{ "ucid": "21112178903792651", "call_date": "2026-09-10", "start_time": "2026-09-10 16:28:46", "end_time": "2026-09-10 16:29:53", "duration_sec": 67, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa959f8de3b1afc4fa6c0589aa6e20f09.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 332, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178903792651__DIAa959f8de3b1afc4fa6c0589aa6e20f09.mp3", "audio_bytes": 160056, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 53.352, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (हॅलो.)\n[2s] AGENT: Hello.\n[2s] AGENT: Uh Mr. Kunal from Pushpadant Engineers?\n[5s] CUSTOMER: Yes? (हाँ?)\n[6s] AGENT: Kunal ji, very good afternoon. This is Sudeep speaking from JSW One MSME, from Jindal Steel. (कुणाल जी, वेरी गुड आफ्टरनून। सुदीप बोल रहा हूं JSW One MSME से, जिंदल स्टील से।)\n[10s] CUSTOMER: Yes sir. (हाँ सर।)\n[11s] AGENT: Your company was registered on our portal, sir, for this uh Pune location. This was a follow-up call regarding that steel procurement, sir. (ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे फॉर दिस uh पुणे लोकेशन। उसी स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।)\n[17s] AGENT: I wanted to know, do you have any requirement in steel right now, sir, in HR, HRPO? (जानना चाहता हूं, अभी स्टील में कुछ रिक्वायरमेंट है सर आपको HR, HRPO में?)\n[20s] CUSTOMER: No no sir, there is nothing for now. (नहीं नहीं सर, अभी फिलहाल कुछ नहीं है।)\n[22s] AGENT: Not right now. So when can it be expected, any idea? Because initially a quotation was sent to you from our end, but unfortunately an order did not come at that time, sir. (अभी नहीं है। तो कब तक आ सकती है अंदाज़ा? क्योंकि इनिशियली आपको एक कोटेशन गया हुआ है हमारे एंड से, बट अनफॉर्चूनेटली आर्डर नहीं आई थी सर वो टाइम पे।)\n[29s] AGENT: So is there anything in the planning now? (तो अभी कुछ है क्या प्लानिंग में?)\n[30s] CUSTOMER: Uh, I will let you know, sir. (अह, मैं वैसे बताऊंगा सर आपको।)\n[33s] AGENT: Okay, I will WhatsApp you, Kunal ji. My number is on that itself. (अच्छा, मैं आपको WhatsApp करता हूं कुणाल जी। वो नंबर मेरा उसी पे नंबर है।)\n[36s] CUSTOMER: Please WhatsApp me. (WhatsApp कर दीजिए।)\n[37s] AGENT: Yes, at present I am calling you on the system's number. Okay? (हां, एट प्रेजेंट मैं आपको सिस्टम के नंबर पे कॉल कर रहा हूं। ओके?)\n[40s] CUSTOMER: Okay, okay. (ठीक है, ठीक है।)\n[40s] AGENT: Okay. (ठीक है।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 17, "connected": 1, "audio_notes": "clear: The call contains significant code-mixing, with English technical and business terms used within Hindi sentences.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "17 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You skipped straight to asking for a requirement without building any value; start with the supply hook to create interest before you attempt discovery.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called an engineering company in Pune as a follow-up. The agent asked directly if there was a current need for HR/HRPO steel. The customer confirmed they had no requirement at the moment but would inform the agent later. The call concluded with the agent agreeing to send a WhatsApp message.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent introduced himself and the company but did not ask for permission to speak or if it was a good time.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the six required discovery questions about the customer's business or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently no relevant USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I wanted to know, do you have any requirement in steel right now, sir, in HR, HRPO?\", \"comment\": \"The agent successfully asked if the customer had a current requirement, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, I will WhatsApp you, Kunal ji.\", \"comment\": \"The agent established and got agreement for a clear next step, which was to send a WhatsApp message.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped straight to asking for a requirement without building any value; start with the supply hook to create interest before you attempt discovery.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called an engineering company in Pune as a follow-up. The agent asked directly if there was a current need for HR/HRPO steel. The customer confirmed they had no requirement at the moment but would inform the agent later. The call concluded with the agent agreeing to send a WhatsApp message.\"}", "error": null, "latency_ms": 35506, "input_tokens": 3131, "output_tokens": 713, "created_at": "2026-09-25 11:07:12", "sentiment": "positive", "sentiment_score": 0.2, "sentiment_confidence": "high", "pos": 6, "neg": 2, "lex_hits": 10, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.828, "agent_talk_sec": 30.3, "customer_talk_sec": 6.3, "dead_air_sec": 30.4, "longest_monologue_sec": 8.8, "agent_wpm": 259.4, "interruptions": 0, "agent_turns": 10, "customer_turns": 7, "discovery_qs": 5, "words_agent": 131, "words_customer": 24, "monologue_heavy": 1, "turns": [ { "ucid": "21112178903792651", "idx": 0, "speaker": "customer", "start_s": 0.57, "end_s": 1.2, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178903792651", "idx": 1, "speaker": "agent", "start_s": 1.58, "end_s": 2.01, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178903792651", "idx": 2, "speaker": "agent", "start_s": 2.26, "end_s": 4.99, "text_en": "Uh Mr. Kunal from Pushpadant Engineers?", "text_native": "Uh Mr. Kunal from Pushpadant Engineers?" }, { "ucid": "21112178903792651", "idx": 3, "speaker": "customer", "start_s": 5.14, "end_s": 5.5, "text_en": "Yes?", "text_native": "हाँ?" }, { "ucid": "21112178903792651", "idx": 4, "speaker": "agent", "start_s": 5.66, "end_s": 10.0, "text_en": "Kunal ji, very good afternoon. This is Sudeep speaking from JSW One MSME, from Jindal Steel.", "text_native": "कुणाल जी, वेरी गुड आफ्टरनून। सुदीप बोल रहा हूं JSW One MSME से, जिंदल स्टील से।" }, { "ucid": "21112178903792651", "idx": 5, "speaker": "customer", "start_s": 10.32, "end_s": 10.82, "text_en": "Yes sir.", "text_native": "हाँ सर।" }, { "ucid": "21112178903792651", "idx": 6, "speaker": "agent", "start_s": 11.0, "end_s": 16.8, "text_en": "Your company was registered on our portal, sir, for this uh Pune location. This was a follow-up call regarding that steel procurement, sir.", "text_native": "ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे फॉर दिस uh पुणे लोकेशन। उसी स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।" }, { "ucid": "21112178903792651", "idx": 7, "speaker": "agent", "start_s": 17.0, "end_s": 20.0, "text_en": "I wanted to know, do you have any requirement in steel right now, sir, in HR, HRPO?", "text_native": "जानना चाहता हूं, अभी स्टील में कुछ रिक्वायरमेंट है सर आपको HR, HRPO में?" }, { "ucid": "21112178903792651", "idx": 8, "speaker": "customer", "start_s": 20.1, "end_s": 21.8, "text_en": "No no sir, there is nothing for now.", "text_native": "नहीं नहीं सर, अभी फिलहाल कुछ नहीं है।" }, { "ucid": "21112178903792651", "idx": 9, "speaker": "agent", "start_s": 22.0, "end_s": 28.5, "text_en": "Not right now. So when can it be expected, any idea? Because initially a quotation was sent to you from our end, but unfortunately an order did not come at that time, sir.", "text_native": "अभी नहीं है। तो कब तक आ सकती है अंदाज़ा? क्योंकि इनिशियली आपको एक कोटेशन गया हुआ है हमारे एंड से, बट अनफॉर्चूनेटली आर्डर नहीं आई थी सर वो टाइम पे।" }, { "ucid": "21112178903792651", "idx": 10, "speaker": "agent", "start_s": 28.8, "end_s": 30.0, "text_en": "So is there anything in the planning now?", "text_native": "तो अभी कुछ है क्या प्लानिंग में?" }, { "ucid": "21112178903792651", "idx": 11, "speaker": "customer", "start_s": 30.5, "end_s": 32.5, "text_en": "Uh, I will let you know, sir.", "text_native": "अह, मैं वैसे बताऊंगा सर आपको।" }, { "ucid": "21112178903792651", "idx": 12, "speaker": "agent", "start_s": 32.8, "end_s": 36.0, "text_en": "Okay, I will WhatsApp you, Kunal ji. My number is on that itself.", "text_native": "अच्छा, मैं आपको WhatsApp करता हूं कुणाल जी। वो नंबर मेरा उसी पे नंबर है।" }, { "ucid": "21112178903792651", "idx": 13, "speaker": "customer", "start_s": 36.1, "end_s": 36.7, "text_en": "Please WhatsApp me.", "text_native": "WhatsApp कर दीजिए।" }, { "ucid": "21112178903792651", "idx": 14, "speaker": "agent", "start_s": 36.8, "end_s": 39.5, "text_en": "Yes, at present I am calling you on the system's number. Okay?", "text_native": "हां, एट प्रेजेंट मैं आपको सिस्टम के नंबर पे कॉल कर रहा हूं। ओके?" }, { "ucid": "21112178903792651", "idx": 15, "speaker": "customer", "start_s": 39.6, "end_s": 40.1, "text_en": "Okay, okay.", "text_native": "ठीक है, ठीक है।" }, { "ucid": "21112178903792651", "idx": 16, "speaker": "agent", "start_s": 40.4, "end_s": 40.8, "text_en": "Okay.", "text_native": "ठीक है।" } ], "steps": [ { "ucid": "21112178903792651", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent introduced himself and the company but did not ask for permission to speak or if it was a good time." }, { "ucid": "21112178903792651", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement." }, { "ucid": "21112178903792651", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any of the six required discovery questions about the customer's business or procurement habits." }, { "ucid": "21112178903792651", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was performed, and consequently no relevant USPs were pitched." }, { "ucid": "21112178903792651", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I wanted to know, do you have any requirement in steel right now, sir, in HR, HRPO?", "comment": "The agent successfully asked if the customer had a current requirement, which is the primary goal of this step." }, { "ucid": "21112178903792651", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Okay, I will WhatsApp you, Kunal ji.", "comment": "The agent established and got agreement for a clear next step, which was to send a WhatsApp message." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }