{
  "ucid": "21112178903800481",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 16:30:04",
  "end_time": "2026-09-10 16:30:54",
  "duration_sec": 50,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7f79b22523596ff6c4a81af0e3197d26.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 330,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178903800481__DIA7f79b22523596ff6c4a81af0e3197d26.mp3",
  "audio_bytes": 79488,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 26.496,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Yes sir? Yes.   (हां सर? हां।)\n[3s] AGENT: This is Abdul speaking, sir, from JSW One.   (अब्दुल बात कर रहा हूं सर, JSW One से।)\n[5s] CUSTOMER: Yes?   (हां?)\n[6s] AGENT: Did you have any requirement, sir, for steel, in HRCR?   (कुछ रिक्वायरमेंट था क्या सर स्टील में, HRCR में?)\n[8s] CUSTOMER: What?   (क्या?)\n[9s] AGENT: Did you have any requirement, sir, for raw material in HRCR?   (कुछ रिक्वायरमेंट था क्या सर रॉ मटेरियल का HRCR में?)\n[11s] CUSTOMER: Raw material? No no, right now there is no requirement.   (रॉ मटेरियल? नहीं नहीं, अभी तो नहीं है रिक्वायरमेंट।)\n[13s] AGENT: Okay sir.   (ठीक है सर।)\n[14s] CUSTOMER: I had called in the morning, it's done.   (कॉल किया था मैंने सुबह, हो गया।)\n[15s] AGENT: Okay, yes yes, alright.   (ओके, हां हां, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Before calling, check the customer's history; this lead had already called and fulfilled their need, so your opening question made us sound unaware.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to ask about a steel requirement. The customer stated they had already called in the morning and their requirement was fulfilled. The call ended immediately as the customer had no current need.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened with a generic question instead of acknowledging the customer's platform submission or prior contact.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before the agent could revalidate any of the customer's requirement details.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before price, stock, or a timeline could be discussed.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Did you have any requirement, sir, for steel, in HRCR?\", \"comment\": \"The agent did not re-pitch the portfolio, though the call was too short for this to be a major factor.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Before calling, check the customer's history; this lead had already called and fulfilled their need, so your opening question made us sound unaware.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to ask about a steel requirement. The customer stated they had already called in the morning and their requirement was fulfilled. The call ended immediately as the customer had no current need.\"}",
  "error": null,
  "latency_ms": 21487,
  "input_tokens": 2887,
  "output_tokens": 603,
  "created_at": "2026-09-25 11:06:51",
  "sentiment": "negative",
  "sentiment_score": -0.467,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 7,
  "lex_hits": 3,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.569,
  "agent_talk_sec": 7.4,
  "customer_talk_sec": 5.6,
  "dead_air_sec": 37.0,
  "longest_monologue_sec": 2.0,
  "agent_wpm": 291.9,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 36,
  "words_customer": 24,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903800481",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.35,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178903800481",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.65,
      "end_s": 1.95,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178903800481",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.18,
      "end_s": 2.96,
      "text_en": "Yes sir? Yes.",
      "text_native": "हां सर? हां।"
    },
    {
      "ucid": "21112178903800481",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 4.84,
      "text_en": "This is Abdul speaking, sir, from JSW One.",
      "text_native": "अब्दुल बात कर रहा हूं सर, JSW One से।"
    },
    {
      "ucid": "21112178903800481",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.36,
      "end_s": 5.66,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178903800481",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.96,
      "end_s": 7.96,
      "text_en": "Did you have any requirement, sir, for steel, in HRCR?",
      "text_native": "कुछ रिक्वायरमेंट था क्या सर स्टील में, HRCR में?"
    },
    {
      "ucid": "21112178903800481",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.25,
      "end_s": 8.55,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178903800481",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.63,
      "end_s": 10.5,
      "text_en": "Did you have any requirement, sir, for raw material in HRCR?",
      "text_native": "कुछ रिक्वायरमेंट था क्या सर रॉ मटेरियल का HRCR में?"
    },
    {
      "ucid": "21112178903800481",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 13.1,
      "text_en": "Raw material? No no, right now there is no requirement.",
      "text_native": "रॉ मटेरियल? नहीं नहीं, अभी तो नहीं है रिक्वायरमेंट।"
    },
    {
      "ucid": "21112178903800481",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.24,
      "end_s": 13.64,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178903800481",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.74,
      "end_s": 15.3,
      "text_en": "I had called in the morning, it's done.",
      "text_native": "कॉल किया था मैंने सुबह, हो गया।"
    },
    {
      "ucid": "21112178903800481",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 16.3,
      "text_en": "Okay, yes yes, alright.",
      "text_native": "ओके, हां हां, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903800481",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent opened with a generic question instead of acknowledging the customer's platform submission or prior contact."
    },
    {
      "ucid": "21112178903800481",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the agent could revalidate any of the customer's requirement details."
    },
    {
      "ucid": "21112178903800481",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178903800481",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before price, stock, or a timeline could be discussed."
    },
    {
      "ucid": "21112178903800481",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: Did you have any requirement, sir, for steel, in HRCR?",
      "comment": "The agent did not re-pitch the portfolio, though the call was too short for this to be a major factor."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}