{ "ucid": "21112178903649381", "call_date": "2026-09-10", "start_time": "2026-09-10 16:04:53", "end_time": "2026-09-10 16:06:03", "duration_sec": 70, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "ankit mistry", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6b4abba0a4ceab4bf2413b390cf8ac65.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 343, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178903649381__DIA6b4abba0a4ceab4bf2413b390cf8ac65.mp3", "audio_bytes": 157464, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 52.488, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello (હેલો)\n[2s] AGENT: Hello (હેલો)\n[2s] CUSTOMER: Yes (હા)\n[2s] AGENT: Yes, is this Jay ji speaking? (હા, જયજી વાત કરે છે?)\n[4s] CUSTOMER: Yes, tell me. (હા જી, બોલો.)\n[4s] AGENT: Jay bhai, good afternoon. I am Ankit Mishra calling from Jindal Steel, Mumbai. (જય ભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિશ્રી વાત કરું છું, જિંદલ સ્ટીલમાંથી, મુંબઈ.)\n[8s] CUSTOMER: Yes, tell me, tell me. (હા જી, બોલો બોલો.)\n[9s] AGENT: Jay bhai, the month has just changed and we haven't received any requirement from you for the last three to four months. So, will we have any requirement currently, for this month? (જય ભાઈ, હમણાં તમારો મહિનો ચેન્જ થયો છે અને આપણી છેલ્લા ત્રણ ચાર મહિનાથી કોઈ તમારી રિક્વાયરમેન્ટ પણ આવી નથી રહી. તો હાલમાં કઈ આપણી હશે રિક્વાયરમેન્ટ અત્યારમાં, આ મહિના માટે?)\n[15s] CUSTOMER: Uh, for this month, sir, there is no requirement. It will come next month. (અ, આ મહિના માટે તો સાહેબ નથી કોઈ રિક્વાયરમેન્ટ. નેક્સ્ટ મહિનામાં આવશે.)\n[19s] AGENT: Okay, it will come next month. Okay. When are you planning to buy next month? I mean, what will be the schedule? (અચ્છા, નેક્સ્ટ આવતા મહિનામાં આવશે. ઓકે. આવતા મહિનામાં ક્યારે લેવાનું પ્લાનિંગ છે તમારું? એટલે શું હશે શેડ્યુલ?)\n[22s] CUSTOMER: Uh, there is no schedule as such. It will, what to say, approximately, you can consider it will come around the first week of next month. (અ, એ કઈ એમાં શેડ્યુલ ના હોય. એ અત્યારે શું કહેવાય, અંદાજે સમજો ને તમે નેક્સ્ટ મંથમાં ફર્સ્ટ વીકની આસપાસમાં આવશે લગભગ.)\n[28s] AGENT: It will come in the first week. Okay, no problem. Then I will call you back around the 2nd or 3rd, okay? (ફર્સ્ટ વીકમાં આવશે. ઠીક છે, વાંધો નહિ. તો તમને હું બે ત્રણ તારીખની આસપાસમાં તમને કોલબેક કરું, ચાલો.)\n[32s] CUSTOMER: Yes, yes. No problem. Yes. (હા, હા. કાઈ વાંધો નહિ. હા.)\n[33s] AGENT: Okay, Jay bhai. Yeah. Thank you. (ઓકે, જય ભાઈ. યા. થેન્ક યુ.)\n[35s] CUSTOMER: Okay. (ઓકે.)", "language": "Gujarati", "languages": "[\"Gujarati\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "clear: Some minor background noise on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (0% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "When re-engaging a dormant account, start with a supply-led hook (e.g., 'we have fresh material available') to create interest before asking if they have a requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a dormant customer to check for new requirements. The customer confirmed they have no need this month but will likely require material in the first week of the next month. The agent successfully scheduled a specific callback for that time, which the customer agreed to.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Jay bhai, good afternoon. I am Ankit Mishra calling from Jindal Steel, Mumbai.\", \"comment\": \"Agent correctly greeted, identified himself and the company, and used the customer's name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price signal; instead, he asked directly for a requirement without providing a reason for the call.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the six required discovery questions; the call ended before this stage was reached.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no relevant USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, will we have any requirement currently, for this month?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Then I will call you back around the 2nd or 3rd, okay?\", \"comment\": \"Agent secured a clear, committed next step with a specific callback date range, which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When re-engaging a dormant account, start with a supply-led hook (e.g., 'we have fresh material available') to create interest before asking if they have a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a dormant customer to check for new requirements. The customer confirmed they have no need this month but will likely require material in the first week of the next month. The agent successfully scheduled a specific callback for that time, which the customer agreed to.\"}", "error": null, "latency_ms": 36028, "input_tokens": 3224, "output_tokens": 730, "created_at": "2026-09-25 11:07:51", "sentiment": "negative", "sentiment_score": -0.529, "sentiment_confidence": "high", "pos": 0, "neg": 8, "lex_hits": 5, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.615, "agent_talk_sec": 19.5, "customer_talk_sec": 12.2, "dead_air_sec": 38.3, "longest_monologue_sec": 6.0, "agent_wpm": 313.8, "interruptions": 0, "agent_turns": 7, "customer_turns": 8, "discovery_qs": 5, "words_agent": 102, "words_customer": 56, "monologue_heavy": 0, "turns": [ { "ucid": "21112178903649381", "idx": 0, "speaker": "customer", "start_s": 0.89, "end_s": 1.29, "text_en": "Hello", "text_native": "હેલો" }, { "ucid": "21112178903649381", "idx": 1, "speaker": "agent", "start_s": 1.59, "end_s": 1.9, "text_en": "Hello", "text_native": "હેલો" }, { "ucid": "21112178903649381", "idx": 2, "speaker": "customer", "start_s": 2.19, "end_s": 2.39, "text_en": "Yes", "text_native": "હા" }, { "ucid": "21112178903649381", "idx": 3, "speaker": "agent", "start_s": 2.49, "end_s": 3.4, "text_en": "Yes, is this Jay ji speaking?", "text_native": "હા, જયજી વાત કરે છે?" }, { "ucid": "21112178903649381", "idx": 4, "speaker": "customer", "start_s": 3.58, "end_s": 4.29, "text_en": "Yes, tell me.", "text_native": "હા જી, બોલો." }, { "ucid": "21112178903649381", "idx": 5, "speaker": "agent", "start_s": 4.49, "end_s": 7.89, "text_en": "Jay bhai, good afternoon. I am Ankit Mishra calling from Jindal Steel, Mumbai.", "text_native": "જય ભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિશ્રી વાત કરું છું, જિંદલ સ્ટીલમાંથી, મુંબઈ." }, { "ucid": "21112178903649381", "idx": 6, "speaker": "customer", "start_s": 8.0, "end_s": 8.79, "text_en": "Yes, tell me, tell me.", "text_native": "હા જી, બોલો બોલો." }, { "ucid": "21112178903649381", "idx": 7, "speaker": "agent", "start_s": 8.89, "end_s": 14.89, "text_en": "Jay bhai, the month has just changed and we haven't received any requirement from you for the last three to four months. So, will we have any requirement currently, for this month?", "text_native": "જય ભાઈ, હમણાં તમારો મહિનો ચેન્જ થયો છે અને આપણી છેલ્લા ત્રણ ચાર મહિનાથી કોઈ તમારી રિક્વાયરમેન્ટ પણ આવી નથી રહી. તો હાલમાં કઈ આપણી હશે રિક્વાયરમેન્ટ અત્યારમાં, આ મહિના માટે?" }, { "ucid": "21112178903649381", "idx": 8, "speaker": "customer", "start_s": 15.49, "end_s": 18.59, "text_en": "Uh, for this month, sir, there is no requirement. It will come next month.", "text_native": "અ, આ મહિના માટે તો સાહેબ નથી કોઈ રિક્વાયરમેન્ટ. નેક્સ્ટ મહિનામાં આવશે." }, { "ucid": "21112178903649381", "idx": 9, "speaker": "agent", "start_s": 18.69, "end_s": 22.29, "text_en": "Okay, it will come next month. Okay. When are you planning to buy next month? I mean, what will be the schedule?", "text_native": "અચ્છા, નેક્સ્ટ આવતા મહિનામાં આવશે. ઓકે. આવતા મહિનામાં ક્યારે લેવાનું પ્લાનિંગ છે તમારું? એટલે શું હશે શેડ્યુલ?" }, { "ucid": "21112178903649381", "idx": 10, "speaker": "customer", "start_s": 22.39, "end_s": 27.89, "text_en": "Uh, there is no schedule as such. It will, what to say, approximately, you can consider it will come around the first week of next month.", "text_native": "અ, એ કઈ એમાં શેડ્યુલ ના હોય. એ અત્યારે શું કહેવાય, અંદાજે સમજો ને તમે નેક્સ્ટ મંથમાં ફર્સ્ટ વીકની આસપાસમાં આવશે લગભગ." }, { "ucid": "21112178903649381", "idx": 11, "speaker": "agent", "start_s": 27.99, "end_s": 31.89, "text_en": "It will come in the first week. Okay, no problem. Then I will call you back around the 2nd or 3rd, okay?", "text_native": "ફર્સ્ટ વીકમાં આવશે. ઠીક છે, વાંધો નહિ. તો તમને હું બે ત્રણ તારીખની આસપાસમાં તમને કોલબેક કરું, ચાલો." }, { "ucid": "21112178903649381", "idx": 12, "speaker": "customer", "start_s": 32.09, "end_s": 33.09, "text_en": "Yes, yes. No problem. Yes.", "text_native": "હા, હા. કાઈ વાંધો નહિ. હા." }, { "ucid": "21112178903649381", "idx": 13, "speaker": "agent", "start_s": 33.19, "end_s": 34.59, "text_en": "Okay, Jay bhai. Yeah. Thank you.", "text_native": "ઓકે, જય ભાઈ. યા. થેન્ક યુ." }, { "ucid": "21112178903649381", "idx": 14, "speaker": "customer", "start_s": 34.69, "end_s": 35.19, "text_en": "Okay.", "text_native": "ઓકે." } ], "steps": [ { "ucid": "21112178903649381", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Jay bhai, good afternoon. I am Ankit Mishra calling from Jindal Steel, Mumbai.", "comment": "Agent correctly greeted, identified himself and the company, and used the customer's name." }, { "ucid": "21112178903649381", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not lead with a supply or price signal; instead, he asked directly for a requirement without providing a reason for the call." }, { "ucid": "21112178903649381", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent did not ask any of the six required discovery questions; the call ended before this stage was reached." }, { "ucid": "21112178903649381", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was done, so no relevant USPs were pitched." }, { "ucid": "21112178903649381", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "So, will we have any requirement currently, for this month?", "comment": "Agent successfully asked if a current requirement exists, which is the primary goal of this step." }, { "ucid": "21112178903649381", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Then I will call you back around the 2nd or 3rd, okay?", "comment": "Agent secured a clear, committed next step with a specific callback date range, which the customer accepted." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [ "rejection" ] }