{
  "ucid": "21112178903979312",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 16:59:53",
  "end_time": "2026-09-10 17:00:36",
  "duration_sec": 43,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8feea2db87f395d3e3afbc310c726562.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 322,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903979312__DIA8feea2db87f395d3e3afbc310c726562.mp3",
  "audio_bytes": 73440,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 24.48,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: [inaudible] had it done overall. Hello.   ([inaudible] ओवरऑल करवा ली थी। हेलो।)\n[2s] AGENT: Hello. Yes sir, good evening, this is Kartik speaking from JSW One.   (हेलो। हां जी सर गुड इवनिंग, कार्तिक के बात कर रहा था JSW One से।)\n[6s] CUSTOMER: Speak.   (बोलिए।)\n[7s] AGENT: Uh sir, your best steel. Do you have any requirement currently?   (अह सर, your best steel. Do you have any requirement currently?)\n[10s] CUSTOMER: [inaudible] of HR sheet coil [inaudible] Can I talk to you in a little while?   ([inaudible] of HR sheet coil [inaudible] मैं आपको थोड़ी देर में बात करूं?)\n[15s] AGENT: Yes sir, okay okay.   (हां सर, ओके ओके।)\n[17s] CUSTOMER: Ask.   (पूछो।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "noisy: There is significant background conversation on the customer's side throughout the call, making some parts of their speech difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "29% of turns inaudible - partial transcript, judge only what is legible",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always secure a moment of the customer's time and provide a value hook before asking for a requirement, as skipping these steps led to an immediate brush-off.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One, then immediately asked if the customer had a requirement. The customer, who mentioned needing HR sheet coil, said they were busy and asked for a callback. The agent agreed without setting a specific time, and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak before pitching.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement currently?\", \"comment\": \"Agent successfully asked if a current requirement exists, even though the customer deferred the conversation.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent agreed to a callback but did not establish a specific time, leaving the next step vague.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always secure a moment of the customer's time and provide a value hook before asking for a requirement, as skipping these steps led to an immediate brush-off.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One, then immediately asked if the customer had a requirement. The customer, who mentioned needing HR sheet coil, said they were busy and asked for a callback. The agent agreed without setting a specific time, and the call ended.\"}",
  "error": null,
  "latency_ms": 28592,
  "input_tokens": 2764,
  "output_tokens": 655,
  "created_at": "2026-09-25 11:06:35",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.484,
  "agent_talk_sec": 7.7,
  "customer_talk_sec": 8.2,
  "dead_air_sec": 27.1,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 210.4,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 27,
  "words_customer": 23,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903979312",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 2.4,
      "text_en": "[inaudible] had it done overall. Hello.",
      "text_native": "[inaudible] ओवरऑल करवा ली थी। हेलो।"
    },
    {
      "ucid": "21112178903979312",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 5.8,
      "text_en": "Hello. Yes sir, good evening, this is Kartik speaking from JSW One.",
      "text_native": "हेलो। हां जी सर गुड इवनिंग, कार्तिक के बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178903979312",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.3,
      "end_s": 6.7,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178903979312",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 10.0,
      "text_en": "Uh sir, your best steel. Do you have any requirement currently?",
      "text_native": "अह सर, your best steel. Do you have any requirement currently?"
    },
    {
      "ucid": "21112178903979312",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 14.8,
      "text_en": "[inaudible] of HR sheet coil [inaudible] Can I talk to you in a little while?",
      "text_native": "[inaudible] of HR sheet coil [inaudible] मैं आपको थोड़ी देर में बात करूं?"
    },
    {
      "ucid": "21112178903979312",
      "idx": 5,
      "speaker": "agent",
      "start_s": 14.9,
      "end_s": 16.2,
      "text_en": "Yes sir, okay okay.",
      "text_native": "हां सर, ओके ओके।"
    },
    {
      "ucid": "21112178903979312",
      "idx": 6,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 17.8,
      "text_en": "Ask.",
      "text_native": "पूछो।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903979312",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak before pitching."
    },
    {
      "ucid": "21112178903979312",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178903979312",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked."
    },
    {
      "ucid": "21112178903979312",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178903979312",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement currently?",
      "comment": "Agent successfully asked if a current requirement exists, even though the customer deferred the conversation."
    },
    {
      "ucid": "21112178903979312",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent agreed to a callback but did not establish a specific time, leaving the next step vague."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}