{
  "ucid": "21112178903363911",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 15:17:19",
  "end_time": "2026-09-10 15:18:11",
  "duration_sec": 52,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbaa8ce9f76badcbd5a3c6381be7c2a8b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 350,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903363911__DIAbaa8ce9f76badcbd5a3c6381be7c2a8b.mp3",
  "audio_bytes": 100008,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 33.336,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हेलो।)\n[1s] AGENT: Hello.   (हेलो।)\n[2s] CUSTOMER: Hello.   (हेलो।)\n[2s] AGENT: Hello.   (हेलो।)\n[4s] CUSTOMER: Hello.   (हेलो।)\n[4s] AGENT: Hello.   (हेलो।)\n[5s] CUSTOMER: Yes, speak.   (हाँ बोलिए।)\n[6s] AGENT: Yes yes sir, good evening. Kartikeya was speaking from JSW One.   (हाँ जी हाँ जी सर, गुड इवनिंग। कार्तिकेय बात कर रहा था JSW One से।)\n[9s] CUSTOMER: Yes, speak.   (हाँ बोलिए।)\n[10s] AGENT: Uh sir, in this Pro-Tech Ventures, do you have any steel requirement? Something like HR etc.?   (अह सर ये Pro-Tech Ventures में अपना स्टील का रिक्वायरमेंट रहता है क्या? एच आर वगेरा का कुछ?)\n[14s] CUSTOMER: No, no.   (नहीं नहीं।)\n[15s] AGENT: You don't have a steel segment?   (स्टील सेगमेंट नहीं है आपका?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: The call begins with a prolonged exchange of 'hello' before the conversation starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opener missed asking for permission to speak; starting with 'Is this a good time for a quick chat?' can help warm up the customer before you ask about their needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead at Pro-Tech Ventures to inquire about steel requirements. The customer immediately stated they do not have a steel segment, which disqualified the lead and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[6s] AGENT: Yes yes sir, good evening. Kartikeya was speaking from JSW One.\", \"comment\": \"The agent greeted and identified himself but failed to ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[10s] AGENT: Uh sir, in this Pro-Tech Ventures, do you have any steel requirement? Something like HR etc.?\", \"comment\": \"The agent did not provide a hook or value proposition, instead jumping directly to asking about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had an opportunity to pitch any USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[10s] AGENT: Uh sir, in this Pro-Tech Ventures, do you have any steel requirement? Something like HR etc.?\", \"comment\": \"Agent successfully executed the intent of this step by asking if a requirement for steel exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly after the customer denied having a requirement, with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener missed asking for permission to speak; starting with 'Is this a good time for a quick chat?' can help warm up the customer before you ask about their needs.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead at Pro-Tech Ventures to inquire about steel requirements. The customer immediately stated they do not have a steel segment, which disqualified the lead and ended the call.\"}",
  "error": null,
  "latency_ms": 29498,
  "input_tokens": 2804,
  "output_tokens": 730,
  "created_at": "2026-09-25 11:07:49",
  "sentiment": "negative",
  "sentiment_score": -0.333,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.748,
  "agent_talk_sec": 9.2,
  "customer_talk_sec": 3.1,
  "dead_air_sec": 39.7,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 241.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 37,
  "words_customer": 9,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178903363911",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.5,
      "end_s": 1.1,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178903363911",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 1.7,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178903363911",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 2.4,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178903363911",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 3.0,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178903363911",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.5,
      "end_s": 3.9,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178903363911",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.4,
      "end_s": 4.8,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178903363911",
      "idx": 6,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 5.7,
      "text_en": "Yes, speak.",
      "text_native": "हाँ बोलिए।"
    },
    {
      "ucid": "21112178903363911",
      "idx": 7,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 8.8,
      "text_en": "Yes yes sir, good evening. Kartikeya was speaking from JSW One.",
      "text_native": "हाँ जी हाँ जी सर, गुड इवनिंग। कार्तिकेय बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178903363911",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.5,
      "text_en": "Yes, speak.",
      "text_native": "हाँ बोलिए।"
    },
    {
      "ucid": "21112178903363911",
      "idx": 9,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 13.5,
      "text_en": "Uh sir, in this Pro-Tech Ventures, do you have any steel requirement? Something like HR etc.?",
      "text_native": "अह सर ये Pro-Tech Ventures में अपना स्टील का रिक्वायरमेंट रहता है क्या? एच आर वगेरा का कुछ?"
    },
    {
      "ucid": "21112178903363911",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 14.4,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178903363911",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 16.3,
      "text_en": "You don't have a steel segment?",
      "text_native": "स्टील सेगमेंट नहीं है आपका?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903363911",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[6s] AGENT: Yes yes sir, good evening. Kartikeya was speaking from JSW One.",
      "comment": "The agent greeted and identified himself but failed to ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178903363911",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[10s] AGENT: Uh sir, in this Pro-Tech Ventures, do you have any steel requirement? Something like HR etc.?",
      "comment": "The agent did not provide a hook or value proposition, instead jumping directly to asking about requirements."
    },
    {
      "ucid": "21112178903363911",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178903363911",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent had an opportunity to pitch any USPs."
    },
    {
      "ucid": "21112178903363911",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[10s] AGENT: Uh sir, in this Pro-Tech Ventures, do you have any steel requirement? Something like HR etc.?",
      "comment": "Agent successfully executed the intent of this step by asking if a requirement for steel exists."
    },
    {
      "ucid": "21112178903363911",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly after the customer denied having a requirement, with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}