{
  "ucid": "21112178904072971",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 17:15:29",
  "end_time": "2026-09-10 17:17:05",
  "duration_sec": 96,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5790a2940d284155b4093c11abe9657e.mp3",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 84.96,
  "source_file": "Monthly_Calls_Transcript.xlsx",
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  "english_text": "[5s] CUSTOMER: Hello?\n[5s] AGENT: Hello?\n[6s] CUSTOMER: Yeah?\n[7s] AGENT: Uh yes sir, good evening. I'm calling from JSW One.\n[10s] CUSTOMER: Yeah, good evening, good evening, sir.\n[11s] AGENT: Yeah, uh sir, I see you've registered your uh National Bearing.\n[14s] CUSTOMER: Yeah, yeah, yeah. Yeah, yeah, yeah.\n[16s] AGENT: Okay. So, you're having requirement currently of TMT bars.\n[19s] CUSTOMER: Right, right, right.\n[20s] AGENT: Okay. So, you've selected the brand as JSPL. Is it JSPL specific requirement or any prime will do?\n[25s] CUSTOMER: No, no, JSPL.\n[26s] AGENT: You have\n[27s] AGENT: Only JSPL is required, right?   (Only JSPL is required, na?)\n[29s] CUSTOMER: Yeah, yeah.\n[29s] AGENT: Okay. Quantity is about, I believe, 16 tons.\n[32s] CUSTOMER: Yes, yes.\n[34s] AGENT: Okay. So what you will be doing this for? Is it for construction or?\n[36s] CUSTOMER: Construction.\n[37s] AGENT: Okay. Your own construction or you have a project?\n[39s] CUSTOMER: Project, project.\n[40s] AGENT: Okay. So only prime makes are approved, right? I mean JSPL.   (Okay. So only prime makes are approved, na? I mean JSPL.)\n[42s] CUSTOMER: Yeah.\n[43s] AGENT: Is the JSW new steel approved or not, sir?\n[44s] CUSTOMER: Hello?\n[45s] AGENT: Hello?\n[46s] CUSTOMER: Yeah.\n[47s] AGENT: Uh sir, I was asking, is JSW new steel TMT...\n[49s] CUSTOMER: No, no, no. That won't do. That won't do.\n[50s] AGENT: Okay, JSPL only required, right?   (Okay, JSPL only required, right na?)\n[52s] CUSTOMER: Yeah, yeah.\n[52s] AGENT: Okay, got that, sir. Okay, I'll quote you. You require it in Mumbai itself?\n[55s] CUSTOMER: Thank you. Bye.\n[57s] AGENT: Alright.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 33,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the customer's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
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  "band": "green",
  "band_reason": "33 turns, clean transcript (0% inaudible)",
  "band_language": "English",
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  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When offering a quote, always state a specific timeline (e.g., 'I will send it in the next 30 minutes') to manage expectations and keep the conversation moving forward.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer submitted a requirement for 16 MT of JSPL TMT bars for a construction project in Mumbai. The agent revalidated most details and confirmed the customer was not open to JSW steel as an alternative. The agent offered to provide a quote for the requested JSPL material, but the customer ended the call abruptly.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, uh sir, I see you've registered your uh National Bearing.\", \"comment\": \"The agent correctly acknowledged the customer's platform submission at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"you're having requirement currently of TMT bars... you've selected the brand as JSPL... Quantity is about, I believe, 16 tons... You require it in Mumbai itself?\", \"comment\": \"Agent confirmed product/brand, quantity, and location, but missed revalidating thickness/width and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"So what you will be doing this for? Is it for construction or?... Is the JSW new steel approved or not, sir?\", \"comment\": \"Agent successfully asked about the end application and probed on approved brands, but did not ask about monthly tonnage, share of wallet, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, I'll quote you.\", \"comment\": \"Agent offered to quote but failed to provide a specific timeline for the price revert before the customer disconnected.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay. So, you've selected the brand as JSPL. Is it JSPL specific requirement or any prime will do?\", \"comment\": \"The agent focused entirely on the customer's stated need for TMT and did not pitch any other irrelevant products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When offering a quote, always state a specific timeline (e.g., 'I will send it in the next 30 minutes') to manage expectations and keep the conversation moving forward.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer submitted a requirement for 16 MT of JSPL TMT bars for a construction project in Mumbai. The agent revalidated most details and confirmed the customer was not open to JSW steel as an alternative. The agent offered to provide a quote for the requested JSPL material, but the customer ended the call abruptly.\"}",
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  "latency_ms": 30249,
  "input_tokens": 3230,
  "output_tokens": 759,
  "created_at": "2026-09-25 11:06:16",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 4,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
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  "agent_wpm": 259.6,
  "interruptions": 0,
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  "discovery_qs": 11,
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      "speaker": "customer",
      "start_s": 4.88,
      "end_s": 5.38,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
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      "ucid": "21112178904072971",
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      "start_s": 5.46,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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      "ucid": "21112178904072971",
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      "speaker": "customer",
      "start_s": 6.1,
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      "text_en": "Yeah?",
      "text_native": "Yeah?"
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    {
      "ucid": "21112178904072971",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.81,
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      "text_en": "Uh yes sir, good evening. I'm calling from JSW One.",
      "text_native": "Uh yes sir, good evening. I'm calling from JSW One."
    },
    {
      "ucid": "21112178904072971",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.6,
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      "text_en": "Yeah, good evening, good evening, sir.",
      "text_native": "Yeah, good evening, good evening, sir."
    },
    {
      "ucid": "21112178904072971",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.3,
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      "text_en": "Yeah, uh sir, I see you've registered your uh National Bearing.",
      "text_native": "Yeah, uh sir, I see you've registered your uh National Bearing."
    },
    {
      "ucid": "21112178904072971",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.1,
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      "text_en": "Yeah, yeah, yeah. Yeah, yeah, yeah.",
      "text_native": "Yeah, yeah, yeah. Yeah, yeah, yeah."
    },
    {
      "ucid": "21112178904072971",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.87,
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      "text_en": "Okay. So, you're having requirement currently of TMT bars.",
      "text_native": "Okay. So, you're having requirement currently of TMT bars."
    },
    {
      "ucid": "21112178904072971",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 19.5,
      "text_en": "Right, right, right.",
      "text_native": "Right, right, right."
    },
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      "ucid": "21112178904072971",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.0,
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      "text_en": "Okay. So, you've selected the brand as JSPL. Is it JSPL specific requirement or any prime will do?",
      "text_native": "Okay. So, you've selected the brand as JSPL. Is it JSPL specific requirement or any prime will do?"
    },
    {
      "ucid": "21112178904072971",
      "idx": 10,
      "speaker": "customer",
      "start_s": 24.8,
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      "text_en": "No, no, JSPL.",
      "text_native": "No, no, JSPL."
    },
    {
      "ucid": "21112178904072971",
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      "speaker": "agent",
      "start_s": 25.7,
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      "text_en": "You have",
      "text_native": "You have"
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      "ucid": "21112178904072971",
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      "speaker": "agent",
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      "text_en": "Only JSPL is required, right?",
      "text_native": "Only JSPL is required, na?"
    },
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      "ucid": "21112178904072971",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.6,
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      "text_en": "Yeah, yeah.",
      "text_native": "Yeah, yeah."
    },
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      "ucid": "21112178904072971",
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      "speaker": "agent",
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      "text_en": "Okay. Quantity is about, I believe, 16 tons.",
      "text_native": "Okay. Quantity is about, I believe, 16 tons."
    },
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      "idx": 15,
      "speaker": "customer",
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      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
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      "idx": 16,
      "speaker": "agent",
      "start_s": 33.5,
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      "text_en": "Okay. So what you will be doing this for? Is it for construction or?",
      "text_native": "Okay. So what you will be doing this for? Is it for construction or?"
    },
    {
      "ucid": "21112178904072971",
      "idx": 17,
      "speaker": "customer",
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      "text_en": "Construction.",
      "text_native": "Construction."
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      "idx": 18,
      "speaker": "agent",
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      "text_en": "Okay. Your own construction or you have a project?",
      "text_native": "Okay. Your own construction or you have a project?"
    },
    {
      "ucid": "21112178904072971",
      "idx": 19,
      "speaker": "customer",
      "start_s": 38.7,
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      "text_en": "Project, project.",
      "text_native": "Project, project."
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      "speaker": "agent",
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      "text_en": "Okay. So only prime makes are approved, right? I mean JSPL.",
      "text_native": "Okay. So only prime makes are approved, na? I mean JSPL."
    },
    {
      "ucid": "21112178904072971",
      "idx": 21,
      "speaker": "customer",
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      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
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      "idx": 22,
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      "text_en": "Is the JSW new steel approved or not, sir?",
      "text_native": "Is the JSW new steel approved or not, sir?"
    },
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      "ucid": "21112178904072971",
      "idx": 23,
      "speaker": "customer",
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      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178904072971",
      "idx": 24,
      "speaker": "agent",
      "start_s": 45.3,
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      "text_en": "Hello?",
      "text_native": "Hello?"
    },
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      "ucid": "21112178904072971",
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      "text_en": "Yeah.",
      "text_native": "Yeah."
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      "idx": 26,
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      "text_en": "Uh sir, I was asking, is JSW new steel TMT...",
      "text_native": "Uh sir, I was asking, is JSW new steel TMT..."
    },
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      "ucid": "21112178904072971",
      "idx": 27,
      "speaker": "customer",
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      "text_en": "No, no, no. That won't do. That won't do.",
      "text_native": "No, no, no. That won't do. That won't do."
    },
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      "idx": 28,
      "speaker": "agent",
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      "text_en": "Okay, JSPL only required, right?",
      "text_native": "Okay, JSPL only required, right na?"
    },
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      "text_en": "Yeah, yeah.",
      "text_native": "Yeah, yeah."
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      "text_en": "Okay, got that, sir. Okay, I'll quote you. You require it in Mumbai itself?",
      "text_native": "Okay, got that, sir. Okay, I'll quote you. You require it in Mumbai itself?"
    },
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      "ucid": "21112178904072971",
      "idx": 31,
      "speaker": "customer",
      "start_s": 55.1,
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      "text_en": "Thank you. Bye.",
      "text_native": "Thank you. Bye."
    },
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      "ucid": "21112178904072971",
      "idx": 32,
      "speaker": "agent",
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      "text_en": "Alright.",
      "text_native": "Alright."
    }
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      "result": "pass",
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      "evidence": "Yeah, uh sir, I see you've registered your uh National Bearing.",
      "comment": "The agent correctly acknowledged the customer's platform submission at the start of the call."
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    {
      "ucid": "21112178904072971",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
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      "evidence": "you're having requirement currently of TMT bars... you've selected the brand as JSPL... Quantity is about, I believe, 16 tons... You require it in Mumbai itself?",
      "comment": "Agent confirmed product/brand, quantity, and location, but missed revalidating thickness/width and timeline."
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    {
      "ucid": "21112178904072971",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
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      "result": "partial",
      "earned": 1.0,
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      "evidence": "So what you will be doing this for? Is it for construction or?... Is the JSW new steel approved or not, sir?",
      "comment": "Agent successfully asked about the end application and probed on approved brands, but did not ask about monthly tonnage, share of wallet, or payment terms."
    },
    {
      "ucid": "21112178904072971",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I'll quote you.",
      "comment": "Agent offered to quote but failed to provide a specific timeline for the price revert before the customer disconnected."
    },
    {
      "ucid": "21112178904072971",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
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      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay. So, you've selected the brand as JSPL. Is it JSPL specific requirement or any prime will do?",
      "comment": "The agent focused entirely on the customer's stated need for TMT and did not pitch any other irrelevant products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}