{
  "ucid": "21112178903390831",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 15:21:48",
  "end_time": "2026-09-10 15:24:45",
  "duration_sec": 177,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA27a48dee82db284a8cb46d11c6516fc3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 346,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178903390831__DIA27a48dee82db284a8cb46d11c6516fc3.mp3",
  "audio_bytes": 475848,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 158.616,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?\n[6s] AGENT: Yes, Rupinder ji, good afternoon. This is Akash speaking from JSW One.   (जी, रुपिंदर जी, good afternoon. आकाश का बात कर रहा हूं मैं JSW One से।)\n[10s] CUSTOMER: Yes.   (हांजी।)\n[10s] AGENT: I could see your account, I am speaking from JSW, sir.   (आपका आपका account दिख रहा था JSW से बात कर रहा हूं सर।)\n[12s] CUSTOMER: Yes.   (हांजी।)\n[13s] AGENT: I could see your account in the name of Bihari Ji Steel Corporation. Were you planning to buy any material in steel? Like HR sheet, CR sheet, pipes.   (आपका बिहारी जी स्टील कॉर्पोरेशन के नाम से मुझे account दिख रहा था। आप कुछ uh plan कर रहे थे क्या material लेने में steel में? जैसे HR sheet, CR sheet, pipes.)\n[20s] CUSTOMER: Uh from JSW steel?   (Uh JSW steel में से?)\n[21s] AGENT: I am speaking from JSW One, sir. I can see your account. You were exploring your account, I think.   (JSW One से बात कर रहा हूं सर। आपका account दिख रहा है। आपका account आप कुछ explore कर रहे थे I think.)\n[25s] CUSTOMER: Yes, no, I had activated that, I had downloaded the JSW One app here. So I was looking at it.   (हां, नहीं वो तो मैं activate करा उसमें यहां पे JSW One app पे download करी थी। तो उसमें देख रहा था।)\n[29s] AGENT: So do you deal in any material right now or are you planning to purchase?   (तो कोई आप material में आप deal करते हैं अभी आप या plan कर रहे हैं purchase करने का?)\n[32s] CUSTOMER: No, I am actually an authorized distributor of JSW steel myself, sir.   (नहीं मैं actually खुद JSW steel का authorized distributor ही हूं सर।)\n[34s] AGENT: Okay.\n[35s] CUSTOMER: Yes.   (हां।)\n[35s] AGENT: What do you deal in?   (किस चीज में deal करते हैं आप?)\n[37s] CUSTOMER: And we deal in our color coated coils, color coated sheet, HGI sheet.   (और इसमें deal करते हैं अपने color coated coils में, color coated sheet में, HGI sheet में।)\n[40s] AGENT: PPGI products?   (PPGI products है?)\n[42s] CUSTOMER: Yes, PPGI and galvanized product.   (हां, PPGI और galvanized product.)\n[44s] AGENT: Okay. So do you take coils, do you take sheets, what do you take? What do you prefer? And what is your monthly quantity?   (Okay. तो आप coils लेते हैं, sheets लेते हैं, क्या लेते हैं आप? क्या prefer करते हैं आप? और कितना होता है आपका monthly?)\n[48s] CUSTOMER: No, for coil and this, what happens is, we have another unit, by the name of Sri Shyam Corporation.   (नहीं coil और ये तो क्या है कि जैसे हमारा दूसरा unit है, श्री श्याम कॉर्पोरेशन के नाम से।)\n[51s] AGENT: Okay.\n[52s] CUSTOMER: So the work is done with them.   (तो उनके साथ working हो जाती है।)\n[54s] CUSTOMER: And the pipes and tubes' hollow section division, we do that ourselves.   (और pipes and tubes का जो hollow section का division है, वो हम खुद करते हैं।)\n[57s] AGENT: Okay.\n[57s] CUSTOMER: So that comes from your Udisa plant, from JSW Kalinga.   (तो वो Udisa plant से आता है आपका JSW Kalinga से।)\n[60s] AGENT: Okay. So how many tons do you have? I mean, it must be a lot if you are taking it directly from the plant.   (Okay. तो आपका कितना ton होता है? मतलब वो तो ज्यादा ही होगा direct plant से ले रहे हो तो आप।)\n[63s] CUSTOMER: Yes, it's not fixed like that, sir. But it comes, five hundred, a thousand tons of material.   (हां वो ऐसा fix नहीं है सर। आता है पर पांच सौ, हजार ton माल।)\n[66s] AGENT: Okay. So right now, what is your current requirement? Is there any requirement in metal and products?   (Okay. तो अभी अभी आपका current में क्या requirement है? कुछ requirement है metal and products में?)\n[70s] CUSTOMER: There is a current requirement but uh should I tell you the current requirement right now?   (Current requirement है but uh मैं आपको बताऊं मैं current requirement अभी?)\n[72s] AGENT: Yes sir, please tell me. If there is a current requirement, then tell me. So I will give you its pricing because because the pricing, you see sir, it   (हां सर बताइए। Current requirement है तो बताइए। तो मैं आपको उसका pricing दे देता हूं क्योंकि क्योंकि pricing जो है ना सर वो)\n[78s] AGENT: So if you have a plan to purchase in the current next one or two days   (तो अगर अभी आपका current next एक दो दिन में ही plan है purchase करना)\n[80s] CUSTOMER: There is a plan to purchase, but I'll tell you, you see.   (Purchase का plan है but मैं आपको बताता हूं देखिए आप।)\n[82s] CUSTOMER: In this, HR   (इसके अंदर HR)\n[83s] AGENT: On my WhatsApp   (मुझे WhatsApp पे)\n[83s] CUSTOMER: I am sending a WhatsApp to this number of yours, one minute.   (मैं आपके इस नंबर पे WhatsApp कर रहा हूं एक मिनट।)\n[85s] AGENT: I am pinging you on your WhatsApp number. You WhatsApp on that. You were saying something.   (मैं आपको WhatsApp number पे ping कर रहा हूं। उसपे आप WhatsApp कीजिए। आप कुछ बोल रहे थे।)\n[88s] CUSTOMER: Yes, I... you ping me, I will send the requirement on that itself.   (हां मैं, आप मुझे ping कर दीजिए मैं उसी पे भेज देता हूं requirement.)\n[91s] AGENT: Understood, understood sir. And what do you manufacture, sir?   (Understood, understood sir. और आप क्या manufacturing करते हैं सर?)\n[93s] CUSTOMER: We don't do any manufacturing, sir, we do trading.   (Manufacturing कुछ नहीं करते हैं सर, trading करते हैं।)\n[95s] AGENT: It's pure trading for you? Okay, fine.   (Trading है आपका pure? Okay, fine.)\n[97s] AGENT: That will work, sir. Okay, I have sent you the card, so you send me the requirement on that. I will check and   (चलेगा सर। ठीक है आपको मैंने card भेजा हूं, तो आप उसपे मुझे requirement भेज दीजिए। मैं check करके)\n[100s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[101s] AGENT: Thank you.\n[102s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 43,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "43 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer offers to send their requirement via WhatsApp, always secure a specific time for a follow-up call to discuss it, which creates a firm next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who revealed they are an existing JSW authorized distributor and trader. The customer confirmed a monthly volume of 500-1000 tons and has a current requirement. The customer offered to send the requirement details via WhatsApp, and the agent agreed, ending the call without capturing the specs or scheduling a firm follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, Rupinder ji, good afternoon. This is Akash speaking from JSW One.\", \"comment\": \"Agent provided a standard, polite opening without any hard sales pressure.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"I could see your account in the name of Bihari Ji Steel Corporation.\", \"comment\": \"Agent confirmed company name and contact number, and established procurement involvement, but did not ask for the city.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 3, \"evidence\": \"\", \"comment\": \"Agent only asked about business type and monthly quantity; other key information like payment terms was not discovered.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not explain any benefits of the JSW One platform, such as transparent pricing or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although a current need was identified, the agent failed to capture any specification details on the call, deferring it to WhatsApp.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a concrete next step; agent agreed to wait for a WhatsApp without setting a specific follow-up time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer offers to send their requirement via WhatsApp, always secure a specific time for a follow-up call to discuss it, which creates a firm next step.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who revealed they are an existing JSW authorized distributor and trader. The customer confirmed a monthly volume of 500-1000 tons and has a current requirement. The customer offered to send the requirement details via WhatsApp, and the agent agreed, ending the call without capturing the specs or scheduling a firm follow-up.\"}",
  "error": null,
  "latency_ms": 40037,
  "input_tokens": 4230,
  "output_tokens": 738,
  "created_at": "2026-09-25 11:07:58",
  "sentiment": "positive",
  "sentiment_score": 0.257,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 3,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.565,
  "agent_talk_sec": 47.2,
  "customer_talk_sec": 36.3,
  "dead_air_sec": 93.5,
  "longest_monologue_sec": 7.0,
  "agent_wpm": 336.9,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 22,
  "discovery_qs": 12,
  "words_agent": 265,
  "words_customer": 191,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903390831",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 5.5,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178903390831",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.4,
      "end_s": 9.1,
      "text_en": "Yes, Rupinder ji, good afternoon. This is Akash speaking from JSW One.",
      "text_native": "जी, रुपिंदर जी, good afternoon. आकाश का बात कर रहा हूं मैं JSW One से।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 2,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 9.9,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 3,
      "speaker": "agent",
      "start_s": 10.2,
      "end_s": 11.9,
      "text_en": "I could see your account, I am speaking from JSW, sir.",
      "text_native": "आपका आपका account दिख रहा था JSW से बात कर रहा हूं सर।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.3,
      "end_s": 12.6,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.9,
      "end_s": 18.8,
      "text_en": "I could see your account in the name of Bihari Ji Steel Corporation. Were you planning to buy any material in steel? Like HR sheet, CR sheet, pipes.",
      "text_native": "आपका बिहारी जी स्टील कॉर्पोरेशन के नाम से मुझे account दिख रहा था। आप कुछ uh plan कर रहे थे क्या material लेने में steel में? जैसे HR sheet, CR sheet, pipes."
    },
    {
      "ucid": "21112178903390831",
      "idx": 6,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 20.7,
      "text_en": "Uh from JSW steel?",
      "text_native": "Uh JSW steel में से?"
    },
    {
      "ucid": "21112178903390831",
      "idx": 7,
      "speaker": "agent",
      "start_s": 21.1,
      "end_s": 24.5,
      "text_en": "I am speaking from JSW One, sir. I can see your account. You were exploring your account, I think.",
      "text_native": "JSW One से बात कर रहा हूं सर। आपका account दिख रहा है। आपका account आप कुछ explore कर रहे थे I think."
    },
    {
      "ucid": "21112178903390831",
      "idx": 8,
      "speaker": "customer",
      "start_s": 24.7,
      "end_s": 28.3,
      "text_en": "Yes, no, I had activated that, I had downloaded the JSW One app here. So I was looking at it.",
      "text_native": "हां, नहीं वो तो मैं activate करा उसमें यहां पे JSW One app पे download करी थी। तो उसमें देख रहा था।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 9,
      "speaker": "agent",
      "start_s": 28.7,
      "end_s": 31.5,
      "text_en": "So do you deal in any material right now or are you planning to purchase?",
      "text_native": "तो कोई आप material में आप deal करते हैं अभी आप या plan कर रहे हैं purchase करने का?"
    },
    {
      "ucid": "21112178903390831",
      "idx": 10,
      "speaker": "customer",
      "start_s": 31.5,
      "end_s": 33.9,
      "text_en": "No, I am actually an authorized distributor of JSW steel myself, sir.",
      "text_native": "नहीं मैं actually खुद JSW steel का authorized distributor ही हूं सर।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 11,
      "speaker": "agent",
      "start_s": 34.4,
      "end_s": 34.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178903390831",
      "idx": 12,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 35.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 13,
      "speaker": "agent",
      "start_s": 35.4,
      "end_s": 36.5,
      "text_en": "What do you deal in?",
      "text_native": "किस चीज में deal करते हैं आप?"
    },
    {
      "ucid": "21112178903390831",
      "idx": 14,
      "speaker": "customer",
      "start_s": 37.0,
      "end_s": 40.2,
      "text_en": "And we deal in our color coated coils, color coated sheet, HGI sheet.",
      "text_native": "और इसमें deal करते हैं अपने color coated coils में, color coated sheet में, HGI sheet में।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 15,
      "speaker": "agent",
      "start_s": 40.4,
      "end_s": 41.3,
      "text_en": "PPGI products?",
      "text_native": "PPGI products है?"
    },
    {
      "ucid": "21112178903390831",
      "idx": 16,
      "speaker": "customer",
      "start_s": 41.6,
      "end_s": 43.1,
      "text_en": "Yes, PPGI and galvanized product.",
      "text_native": "हां, PPGI और galvanized product."
    },
    {
      "ucid": "21112178903390831",
      "idx": 17,
      "speaker": "agent",
      "start_s": 43.5,
      "end_s": 47.2,
      "text_en": "Okay. So do you take coils, do you take sheets, what do you take? What do you prefer? And what is your monthly quantity?",
      "text_native": "Okay. तो आप coils लेते हैं, sheets लेते हैं, क्या लेते हैं आप? क्या prefer करते हैं आप? और कितना होता है आपका monthly?"
    },
    {
      "ucid": "21112178903390831",
      "idx": 18,
      "speaker": "customer",
      "start_s": 47.6,
      "end_s": 51.1,
      "text_en": "No, for coil and this, what happens is, we have another unit, by the name of Sri Shyam Corporation.",
      "text_native": "नहीं coil और ये तो क्या है कि जैसे हमारा दूसरा unit है, श्री श्याम कॉर्पोरेशन के नाम से।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 19,
      "speaker": "agent",
      "start_s": 51.1,
      "end_s": 51.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178903390831",
      "idx": 20,
      "speaker": "customer",
      "start_s": 51.5,
      "end_s": 52.9,
      "text_en": "So the work is done with them.",
      "text_native": "तो उनके साथ working हो जाती है।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 21,
      "speaker": "customer",
      "start_s": 53.5,
      "end_s": 56.1,
      "text_en": "And the pipes and tubes' hollow section division, we do that ourselves.",
      "text_native": "और pipes and tubes का जो hollow section का division है, वो हम खुद करते हैं।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 22,
      "speaker": "agent",
      "start_s": 56.6,
      "end_s": 57.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178903390831",
      "idx": 23,
      "speaker": "customer",
      "start_s": 57.4,
      "end_s": 59.5,
      "text_en": "So that comes from your Udisa plant, from JSW Kalinga.",
      "text_native": "तो वो Udisa plant से आता है आपका JSW Kalinga से।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 24,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 62.8,
      "text_en": "Okay. So how many tons do you have? I mean, it must be a lot if you are taking it directly from the plant.",
      "text_native": "Okay. तो आपका कितना ton होता है? मतलब वो तो ज्यादा ही होगा direct plant से ले रहे हो तो आप।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 25,
      "speaker": "customer",
      "start_s": 63.1,
      "end_s": 65.5,
      "text_en": "Yes, it's not fixed like that, sir. But it comes, five hundred, a thousand tons of material.",
      "text_native": "हां वो ऐसा fix नहीं है सर। आता है पर पांच सौ, हजार ton माल।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 26,
      "speaker": "agent",
      "start_s": 66.0,
      "end_s": 69.3,
      "text_en": "Okay. So right now, what is your current requirement? Is there any requirement in metal and products?",
      "text_native": "Okay. तो अभी अभी आपका current में क्या requirement है? कुछ requirement है metal and products में?"
    },
    {
      "ucid": "21112178903390831",
      "idx": 27,
      "speaker": "customer",
      "start_s": 69.7,
      "end_s": 72.2,
      "text_en": "There is a current requirement but uh should I tell you the current requirement right now?",
      "text_native": "Current requirement है but uh मैं आपको बताऊं मैं current requirement अभी?"
    },
    {
      "ucid": "21112178903390831",
      "idx": 28,
      "speaker": "agent",
      "start_s": 72.2,
      "end_s": 77.1,
      "text_en": "Yes sir, please tell me. If there is a current requirement, then tell me. So I will give you its pricing because because the pricing, you see sir, it",
      "text_native": "हां सर बताइए। Current requirement है तो बताइए। तो मैं आपको उसका pricing दे देता हूं क्योंकि क्योंकि pricing जो है ना सर वो"
    },
    {
      "ucid": "21112178903390831",
      "idx": 29,
      "speaker": "agent",
      "start_s": 77.7,
      "end_s": 79.8,
      "text_en": "So if you have a plan to purchase in the current next one or two days",
      "text_native": "तो अगर अभी आपका current next एक दो दिन में ही plan है purchase करना"
    },
    {
      "ucid": "21112178903390831",
      "idx": 30,
      "speaker": "customer",
      "start_s": 79.8,
      "end_s": 81.5,
      "text_en": "There is a plan to purchase, but I'll tell you, you see.",
      "text_native": "Purchase का plan है but मैं आपको बताता हूं देखिए आप।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 31,
      "speaker": "customer",
      "start_s": 82.1,
      "end_s": 82.7,
      "text_en": "In this, HR",
      "text_native": "इसके अंदर HR"
    },
    {
      "ucid": "21112178903390831",
      "idx": 32,
      "speaker": "agent",
      "start_s": 82.7,
      "end_s": 83.3,
      "text_en": "On my WhatsApp",
      "text_native": "मुझे WhatsApp पे"
    },
    {
      "ucid": "21112178903390831",
      "idx": 33,
      "speaker": "customer",
      "start_s": 83.3,
      "end_s": 84.8,
      "text_en": "I am sending a WhatsApp to this number of yours, one minute.",
      "text_native": "मैं आपके इस नंबर पे WhatsApp कर रहा हूं एक मिनट।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 34,
      "speaker": "agent",
      "start_s": 85.0,
      "end_s": 87.8,
      "text_en": "I am pinging you on your WhatsApp number. You WhatsApp on that. You were saying something.",
      "text_native": "मैं आपको WhatsApp number पे ping कर रहा हूं। उसपे आप WhatsApp कीजिए। आप कुछ बोल रहे थे।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 35,
      "speaker": "customer",
      "start_s": 88.2,
      "end_s": 90.5,
      "text_en": "Yes, I... you ping me, I will send the requirement on that itself.",
      "text_native": "हां मैं, आप मुझे ping कर दीजिए मैं उसी पे भेज देता हूं requirement."
    },
    {
      "ucid": "21112178903390831",
      "idx": 36,
      "speaker": "agent",
      "start_s": 90.8,
      "end_s": 92.8,
      "text_en": "Understood, understood sir. And what do you manufacture, sir?",
      "text_native": "Understood, understood sir. और आप क्या manufacturing करते हैं सर?"
    },
    {
      "ucid": "21112178903390831",
      "idx": 37,
      "speaker": "customer",
      "start_s": 93.0,
      "end_s": 94.6,
      "text_en": "We don't do any manufacturing, sir, we do trading.",
      "text_native": "Manufacturing कुछ नहीं करते हैं सर, trading करते हैं।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 38,
      "speaker": "agent",
      "start_s": 94.8,
      "end_s": 96.2,
      "text_en": "It's pure trading for you? Okay, fine.",
      "text_native": "Trading है आपका pure? Okay, fine."
    },
    {
      "ucid": "21112178903390831",
      "idx": 39,
      "speaker": "agent",
      "start_s": 96.8,
      "end_s": 100.0,
      "text_en": "That will work, sir. Okay, I have sent you the card, so you send me the requirement on that. I will check and",
      "text_native": "चलेगा सर। ठीक है आपको मैंने card भेजा हूं, तो आप उसपे मुझे requirement भेज दीजिए। मैं check करके"
    },
    {
      "ucid": "21112178903390831",
      "idx": 40,
      "speaker": "customer",
      "start_s": 100.0,
      "end_s": 100.6,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178903390831",
      "idx": 41,
      "speaker": "agent",
      "start_s": 100.9,
      "end_s": 101.5,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178903390831",
      "idx": 42,
      "speaker": "customer",
      "start_s": 101.8,
      "end_s": 102.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178903390831",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, Rupinder ji, good afternoon. This is Akash speaking from JSW One.",
      "comment": "Agent provided a standard, polite opening without any hard sales pressure."
    },
    {
      "ucid": "21112178903390831",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 3,
      "evidence": "I could see your account in the name of Bihari Ji Steel Corporation.",
      "comment": "Agent confirmed company name and contact number, and established procurement involvement, but did not ask for the city."
    },
    {
      "ucid": "21112178903390831",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 3,
      "evidence": "",
      "comment": "Agent only asked about business type and monthly quantity; other key information like payment terms was not discovered."
    },
    {
      "ucid": "21112178903390831",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not explain any benefits of the JSW One platform, such as transparent pricing or test certificates."
    },
    {
      "ucid": "21112178903390831",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although a current need was identified, the agent failed to capture any specification details on the call, deferring it to WhatsApp."
    },
    {
      "ucid": "21112178903390831",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a concrete next step; agent agreed to wait for a WhatsApp without setting a specific follow-up time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}