Call 21112178903715491 2026-09-10 · Rohit Mishra · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the customer's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified themself but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook and instead jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Is there any requirement in MS right now?
Summary
The agent contacted a customer from an electrical company to ask about MS requirements. The customer stated they had recently closed a bulk requirement and had no current need. The agent then ended the call without attempting discovery or scheduling a follow-up.
Coaching
When a customer says they have no immediate need, use that as an opportunity to ask discovery questions about their business so you can make a more informed follow-up call later.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted and identified themself but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook and instead jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement in MS right now? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright. Okay. Thank you. The agent ended the call without setting any next step like a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.606 | 9.4s | 6.1s | 28.5s | 3.0s | 197.9 | 0 | 5 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello, Pradeep ji, greetings. Rohit Mishra speaking from JSW.
हेलो, प्रदीप जी नमस्ते। रोहित मिश्रा बात कर रहा हूं JSW से।
customer
4.6s
Yes, Rohit Mishra JSW, tell me sir.
हां, रोहित मिश्रा JSW बोलो सर।
agent
6.8s
Is your company named Mehru Mehru Electrical?
ये मेहरू मेहरू इलेक्ट्रिकल करके आपकी कंपनी है क्या?
customer
10.0s
Yes sir.
जी सर।
agent
10.9s
Is there any requirement in MS right now?
कुछ रिक्वायरमेंट है अभी MS में?
customer
12.8s
No, there was a bulk requirement, that has been closed, sir.
नहीं अभी एक साथ रिक्वायरमेंट था वो क्लोज हो चुका सर वो।
agent
16.2s
Okay okay okay.
अच्छा अच्छा अच्छा।
customer
17.3s
Not right now, sir.
अभी नहीं है सर।
agent
18.1s
Alright. Okay. Thank you.
ठीक है। ओके। थैंक यू।