Call 21112178903649381 2026-09-10 · ankit mistry · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Gujarati | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.53
confidence high · +0/−8
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price signal; instead, he asked directly for a requirement without providing a reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions; the call ended before this stage was reached.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was done, so no relevant USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Jay bhai, good afternoon. I am Ankit Mishra calling from Jindal Steel, Mumbai.
Qualify
So, will we have any requirement currently, for this month?
Summary
The agent called a dormant customer to check for new requirements. The customer confirmed they have no need this month but will likely require material in the first week of the next month. The agent successfully scheduled a specific callback for that time, which the customer agreed to.
Coaching
When re-engaging a dormant account, start with a supply-led hook (e.g., 'we have fresh material available') to create interest before asking if they have a requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Jay bhai, good afternoon. I am Ankit Mishra calling from Jindal Steel, Mumbai. Agent correctly greeted, identified himself and the company, and used the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price signal; instead, he asked directly for a requirement without providing a reason for the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions; the call ended before this stage was reached. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no relevant USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, will we have any requirement currently, for this month? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Then I will call you back around the 2nd or 3rd, okay? Agent secured a clear, committed next step with a specific callback date range, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.615 | 19.5s | 12.2s | 38.3s | 6.0s | 313.8 | 0 | 7 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
હેલો
agent
1.6s
Hello
હેલો
customer
2.2s
Yes
હા
agent
2.5s
Yes, is this Jay ji speaking?
હા, જયજી વાત કરે છે?
customer
3.6s
Yes, tell me.
હા જી, બોલો.
agent
4.5s
Jay bhai, good afternoon. I am Ankit Mishra calling from Jindal Steel, Mumbai.
જય ભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિશ્રી વાત કરું છું, જિંદલ સ્ટીલમાંથી, મુંબઈ.
customer
8.0s
Yes, tell me, tell me.
હા જી, બોલો બોલો.
agent
8.9s
Jay bhai, the month has just changed and we haven't received any requirement from you for the last three to four months. So, will we have any requirement currently, for this month?
જય ભાઈ, હમણાં તમારો મહિનો ચેન્જ થયો છે અને આપણી છેલ્લા ત્રણ ચાર મહિનાથી કોઈ તમારી રિક્વાયરમેન્ટ પણ આવી નથી રહી. તો હાલમાં કઈ આપણી હશે રિક્વાયરમેન્ટ અત્યારમાં, આ મહિના માટે?
customer
15.5s
Uh, for this month, sir, there is no requirement. It will come next month.
અ, આ મહિના માટે તો સાહેબ નથી કોઈ રિક્વાયરમેન્ટ. નેક્સ્ટ મહિનામાં આવશે.
agent
18.7s
Okay, it will come next month. Okay. When are you planning to buy next month? I mean, what will be the schedule?
અચ્છા, નેક્સ્ટ આવતા મહિનામાં આવશે. ઓકે. આવતા મહિનામાં ક્યારે લેવાનું પ્લાનિંગ છે તમારું? એટલે શું હશે શેડ્યુલ?
customer
22.4s
Uh, there is no schedule as such. It will, what to say, approximately, you can consider it will come around the first week of next month.
અ, એ કઈ એમાં શેડ્યુલ ના હોય. એ અત્યારે શું કહેવાય, અંદાજે સમજો ને તમે નેક્સ્ટ મંથમાં ફર્સ્ટ વીકની આસપાસમાં આવશે લગભગ.
agent
28.0s
It will come in the first week. Okay, no problem. Then I will call you back around the 2nd or 3rd, okay?
ફર્સ્ટ વીકમાં આવશે. ઠીક છે, વાંધો નહિ. તો તમને હું બે ત્રણ તારીખની આસપાસમાં તમને કોલબેક કરું, ચાલો.
customer
32.1s
Yes, yes. No problem. Yes.
હા, હા. કાઈ વાંધો નહિ. હા.
agent
33.2s
Okay, Jay bhai. Yeah. Thank you.
ઓકે, જય ભાઈ. યા. થેન્ક યુ.
customer
34.7s
Okay.
ઓકે.