{
  "ucid": "21112178903298042",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 15:06:20",
  "end_time": "2026-09-10 15:09:43",
  "duration_sec": 203,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9516010ea7139eabff8b4d8fdd21dce5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
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  "excel_row": 359,
  "is_test": 0,
  "raw_payload": null,
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 185.616,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
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  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, Mr. Akshay from Allot Art Studio?   (हॅलो, मिस्टर अक्षय फ्रॉम अलॉट आर्ट स्टुडिओ?)\n[4s] CUSTOMER: Yes, tell me.   (हां, बोलिए ना.)\n[5s] AGENT: Akshay sir, very good afternoon. This is Sudeep speaking from JSW One MSME, Vidnans.   (अक्षय सर, व्हेरी गुड आफ्टरनून. सुदीप बोल रहा हूं JSW One MSME से, विद्नान्स.)\n[8s] CUSTOMER: Yes, tell me.   (हां, बोलिए ना.)\n[9s] AGENT: This is your company registered on the portal, right? And it was in reference to your steel procurement.   (ये आपका कंपनी रजिस्टर करता पोर्टल बराबर है and it was in reference with your steel procurement.)\n[12s] AGENT: Do you have any requirement in steel, sir?   (स्टील मध्ये काय रिक्वायरमेंट होती का सर आपल्याला?)\n[14s] CUSTOMER: Yes, in sheet, in HR sheet, there is a requirement. But yours is in Mumbai, right, over there?   (हां, शीट मध्ये, एचआर शीट मध्ये असते ना रिक्वायरमेंट. पण तुमचं ते मुंबईला आहे ना तिकडे?)\n[17s] AGENT: It's in Chakan also, in Pune also.   (चाकणला पण आहे, पुण्याला पण आहे.)\n[19s] CUSTOMER: It's in Chakan also? It's in Talegaon also.   (चाकणला पण आहे का? तळेगावला पण आहे.)\n[20s] AGENT: Yes.   (हां.)\n[21s] CUSTOMER: But last time I had brought it from Mumbai, so the vehicle rent was too high for me, that's why I did this.   (पण लास्ट टाइम मी इथे मुंबईवरून आणलं होतं, तर ते मला गाडीभाडं जास्त पडलं होतं, त्यामुळे मग मी हे केलं होतं.)\n[24s] AGENT: Where did you get it from? Did you get it from us?   (कुठून घेतलं होतं? आमच्याकडनं घेतलं होतं?)\n[26s] CUSTOMER: Yes, JSW One.   (हां, JSW One.)\n[27s] AGENT: Oh my god. From which company?   (बाप रे. कोणत्या कंपनीमधनं?)\n[28s] CUSTOMER: From JSW One, your online portal...   (JSW One म्हणून तुमचं ते ऑनलाइन पोर्टल...)\n[30s] AGENT: I am speaking from there only, but from which company did you place the order?   (मी तिकडनंच बोलतोय, पण तुम्ही ऑर्डर कोणत्या कंपनीमधनं लावली होती?)\n[32s] CUSTOMER: Now, which one, I don't know that. I had done it online from your app.   (आता कोणती ते तर माहित नाही. मी ऑनलाइन त्या ॲप वरनं तुमचं हे केलं होतं.)\n[35s] AGENT: No sir, I'm not saying it like that, Akshay sir. Now your company's name is Allot Art Studio, right?   (नाही हो सर, तसं नाही बोलत आहे मी अक्षय सर. आता तुमच्या कंपनीचं नाव काय अलॉट आर्ट स्टुडिओ, बरोबर?)\n[39s] AGENT: From here, I can't see a single order. Then you ordered...   (इकडनं तर एक पण ऑर्डर दिसत नाहीये मला. मग तुम्ही ऑर्डर...)\n[40s] CUSTOMER: No, Altcon, I had done it in the name of Altcon Fastener. A L T C O N.   (नाही, अल्टकॉन, अल्टकॉन फास्टनरच्या नावानी हे केलं होतं मी. ए एल टी सी ओ एन.)\n[42s] AGENT: Altcon, wait a minute. I was the one working on Altcon Fastener as well.   (अल्टकॉन, एक मिनिट थांबा. अल्टकॉन फास्टनरवर पण मीच काम करत होतो.)\n[45s] CUSTOMER: Yes, yes.   (हां हां.)\n[46s] AGENT: Altcon Fastener Akshay...   (अल्टकॉन फास्टनर अक्षय...)\n[48s] CUSTOMER: It's been a year for that.   (वर्ष झालं त्याला.)\n[49s] AGENT: Okay, I understood.   (अच्छा, समजलं.)\n[50s] AGENT: Now sir, this is Sudeep speaking. When I used to call you, that was my office's personal office number. Now I have called you from the system's number.   (आता हे सर, मी सुदीपच बोलतोय. आपला मी तुम्हाला जेव्हा फोन करायचो ना, तो माझा ऑफिसचा पर्सनल नंबर आहे ऑफिसचा. आता सिस्टमच्या नंबरनी फोन केला तुम्हाला मी.)\n[55s] CUSTOMER: Okay, okay, okay.   (अच्छा अच्छा अच्छा.)\n[57s] AGENT: Okay?   (ठीक आहे?)\n[57s] AGENT: Do you have any requirement now? From here...   (आता काय आहे का रिक्वायरमेंट आपल्याकडे? इकडनं...)\n[59s] CUSTOMER: There is a requirement, we will need it now. But from where will we get the material? Because if we bring it from very far...   (रिक्वायरमेंट आहे, आता आपल्याला लागणार आहे. पण ते आपल्याला कुठून भेटेल मटेरियल? कारण लय लांबून आणलं ना...)\n[62s] AGENT: Look, now...   (हे बघा, आता...)\n[62s] CUSTOMER: ...the rent is too high.   (ते भाडे जास्त लागतात.)\n[63s] AGENT: In the system, we have now brought new changes.   (सिस्टममध्ये आता ना नवीन चेंजेस आणलेत आम्ही.)\n[65s] CUSTOMER: Yes, yes.   (हां हां.)\n[65s] AGENT: Pune's customer, where is your delivery? It's in Pune itself, right?   (पुण्याचा कस्टमर, तुमची डिलिव्हरी कुठे? पुण्यालाच आहे ना?)\n[67s] CUSTOMER: Yes, it's in Pune itself.   (हां, पुण्यालाच आहे.)\n[68s] AGENT: Yes, so when a Pune customer, now whichever customer is from Pune, sir, he will get the same freight cost as one would get from Pune to Talegaon and from Talegaon. Understood?   (हां, तर पुण्याच्या कस्टमर जेव्हा, आता जो पण कस्टमर पुण्याचा असेल ना सर, त्याला फ्रेट कॉस्ट तेवढाच भेटेल ज्याला जे पुण्यावरून तळेगावला भेटेल आणि तळेगावरून जेव्हा भेटेल असं. समजलं का?)\n[72s] CUSTOMER: Okay, okay.   (अच्छा अच्छा.)\n[73s] AGENT: So let it be from anywhere, the transportation cost will be the same for you.   (तर कुठून पण होऊ द्या ते, तुम्हाला ट्रान्सपोर्टेशन कॉस्ट सेमच पडेल.)\n[76s] CUSTOMER: Yes, yes, yes, yes.   (हां हां हां हां.)\n[76s] AGENT: And it will be a competitive price. And right now, the market price is increasing a lot. If there is anything, close it immediately.   (आणि तो कॉम्पिटिटिव्ह प्राईज राहील आणि सध्या आता मार्केटची प्राईज एकदम वाढत चाललीये. काय असेल तर इमिजिएट क्लोज करा.)\n[80s] CUSTOMER: Okay.   (अच्छा.)\n[80s] CUSTOMER: What has happened is, my payment is stuck at one place. It's a company called VS Steel Infra. So I brought it from them, but they didn't have a 4mm sheet. I had paid them 2 lakh rupees.   (काय झालंय, माझे एका जागी पेमेंट अडकलंय. ते व्ही एस स्टील इन्फ्रा म्हणून आहे. तर त्यांच्या आणला, तर त्यांच्याकडे चार एमएमचं शीट नव्हतं. त्यांना टू लाख रुपीज मी हे केले होते.)\n[86s] CUSTOMER: But they don't have the material available now, some problem. Let's see, if it comes from them, I will do it for you.   (पण त्यांच्याकडे मटेरियलच अवेलेबल नाहीये आता कोणतं तरी हे प्रॉब्लेम. बघू त्यांचं आलं तर तुम्हाला हे करून टाकतो.)\n[90s] AGENT: WhatsApp me on my number. But we will have to place the order in this name, from Allot. Allot Art Studio.   (मला WhatsApp करा माझ्या नंबरवर. पण आपल्याला ऑर्डर हिच्या नावाने लावायला लागेल हा, अलॉटमधनं. अलॉट आर्ट स्टुडिओ.)\n[93s] CUSTOMER: Yes, that's fine, we'll place it from there.   (हां, चालेल ना, तिथूनच लावू.)\n[94s] AGENT: Because I have this account. I don't have the other account now, your first one.   (कारण हे अकाउंट माझ्याकडे आहे. दुसरं अकाउंट आता माझ्याकडे नाहीये तुमचं पहिलं वाला.)\n[97s] CUSTOMER: Okay.   (अच्छा.)\n[98s] AGENT: Hmm, okay?   (हम्म, ठीक आहे?)\n[98s] CUSTOMER: Hmm. And will we get the material from Chakan itself?   (हम्म. आणि चाकणमधूनच भेटेल का आपल्याला मटेरियल?)\n[100s] AGENT: I will get it done for you from Chakan. Okay?   (चाकणमधनं करून देईल तुम्हाला. ठीक आहे?)\n[102s] CUSTOMER: Yes. What is the current rate?   (हां. रेट काय आहे आत्ताचा?)\n[103s] AGENT: The current rate is 63100.   (आत्ताचा रेट 63100.)\n[104s] CUSTOMER: 63100, right?   (63100 ना?)\n[105s] AGENT: 63100 ex-Chakan, ex-Talegaon.   (63100 एक्स-चाकण, एक्स-तळेगाव.)\n[107s] CUSTOMER: Chakan ex-Talegaon. Okay, that's fine.   (चाकण एक्स-तळेगाव. ठीक आहे, चालेल.)\n[109s] AGENT: Okay? Okay.   (ठीक आहे? ओके.)\n[110s] CUSTOMER: Okay, okay.   (ओके, ओके.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 59,
  "connected": 1,
  "audio_notes": "clear: The agent starts in Hindi but the conversation quickly switches to Marathi, which is the primary language for the rest of the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "59 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You did well to resolve the customer's past freight issue, but after they confirmed a new requirement, you must capture the specs (grade, thickness, qty) and set a firm next step to send a quote.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent re-connected with a past customer who had a previous negative experience with high freight costs. The agent successfully resolved this by explaining a new localized freight policy. The customer confirmed a current requirement for HR sheet but is waiting on another supplier who is out of stock. The agent failed to capture the requirement's specifications or establish a concrete next step, leaving the follow-up to the customer.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted, used the customer's name, and identified JSW One, but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"In the system, we have now brought new changes. ... a Pune customer... will get the same freight cost as one would get from Pune to Talegaon\", \"comment\": \"Agent effectively used the new localized freight policy as a price-related hook to resolve the customer's past negative experience.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent did not ask any discovery questions; the only information obtained (competitor name) was volunteered by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"so let it be from anywhere, the transportation cost will be the same for you. And it will be a competitive price.\", \"comment\": \"Agent's pitch was relevant, directly addressing the customer's primary concern about high freight costs.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent confirmed a requirement exists, they failed to capture any specific details like grade, thickness, or quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a committed next step; the agent put the onus on the customer to 'WhatsApp me'.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You did well to resolve the customer's past freight issue, but after they confirmed a new requirement, you must capture the specs (grade, thickness, qty) and set a firm next step to send a quote.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"my payment is stuck at one place. It's a company called VS Steel Infra... But they don't have the material available now... Let's see, if it comes from them, I will do it for you.\", \"response\": \"WhatsApp me on my number.\"}], \"call_summary\": \"The agent re-connected with a past customer who had a previous negative experience with high freight costs. The agent successfully resolved this by explaining a new localized freight policy. The customer confirmed a current requirement for HR sheet but is waiting on another supplier who is out of stock. The agent failed to capture the requirement's specifications or establish a concrete next step, leaving the follow-up to the customer.\"}",
  "error": null,
  "latency_ms": 46157,
  "input_tokens": 4919,
  "output_tokens": 888,
  "created_at": "2026-09-25 11:08:36",
  "sentiment": "neutral",
  "sentiment_score": -0.129,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 7,
  "lex_hits": 23,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.577,
  "agent_talk_sec": 56.0,
  "customer_talk_sec": 41.0,
  "dead_air_sec": 106.0,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 351.4,
  "interruptions": 0,
  "agent_turns": 30,
  "customer_turns": 29,
  "discovery_qs": 16,
  "words_agent": 328,
  "words_customer": 249,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903298042",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.21,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178903298042",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 3.98,
      "text_en": "Hello, Mr. Akshay from Allot Art Studio?",
      "text_native": "हॅलो, मिस्टर अक्षय फ्रॉम अलॉट आर्ट स्टुडिओ?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.26,
      "end_s": 4.8,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए ना."
    },
    {
      "ucid": "21112178903298042",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.18,
      "end_s": 7.9,
      "text_en": "Akshay sir, very good afternoon. This is Sudeep speaking from JSW One MSME, Vidnans.",
      "text_native": "अक्षय सर, व्हेरी गुड आफ्टरनून. सुदीप बोल रहा हूं JSW One MSME से, विद्नान्स."
    },
    {
      "ucid": "21112178903298042",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.5,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए ना."
    },
    {
      "ucid": "21112178903298042",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.68,
      "end_s": 11.6,
      "text_en": "This is your company registered on the portal, right? And it was in reference to your steel procurement.",
      "text_native": "ये आपका कंपनी रजिस्टर करता पोर्टल बराबर है and it was in reference with your steel procurement."
    },
    {
      "ucid": "21112178903298042",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.1,
      "end_s": 13.9,
      "text_en": "Do you have any requirement in steel, sir?",
      "text_native": "स्टील मध्ये काय रिक्वायरमेंट होती का सर आपल्याला?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 17.2,
      "text_en": "Yes, in sheet, in HR sheet, there is a requirement. But yours is in Mumbai, right, over there?",
      "text_native": "हां, शीट मध्ये, एचआर शीट मध्ये असते ना रिक्वायरमेंट. पण तुमचं ते मुंबईला आहे ना तिकडे?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 18.7,
      "text_en": "It's in Chakan also, in Pune also.",
      "text_native": "चाकणला पण आहे, पुण्याला पण आहे."
    },
    {
      "ucid": "21112178903298042",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 20.0,
      "text_en": "It's in Chakan also? It's in Talegaon also.",
      "text_native": "चाकणला पण आहे का? तळेगावला पण आहे."
    },
    {
      "ucid": "21112178903298042",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 20.1,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178903298042",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.8,
      "end_s": 24.5,
      "text_en": "But last time I had brought it from Mumbai, so the vehicle rent was too high for me, that's why I did this.",
      "text_native": "पण लास्ट टाइम मी इथे मुंबईवरून आणलं होतं, तर ते मला गाडीभाडं जास्त पडलं होतं, त्यामुळे मग मी हे केलं होतं."
    },
    {
      "ucid": "21112178903298042",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 25.9,
      "text_en": "Where did you get it from? Did you get it from us?",
      "text_native": "कुठून घेतलं होतं? आमच्याकडनं घेतलं होतं?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 13,
      "speaker": "customer",
      "start_s": 25.9,
      "end_s": 26.7,
      "text_en": "Yes, JSW One.",
      "text_native": "हां, JSW One."
    },
    {
      "ucid": "21112178903298042",
      "idx": 14,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 28.4,
      "text_en": "Oh my god. From which company?",
      "text_native": "बाप रे. कोणत्या कंपनीमधनं?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 15,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 30.1,
      "text_en": "From JSW One, your online portal...",
      "text_native": "JSW One म्हणून तुमचं ते ऑनलाइन पोर्टल..."
    },
    {
      "ucid": "21112178903298042",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.1,
      "end_s": 32.1,
      "text_en": "I am speaking from there only, but from which company did you place the order?",
      "text_native": "मी तिकडनंच बोलतोय, पण तुम्ही ऑर्डर कोणत्या कंपनीमधनं लावली होती?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 35.1,
      "text_en": "Now, which one, I don't know that. I had done it online from your app.",
      "text_native": "आता कोणती ते तर माहित नाही. मी ऑनलाइन त्या ॲप वरनं तुमचं हे केलं होतं."
    },
    {
      "ucid": "21112178903298042",
      "idx": 18,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 38.2,
      "text_en": "No sir, I'm not saying it like that, Akshay sir. Now your company's name is Allot Art Studio, right?",
      "text_native": "नाही हो सर, तसं नाही बोलत आहे मी अक्षय सर. आता तुमच्या कंपनीचं नाव काय अलॉट आर्ट स्टुडिओ, बरोबर?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 19,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 40.2,
      "text_en": "From here, I can't see a single order. Then you ordered...",
      "text_native": "इकडनं तर एक पण ऑर्डर दिसत नाहीये मला. मग तुम्ही ऑर्डर..."
    },
    {
      "ucid": "21112178903298042",
      "idx": 20,
      "speaker": "customer",
      "start_s": 40.2,
      "end_s": 42.4,
      "text_en": "No, Altcon, I had done it in the name of Altcon Fastener. A L T C O N.",
      "text_native": "नाही, अल्टकॉन, अल्टकॉन फास्टनरच्या नावानी हे केलं होतं मी. ए एल टी सी ओ एन."
    },
    {
      "ucid": "21112178903298042",
      "idx": 21,
      "speaker": "agent",
      "start_s": 42.5,
      "end_s": 44.8,
      "text_en": "Altcon, wait a minute. I was the one working on Altcon Fastener as well.",
      "text_native": "अल्टकॉन, एक मिनिट थांबा. अल्टकॉन फास्टनरवर पण मीच काम करत होतो."
    },
    {
      "ucid": "21112178903298042",
      "idx": 22,
      "speaker": "customer",
      "start_s": 44.9,
      "end_s": 45.4,
      "text_en": "Yes, yes.",
      "text_native": "हां हां."
    },
    {
      "ucid": "21112178903298042",
      "idx": 23,
      "speaker": "agent",
      "start_s": 45.9,
      "end_s": 47.2,
      "text_en": "Altcon Fastener Akshay...",
      "text_native": "अल्टकॉन फास्टनर अक्षय..."
    },
    {
      "ucid": "21112178903298042",
      "idx": 24,
      "speaker": "customer",
      "start_s": 47.8,
      "end_s": 48.6,
      "text_en": "It's been a year for that.",
      "text_native": "वर्ष झालं त्याला."
    },
    {
      "ucid": "21112178903298042",
      "idx": 25,
      "speaker": "agent",
      "start_s": 48.8,
      "end_s": 49.5,
      "text_en": "Okay, I understood.",
      "text_native": "अच्छा, समजलं."
    },
    {
      "ucid": "21112178903298042",
      "idx": 26,
      "speaker": "agent",
      "start_s": 49.8,
      "end_s": 55.1,
      "text_en": "Now sir, this is Sudeep speaking. When I used to call you, that was my office's personal office number. Now I have called you from the system's number.",
      "text_native": "आता हे सर, मी सुदीपच बोलतोय. आपला मी तुम्हाला जेव्हा फोन करायचो ना, तो माझा ऑफिसचा पर्सनल नंबर आहे ऑफिसचा. आता सिस्टमच्या नंबरनी फोन केला तुम्हाला मी."
    },
    {
      "ucid": "21112178903298042",
      "idx": 27,
      "speaker": "customer",
      "start_s": 55.2,
      "end_s": 56.1,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा."
    },
    {
      "ucid": "21112178903298042",
      "idx": 28,
      "speaker": "agent",
      "start_s": 56.6,
      "end_s": 56.9,
      "text_en": "Okay?",
      "text_native": "ठीक आहे?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 29,
      "speaker": "agent",
      "start_s": 57.4,
      "end_s": 58.8,
      "text_en": "Do you have any requirement now? From here...",
      "text_native": "आता काय आहे का रिक्वायरमेंट आपल्याकडे? इकडनं..."
    },
    {
      "ucid": "21112178903298042",
      "idx": 30,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 61.5,
      "text_en": "There is a requirement, we will need it now. But from where will we get the material? Because if we bring it from very far...",
      "text_native": "रिक्वायरमेंट आहे, आता आपल्याला लागणार आहे. पण ते आपल्याला कुठून भेटेल मटेरियल? कारण लय लांबून आणलं ना..."
    },
    {
      "ucid": "21112178903298042",
      "idx": 31,
      "speaker": "agent",
      "start_s": 61.5,
      "end_s": 62.1,
      "text_en": "Look, now...",
      "text_native": "हे बघा, आता..."
    },
    {
      "ucid": "21112178903298042",
      "idx": 32,
      "speaker": "customer",
      "start_s": 62.1,
      "end_s": 62.9,
      "text_en": "...the rent is too high.",
      "text_native": "ते भाडे जास्त लागतात."
    },
    {
      "ucid": "21112178903298042",
      "idx": 33,
      "speaker": "agent",
      "start_s": 62.9,
      "end_s": 64.8,
      "text_en": "In the system, we have now brought new changes.",
      "text_native": "सिस्टममध्ये आता ना नवीन चेंजेस आणलेत आम्ही."
    },
    {
      "ucid": "21112178903298042",
      "idx": 34,
      "speaker": "customer",
      "start_s": 64.9,
      "end_s": 65.3,
      "text_en": "Yes, yes.",
      "text_native": "हां हां."
    },
    {
      "ucid": "21112178903298042",
      "idx": 35,
      "speaker": "agent",
      "start_s": 65.4,
      "end_s": 66.9,
      "text_en": "Pune's customer, where is your delivery? It's in Pune itself, right?",
      "text_native": "पुण्याचा कस्टमर, तुमची डिलिव्हरी कुठे? पुण्यालाच आहे ना?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 36,
      "speaker": "customer",
      "start_s": 67.0,
      "end_s": 67.7,
      "text_en": "Yes, it's in Pune itself.",
      "text_native": "हां, पुण्यालाच आहे."
    },
    {
      "ucid": "21112178903298042",
      "idx": 37,
      "speaker": "agent",
      "start_s": 67.8,
      "end_s": 72.2,
      "text_en": "Yes, so when a Pune customer, now whichever customer is from Pune, sir, he will get the same freight cost as one would get from Pune to Talegaon and from Talegaon. Understood?",
      "text_native": "हां, तर पुण्याच्या कस्टमर जेव्हा, आता जो पण कस्टमर पुण्याचा असेल ना सर, त्याला फ्रेट कॉस्ट तेवढाच भेटेल ज्याला जे पुण्यावरून तळेगावला भेटेल आणि तळेगावरून जेव्हा भेटेल असं. समजलं का?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 38,
      "speaker": "customer",
      "start_s": 72.3,
      "end_s": 72.9,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा."
    },
    {
      "ucid": "21112178903298042",
      "idx": 39,
      "speaker": "agent",
      "start_s": 73.3,
      "end_s": 75.2,
      "text_en": "So let it be from anywhere, the transportation cost will be the same for you.",
      "text_native": "तर कुठून पण होऊ द्या ते, तुम्हाला ट्रान्सपोर्टेशन कॉस्ट सेमच पडेल."
    },
    {
      "ucid": "21112178903298042",
      "idx": 40,
      "speaker": "customer",
      "start_s": 75.6,
      "end_s": 76.2,
      "text_en": "Yes, yes, yes, yes.",
      "text_native": "हां हां हां हां."
    },
    {
      "ucid": "21112178903298042",
      "idx": 41,
      "speaker": "agent",
      "start_s": 76.3,
      "end_s": 79.5,
      "text_en": "And it will be a competitive price. And right now, the market price is increasing a lot. If there is anything, close it immediately.",
      "text_native": "आणि तो कॉम्पिटिटिव्ह प्राईज राहील आणि सध्या आता मार्केटची प्राईज एकदम वाढत चाललीये. काय असेल तर इमिजिएट क्लोज करा."
    },
    {
      "ucid": "21112178903298042",
      "idx": 42,
      "speaker": "customer",
      "start_s": 79.6,
      "end_s": 80.0,
      "text_en": "Okay.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178903298042",
      "idx": 43,
      "speaker": "customer",
      "start_s": 80.2,
      "end_s": 85.8,
      "text_en": "What has happened is, my payment is stuck at one place. It's a company called VS Steel Infra. So I brought it from them, but they didn't have a 4mm sheet. I had paid them 2 lakh rupees.",
      "text_native": "काय झालंय, माझे एका जागी पेमेंट अडकलंय. ते व्ही एस स्टील इन्फ्रा म्हणून आहे. तर त्यांच्या आणला, तर त्यांच्याकडे चार एमएमचं शीट नव्हतं. त्यांना टू लाख रुपीज मी हे केले होते."
    },
    {
      "ucid": "21112178903298042",
      "idx": 44,
      "speaker": "customer",
      "start_s": 86.3,
      "end_s": 89.5,
      "text_en": "But they don't have the material available now, some problem. Let's see, if it comes from them, I will do it for you.",
      "text_native": "पण त्यांच्याकडे मटेरियलच अवेलेबल नाहीये आता कोणतं तरी हे प्रॉब्लेम. बघू त्यांचं आलं तर तुम्हाला हे करून टाकतो."
    },
    {
      "ucid": "21112178903298042",
      "idx": 45,
      "speaker": "agent",
      "start_s": 89.6,
      "end_s": 92.6,
      "text_en": "WhatsApp me on my number. But we will have to place the order in this name, from Allot. Allot Art Studio.",
      "text_native": "मला WhatsApp करा माझ्या नंबरवर. पण आपल्याला ऑर्डर हिच्या नावाने लावायला लागेल हा, अलॉटमधनं. अलॉट आर्ट स्टुडिओ."
    },
    {
      "ucid": "21112178903298042",
      "idx": 46,
      "speaker": "customer",
      "start_s": 92.7,
      "end_s": 93.8,
      "text_en": "Yes, that's fine, we'll place it from there.",
      "text_native": "हां, चालेल ना, तिथूनच लावू."
    },
    {
      "ucid": "21112178903298042",
      "idx": 47,
      "speaker": "agent",
      "start_s": 93.9,
      "end_s": 96.5,
      "text_en": "Because I have this account. I don't have the other account now, your first one.",
      "text_native": "कारण हे अकाउंट माझ्याकडे आहे. दुसरं अकाउंट आता माझ्याकडे नाहीये तुमचं पहिलं वाला."
    },
    {
      "ucid": "21112178903298042",
      "idx": 48,
      "speaker": "customer",
      "start_s": 96.7,
      "end_s": 97.2,
      "text_en": "Okay.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178903298042",
      "idx": 49,
      "speaker": "agent",
      "start_s": 97.7,
      "end_s": 98.2,
      "text_en": "Hmm, okay?",
      "text_native": "हम्म, ठीक आहे?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 50,
      "speaker": "customer",
      "start_s": 98.4,
      "end_s": 100.2,
      "text_en": "Hmm. And will we get the material from Chakan itself?",
      "text_native": "हम्म. आणि चाकणमधूनच भेटेल का आपल्याला मटेरियल?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 51,
      "speaker": "agent",
      "start_s": 100.2,
      "end_s": 101.6,
      "text_en": "I will get it done for you from Chakan. Okay?",
      "text_native": "चाकणमधनं करून देईल तुम्हाला. ठीक आहे?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 52,
      "speaker": "customer",
      "start_s": 101.9,
      "end_s": 102.8,
      "text_en": "Yes. What is the current rate?",
      "text_native": "हां. रेट काय आहे आत्ताचा?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 53,
      "speaker": "agent",
      "start_s": 102.9,
      "end_s": 104.0,
      "text_en": "The current rate is 63100.",
      "text_native": "आत्ताचा रेट 63100."
    },
    {
      "ucid": "21112178903298042",
      "idx": 54,
      "speaker": "customer",
      "start_s": 104.4,
      "end_s": 105.1,
      "text_en": "63100, right?",
      "text_native": "63100 ना?"
    },
    {
      "ucid": "21112178903298042",
      "idx": 55,
      "speaker": "agent",
      "start_s": 105.2,
      "end_s": 106.8,
      "text_en": "63100 ex-Chakan, ex-Talegaon.",
      "text_native": "63100 एक्स-चाकण, एक्स-तळेगाव."
    },
    {
      "ucid": "21112178903298042",
      "idx": 56,
      "speaker": "customer",
      "start_s": 107.3,
      "end_s": 108.7,
      "text_en": "Chakan ex-Talegaon. Okay, that's fine.",
      "text_native": "चाकण एक्स-तळेगाव. ठीक आहे, चालेल."
    },
    {
      "ucid": "21112178903298042",
      "idx": 57,
      "speaker": "agent",
      "start_s": 108.8,
      "end_s": 109.4,
      "text_en": "Okay? Okay.",
      "text_native": "ठीक आहे? ओके."
    },
    {
      "ucid": "21112178903298042",
      "idx": 58,
      "speaker": "customer",
      "start_s": 109.5,
      "end_s": 110.1,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके."
    }
  ],
  "steps": [
    {
      "ucid": "21112178903298042",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted, used the customer's name, and identified JSW One, but did not ask for permission to speak."
    },
    {
      "ucid": "21112178903298042",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "In the system, we have now brought new changes. ... a Pune customer... will get the same freight cost as one would get from Pune to Talegaon",
      "comment": "Agent effectively used the new localized freight policy as a price-related hook to resolve the customer's past negative experience."
    },
    {
      "ucid": "21112178903298042",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent did not ask any discovery questions; the only information obtained (competitor name) was volunteered by the customer."
    },
    {
      "ucid": "21112178903298042",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "so let it be from anywhere, the transportation cost will be the same for you. And it will be a competitive price.",
      "comment": "Agent's pitch was relevant, directly addressing the customer's primary concern about high freight costs."
    },
    {
      "ucid": "21112178903298042",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the agent confirmed a requirement exists, they failed to capture any specific details like grade, thickness, or quantity."
    },
    {
      "ucid": "21112178903298042",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a committed next step; the agent put the onus on the customer to 'WhatsApp me'."
    }
  ],
  "objections": [
    {
      "ucid": "21112178903298042",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "my payment is stuck at one place. It's a company called VS Steel Infra... But they don't have the material available now... Let's see, if it comes from them, I will do it for you.",
      "response": "WhatsApp me on my number."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}