{
  "ucid": "21112178903657531",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 16:06:15",
  "end_time": "2026-09-10 16:07:24",
  "duration_sec": 69,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa437d9d5bb7c0e965e41448ce502cd30.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 342,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903657531__DIAa437d9d5bb7c0e965e41448ce502cd30.mp3",
  "audio_bytes": 145800,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 48.6,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] AGENT: Hello?   (हॅलो?)\n[4s] CUSTOMER: Hello?   (हॅलो?)\n[4s] AGENT: Am I speaking with Bhavesh Maitri India Private Limited?   (ये भावेश मैत्री इंडिया प्रायव्हेट लिमिटेड से बात कर रहे हैं?)\n[7s] CUSTOMER: Yes.   (हां जी।)\n[8s] AGENT: Yes, hello, this is Rohit speaking from JSW One. I saw a requirement from you, for that, do you perhaps deal in steel?   (जी नमस्ते, रोहित बात कर रहा हूं JSW One से। आपकी एक रिक्वायरमेंट दिखी मुझे, उसके लिए आप शायद स्टील में डील करते हैं क्या?)\n[13s] CUSTOMER: In what?   (किस में?)\n[14s] AGENT: Do you deal in steel?   (स्टील में डील करते हैं?)\n[15s] CUSTOMER: Where are you calling from?   (कहां से बोल रहे हैं आप?)\n[16s] AGENT: I am speaking from JSW, from Mumbai.   (मैं JSW से बात कर रहा हूं, फ्रॉम मुंबई।)\n[19s] CUSTOMER: Okay.   (अच्छा जी।)\n[22s] CUSTOMER: Actually uh, I don't have much work in sheet metal.   (Actually uh, sheet metal में ज्यादा है नहीं मेरा काम।)\n[24s] AGENT: Okay.   (अच्छा।)\n[25s] CUSTOMER: My work is basically in non-ferrous.   (मेरा non-ferrous का काम है basically.)\n[27s] AGENT: What work is it?   (किसका काम है?)\n[28s] CUSTOMER: I have more work in non-ferrous.   (Non-ferrous का काम ज्यादा है।)\n[29s] AGENT: Okay, okay, okay.   (अच्छा अच्छा अच्छा, okay.)\n[31s] AGENT: Do you have any requirement right now for HR sheet, CR sheet?   (अभी कुछ है रिक्वायरमेंट HR sheet, CR sheet?)\n[32s] CUSTOMER: No, nothing right now.   (नहीं अभी कुछ नहीं है।)\n[34s] AGENT: Nothing right now, okay.   (अभी कुछ नहीं है, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present but doesn't significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Rohit, you need to follow the pitch structure: always ask for permission to speak and then use the supply/price hook to give the customer a reason to continue the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "non-ferrous",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who primarily works with non-ferrous metals, not the sheet metal JSW One sells. The customer immediately stated they have very little requirement for steel. The agent confirmed they had no current need for HR/CR sheets, and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified himself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; the agent went straight to asking if the customer deals in steel.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only reacted to the customer's statement about non-ferrous metals.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was cut short after the customer disqualified themselves.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement right now for HR sheet, CR sheet?\", \"comment\": \"The agent correctly attempted to qualify for a current requirement before ending the call.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Rohit, you need to follow the pitch structure: always ask for permission to speak and then use the supply/price hook to give the customer a reason to continue the conversation.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"non-ferrous\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who primarily works with non-ferrous metals, not the sheet metal JSW One sells. The customer immediately stated they have very little requirement for steel. The agent confirmed they had no current need for HR/CR sheets, and the call ended.\"}",
  "error": null,
  "latency_ms": 32991,
  "input_tokens": 3044,
  "output_tokens": 684,
  "created_at": "2026-09-25 11:07:46",
  "sentiment": "neutral",
  "sentiment_score": -0.15,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.605,
  "agent_talk_sec": 14.7,
  "customer_talk_sec": 9.6,
  "dead_air_sec": 44.7,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 281.6,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 9,
  "discovery_qs": 6,
  "words_agent": 69,
  "words_customer": 38,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903657531",
      "idx": 0,
      "speaker": "agent",
      "start_s": 2.9,
      "end_s": 3.41,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178903657531",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.65,
      "end_s": 4.01,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178903657531",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.25,
      "end_s": 6.3,
      "text_en": "Am I speaking with Bhavesh Maitri India Private Limited?",
      "text_native": "ये भावेश मैत्री इंडिया प्रायव्हेट लिमिटेड से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178903657531",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.67,
      "end_s": 7.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178903657531",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.58,
      "end_s": 12.2,
      "text_en": "Yes, hello, this is Rohit speaking from JSW One. I saw a requirement from you, for that, do you perhaps deal in steel?",
      "text_native": "जी नमस्ते, रोहित बात कर रहा हूं JSW One से। आपकी एक रिक्वायरमेंट दिखी मुझे, उसके लिए आप शायद स्टील में डील करते हैं क्या?"
    },
    {
      "ucid": "21112178903657531",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 13.2,
      "text_en": "In what?",
      "text_native": "किस में?"
    },
    {
      "ucid": "21112178903657531",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.7,
      "end_s": 14.6,
      "text_en": "Do you deal in steel?",
      "text_native": "स्टील में डील करते हैं?"
    },
    {
      "ucid": "21112178903657531",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.2,
      "end_s": 16.1,
      "text_en": "Where are you calling from?",
      "text_native": "कहां से बोल रहे हैं आप?"
    },
    {
      "ucid": "21112178903657531",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 18.5,
      "text_en": "I am speaking from JSW, from Mumbai.",
      "text_native": "मैं JSW से बात कर रहा हूं, फ्रॉम मुंबई।"
    },
    {
      "ucid": "21112178903657531",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.1,
      "end_s": 19.6,
      "text_en": "Okay.",
      "text_native": "अच्छा जी।"
    },
    {
      "ucid": "21112178903657531",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 24.5,
      "text_en": "Actually uh, I don't have much work in sheet metal.",
      "text_native": "Actually uh, sheet metal में ज्यादा है नहीं मेरा काम।"
    },
    {
      "ucid": "21112178903657531",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 24.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178903657531",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 26.5,
      "text_en": "My work is basically in non-ferrous.",
      "text_native": "मेरा non-ferrous का काम है basically."
    },
    {
      "ucid": "21112178903657531",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.8,
      "end_s": 27.4,
      "text_en": "What work is it?",
      "text_native": "किसका काम है?"
    },
    {
      "ucid": "21112178903657531",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 29.2,
      "text_en": "I have more work in non-ferrous.",
      "text_native": "Non-ferrous का काम ज्यादा है।"
    },
    {
      "ucid": "21112178903657531",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.3,
      "end_s": 30.3,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा, okay."
    },
    {
      "ucid": "21112178903657531",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 32.5,
      "text_en": "Do you have any requirement right now for HR sheet, CR sheet?",
      "text_native": "अभी कुछ है रिक्वायरमेंट HR sheet, CR sheet?"
    },
    {
      "ucid": "21112178903657531",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 33.5,
      "text_en": "No, nothing right now.",
      "text_native": "नहीं अभी कुछ नहीं है।"
    },
    {
      "ucid": "21112178903657531",
      "idx": 18,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 34.5,
      "text_en": "Nothing right now, okay.",
      "text_native": "अभी कुछ नहीं है, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903657531",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified himself and the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178903657531",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No hook was delivered; the agent went straight to asking if the customer deals in steel."
    },
    {
      "ucid": "21112178903657531",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only reacted to the customer's statement about non-ferrous metals."
    },
    {
      "ucid": "21112178903657531",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was cut short after the customer disqualified themselves."
    },
    {
      "ucid": "21112178903657531",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement right now for HR sheet, CR sheet?",
      "comment": "The agent correctly attempted to qualify for a current requirement before ending the call."
    },
    {
      "ucid": "21112178903657531",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step committed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}