Call 21112178903298042 2026-09-10 · sudeeps · 3:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 59 turns, clean transcript (0% inaudible) | Marathi | 59 | supply_led (campaign_name:medium) |
Audio: clear: The agent starts in Hindi but the conversation quickly switches to Marathi, which is the primary language for the rest of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.13
confidence high · +6/−7
from 23 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted, used the customer's name, and identified JSW One, but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions; the only information obtained (competitor name) was volunteered by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Although the agent confirmed a requirement exists, they failed to capture any specific details like grade, thickness, or quantity.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
my payment is stuck at one place. It's a company called VS Steel Infra... But they don't have the material available now... Let's see, if it comes fro
did well
Hook (supply/price signal)
In the system, we have now brought new changes. ... a Pune customer... will get the same freight cost as one would get from Pune to Talegaon
Pitch (2-3 USPs)
so let it be from anywhere, the transportation cost will be the same for you. And it will be a competitive price.
Summary
The agent re-connected with a past customer who had a previous negative experience with high freight costs. The agent successfully resolved this by explaining a new localized freight policy. The customer confirmed a current requirement for HR sheet but is waiting on another supplier who is out of stock. The agent failed to capture the requirement's specifications or establish a concrete next step, leaving the follow-up to the customer.
Coaching
You did well to resolve the customer's past freight issue, but after they confirmed a new requirement, you must capture the specs (grade, thickness, qty) and set a firm next step to send a quote.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted, used the customer's name, and identified JSW One, but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | In the system, we have now brought new changes. ... a Pune customer... will get the same freight cost as one would get from Pune to Talegaon Agent effectively used the new localized freight policy as a price-related hook to resolve the customer's past negative experience. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 |
Agent did not ask any discovery questions; the only information obtained (competitor name) was volunteered by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | so let it be from anywhere, the transportation cost will be the same for you. And it will be a competitive price. Agent's pitch was relevant, directly addressing the customer's primary concern about high freight costs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Although the agent confirmed a requirement exists, they failed to capture any specific details like grade, thickness, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without a committed next step; the agent put the onus on the customer to 'WhatsApp me'. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | my payment is stuck at one place. It's a company called VS Steel Infra... But they don't have the material available now... Let's see, if it comes from them, I will do it for you. |
WhatsApp me on my number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.577 | 56.0s | 41.0s | 106.0s | 6.0s | 351.4 | 0 | 30 | 29 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
1.7s
Hello, Mr. Akshay from Allot Art Studio?
हॅलो, मिस्टर अक्षय फ्रॉम अलॉट आर्ट स्टुडिओ?
customer
4.3s
Yes, tell me.
हां, बोलिए ना.
agent
5.2s
Akshay sir, very good afternoon. This is Sudeep speaking from JSW One MSME, Vidnans.
अक्षय सर, व्हेरी गुड आफ्टरनून. सुदीप बोल रहा हूं JSW One MSME से, विद्नान्स.
customer
8.0s
Yes, tell me.
हां, बोलिए ना.
agent
8.7s
This is your company registered on the portal, right? And it was in reference to your steel procurement.
ये आपका कंपनी रजिस्टर करता पोर्टल बराबर है and it was in reference with your steel procurement.
agent
12.1s
Do you have any requirement in steel, sir?
स्टील मध्ये काय रिक्वायरमेंट होती का सर आपल्याला?
customer
14.2s
Yes, in sheet, in HR sheet, there is a requirement. But yours is in Mumbai, right, over there?
हां, शीट मध्ये, एचआर शीट मध्ये असते ना रिक्वायरमेंट. पण तुमचं ते मुंबईला आहे ना तिकडे?
agent
17.3s
It's in Chakan also, in Pune also.
चाकणला पण आहे, पुण्याला पण आहे.
customer
18.7s
It's in Chakan also? It's in Talegaon also.
चाकणला पण आहे का? तळेगावला पण आहे.
agent
20.0s
Yes.
हां.
customer
20.8s
But last time I had brought it from Mumbai, so the vehicle rent was too high for me, that's why I did this.
पण लास्ट टाइम मी इथे मुंबईवरून आणलं होतं, तर ते मला गाडीभाडं जास्त पडलं होतं, त्यामुळे मग मी हे केलं होतं.
agent
24.5s
Where did you get it from? Did you get it from us?
कुठून घेतलं होतं? आमच्याकडनं घेतलं होतं?
customer
25.9s
Yes, JSW One.
हां, JSW One.
agent
27.2s
Oh my god. From which company?
बाप रे. कोणत्या कंपनीमधनं?
customer
28.5s
From JSW One, your online portal...
JSW One म्हणून तुमचं ते ऑनलाइन पोर्टल...
agent
30.1s
I am speaking from there only, but from which company did you place the order?
मी तिकडनंच बोलतोय, पण तुम्ही ऑर्डर कोणत्या कंपनीमधनं लावली होती?
customer
32.4s
Now, which one, I don't know that. I had done it online from your app.
आता कोणती ते तर माहित नाही. मी ऑनलाइन त्या ॲप वरनं तुमचं हे केलं होतं.
agent
35.2s
No sir, I'm not saying it like that, Akshay sir. Now your company's name is Allot Art Studio, right?
नाही हो सर, तसं नाही बोलत आहे मी अक्षय सर. आता तुमच्या कंपनीचं नाव काय अलॉट आर्ट स्टुडिओ, बरोबर?
agent
38.6s
From here, I can't see a single order. Then you ordered...
इकडनं तर एक पण ऑर्डर दिसत नाहीये मला. मग तुम्ही ऑर्डर...
customer
40.2s
No, Altcon, I had done it in the name of Altcon Fastener. A L T C O N.
नाही, अल्टकॉन, अल्टकॉन फास्टनरच्या नावानी हे केलं होतं मी. ए एल टी सी ओ एन.
agent
42.5s
Altcon, wait a minute. I was the one working on Altcon Fastener as well.
अल्टकॉन, एक मिनिट थांबा. अल्टकॉन फास्टनरवर पण मीच काम करत होतो.
customer
44.9s
Yes, yes.
हां हां.
agent
45.9s
Altcon Fastener Akshay...
अल्टकॉन फास्टनर अक्षय...
customer
47.8s
It's been a year for that.
वर्ष झालं त्याला.
agent
48.8s
Okay, I understood.
अच्छा, समजलं.
agent
49.8s
Now sir, this is Sudeep speaking. When I used to call you, that was my office's personal office number. Now I have called you from the system's number.
आता हे सर, मी सुदीपच बोलतोय. आपला मी तुम्हाला जेव्हा फोन करायचो ना, तो माझा ऑफिसचा पर्सनल नंबर आहे ऑफिसचा. आता सिस्टमच्या नंबरनी फोन केला तुम्हाला मी.
customer
55.2s
Okay, okay, okay.
अच्छा अच्छा अच्छा.
agent
56.6s
Okay?
ठीक आहे?
agent
57.4s
Do you have any requirement now? From here...
आता काय आहे का रिक्वायरमेंट आपल्याकडे? इकडनं...
customer
58.8s
There is a requirement, we will need it now. But from where will we get the material? Because if we bring it from very far...
रिक्वायरमेंट आहे, आता आपल्याला लागणार आहे. पण ते आपल्याला कुठून भेटेल मटेरियल? कारण लय लांबून आणलं ना...
agent
61.5s
Look, now...
हे बघा, आता...
customer
62.1s
...the rent is too high.
ते भाडे जास्त लागतात.
agent
62.9s
In the system, we have now brought new changes.
सिस्टममध्ये आता ना नवीन चेंजेस आणलेत आम्ही.
customer
64.9s
Yes, yes.
हां हां.
agent
65.4s
Pune's customer, where is your delivery? It's in Pune itself, right?
पुण्याचा कस्टमर, तुमची डिलिव्हरी कुठे? पुण्यालाच आहे ना?
customer
67.0s
Yes, it's in Pune itself.
हां, पुण्यालाच आहे.
agent
67.8s
Yes, so when a Pune customer, now whichever customer is from Pune, sir, he will get the same freight cost as one would get from Pune to Talegaon and from Talegaon. Understood?
हां, तर पुण्याच्या कस्टमर जेव्हा, आता जो पण कस्टमर पुण्याचा असेल ना सर, त्याला फ्रेट कॉस्ट तेवढाच भेटेल ज्याला जे पुण्यावरून तळेगावला भेटेल आणि तळेगावरून जेव्हा भेटेल असं. समजलं का?
customer
72.3s
Okay, okay.
अच्छा अच्छा.
agent
73.3s
So let it be from anywhere, the transportation cost will be the same for you.
तर कुठून पण होऊ द्या ते, तुम्हाला ट्रान्सपोर्टेशन कॉस्ट सेमच पडेल.
customer
75.6s
Yes, yes, yes, yes.
हां हां हां हां.
agent
76.3s
And it will be a competitive price. And right now, the market price is increasing a lot. If there is anything, close it immediately.
आणि तो कॉम्पिटिटिव्ह प्राईज राहील आणि सध्या आता मार्केटची प्राईज एकदम वाढत चाललीये. काय असेल तर इमिजिएट क्लोज करा.
customer
79.6s
Okay.
अच्छा.
customer
80.2s
What has happened is, my payment is stuck at one place. It's a company called VS Steel Infra. So I brought it from them, but they didn't have a 4mm sheet. I had paid them 2 lakh rupees.
काय झालंय, माझे एका जागी पेमेंट अडकलंय. ते व्ही एस स्टील इन्फ्रा म्हणून आहे. तर त्यांच्या आणला, तर त्यांच्याकडे चार एमएमचं शीट नव्हतं. त्यांना टू लाख रुपीज मी हे केले होते.
customer
86.3s
But they don't have the material available now, some problem. Let's see, if it comes from them, I will do it for you.
पण त्यांच्याकडे मटेरियलच अवेलेबल नाहीये आता कोणतं तरी हे प्रॉब्लेम. बघू त्यांचं आलं तर तुम्हाला हे करून टाकतो.
agent
89.6s
WhatsApp me on my number. But we will have to place the order in this name, from Allot. Allot Art Studio.
मला WhatsApp करा माझ्या नंबरवर. पण आपल्याला ऑर्डर हिच्या नावाने लावायला लागेल हा, अलॉटमधनं. अलॉट आर्ट स्टुडिओ.
customer
92.7s
Yes, that's fine, we'll place it from there.
हां, चालेल ना, तिथूनच लावू.
agent
93.9s
Because I have this account. I don't have the other account now, your first one.
कारण हे अकाउंट माझ्याकडे आहे. दुसरं अकाउंट आता माझ्याकडे नाहीये तुमचं पहिलं वाला.
customer
96.7s
Okay.
अच्छा.
agent
97.7s
Hmm, okay?
हम्म, ठीक आहे?
customer
98.4s
Hmm. And will we get the material from Chakan itself?
हम्म. आणि चाकणमधूनच भेटेल का आपल्याला मटेरियल?
agent
100.2s
I will get it done for you from Chakan. Okay?
चाकणमधनं करून देईल तुम्हाला. ठीक आहे?
customer
101.9s
Yes. What is the current rate?
हां. रेट काय आहे आत्ताचा?
agent
102.9s
The current rate is 63100.
आत्ताचा रेट 63100.
customer
104.4s
63100, right?
63100 ना?
agent
105.2s
63100 ex-Chakan, ex-Talegaon.
63100 एक्स-चाकण, एक्स-तळेगाव.
customer
107.3s
Chakan ex-Talegaon. Okay, that's fine.
चाकण एक्स-तळेगाव. ठीक आहे, चालेल.
agent
108.8s
Okay? Okay.
ठीक आहे? ओके.
customer
109.5s
Okay, okay.
ओके, ओके.