Call 21112178903657531 2026-09-10 · Rohit Mishra · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but doesn't significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: non-ferrous
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent went straight to asking if the customer deals in steel.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only reacted to the customer's statement about non-ferrous metals.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement right now for HR sheet, CR sheet?
Summary
The agent contacted a lead who primarily works with non-ferrous metals, not the sheet metal JSW One sells. The customer immediately stated they have very little requirement for steel. The agent confirmed they had no current need for HR/CR sheets, and the call ended.
Coaching
Rohit, you need to follow the pitch structure: always ask for permission to speak and then use the supply/price hook to give the customer a reason to continue the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent went straight to asking if the customer deals in steel. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only reacted to the customer's statement about non-ferrous metals. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was cut short after the customer disqualified themselves. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement right now for HR sheet, CR sheet? The agent correctly attempted to qualify for a current requirement before ending the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.605 | 14.7s | 9.6s | 44.7s | 4.6s | 281.6 | 0 | 10 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.9s
Hello?
हॅलो?
customer
3.6s
Hello?
हॅलो?
agent
4.2s
Am I speaking with Bhavesh Maitri India Private Limited?
ये भावेश मैत्री इंडिया प्रायव्हेट लिमिटेड से बात कर रहे हैं?
customer
6.7s
Yes.
हां जी।
agent
7.6s
Yes, hello, this is Rohit speaking from JSW One. I saw a requirement from you, for that, do you perhaps deal in steel?
जी नमस्ते, रोहित बात कर रहा हूं JSW One से। आपकी एक रिक्वायरमेंट दिखी मुझे, उसके लिए आप शायद स्टील में डील करते हैं क्या?
customer
12.8s
In what?
किस में?
agent
13.7s
Do you deal in steel?
स्टील में डील करते हैं?
customer
15.2s
Where are you calling from?
कहां से बोल रहे हैं आप?
agent
16.5s
I am speaking from JSW, from Mumbai.
मैं JSW से बात कर रहा हूं, फ्रॉम मुंबई।
customer
19.1s
Okay.
अच्छा जी।
customer
21.5s
Actually uh, I don't have much work in sheet metal.
Actually uh, sheet metal में ज्यादा है नहीं मेरा काम।
agent
24.5s
Okay.
अच्छा।
customer
25.0s
My work is basically in non-ferrous.
मेरा non-ferrous का काम है basically.
agent
26.8s
What work is it?
किसका काम है?
customer
27.8s
I have more work in non-ferrous.
Non-ferrous का काम ज्यादा है।
agent
29.3s
Okay, okay, okay.
अच्छा अच्छा अच्छा, okay.
agent
30.8s
Do you have any requirement right now for HR sheet, CR sheet?
अभी कुछ है रिक्वायरमेंट HR sheet, CR sheet?
customer
32.5s
No, nothing right now.
नहीं अभी कुछ नहीं है।
agent
33.5s
Nothing right now, okay.
अभी कुछ नहीं है, ठीक है।