{
  "ucid": "21112178903971991",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 16:58:39",
  "end_time": "2026-09-10 16:59:34",
  "duration_sec": 55,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA72e6fdbfb76603ae43ef603fbdcb4325.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 323,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903971991__DIA72e6fdbfb76603ae43ef603fbdcb4325.mp3",
  "audio_bytes": 93528,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.176,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Who is it?   (ಯಾರು?)\n[3s] AGENT: Hello.\n[4s] CUSTOMER: Tell me sir, tell me, tell me.   (ಹೇಳಿ ಸರ್, ಹೇಳಿ ಹೇಳಿ.)\n[6s] AGENT: Yeah, good evening sir. Karthik this side from JSW One.\n[9s] CUSTOMER: Ah yes sir, I spoke to you sir I think already.\n[12s] AGENT: Okay.\n[12s] CUSTOMER: Ah ha ha sir. Immediately no, immediately no requirement sir.\n[17s] AGENT: Okay okay. Sir if anything comes up just share it through our application, okay right?   (Okay okay. Sir if anything comes up just share it through our application, okay na?)\n[21s] CUSTOMER: Ah ha. Yes yes sir. All right.",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\", \"Hindi\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is some faint background chatter during the customer's turns, but it does not interfere with transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer immediately says 'no requirement', try to ask one brief discovery question about their business or typical usage to create an opportunity for a future call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One. The customer stated they had spoken before and had no immediate requirement. The agent accepted this and ended the call by suggesting the customer use the company application for any future needs.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah, good evening sir. Karthik this side from JSW One.\", \"comment\": \"The agent greeted and identified himself and the company, but did not ask for permission to speak before the customer took control of the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; the customer immediately stated they had no requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer shut down the conversation early.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no relevant USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Immediately no, immediately no requirement sir.\", \"comment\": \"The agent did not attempt to qualify for a future requirement after the customer stated they had no immediate need.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir if anything comes up just share it through our application, okay right?\", \"comment\": \"The call was ended with a generic instruction, not a specific, committed next step like a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately says 'no requirement', try to ask one brief discovery question about their business or typical usage to create an opportunity for a future call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One. The customer stated they had spoken before and had no immediate requirement. The agent accepted this and ended the call by suggesting the customer use the company application for any future needs.\"}",
  "error": null,
  "latency_ms": 26781,
  "input_tokens": 2754,
  "output_tokens": 700,
  "created_at": "2026-09-25 11:06:40",
  "sentiment": "negative",
  "sentiment_score": -0.23,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 13,
  "lex_hits": 6,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.39,
  "agent_talk_sec": 8.0,
  "customer_talk_sec": 12.5,
  "dead_air_sec": 34.5,
  "longest_monologue_sec": 3.6,
  "agent_wpm": 210.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 28,
  "words_customer": 39,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903971991",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.89,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178903971991",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 1.81,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178903971991",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 2.5,
      "text_en": "Who is it?",
      "text_native": "ಯಾರು?"
    },
    {
      "ucid": "21112178903971991",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.85,
      "end_s": 3.23,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178903971991",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.83,
      "end_s": 5.23,
      "text_en": "Tell me sir, tell me, tell me.",
      "text_native": "ಹೇಳಿ ಸರ್, ಹೇಳಿ ಹೇಳಿ."
    },
    {
      "ucid": "21112178903971991",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.84,
      "end_s": 8.84,
      "text_en": "Yeah, good evening sir. Karthik this side from JSW One.",
      "text_native": "Yeah, good evening sir. Karthik this side from JSW One."
    },
    {
      "ucid": "21112178903971991",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 12.0,
      "text_en": "Ah yes sir, I spoke to you sir I think already.",
      "text_native": "Ah yes sir, I spoke to you sir I think already."
    },
    {
      "ucid": "21112178903971991",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 12.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178903971991",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 16.8,
      "text_en": "Ah ha ha sir. Immediately no, immediately no requirement sir.",
      "text_native": "Ah ha ha sir. Immediately no, immediately no requirement sir."
    },
    {
      "ucid": "21112178903971991",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.2,
      "end_s": 20.8,
      "text_en": "Okay okay. Sir if anything comes up just share it through our application, okay right?",
      "text_native": "Okay okay. Sir if anything comes up just share it through our application, okay na?"
    },
    {
      "ucid": "21112178903971991",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.8,
      "end_s": 23.8,
      "text_en": "Ah ha. Yes yes sir. All right.",
      "text_native": "Ah ha. Yes yes sir. All right."
    }
  ],
  "steps": [
    {
      "ucid": "21112178903971991",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yeah, good evening sir. Karthik this side from JSW One.",
      "comment": "The agent greeted and identified himself and the company, but did not ask for permission to speak before the customer took control of the call."
    },
    {
      "ucid": "21112178903971991",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; the customer immediately stated they had no requirement."
    },
    {
      "ucid": "21112178903971991",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer shut down the conversation early."
    },
    {
      "ucid": "21112178903971991",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, so no relevant USPs could be pitched."
    },
    {
      "ucid": "21112178903971991",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Immediately no, immediately no requirement sir.",
      "comment": "The agent did not attempt to qualify for a future requirement after the customer stated they had no immediate need."
    },
    {
      "ucid": "21112178903971991",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir if anything comes up just share it through our application, okay right?",
      "comment": "The call was ended with a generic instruction, not a specific, committed next step like a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}