Call 21112178903390831 2026-09-10 · Ronak Mehta · 2:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Wrap up time exceeded :0 | full conversation 43 turns, clean transcript (0% inaudible) | Hindi | 43 | new_registration (campaign_name:high) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +9/−3
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about business type and monthly quantity; other key information like payment terms was not discovered.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although a current need was identified, the agent failed to capture any specification details on the call, deferring it to WhatsApp.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a concrete next step; agent agreed to wait for a WhatsApp without setting a specific follow-up time.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes, Rupinder ji, good afternoon. This is Akash speaking from JSW One.
Summary
The agent contacted a new registrant who revealed they are an existing JSW authorized distributor and trader. The customer confirmed a monthly volume of 500-1000 tons and has a current requirement. The customer offered to send the requirement details via WhatsApp, and the agent agreed, ending the call without capturing the specs or scheduling a firm follow-up.
Coaching
When a customer offers to send their requirement via WhatsApp, always secure a specific time for a follow-up call to discuss it, which creates a firm next step.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, Rupinder ji, good afternoon. This is Akash speaking from JSW One. Agent provided a standard, polite opening without any hard sales pressure. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 3 | 0.5 | I could see your account in the name of Bihari Ji Steel Corporation. Agent confirmed company name and contact number, and established procurement involvement, but did not ask for the city. |
| NR3 Full discovery (8 Qs) | 3 | fail | 3 | 0.0 |
Agent only asked about business type and monthly quantity; other key information like payment terms was not discovered. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent did not explain any benefits of the JSW One platform, such as transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although a current need was identified, the agent failed to capture any specification details on the call, deferring it to WhatsApp. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a concrete next step; agent agreed to wait for a WhatsApp without setting a specific follow-up time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.565 | 47.2s | 36.3s | 93.5s | 7.0s | 336.9 | 0 | 21 | 22 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello?
agent
6.4s
Yes, Rupinder ji, good afternoon. This is Akash speaking from JSW One.
जी, रुपिंदर जी, good afternoon. आकाश का बात कर रहा हूं मैं JSW One से।
customer
9.6s
Yes.
हांजी।
agent
10.2s
I could see your account, I am speaking from JSW, sir.
आपका आपका account दिख रहा था JSW से बात कर रहा हूं सर।
customer
12.3s
Yes.
हांजी।
agent
12.9s
I could see your account in the name of Bihari Ji Steel Corporation. Were you planning to buy any material in steel? Like HR sheet, CR sheet, pipes.
आपका बिहारी जी स्टील कॉर्पोरेशन के नाम से मुझे account दिख रहा था। आप कुछ uh plan कर रहे थे क्या material लेने में steel में? जैसे HR sheet, CR sheet, pipes.
customer
19.5s
Uh from JSW steel?
Uh JSW steel में से?
agent
21.1s
I am speaking from JSW One, sir. I can see your account. You were exploring your account, I think.
JSW One से बात कर रहा हूं सर। आपका account दिख रहा है। आपका account आप कुछ explore कर रहे थे I think.
customer
24.7s
Yes, no, I had activated that, I had downloaded the JSW One app here. So I was looking at it.
हां, नहीं वो तो मैं activate करा उसमें यहां पे JSW One app पे download करी थी। तो उसमें देख रहा था।
agent
28.7s
So do you deal in any material right now or are you planning to purchase?
तो कोई आप material में आप deal करते हैं अभी आप या plan कर रहे हैं purchase करने का?
customer
31.5s
No, I am actually an authorized distributor of JSW steel myself, sir.
नहीं मैं actually खुद JSW steel का authorized distributor ही हूं सर।
agent
34.4s
Okay.
customer
35.2s
Yes.
हां।
agent
35.4s
What do you deal in?
किस चीज में deal करते हैं आप?
customer
37.0s
And we deal in our color coated coils, color coated sheet, HGI sheet.
और इसमें deal करते हैं अपने color coated coils में, color coated sheet में, HGI sheet में।
agent
40.4s
PPGI products?
PPGI products है?
customer
41.6s
Yes, PPGI and galvanized product.
हां, PPGI और galvanized product.
agent
43.5s
Okay. So do you take coils, do you take sheets, what do you take? What do you prefer? And what is your monthly quantity?
Okay. तो आप coils लेते हैं, sheets लेते हैं, क्या लेते हैं आप? क्या prefer करते हैं आप? और कितना होता है आपका monthly?
customer
47.6s
No, for coil and this, what happens is, we have another unit, by the name of Sri Shyam Corporation.
नहीं coil और ये तो क्या है कि जैसे हमारा दूसरा unit है, श्री श्याम कॉर्पोरेशन के नाम से।
agent
51.1s
Okay.
customer
51.5s
So the work is done with them.
तो उनके साथ working हो जाती है।
customer
53.5s
And the pipes and tubes' hollow section division, we do that ourselves.
और pipes and tubes का जो hollow section का division है, वो हम खुद करते हैं।
agent
56.6s
Okay.
customer
57.4s
So that comes from your Udisa plant, from JSW Kalinga.
तो वो Udisa plant से आता है आपका JSW Kalinga से।
agent
59.9s
Okay. So how many tons do you have? I mean, it must be a lot if you are taking it directly from the plant.
Okay. तो आपका कितना ton होता है? मतलब वो तो ज्यादा ही होगा direct plant से ले रहे हो तो आप।
customer
63.1s
Yes, it's not fixed like that, sir. But it comes, five hundred, a thousand tons of material.
हां वो ऐसा fix नहीं है सर। आता है पर पांच सौ, हजार ton माल।
agent
66.0s
Okay. So right now, what is your current requirement? Is there any requirement in metal and products?
Okay. तो अभी अभी आपका current में क्या requirement है? कुछ requirement है metal and products में?
customer
69.7s
There is a current requirement but uh should I tell you the current requirement right now?
Current requirement है but uh मैं आपको बताऊं मैं current requirement अभी?
agent
72.2s
Yes sir, please tell me. If there is a current requirement, then tell me. So I will give you its pricing because because the pricing, you see sir, it
हां सर बताइए। Current requirement है तो बताइए। तो मैं आपको उसका pricing दे देता हूं क्योंकि क्योंकि pricing जो है ना सर वो
agent
77.7s
So if you have a plan to purchase in the current next one or two days
तो अगर अभी आपका current next एक दो दिन में ही plan है purchase करना
customer
79.8s
There is a plan to purchase, but I'll tell you, you see.
Purchase का plan है but मैं आपको बताता हूं देखिए आप।
customer
82.1s
In this, HR
इसके अंदर HR
agent
82.7s
On my WhatsApp
मुझे WhatsApp पे
customer
83.3s
I am sending a WhatsApp to this number of yours, one minute.
मैं आपके इस नंबर पे WhatsApp कर रहा हूं एक मिनट।
agent
85.0s
I am pinging you on your WhatsApp number. You WhatsApp on that. You were saying something.
मैं आपको WhatsApp number पे ping कर रहा हूं। उसपे आप WhatsApp कीजिए। आप कुछ बोल रहे थे।
customer
88.2s
Yes, I... you ping me, I will send the requirement on that itself.
हां मैं, आप मुझे ping कर दीजिए मैं उसी पे भेज देता हूं requirement.
agent
90.8s
Understood, understood sir. And what do you manufacture, sir?
Understood, understood sir. और आप क्या manufacturing करते हैं सर?
customer
93.0s
We don't do any manufacturing, sir, we do trading.
Manufacturing कुछ नहीं करते हैं सर, trading करते हैं।
agent
94.8s
It's pure trading for you? Okay, fine.
Trading है आपका pure? Okay, fine.
agent
96.8s
That will work, sir. Okay, I have sent you the card, so you send me the requirement on that. I will check and
चलेगा सर। ठीक है आपको मैंने card भेजा हूं, तो आप उसपे मुझे requirement भेज दीजिए। मैं check करके
customer
100.0s
Okay, okay.
ठीक है, ठीक है।
agent
100.9s
Thank you.
customer
101.8s
Okay.