms": 36795, "input_tokens": 4395, "output_tokens": 903, "created_at": "2026-09-25 11:06:17", "sentiment": "neutral", "sentiment_score": -0.086, "sentiment_confidence": "high", "pos": 9, "neg": 12, "lex_hits": 16, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.638, "agent_talk_sec": 61.8, "customer_talk_sec": 35.1, "dead_air_sec": 100.1, "longest_monologue_sec": 6.0, "agent_wpm": 312.6, "interruptions": 0, "agent_turns": 26, "customer_turns": 21, "discovery_qs": 19, "words_agent": 322, "words_customer": 174, "monologue_heavy": 0, "turns": [ { "ucid": "21112178904121141", "idx": 0, "speaker": "unknown", "start_s": 0.0, "end_s": 1.0, "text_en": "[inaudible]", "text_native": "[inaudible]" }, { "ucid": "21112178904121141", "idx": 1, "speaker": "customer", "start_s": 1.0, "end_s": 1.5, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178904121141", "idx": 2, "speaker": "agent", "start_s": 1.8, "end_s": 2.5, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178904121141", "idx": 3, "speaker": "agent", "start_s": 2.5, "end_s": 3.5, "text_en": "Lalchand ji, good evening.", "text_native": "लालचंद जी, good evening." }, { "ucid": "21112178904121141", "idx": 4, "speaker": "customer", "start_s": 3.7, "end_s": 4.2, "text_en": "Yes, yes.", "text_native": "हां जी, हां जी।" }, { "ucid": "21112178904121141", "idx": 5, "speaker": "agent", "start_s": 4.2, "end_s": 8.5, "text_en": "Yes, this is Ronak Mehta speaking from JSW One. Is there any procurement for HR sheets coming up for you this month?", "text_native": "जी, रौनक मेहता बात कर रहा हूं JSW One से। अभी कुछ HR sheet में ये month में procurement आ रही है आपकी?" }, { "ucid": "21112178904121141", "idx": 6, "speaker": "customer", "start_s": 8.8, "end_s": 13.5, "text_en": "Oh sir, I've received so many calls from you at JSW One. When I put in a requirement, I don't get a rate.", "text_native": "अरे सर आपका ना JSW One से ना कितनी बार फोन आ गया। जब requirement डालो तो rate नहीं आता।" }, { "ucid": "21112178904121141", "idx": 7, "speaker": "agent", "start_s": 13.8, "end_s": 14.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178904121141", "idx": 8, "speaker": "agent", "start_s": 14.2, "end_s": 18.5, "text_en": "Yes, I was just reviewing your account. I know sir, you have been linked with us since 2024, but no transaction has happened, sir.", "text_native": "हां, आपका account ही मैं review कर रहा था। I I know सर आप दो हज़ार चौबीस से हमारे साथ है linked, but कोई transaction नहीं हो पाया है सर।" }, { "ucid": "21112178904121141", "idx": 9, "speaker": "customer", "start_s": 18.5, "end_s": 24.0, "text_en": "Oh sir, your madam has called me ten times. I asked her for the rate ten times, she said the mode of quantity will be five tons. I said okay, I'll take five tons.", "text_native": "अरे सर आपकी madam का ना दस बार फोन आ गया। दस बारी उसको rate पूछा, उसने कहा mode of quantity पांच ton रहेगी। मैंने कहा चलो पांच ton लिया।" }, { "ucid": "21112178904121141", "idx": 10, "speaker": "agent", "start_s": 24.0, "end_s": 24.8, "text_en": "Understood, understood.", "text_native": "Understood, understood." }, { "ucid": "21112178904121141", "idx": 11, "speaker": "customer", "start_s": 24.8, "end_s": 26.5, "text_en": "You should give the rate, but after that, there's no reply from you.", "text_native": "Rate तो दे देना, उसके बाद तो आपका reply नहीं आता है।" }, { "ucid": "21112178904121141", "idx": 12, "speaker": "agent", "start_s": 26.8, "end_s": 32.0, "text_en": "What material do you need right now? I am your account manager. I have called you only after reviewing your account, sir. The problems that are occurring, they shouldn't happen, so that we can do transactions going forward.", "text_native": "अभी अभी क्या material चाहिए? मैं आपका account manager हूं। मैंने आपका account review करने के बाद ही आपको मैंने call किया है सर। जो problems आ रही है वो नहीं आए वैसे आगे हम transaction कर सके।" }, { "ucid": "21112178904121141", "idx": 13, "speaker": "customer", "start_s": 32.0, "end_s": 33.5, "text_en": "What is your rate for HR CR sheet, sir?", "text_native": "HR CR sheet क्या rate है आपका सर?" }, { "ucid": "21112178904121141", "idx": 14, "speaker": "agent", "start_s": 33.5, "end_s": 34.0, "text_en": "HR CR.", "text_native": "HR CR." }, { "ucid": "21112178904121141", "idx": 15, "speaker": "agent", "start_s": 34.5, "end_s": 35.5, "text_en": "What will be your location for this?", "text_native": "आपका location कहां पे रहेगा ये?" }, { "ucid": "21112178904121141", "idx": 16, "speaker": "customer", "start_s": 35.8, "end_s": 37.5, "text_en": "This is Punjab, Rajpura, Patiala.", "text_native": "ये पंजाब, राजपुरा, पटियाला।" }, { "ucid": "21112178904121141", "idx": 17, "speaker": "agent", "start_s": 37.5, "end_s": 40.5, "text_en": "So in HR, what do you deal in, do you deal in coils or what do you deal in, sir?", "text_native": "तो अभी HR में आप किस में, coils में deal करते कि किस में deal करते सर आप?" }, { "ucid": "21112178904121141", "idx": 18, "speaker": "customer", "start_s": 40.5, "end_s": 41.8, "text_en": "No, we deal in sheets, sir.", "text_native": "नहीं, sheet में deal करते हैं सर हम।" }, { "ucid": "21112178904121141", "idx": 19, "speaker": "agent", "start_s": 42.0, "end_s": 44.0, "text_en": "Sir, right now in sheets, the rate is 62400, sir, ex.", "text_native": "सर, अभी sheets में 62400 का भाव चल रहा है सर, ex." }, { "ucid": "21112178904121141", "idx": 20, "speaker": "customer", "start_s": 44.2, "end_s": 45.0, "text_en": "62400.", "text_native": "62400." }, { "ucid": "21112178904121141", "idx": 21, "speaker": "agent", "start_s": 45.0, "end_s": 47.8, "text_en": "Plus, plus whatever the FOR will be, according to that", "text_native": "Plus, plus जो भी FOR रहेगा, उसके हिसाब से" }, { "ucid": "21112178904121141", "idx": 22, "speaker": "customer", "start_s": 47.8, "end_s": 48.2, "text_en": "How much will it be?", "text_native": "कितना आएगा?" }, { "ucid": "21112178904121141", "idx": 23, "speaker": "agent", "start_s": 48.2, "end_s": 51.8, "text_en": "Right now, what mm do you need, I will have to check once. According to that, it fluctuates a little.", "text_native": "अभी ये आपको कितना mm चाहिए, मुझे एक बार check करना पड़ेगा। उस हिसाब से थोड़ा बहुत ऊपर नीचे होता है।" }, { "ucid": "21112178904121141", "idx": 24, "speaker": "customer", "start_s": 51.8, "end_s": 53.5, "text_en": "We use 1.5 mm, 2 mm, 3 mm.", "text_native": "हमारे पास लगता है 1.5 mm, 2 mm, 3 mm." }, { "ucid": "21112178904121141", "idx": 25, "speaker": "agent", "start_s": 53.8, "end_s": 55.0, "text_en": "Right now, what is your current requirement?", "text_native": "अभी currently में किस चीज की requirement है आपको?" }, { "ucid": "21112178904121141", "idx": 26, "speaker": "customer", "start_s": 55.0, "end_s": 58.5, "text_en": "I need 3 mm material, the 74-75 kg one, I need five tons of material.", "text_native": "हमको 3 mm का माल चाहिए, 74-75 किलो वाला, पांच ton माल चाहिए।" }, { "ucid": "21112178904121141", "idx": 27, "speaker": "agent", "start_s": 59.0, "end_s": 62.5, "text_en": "In 3 mm, what will be the length, what will be the length, sir?", "text_native": "3 mm में, मुझे length कितनी, length कितनी होगी सर?" }, { "ucid": "21112178904121141", "idx": 28, "speaker": "customer", "start_s": 62.5, "end_s": 63.8, "text_en": "8 feet by 4 feet.", "text_native": "8 foot by 4 foot." }, { "ucid": "21112178904121141", "idx": 29, "speaker": "agent", "start_s": 64.0, "end_s": 68.0, "text_en": "It will be 8 feet by 4 feet, and how many tons, you need five tons of material, right? In sheet, in HR sheet.", "text_native": "8 foot by 4 foot होगी, और कितना ton, पांच ton माल चाहिए ना आपको? Sheet में, HR sheet में।" }, { "ucid": "21112178904121141", "idx": 30, "speaker": "agent", "start_s": 68.0, "end_s": 70.0, "text_en": "And what will be the grade? 250? E250?", "text_native": "और ये grade कौनसा रहेगा? 250? E250?" }, { "ucid": "21112178904121141", "idx": 31, "speaker": "customer", "start_s": 70.0, "end_s": 71.0, "text_en": "What do you mean by grade, I didn't understand.", "text_native": "Grade कैसे मतलब, समझा नहीं मैं।" }, { "ucid": "21112178904121141", "idx": 32, "speaker": "agent", "start_s": 71.0, "end_s": 74.0, "text_en": "It's E250 grade, right sir? A 250, A350.", "text_native": "E250 grade रहती ना सर? A 250, A350." }, { "ucid": "21112178904121141", "idx": 33, "speaker": "customer", "start_s": 74.0, "end_s": 77.0, "text_en": "We don't have any issue with grade, we need good quality material, and cheap.", "text_native": "अपने को grade-grood वाला कोई issue नहीं है, अपने को माल बढ़िया चाहिए, सस्ता चाहिए।" }, { "ucid": "21112178904121141", "idx": 34, "speaker": "agent", "start_s": 77.0, "end_s": 78.5, "text_en": "Material, okay, I understood, sir.", "text_native": "माल, ठीक है, समझ गया सर।" }, { "ucid": "21112178904121141", "idx": 35, "speaker": "customer", "start_s": 78.5, "end_s": 78.8, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178904121141", "idx": 36, "speaker": "agent", "start_s": 79.0, "end_s": 82.0, "text_en": "Okay, sir, I will give you the rate for this. It's in Patiala, right, yours? Patiala. Okay.", "text_native": "ठीक है, मैं सर इसका मैं आपको भाव दे देता हूं। पटियाला में है ना आपका? पटियाला। ठीक है।" }, { "ucid": "21112178904121141", "idx": 37, "speaker": "customer", "start_s": 82.0, "end_s": 83.5, "text_en": "Send it to me on WhatsApp.", "text_native": "मेरे को WhatsApp कर दो।" }, { "ucid": "21112178904121141", "idx": 38, "speaker": "agent", "start_s": 83.5, "end_s": 87.5, "text_en": "Okay, and what will be your delivery location? Will it be Lalchand and Sons or Shed number 48, 49? Where will the delivery be?", "text_native": "Okay, और आपका location delivery कौनसा रहेगा? लालचंद and Sons वाला रहेगा या Shed number 48, 49? Delivery कहां रहेगी?" }, { "ucid": "21112178904121141", "idx": 39, "speaker": "customer", "start_s": 87.8, "end_s": 90.0, "text_en": "Both are right next to each other, not very far.", "text_native": "दोनों एक साथ-साथ ही हैं, कोई ज्यादा दूर नहीं है।" }, { "ucid": "21112178904121141", "idx": 40, "speaker": "agent", "start_s": 90.5, "end_s": 93.0, "text_en": "So which one should I use? Lalchand and Sons, Patiala Rajpura road?", "text_native": "तो किस पे करूं मैं? लालचंद and Sons, पटियाला राजपुरा रोड?" }, { "ucid": "21112178904121141", "idx": 41, "speaker": "customer", "start_s": 93.0, "end_s": 93.8, "text_en": "Yes, yes.", "text_native": "हां जी, हां।" }, { "ucid": "21112178904121141", "idx": 42, "speaker": "agent", "start_s": 94.0, "end_s": 97.0, "text_en": "Okay, that will work, sir. If there's anything, I will call you back. I will ping you on WhatsApp.", "text_native": "ठीक है, चलेगा सर। कुछ रहेगा तो मैं आपको call back करता हूं। मैं आपको WhatsApp पे ping करके रखता हूं।" }, { "ucid": "21112178904121141", "idx": 43, "speaker": "customer", "start_s": 97.0, "end_s": 97.5, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178904121141", "idx": 44, "speaker": "agent", "start_s": 97.5, "end_s": 99.5, "text_en": "Okay? I will give you the rate on that.", "text_native": "Okay? उसपे मैं आपको rate दे दूंगा।" }, { "ucid": "21112178904121141", "idx": 45, "speaker": "customer", "start_s": 99.8, "end_s": 100.5, "text_en": "Okay sir.", "text_native": "ठीक है सर।" }, { "ucid": "21112178904121141", "idx": 46, "speaker": "agent", "start_s": 100.5, "end_s": 102.0, "text_en": "Thank you sir, thank you sir, okay sir.", "text_native": "Thank you sir, thank you sir, okay sir." }, { "ucid": "21112178904121141", "idx": 47, "speaker": "agent", "start_s": 102.5, "end_s": 103.5, "text_en": "And what do you manufacture?", "text_native": "और आप क्या बनाते हो?" } ], "steps": [ { "ucid": "21112178904121141", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yes, this is Ronak Mehta speaking from JSW One. Is there any procurement for HR sheets coming up for you this month?", "comment": "The agent did not ask for permission to speak, instead jumping directly into a question about procurement." }, { "ucid": "21112178904121141", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not lead with a supply or price hook, instead opening with a discovery question." }, { "ucid": "21112178904121141", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "And what do you manufacture?", "comment": "The agent only asked one of the six required discovery questions, and did so at the very end of the call." }, { "ucid": "21112178904121141", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not pitch any USPs, even after the customer explicitly stated a need for 'good quality material, and cheap'." }, { "ucid": "21112178904121141", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Right now, what is your current requirement? ... 3 mm में, मुझे length कितनी, length कितनी होगी सर? ... और ये grade कौनसा रहेगा? 250? E250?", "comment": "The agent successfully captured the current requirement details: thickness, width, quantity, and location, and attempted to clarify the grade." }, { "ucid": "21112178904121141", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "ठीक है, मैं सर इसका मैं आपको भाव दे देता हूं। ... मैं आपको WhatsApp पे ping करके रखता हूं। ... उसपे मैं आपको rate दे दूंगा।", "comment": "The agent committed to a clear next step of sending a quote via WhatsApp, which the customer accepted." } ], "objections": [ { "ucid": "21112178904121141", "obj_type": "send_price_will_think", "state": "mishandled", "evidence": "मेरे को WhatsApp कर दो।", "response": "ठीक है, चलेगा सर। कुछ रहेगा तो मैं आपको call back करता हूं। मैं आपको WhatsApp पे ping करके रखता हूं।" } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }