{ "ucid": "21112178903710591", "call_date": "2026-09-10", "start_time": "2026-09-10 16:15:05", "end_time": "2026-09-10 16:16:58", "duration_sec": 113, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA963902548667fcb74cbf7e805df951f9.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 339, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178903710591__DIA963902548667fcb74cbf7e805df951f9.mp3", "audio_bytes": 247320, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 82.44, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (हॅलो.)\n[1s] AGENT: Hello. (हॅलो.)\n[2s] AGENT: Hello Mr. Nipendra Patel from NP Engineering?\n[5s] CUSTOMER: Yes, yes. (हां हां।)\n[5s] AGENT: Uh Nipendra ji, Sudeep speaking from JSW One MSME, Jindal Steel. (अह निपेंद्र जी, सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से, जिंदाल स्टील।)\n[9s] CUSTOMER: Yes, yes, yes. (जी जी जी।)\n[10s] AGENT: Your company was registered, sir, on our portal for the Raigad location. We are making a follow-up call regarding the steel requirement. (ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे रायगढ़ लोकेशन के लिए। स्टील रिक्वायरमेंट को लेके फॉलो अप कॉल कर रहे हैं।)\n[15s] AGENT: I wanted to understand if you have any requirement in steel, sir, for HR material, in 5 mm, 8 mm, 10 mm? (समझना था स्टील में कुछ रिक्वायरमेंट है सर आपको एचआर मटेरियल में, 5 mm, 8 mm, 10 mm?)\n[19s] CUSTOMER: Yes, there is a requirement. (हां, रिक्वायरमेंट है ना।)\n[21s] AGENT: Okay, when are you planning to buy it, sir? (अच्छा, कभी प्लान कर रहे हो लेने का सर?)\n[24s] CUSTOMER: But in that, 5 mm and 6 mm (का लेकिन उसमें 5 mm और 6 mm)\n[29s] CUSTOMER: And three... the three that is there, you will get it, it's above carton, it will be above 5 tons. (और तीन तीन जो है वो आपको मिल जाएगा उसमें कार्टन के ऊपर है, 5 टन के ऊपर होगा।)\n[35s] CUSTOMER: I'll send the size, please have a look once. (मैं साइज भेजता हूं, एक बार देख लीजिए।)\n[37s] AGENT: When are you thinking of buying, sir? Is there an immediate requirement? (कभी लेने का सोच रहे हो सर? अभी इमीडिएट रिक्वायरमेंट है?)\n[40s] CUSTOMER: It's an immediate requirement. (इमीडिएट रिक्वायरमेंट है।)\n[42s] AGENT: Okay. Alright, I'll send you a 'hi' on WhatsApp. You send me the size on that, I'll (अच्छा। ठीक है, मैं WhatsApp पे हाय लिख के भेजता हूं आपको। आप साइज उसमें मेरे को भेजो, मैं)\n[45s] CUSTOMER: Send it now, I'll send it now. (अभी भेज दीजिए, अभी भेजता हूं।)\n[46s] AGENT: Huh? (हं?)\n[47s] CUSTOMER: Send it, I am sending you the details. (भेज दीजिए, मैं भेज रहा हूं आपको डिटेल।)\n[49s] AGENT: Don't send it on this number, sir, this is not a WhatsApp number. This is a system number. I'll (ये ये नंबर पे मत भेजो सर, ये WhatsApp नंबर नहीं है। ये सिस्टम का नंबर है। मैं आपको)\n[52s] CUSTOMER: You send me a 'hi', I'll send it. Send a 'hi'. (आप मुझे हाय करिए, मैं भेजता हूं। हाय करिए।)\n[54s] AGENT: Okay. Our payment terms will be 100% advance, sir, against PI. So that is okay with you, right? (ठीक है। पेमेंट टर्म्स अपना 100% एडवांस रहेगा सर अगेंस्ट पीआई। सो दैट इज ओके विथ यू ना?)\n[58s] CUSTOMER: Yes, okay. (हां, ठीक है।)\n[59s] AGENT: Okay? I am sending you a 'hi'. Send it to me immediately, I'll check. (ठीक है? मैं भेज रहा हूं आपको हाय। तुरंत मेरे को भेजिए, मैं चेक करता हूं।)\n[1s] AGENT: Huh? (हं?)\n[1s] AGENT: Yes, thank you. (हां, थैंक यू।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 26, "connected": 1, "audio_notes": "clear: Minor background noise on the customer's side, but it does not impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "26 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You successfully captured an immediate requirement, but you missed the opportunity to build value. Start your calls with the supply-led hook to create interest, then use discovery questions to understand the customer's business before moving to the solution.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent followed up on a portal registration with NP Engineering. The customer confirmed an immediate requirement for over 5 tons of HR material in 5mm and 6mm thickness. The agent and customer agreed to connect on WhatsApp to exchange the full requirement details for the agent to check.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent introduced himself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Our payment terms will be 100% advance, sir, against PI. So that is okay with you, right?\", \"comment\": \"Agent only asked about payment terms, missing all other discovery questions about the customer's business and needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there an immediate requirement?\", \"comment\": \"Agent successfully confirmed an immediate requirement and established a clear process to capture the full specifications.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll send you a 'hi' on WhatsApp. You send me the size on that, I'll check.\", \"comment\": \"A clear and committed next step was established and agreed to by the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You successfully captured an immediate requirement, but you missed the opportunity to build value. Start your calls with the supply-led hook to create interest, then use discovery questions to understand the customer's business before moving to the solution.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a portal registration with NP Engineering. The customer confirmed an immediate requirement for over 5 tons of HR material in 5mm and 6mm thickness. The agent and customer agreed to connect on WhatsApp to exchange the full requirement details for the agent to check.\"}", "error": null, "latency_ms": 36207, "input_tokens": 3497, "output_tokens": 727, "created_at": "2026-09-25 11:07:28", "sentiment": "positive", "sentiment_score": 0.541, "sentiment_confidence": "high", "pos": 18, "neg": 0, "lex_hits": 12, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.605, "agent_talk_sec": 31.6, "customer_talk_sec": 20.6, "dead_air_sec": 60.8, "longest_monologue_sec": 9.2, "agent_wpm": 300.0, "interruptions": 1, "agent_turns": 14, "customer_turns": 12, "discovery_qs": 9, "words_agent": 158, "words_customer": 80, "monologue_heavy": 0, "turns": [ { "ucid": "21112178903710591", "idx": 0, "speaker": "customer", "start_s": 0.89, "end_s": 1.29, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178903710591", "idx": 1, "speaker": "agent", "start_s": 1.39, "end_s": 1.7, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178903710591", "idx": 2, "speaker": "agent", "start_s": 1.8, "end_s": 4.56, "text_en": "Hello Mr. Nipendra Patel from NP Engineering?", "text_native": "Hello Mr. Nipendra Patel from NP Engineering?" }, { "ucid": "21112178903710591", "idx": 3, "speaker": "customer", "start_s": 4.76, "end_s": 5.26, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "21112178903710591", "idx": 4, "speaker": "agent", "start_s": 5.4, "end_s": 9.23, "text_en": "Uh Nipendra ji, Sudeep speaking from JSW One MSME, Jindal Steel.", "text_native": "अह निपेंद्र जी, सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से, जिंदाल स्टील।" }, { "ucid": "21112178903710591", "idx": 5, "speaker": "customer", "start_s": 9.33, "end_s": 9.83, "text_en": "Yes, yes, yes.", "text_native": "जी जी जी।" }, { "ucid": "21112178903710591", "idx": 6, "speaker": "agent", "start_s": 9.93, "end_s": 14.83, "text_en": "Your company was registered, sir, on our portal for the Raigad location. We are making a follow-up call regarding the steel requirement.", "text_native": "ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे रायगढ़ लोकेशन के लिए। स्टील रिक्वायरमेंट को लेके फॉलो अप कॉल कर रहे हैं।" }, { "ucid": "21112178903710591", "idx": 7, "speaker": "agent", "start_s": 14.93, "end_s": 19.23, "text_en": "I wanted to understand if you have any requirement in steel, sir, for HR material, in 5 mm, 8 mm, 10 mm?", "text_native": "समझना था स्टील में कुछ रिक्वायरमेंट है सर आपको एचआर मटेरियल में, 5 mm, 8 mm, 10 mm?" }, { "ucid": "21112178903710591", "idx": 8, "speaker": "customer", "start_s": 19.43, "end_s": 20.63, "text_en": "Yes, there is a requirement.", "text_native": "हां, रिक्वायरमेंट है ना।" }, { "ucid": "21112178903710591", "idx": 9, "speaker": "agent", "start_s": 20.83, "end_s": 22.53, "text_en": "Okay, when are you planning to buy it, sir?", "text_native": "अच्छा, कभी प्लान कर रहे हो लेने का सर?" }, { "ucid": "21112178903710591", "idx": 10, "speaker": "customer", "start_s": 23.83, "end_s": 27.83, "text_en": "But in that, 5 mm and 6 mm", "text_native": "का लेकिन उसमें 5 mm और 6 mm" }, { "ucid": "21112178903710591", "idx": 11, "speaker": "customer", "start_s": 28.83, "end_s": 34.23, "text_en": "And three... the three that is there, you will get it, it's above carton, it will be above 5 tons.", "text_native": "और तीन तीन जो है वो आपको मिल जाएगा उसमें कार्टन के ऊपर है, 5 टन के ऊपर होगा।" }, { "ucid": "21112178903710591", "idx": 12, "speaker": "customer", "start_s": 34.83, "end_s": 36.83, "text_en": "I'll send the size, please have a look once.", "text_native": "मैं साइज भेजता हूं, एक बार देख लीजिए।" }, { "ucid": "21112178903710591", "idx": 13, "speaker": "agent", "start_s": 37.33, "end_s": 39.83, "text_en": "When are you thinking of buying, sir? Is there an immediate requirement?", "text_native": "कभी लेने का सोच रहे हो सर? अभी इमीडिएट रिक्वायरमेंट है?" }, { "ucid": "21112178903710591", "idx": 14, "speaker": "customer", "start_s": 40.03, "end_s": 41.23, "text_en": "It's an immediate requirement.", "text_native": "इमीडिएट रिक्वायरमेंट है।" }, { "ucid": "21112178903710591", "idx": 15, "speaker": "agent", "start_s": 41.53, "end_s": 45.03, "text_en": "Okay. Alright, I'll send you a 'hi' on WhatsApp. You send me the size on that, I'll", "text_native": "अच्छा। ठीक है, मैं WhatsApp पे हाय लिख के भेजता हूं आपको। आप साइज उसमें मेरे को भेजो, मैं" }, { "ucid": "21112178903710591", "idx": 16, "speaker": "customer", "start_s": 44.53, "end_s": 45.83, "text_en": "Send it now, I'll send it now.", "text_native": "अभी भेज दीजिए, अभी भेजता हूं।" }, { "ucid": "21112178903710591", "idx": 17, "speaker": "agent", "start_s": 46.33, "end_s": 46.53, "text_en": "Huh?", "text_native": "हं?" }, { "ucid": "21112178903710591", "idx": 18, "speaker": "customer", "start_s": 46.73, "end_s": 48.53, "text_en": "Send it, I am sending you the details.", "text_native": "भेज दीजिए, मैं भेज रहा हूं आपको डिटेल।" }, { "ucid": "21112178903710591", "idx": 19, "speaker": "agent", "start_s": 48.63, "end_s": 51.83, "text_en": "Don't send it on this number, sir, this is not a WhatsApp number. This is a system number. I'll", "text_native": "ये ये नंबर पे मत भेजो सर, ये WhatsApp नंबर नहीं है। ये सिस्टम का नंबर है। मैं आपको" }, { "ucid": "21112178903710591", "idx": 20, "speaker": "customer", "start_s": 51.83, "end_s": 53.53, "text_en": "You send me a 'hi', I'll send it. Send a 'hi'.", "text_native": "आप मुझे हाय करिए, मैं भेजता हूं। हाय करिए।" }, { "ucid": "21112178903710591", "idx": 21, "speaker": "agent", "start_s": 53.73, "end_s": 58.03, "text_en": "Okay. Our payment terms will be 100% advance, sir, against PI. So that is okay with you, right?", "text_native": "ठीक है। पेमेंट टर्म्स अपना 100% एडवांस रहेगा सर अगेंस्ट पीआई। सो दैट इज ओके विथ यू ना?" }, { "ucid": "21112178903710591", "idx": 22, "speaker": "customer", "start_s": 58.43, "end_s": 59.03, "text_en": "Yes, okay.", "text_native": "हां, ठीक है।" }, { "ucid": "21112178903710591", "idx": 23, "speaker": "agent", "start_s": 59.33, "end_s": 1.2, "text_en": "Okay? I am sending you a 'hi'. Send it to me immediately, I'll check.", "text_native": "ठीक है? मैं भेज रहा हूं आपको हाय। तुरंत मेरे को भेजिए, मैं चेक करता हूं।" }, { "ucid": "21112178903710591", "idx": 24, "speaker": "agent", "start_s": 1.2, "end_s": 1.23, "text_en": "Huh?", "text_native": "हं?" }, { "ucid": "21112178903710591", "idx": 25, "speaker": "agent", "start_s": 1.25, "end_s": 1.3, "text_en": "Yes, thank you.", "text_native": "हां, थैंक यू।" } ], "steps": [ { "ucid": "21112178903710591", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent introduced himself and the company but did not ask for permission to speak." }, { "ucid": "21112178903710591", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for requirements." }, { "ucid": "21112178903710591", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Our payment terms will be 100% advance, sir, against PI. So that is okay with you, right?", "comment": "Agent only asked about payment terms, missing all other discovery questions about the customer's business and needs." }, { "ucid": "21112178903710591", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched during the call." }, { "ucid": "21112178903710591", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Is there an immediate requirement?", "comment": "Agent successfully confirmed an immediate requirement and established a clear process to capture the full specifications." }, { "ucid": "21112178903710591", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I'll send you a 'hi' on WhatsApp. You send me the size on that, I'll check.", "comment": "A clear and committed next step was established and agreed to by the customer." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }