Call 21112178903188461 2026-09-10 · sudeeps · 1:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 26 turns, clean transcript (0% inaudible) | Marathi | 26 | supply_led (campaign_name:medium) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.48
confidence high · +1/−8
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent stated the call's purpose but did not lead with a supply or price hook to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked what the customer works on, but did not attempt any other discovery questions after the customer stated they have no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call did not progress to a pitch as the customer was immediately disqualified.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
AGENT: Sudeep speaking, from JSW One MSME One. CUSTOMER: Speak.
Qualify
AGENT: Oh, no requirement? When can it come, sir, approximately?
Summary
The agent contacted a past lead who immediately stated they no longer procure steel. The customer explained they now operate on a labor-only/job-work basis after facing financial issues a year ago. The agent correctly identified the lead as having no current or near-future requirement and ended the call.
Coaching
Your opener was a statement of purpose; try leading with a specific supply or price hook to create interest before the customer can say they have no requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Sudeep speaking, from JSW One MSME One. CUSTOMER: Speak. Agent identified self and company, used customer name, and customer gave explicit permission to continue. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: I had called regarding your steel purchase. Agent stated the call's purpose but did not lead with a supply or price hook to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | AGENT: What do you work on, sorry? Agent asked what the customer works on, but did not attempt any other discovery questions after the customer stated they have no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to a pitch as the customer was immediately disqualified. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Oh, no requirement? When can it come, sir, approximately? After the customer stated no current need, the agent correctly attempted to qualify for a future requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Fine, fine, will do sir. Okay, thank you. The call was closed politely but without establishing any specific next step, even for a long-term follow-up. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.401 | 22.8s | 34.1s | 41.1s | 3.7s | 281.6 | 0 | 13 | 13 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.5s
Hello?
customer
5.3s
Hello?
agent
6.0s
Mister Ashok?
customer
7.0s
Ashok sir?
agent
7.6s
Sudeep speaking, from JSW One MSME One.
Sudeep बोलतोय, JSW One MSME One ना.
customer
10.2s
Speak.
बोला.
agent
10.8s
This your company Ash Fabtech was registered on our portal. I had called regarding your steel purchase.
ही तुमची company Ash Fabtech registered होती portal वर आपल्या. तुमच्या steel purchase संदर्भात फोन केला होता.
customer
14.6s
No sir, there is no requirement. We don't work with material at present.
नाही सर, काही requirement नाहीये. आपण with material काम करतच नाहीये सध्या.
agent
17.3s
Oh, no requirement? When can it come, sir, approximately?
अच्छा, requirement नाहीये का? कधी पर्यंत येऊ शकते सर, अंदाजे?
customer
19.3s
No, can't say anything, sir.
नाही, सांगता येणार नाही सर काही.
agent
20.6s
Okay, fine sir.
बरं, ठीक आहे सर.
customer
21.3s
Because we are working on labour, currently we have stopped working with material.
कारण आम्ही labour वरती काम करतोय, सध्या with material बंदच केलंय.
agent
24.1s
But steel then...
पण steel तर...
agent
25.5s
What do you work on, sorry?
कशावर काम करता, sorry?
customer
26.8s
Labour, meaning the customer gives us the material, we just do the labour work, we do the processing.
Labour, म्हणजे material customer देतो आम्हाला, आम्ही फक्त labour work करून देतो, process करून देतो आम्ही.
agent
31.1s
Oh okay, meaning your end user procures all the material etc. You just work on the material.
Oh okay, म्हणजे तुमच्या end user च material वगैरे सगळं procure करतात. तुम्ही फक्त काम करतात material वर.
customer
34.6s
Yes, yes.
agent
35.1s
So you don't do procurement at all.
Procurement तुम्ही करतच नाही म्हणजे.
customer
36.7s
No, no sir, no.
नाही, नाही सर, नाही.
customer
37.9s
It's closed for now, it's been closed for a year now.
सध्या तरी बंद आहे, आता एक वर्ष झालं बंद आहे.
agent
39.9s
Because what, earlier you, your company has received quotations four-five times from us. That's why I'm saying.
कारण की काय, पहिले तुम्हाला, तुमच्या company ला चार-पाच वेळा quotation गेलंय आमच्याकडनं. म्हणून म्हणतोय.
customer
43.1s
It has been sent, sir, they have even come and met here. They started it, when we used to work with material, they had come and met. At that time, they even said they would look into credit, said they would give it. But later on the phone it was said that no, one or two transactions will have to be done. At that time, we were working with material. We used to have work of about 60-70 lakhs per month with material. But some funds got stuck with the customer, a lot, about 1.5 crore of ours were stuck for six months. After that, we just stopped the work for a bit.
गेलंय सर, इथे येऊन भेटून पण गेलेत. ते सुरुवात केला, ज्यावेळेस with material करायचो त्यावेळेस येऊन भेटून गेलेले. त्यावेळेस even credit पण बघू म्हणले होते, देतो म्हणले होते. पण नंतर फोनवरती असं झालं की नाही, एक-दोन transaction करायला लागतील. त्यावेळेस आमचं with material होत होतं. महिन्याला एक साठ-सत्तर लाखाचं काम होत होतं आमचं with material चं. पण customer कडे थोडे funds अडकले खूप, दीड करोड जवळपास अडकले होते आमचे सहा महिने. त्याच्यानंतर मग बंदच केलं आम्ही थोडं जरा काम.
agent
61.1s
Okay, okay. So you stopped doing procurement since then.
Okay, okay. तुम्ही procurement करायचं बंद केलं मग त्यापासून.
customer
63.1s
Yes, yes, yes.
agent
63.8s
Fine, fine, will do sir. Okay, thank you.
ठीक आहे, ठीक आहे, चालेल सर. Okay, thank you.
customer
66.0s
Okay.