{
  "ucid": "21112178904057151",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 17:12:51",
  "end_time": "2026-09-10 17:13:55",
  "duration_sec": 64,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Onboarded",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0dd9d1f666f8f1c67acebd4a79e9035a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 315,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178904057151__DIA0dd9d1f666f8f1c67acebd4a79e9035a.mp3",
  "audio_bytes": 134136,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 44.712,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello, yes sir. Good evening. This is Karthik speaking from JSW One.   (Hello, yes sir. Good evening. Karthik baat kar raha hu JSW One se.)\n[7s] CUSTOMER: Yes sir, tell me.   (हां सर बोलिए।)\n[8s] AGENT: Sir, will there be any requirement for HR etc. in BK Industries right now?   (सर ये अभी BK Industries में कुछ requirement रहेगा अपना HR वगेरा का?)\n[12s] CUSTOMER: Not right now.   (अभी फिलहाल तो नहीं है।)\n[14s] CUSTOMER: Uh, you can send it to me, if you have your mail ID, I will forward it to them.   (अह आप मुझे ये डाल के रखिए ना, आपका mail ID अगर है तो मैं डालता हूं इन पर।)\n[17s] AGENT: Okay, alright, I'll text you, I'll mention my mail ID.   (अच्छा, okay, चलो मैं आपको ना text कर देता हूं, अपना mail ID mention कर देता हूं।)\n[20s] CUSTOMER: Okay.\n[20s] AGENT: Okay, if you have something to share, then share it.   (Okay, share तो share करना।)\n[22s] CUSTOMER: Okay.\n[22s] AGENT: What is your MOQ?   (आपका ये MOQ क्या है?)\n[24s] CUSTOMER: Uh sir, five ton.   (अह सर five ton.)\n[25s] AGENT: How much?   (कितना?)\n[26s] CUSTOMER: Five tons.\n[26s] AGENT: Five tons, right? Okay.   (Five tons ना? Okay.)\n[28s] CUSTOMER: Yes, yes.   (हां हां।)\n[28s] AGENT: That will work, send it.   (चलेगा, डाल दीजिए।)\n[29s] CUSTOMER: Yes, if something comes up, I will share.   (हां जी, कुछ आता है तो मैं share करता हूं।)\n[30s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer has no immediate need, use the opportunity to ask discovery questions about their business (what they make, typical monthly usage) to prepare for future follow-ups.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted BK Industries to inquire about HR steel requirements. The customer stated they have no immediate need but asked the agent to share his contact details for potential future requirements, mentioning their minimum order quantity is five tons. The agent agreed to text his email ID and the call concluded.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, yes sir. Good evening. This is Karthik speaking from JSW One.\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, will there be any requirement for HR etc. in BK Industries right now?\", \"comment\": \"Agent did not provide a hook and immediately asked for a requirement, which is a product dump.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the required discovery questions about the customer's business or procurement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, will there be any requirement for HR etc. in BK Industries right now?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, alright, I'll text you, I'll mention my mail ID.\", \"comment\": \"The next step is passive (sending contact info) and lacks a specific commitment like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, use the opportunity to ask discovery questions about their business (what they make, typical monthly usage) to prepare for future follow-ups.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Uh, you can send it to me, if you have your mail ID, I will forward it to them.\", \"response\": \"Okay, alright, I'll text you, I'll mention my mail ID.\"}], \"call_summary\": \"The agent contacted BK Industries to inquire about HR steel requirements. The customer stated they have no immediate need but asked the agent to share his contact details for potential future requirements, mentioning their minimum order quantity is five tons. The agent agreed to text his email ID and the call concluded.\"}",
  "error": null,
  "latency_ms": 35467,
  "input_tokens": 3045,
  "output_tokens": 816,
  "created_at": "2026-09-25 11:06:28",
  "sentiment": "positive",
  "sentiment_score": 0.608,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 1,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.618,
  "agent_talk_sec": 15.4,
  "customer_talk_sec": 9.5,
  "dead_air_sec": 39.1,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 245.5,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 11,
  "discovery_qs": 4,
  "words_agent": 63,
  "words_customer": 46,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178904057151",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.63,
      "end_s": 1.03,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178904057151",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 1.69,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178904057151",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.08,
      "end_s": 2.48,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178904057151",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 6.24,
      "text_en": "Hello, yes sir. Good evening. This is Karthik speaking from JSW One.",
      "text_native": "Hello, yes sir. Good evening. Karthik baat kar raha hu JSW One se."
    },
    {
      "ucid": "21112178904057151",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.66,
      "end_s": 7.29,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां सर बोलिए।"
    },
    {
      "ucid": "21112178904057151",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.58,
      "end_s": 11.28,
      "text_en": "Sir, will there be any requirement for HR etc. in BK Industries right now?",
      "text_native": "सर ये अभी BK Industries में कुछ requirement रहेगा अपना HR वगेरा का?"
    },
    {
      "ucid": "21112178904057151",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.83,
      "end_s": 13.07,
      "text_en": "Not right now.",
      "text_native": "अभी फिलहाल तो नहीं है।"
    },
    {
      "ucid": "21112178904057151",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.56,
      "end_s": 16.88,
      "text_en": "Uh, you can send it to me, if you have your mail ID, I will forward it to them.",
      "text_native": "अह आप मुझे ये डाल के रखिए ना, आपका mail ID अगर है तो मैं डालता हूं इन पर।"
    },
    {
      "ucid": "21112178904057151",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 20.26,
      "text_en": "Okay, alright, I'll text you, I'll mention my mail ID.",
      "text_native": "अच्छा, okay, चलो मैं आपको ना text कर देता हूं, अपना mail ID mention कर देता हूं।"
    },
    {
      "ucid": "21112178904057151",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.26,
      "end_s": 20.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178904057151",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.8,
      "text_en": "Okay, if you have something to share, then share it.",
      "text_native": "Okay, share तो share करना।"
    },
    {
      "ucid": "21112178904057151",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 22.08,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178904057151",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.18,
      "end_s": 23.24,
      "text_en": "What is your MOQ?",
      "text_native": "आपका ये MOQ क्या है?"
    },
    {
      "ucid": "21112178904057151",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.54,
      "end_s": 24.38,
      "text_en": "Uh sir, five ton.",
      "text_native": "अह सर five ton."
    },
    {
      "ucid": "21112178904057151",
      "idx": 14,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 25.38,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178904057151",
      "idx": 15,
      "speaker": "customer",
      "start_s": 25.74,
      "end_s": 26.28,
      "text_en": "Five tons.",
      "text_native": "Five tons."
    },
    {
      "ucid": "21112178904057151",
      "idx": 16,
      "speaker": "agent",
      "start_s": 26.5,
      "end_s": 27.46,
      "text_en": "Five tons, right? Okay.",
      "text_native": "Five tons ना? Okay."
    },
    {
      "ucid": "21112178904057151",
      "idx": 17,
      "speaker": "customer",
      "start_s": 27.52,
      "end_s": 27.88,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178904057151",
      "idx": 18,
      "speaker": "agent",
      "start_s": 28.24,
      "end_s": 28.88,
      "text_en": "That will work, send it.",
      "text_native": "चलेगा, डाल दीजिए।"
    },
    {
      "ucid": "21112178904057151",
      "idx": 19,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 30.26,
      "text_en": "Yes, if something comes up, I will share.",
      "text_native": "हां जी, कुछ आता है तो मैं share करता हूं।"
    },
    {
      "ucid": "21112178904057151",
      "idx": 20,
      "speaker": "agent",
      "start_s": 30.26,
      "end_s": 30.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178904057151",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, yes sir. Good evening. This is Karthik speaking from JSW One.",
      "comment": "Agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178904057151",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, will there be any requirement for HR etc. in BK Industries right now?",
      "comment": "Agent did not provide a hook and immediately asked for a requirement, which is a product dump."
    },
    {
      "ucid": "21112178904057151",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the required discovery questions about the customer's business or procurement."
    },
    {
      "ucid": "21112178904057151",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "21112178904057151",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, will there be any requirement for HR etc. in BK Industries right now?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178904057151",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, alright, I'll text you, I'll mention my mail ID.",
      "comment": "The next step is passive (sending contact info) and lacks a specific commitment like a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178904057151",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Uh, you can send it to me, if you have your mail ID, I will forward it to them.",
      "response": "Okay, alright, I'll text you, I'll mention my mail ID."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}