Call 21112178903342781 2026-09-10 · Rohit Mishra · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to a previous inquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
So is that inquiry still live or you have purchased?
Summary
The agent called to follow up on a past inquiry for HR sheets. The customer confirmed the requirement is still active. The agent then ended the call by telling the customer to get in touch if needed, without conducting discovery or establishing a next step.
Coaching
Once you confirm a live requirement, you must proceed to discovery and pitching to understand the customer's needs and offer a solution, instead of ending the call passively.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh yes, Anand, Rohit here from JSW. Agent did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to a previous inquiry. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | So is that inquiry still live or you have purchased? Agent successfully qualified that the customer's requirement is still active. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, if there's anything, let me know. Agent ended the call passively without establishing a concrete next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.751 heavy | 18.4s | 6.1s | 44.5s | 8.0s | 231.5 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.6s
Hello.
customer
2.2s
Yes, hear it sir?
Ha, hear it sir?
agent
3.2s
Uh yes, Anand, Rohit here from JSW.
customer
5.9s
From sir?
agent
6.7s
Anand, Rohit here from JSW One platforms.
customer
9.7s
No, I'm not getting you.
agent
11.3s
Anand, like you are from Jain Electrical Industries, right?
customer
14.1s
Yes, right sir.
Ha, right sir.
agent
15.0s
Yes, yes. I saw that you have some HR sheet requirement in the last week. So 2.5 1250 into 2800 was the length. So is that inquiry still live or you have purchased?
customer
23.6s
No, no, the enquiry is still ongoing, sir.
नहीं, नहीं, enquiry अभी चल रहा है सर।
agent
25.8s
Okay, it's ongoing.
अच्छा, चल रहा है।
customer
26.8s
Hmm hmm.
हम्म हम्म।
agent
27.8s
Okay, okay, okay.
agent
29.0s
Okay, if there's anything, let me know.
ठीक है, कुछ हो तो बताइएगा।
customer
30.5s
Yes.
हां।