{
  "ucid": "21112178903342781",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 15:13:47",
  "end_time": "2026-09-10 15:14:56",
  "duration_sec": 69,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb79cc2ecb50c067e94a6ad3adc9144ac.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 354,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903342781__DIAb79cc2ecb50c067e94a6ad3adc9144ac.mp3",
  "audio_bytes": 166536,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 55.512,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Yes, hear it sir?   (Ha, hear it sir?)\n[3s] AGENT: Uh yes, Anand, Rohit here from JSW.\n[6s] CUSTOMER: From sir?\n[7s] AGENT: Anand, Rohit here from JSW One platforms.\n[10s] CUSTOMER: No, I'm not getting you.\n[11s] AGENT: Anand, like you are from Jain Electrical Industries, right?\n[14s] CUSTOMER: Yes, right sir.   (Ha, right sir.)\n[15s] AGENT: Yes, yes. I saw that you have some HR sheet requirement in the last week. So 2.5 1250 into 2800 was the length. So is that inquiry still live or you have purchased?\n[24s] CUSTOMER: No, no, the enquiry is still ongoing, sir.   (नहीं, नहीं, enquiry अभी चल रहा है सर।)\n[26s] AGENT: Okay, it's ongoing.   (अच्छा, चल रहा है।)\n[27s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[28s] AGENT: Okay, okay, okay.\n[29s] AGENT: Okay, if there's anything, let me know.   (ठीक है, कुछ हो तो बताइएगा।)\n[31s] CUSTOMER: Yes.   (हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Once you confirm a live requirement, you must proceed to discovery and pitching to understand the customer's needs and offer a solution, instead of ending the call passively.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a past inquiry for HR sheets. The customer confirmed the requirement is still active. The agent then ended the call by telling the customer to get in touch if needed, without conducting discovery or establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh yes, Anand, Rohit here from JSW.\", \"comment\": \"Agent did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to a previous inquiry.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So is that inquiry still live or you have purchased?\", \"comment\": \"Agent successfully qualified that the customer's requirement is still active.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, if there's anything, let me know.\", \"comment\": \"Agent ended the call passively without establishing a concrete next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Once you confirm a live requirement, you must proceed to discovery and pitching to understand the customer's needs and offer a solution, instead of ending the call passively.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to follow up on a past inquiry for HR sheets. The customer confirmed the requirement is still active. The agent then ended the call by telling the customer to get in touch if needed, without conducting discovery or establishing a next step.\"}",
  "error": null,
  "latency_ms": 31346,
  "input_tokens": 2880,
  "output_tokens": 668,
  "created_at": "2026-09-25 11:08:05",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.751,
  "agent_talk_sec": 18.4,
  "customer_talk_sec": 6.1,
  "dead_air_sec": 44.5,
  "longest_monologue_sec": 8.0,
  "agent_wpm": 231.5,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 71,
  "words_customer": 26,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178903342781",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.31,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178903342781",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 1.94,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178903342781",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.2,
      "end_s": 2.88,
      "text_en": "Yes, hear it sir?",
      "text_native": "Ha, hear it sir?"
    },
    {
      "ucid": "21112178903342781",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 5.56,
      "text_en": "Uh yes, Anand, Rohit here from JSW.",
      "text_native": "Uh yes, Anand, Rohit here from JSW."
    },
    {
      "ucid": "21112178903342781",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.88,
      "end_s": 6.38,
      "text_en": "From sir?",
      "text_native": "From sir?"
    },
    {
      "ucid": "21112178903342781",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.66,
      "end_s": 9.0,
      "text_en": "Anand, Rohit here from JSW One platforms.",
      "text_native": "Anand, Rohit here from JSW One platforms."
    },
    {
      "ucid": "21112178903342781",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.68,
      "end_s": 10.84,
      "text_en": "No, I'm not getting you.",
      "text_native": "No, I'm not getting you."
    },
    {
      "ucid": "21112178903342781",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.26,
      "end_s": 14.0,
      "text_en": "Anand, like you are from Jain Electrical Industries, right?",
      "text_native": "Anand, like you are from Jain Electrical Industries, right?"
    },
    {
      "ucid": "21112178903342781",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.14,
      "end_s": 14.84,
      "text_en": "Yes, right sir.",
      "text_native": "Ha, right sir."
    },
    {
      "ucid": "21112178903342781",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.04,
      "end_s": 23.0,
      "text_en": "Yes, yes. I saw that you have some HR sheet requirement in the last week. So 2.5 1250 into 2800 was the length. So is that inquiry still live or you have purchased?",
      "text_native": "Yes, yes. I saw that you have some HR sheet requirement in the last week. So 2.5 1250 into 2800 was the length. So is that inquiry still live or you have purchased?"
    },
    {
      "ucid": "21112178903342781",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.56,
      "end_s": 25.5,
      "text_en": "No, no, the enquiry is still ongoing, sir.",
      "text_native": "नहीं, नहीं, enquiry अभी चल रहा है सर।"
    },
    {
      "ucid": "21112178903342781",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.8,
      "end_s": 26.5,
      "text_en": "Okay, it's ongoing.",
      "text_native": "अच्छा, चल रहा है।"
    },
    {
      "ucid": "21112178903342781",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.84,
      "end_s": 27.2,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178903342781",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.84,
      "end_s": 28.54,
      "text_en": "Okay, okay, okay.",
      "text_native": "Okay, okay, okay."
    },
    {
      "ucid": "21112178903342781",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.0,
      "end_s": 30.2,
      "text_en": "Okay, if there's anything, let me know.",
      "text_native": "ठीक है, कुछ हो तो बताइएगा।"
    },
    {
      "ucid": "21112178903342781",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.54,
      "end_s": 30.84,
      "text_en": "Yes.",
      "text_native": "हां।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903342781",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh yes, Anand, Rohit here from JSW.",
      "comment": "Agent did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178903342781",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to a previous inquiry."
    },
    {
      "ucid": "21112178903342781",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178903342781",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178903342781",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So is that inquiry still live or you have purchased?",
      "comment": "Agent successfully qualified that the customer's requirement is still active."
    },
    {
      "ucid": "21112178903342781",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, if there's anything, let me know.",
      "comment": "Agent ended the call passively without establishing a concrete next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}