Call 21112178903792651 2026-09-10 · sudeeps · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: The call contains significant code-mixing, with English technical and business terms used within Hindi sentences.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +6/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask for permission to speak or if it was a good time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the six required discovery questions about the customer's business or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
I wanted to know, do you have any requirement in steel right now, sir, in HR, HRPO?
Closure with next step
Okay, I will WhatsApp you, Kunal ji.
Summary
The agent called an engineering company in Pune as a follow-up. The agent asked directly if there was a current need for HR/HRPO steel. The customer confirmed they had no requirement at the moment but would inform the agent later. The call concluded with the agent agreeing to send a WhatsApp message.
Coaching
You skipped straight to asking for a requirement without building any value; start with the supply hook to create interest before you attempt discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced himself and the company but did not ask for permission to speak or if it was a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the six required discovery questions about the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no relevant USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to know, do you have any requirement in steel right now, sir, in HR, HRPO? The agent successfully asked if the customer had a current requirement, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I will WhatsApp you, Kunal ji. The agent established and got agreement for a clear next step, which was to send a WhatsApp message. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.828 heavy | 30.3s | 6.3s | 30.4s | 8.8s | 259.4 | 0 | 10 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.6s
Hello.
agent
2.3s
Uh Mr. Kunal from Pushpadant Engineers?
customer
5.1s
Yes?
हाँ?
agent
5.7s
Kunal ji, very good afternoon. This is Sudeep speaking from JSW One MSME, from Jindal Steel.
कुणाल जी, वेरी गुड आफ्टरनून। सुदीप बोल रहा हूं JSW One MSME से, जिंदल स्टील से।
customer
10.3s
Yes sir.
हाँ सर।
agent
11.0s
Your company was registered on our portal, sir, for this uh Pune location. This was a follow-up call regarding that steel procurement, sir.
ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे फॉर दिस uh पुणे लोकेशन। उसी स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।
agent
17.0s
I wanted to know, do you have any requirement in steel right now, sir, in HR, HRPO?
जानना चाहता हूं, अभी स्टील में कुछ रिक्वायरमेंट है सर आपको HR, HRPO में?
customer
20.1s
No no sir, there is nothing for now.
नहीं नहीं सर, अभी फिलहाल कुछ नहीं है।
agent
22.0s
Not right now. So when can it be expected, any idea? Because initially a quotation was sent to you from our end, but unfortunately an order did not come at that time, sir.
अभी नहीं है। तो कब तक आ सकती है अंदाज़ा? क्योंकि इनिशियली आपको एक कोटेशन गया हुआ है हमारे एंड से, बट अनफॉर्चूनेटली आर्डर नहीं आई थी सर वो टाइम पे।
agent
28.8s
So is there anything in the planning now?
तो अभी कुछ है क्या प्लानिंग में?
customer
30.5s
Uh, I will let you know, sir.
अह, मैं वैसे बताऊंगा सर आपको।
agent
32.8s
Okay, I will WhatsApp you, Kunal ji. My number is on that itself.
अच्छा, मैं आपको WhatsApp करता हूं कुणाल जी। वो नंबर मेरा उसी पे नंबर है।
customer
36.1s
Please WhatsApp me.
WhatsApp कर दीजिए।
agent
36.8s
Yes, at present I am calling you on the system's number. Okay?
हां, एट प्रेजेंट मैं आपको सिस्टम के नंबर पे कॉल कर रहा हूं। ओके?
customer
39.6s
Okay, okay.
ठीक है, ठीक है।
agent
40.4s
Okay.
ठीक है।