{
  "ucid": "21112178903715491",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 16:15:54",
  "end_time": "2026-09-10 16:16:38",
  "duration_sec": 44,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbdd2ef639c5d3c95085accf9c4fbe5ab.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 338,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903715491__DIAbdd2ef639c5d3c95085accf9c4fbe5ab.mp3",
  "audio_bytes": 86184,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.728,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, Pradeep ji, greetings. Rohit Mishra speaking from JSW.   (हेलो, प्रदीप जी नमस्ते। रोहित मिश्रा बात कर रहा हूं JSW से।)\n[5s] CUSTOMER: Yes, Rohit Mishra JSW, tell me sir.   (हां, रोहित मिश्रा JSW बोलो सर।)\n[7s] AGENT: Is your company named Mehru Mehru Electrical?   (ये मेहरू मेहरू इलेक्ट्रिकल करके आपकी कंपनी है क्या?)\n[10s] CUSTOMER: Yes sir.   (जी सर।)\n[11s] AGENT: Is there any requirement in MS right now?   (कुछ रिक्वायरमेंट है अभी MS में?)\n[13s] CUSTOMER: No, there was a bulk requirement, that has been closed, sir.   (नहीं अभी एक साथ रिक्वायरमेंट था वो क्लोज हो चुका सर वो।)\n[16s] AGENT: Okay okay okay.   (अच्छा अच्छा अच्छा।)\n[17s] CUSTOMER: Not right now, sir.   (अभी नहीं है सर।)\n[18s] AGENT: Alright. Okay. Thank you.   (ठीक है। ओके। थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: Some background chatter on the customer's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no immediate need, use that as an opportunity to ask discovery questions about their business so you can make a more informed follow-up call later.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer from an electrical company to ask about MS requirements. The customer stated they had recently closed a bulk requirement and had no current need. The agent then ended the call without attempting discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent greeted and identified themself but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook and instead jumped directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement in MS right now?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright. Okay. Thank you.\", \"comment\": \"The agent ended the call without setting any next step like a future callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate need, use that as an opportunity to ask discovery questions about their business so you can make a more informed follow-up call later.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer from an electrical company to ask about MS requirements. The customer stated they had recently closed a bulk requirement and had no current need. The agent then ended the call without attempting discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 26749,
  "input_tokens": 2788,
  "output_tokens": 658,
  "created_at": "2026-09-25 11:07:18",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.606,
  "agent_talk_sec": 9.4,
  "customer_talk_sec": 6.1,
  "dead_air_sec": 28.5,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 197.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 31,
  "words_customer": 24,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903715491",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.84,
      "end_s": 3.83,
      "text_en": "Hello, Pradeep ji, greetings. Rohit Mishra speaking from JSW.",
      "text_native": "हेलो, प्रदीप जी नमस्ते। रोहित मिश्रा बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178903715491",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.56,
      "end_s": 6.5,
      "text_en": "Yes, Rohit Mishra JSW, tell me sir.",
      "text_native": "हां, रोहित मिश्रा JSW बोलो सर।"
    },
    {
      "ucid": "21112178903715491",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 9.81,
      "text_en": "Is your company named Mehru Mehru Electrical?",
      "text_native": "ये मेहरू मेहरू इलेक्ट्रिकल करके आपकी कंपनी है क्या?"
    },
    {
      "ucid": "21112178903715491",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.51,
      "text_en": "Yes sir.",
      "text_native": "जी सर।"
    },
    {
      "ucid": "21112178903715491",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.86,
      "end_s": 12.5,
      "text_en": "Is there any requirement in MS right now?",
      "text_native": "कुछ रिक्वायरमेंट है अभी MS में?"
    },
    {
      "ucid": "21112178903715491",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.83,
      "end_s": 15.84,
      "text_en": "No, there was a bulk requirement, that has been closed, sir.",
      "text_native": "नहीं अभी एक साथ रिक्वायरमेंट था वो क्लोज हो चुका सर वो।"
    },
    {
      "ucid": "21112178903715491",
      "idx": 6,
      "speaker": "agent",
      "start_s": 16.24,
      "end_s": 16.84,
      "text_en": "Okay okay okay.",
      "text_native": "अच्छा अच्छा अच्छा।"
    },
    {
      "ucid": "21112178903715491",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.26,
      "end_s": 17.86,
      "text_en": "Not right now, sir.",
      "text_native": "अभी नहीं है सर।"
    },
    {
      "ucid": "21112178903715491",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.07,
      "end_s": 19.24,
      "text_en": "Alright. Okay. Thank you.",
      "text_native": "ठीक है। ओके। थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903715491",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent greeted and identified themself but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178903715491",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook and instead jumped directly to asking for a requirement."
    },
    {
      "ucid": "21112178903715491",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178903715491",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178903715491",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any requirement in MS right now?",
      "comment": "The agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178903715491",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright. Okay. Thank you.",
      "comment": "The agent ended the call without setting any next step like a future callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}