Call 21112178903710591 2026-09-10 · sudeeps · 1:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: clear: Minor background noise on the customer's side, but it does not impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.54
confidence high · +18/−0
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about payment terms, missing all other discovery questions about the customer's business and needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Is there an immediate requirement?
Closure with next step
I'll send you a 'hi' on WhatsApp. You send me the size on that, I'll check.
Summary
The agent followed up on a portal registration with NP Engineering. The customer confirmed an immediate requirement for over 5 tons of HR material in 5mm and 6mm thickness. The agent and customer agreed to connect on WhatsApp to exchange the full requirement details for the agent to check.
Coaching
You successfully captured an immediate requirement, but you missed the opportunity to build value. Start your calls with the supply-led hook to create interest, then use discovery questions to understand the customer's business before moving to the solution.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent introduced himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Our payment terms will be 100% advance, sir, against PI. So that is okay with you, right? Agent only asked about payment terms, missing all other discovery questions about the customer's business and needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there an immediate requirement? Agent successfully confirmed an immediate requirement and established a clear process to capture the full specifications. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll send you a 'hi' on WhatsApp. You send me the size on that, I'll check. A clear and committed next step was established and agreed to by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.605 | 31.6s | 20.6s | 60.8s | 9.2s | 300.0 | 1 | 14 | 12 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.4s
Hello.
हॅलो.
agent
1.8s
Hello Mr. Nipendra Patel from NP Engineering?
customer
4.8s
Yes, yes.
हां हां।
agent
5.4s
Uh Nipendra ji, Sudeep speaking from JSW One MSME, Jindal Steel.
अह निपेंद्र जी, सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से, जिंदाल स्टील।
customer
9.3s
Yes, yes, yes.
जी जी जी।
agent
9.9s
Your company was registered, sir, on our portal for the Raigad location. We are making a follow-up call regarding the steel requirement.
ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे रायगढ़ लोकेशन के लिए। स्टील रिक्वायरमेंट को लेके फॉलो अप कॉल कर रहे हैं।
agent
14.9s
I wanted to understand if you have any requirement in steel, sir, for HR material, in 5 mm, 8 mm, 10 mm?
समझना था स्टील में कुछ रिक्वायरमेंट है सर आपको एचआर मटेरियल में, 5 mm, 8 mm, 10 mm?
customer
19.4s
Yes, there is a requirement.
हां, रिक्वायरमेंट है ना।
agent
20.8s
Okay, when are you planning to buy it, sir?
अच्छा, कभी प्लान कर रहे हो लेने का सर?
customer
23.8s
But in that, 5 mm and 6 mm
का लेकिन उसमें 5 mm और 6 mm
customer
28.8s
And three... the three that is there, you will get it, it's above carton, it will be above 5 tons.
और तीन तीन जो है वो आपको मिल जाएगा उसमें कार्टन के ऊपर है, 5 टन के ऊपर होगा।
customer
34.8s
I'll send the size, please have a look once.
मैं साइज भेजता हूं, एक बार देख लीजिए।
agent
37.3s
When are you thinking of buying, sir? Is there an immediate requirement?
कभी लेने का सोच रहे हो सर? अभी इमीडिएट रिक्वायरमेंट है?
customer
40.0s
It's an immediate requirement.
इमीडिएट रिक्वायरमेंट है।
agent
41.5s
Okay. Alright, I'll send you a 'hi' on WhatsApp. You send me the size on that, I'll
अच्छा। ठीक है, मैं WhatsApp पे हाय लिख के भेजता हूं आपको। आप साइज उसमें मेरे को भेजो, मैं
customer
44.5s
Send it now, I'll send it now.
अभी भेज दीजिए, अभी भेजता हूं।
agent
46.3s
Huh?
हं?
customer
46.7s
Send it, I am sending you the details.
भेज दीजिए, मैं भेज रहा हूं आपको डिटेल।
agent
48.6s
Don't send it on this number, sir, this is not a WhatsApp number. This is a system number. I'll
ये ये नंबर पे मत भेजो सर, ये WhatsApp नंबर नहीं है। ये सिस्टम का नंबर है। मैं आपको
customer
51.8s
You send me a 'hi', I'll send it. Send a 'hi'.
आप मुझे हाय करिए, मैं भेजता हूं। हाय करिए।
agent
53.7s
Okay. Our payment terms will be 100% advance, sir, against PI. So that is okay with you, right?
ठीक है। पेमेंट टर्म्स अपना 100% एडवांस रहेगा सर अगेंस्ट पीआई। सो दैट इज ओके विथ यू ना?
customer
58.4s
Yes, okay.
हां, ठीक है।
agent
59.3s
Okay? I am sending you a 'hi'. Send it to me immediately, I'll check.
ठीक है? मैं भेज रहा हूं आपको हाय। तुरंत मेरे को भेजिए, मैं चेक करता हूं।
agent
1.2s
Huh?
हं?
agent
1.2s
Yes, thank you.
हां, थैंक यू।