{
  "ucid": "21112178903188461",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 14:48:04",
  "end_time": "2026-09-10 14:49:42",
  "duration_sec": 98,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA414e8bff4853df6d87161f8cc7ade73e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 369,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903188461__DIA414e8bff4853df6d87161f8cc7ade73e.mp3",
  "audio_bytes": 266112,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 88.704,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello?\n[5s] CUSTOMER: Hello?\n[6s] AGENT: Mister Ashok?\n[7s] CUSTOMER: Ashok sir?\n[8s] AGENT: Sudeep speaking, from JSW One MSME One.   (Sudeep बोलतोय, JSW One MSME One ना.)\n[10s] CUSTOMER: Speak.   (बोला.)\n[11s] AGENT: This your company Ash Fabtech was registered on our portal. I had called regarding your steel purchase.   (ही तुमची company Ash Fabtech registered होती portal वर आपल्या. तुमच्या steel purchase संदर्भात फोन केला होता.)\n[15s] CUSTOMER: No sir, there is no requirement. We don't work with material at present.   (नाही सर, काही requirement नाहीये. आपण with material काम करतच नाहीये सध्या.)\n[17s] AGENT: Oh, no requirement? When can it come, sir, approximately?   (अच्छा, requirement नाहीये का? कधी पर्यंत येऊ शकते सर, अंदाजे?)\n[19s] CUSTOMER: No, can't say anything, sir.   (नाही, सांगता येणार नाही सर काही.)\n[21s] AGENT: Okay, fine sir.   (बरं, ठीक आहे सर.)\n[21s] CUSTOMER: Because we are working on labour, currently we have stopped working with material.   (कारण आम्ही labour वरती काम करतोय, सध्या with material बंदच केलंय.)\n[24s] AGENT: But steel then...   (पण steel तर...)\n[26s] AGENT: What do you work on, sorry?   (कशावर काम करता, sorry?)\n[27s] CUSTOMER: Labour, meaning the customer gives us the material, we just do the labour work, we do the processing.   (Labour, म्हणजे material customer देतो आम्हाला, आम्ही फक्त labour work करून देतो, process करून देतो आम्ही.)\n[31s] AGENT: Oh okay, meaning your end user procures all the material etc. You just work on the material.   (Oh okay, म्हणजे तुमच्या end user च material वगैरे सगळं procure करतात. तुम्ही फक्त काम करतात material वर.)\n[35s] CUSTOMER: Yes, yes.\n[35s] AGENT: So you don't do procurement at all.   (Procurement तुम्ही करतच नाही म्हणजे.)\n[37s] CUSTOMER: No, no sir, no.   (नाही, नाही सर, नाही.)\n[38s] CUSTOMER: It's closed for now, it's been closed for a year now.   (सध्या तरी बंद आहे, आता एक वर्ष झालं बंद आहे.)\n[40s] AGENT: Because what, earlier you, your company has received quotations four-five times from us. That's why I'm saying.   (कारण की काय, पहिले तुम्हाला, तुमच्या company ला चार-पाच वेळा quotation गेलंय आमच्याकडनं. म्हणून म्हणतोय.)\n[43s] CUSTOMER: It has been sent, sir, they have even come and met here. They started it, when we used to work with material, they had come and met. At that time, they even said they would look into credit, said they would give it. But later on the phone it was said that no, one or two transactions will have to be done. At that time, we were working with material. We used to have work of about 60-70 lakhs per month with material. But some funds got stuck with the customer, a lot, about 1.5 crore of ours were stuck for six months. After that, we just stopped the work for a bit.   (गेलंय सर, इथे येऊन भेटून पण गेलेत. ते सुरुवात केला, ज्यावेळेस with material करायचो त्यावेळेस येऊन भेटून गेलेले. त्यावेळेस even credit पण बघू म्हणले होते, देतो म्हणले होते. पण नंतर फोनवरती असं झालं की नाही, एक-दोन transaction करायला लागतील. त्यावेळेस आमचं with material होत होतं. महिन्याला एक साठ-सत्तर लाखाचं काम होत होतं आमचं with material चं. पण customer कडे थोडे funds अडकले खूप, दीड करोड जवळपास अडकले होते आमचे सहा महिने. त्याच्यानंतर मग बंदच केलं आम्ही थोडं जरा काम.)\n[61s] AGENT: Okay, okay. So you stopped doing procurement since then.   (Okay, okay. तुम्ही procurement करायचं बंद केलं मग त्यापासून.)\n[63s] CUSTOMER: Yes, yes, yes.\n[64s] AGENT: Fine, fine, will do sir. Okay, thank you.   (ठीक आहे, ठीक आहे, चालेल सर. Okay, thank you.)\n[66s] CUSTOMER: Okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 26,
  "connected": 1,
  "audio_notes": "clear: No significant audio issues.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "26 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opener was a statement of purpose; try leading with a specific supply or price hook to create interest before the customer can say they have no requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a past lead who immediately stated they no longer procure steel. The customer explained they now operate on a labor-only/job-work basis after facing financial issues a year ago. The agent correctly identified the lead as having no current or near-future requirement and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Sudeep speaking, from JSW One MSME One. CUSTOMER: Speak.\", \"comment\": \"Agent identified self and company, used customer name, and customer gave explicit permission to continue.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I had called regarding your steel purchase.\", \"comment\": \"Agent stated the call's purpose but did not lead with a supply or price hook to create interest.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: What do you work on, sorry?\", \"comment\": \"Agent asked what the customer works on, but did not attempt any other discovery questions after the customer stated they have no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to a pitch as the customer was immediately disqualified.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Oh, no requirement? When can it come, sir, approximately?\", \"comment\": \"After the customer stated no current need, the agent correctly attempted to qualify for a future requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Fine, fine, will do sir. Okay, thank you.\", \"comment\": \"The call was closed politely but without establishing any specific next step, even for a long-term follow-up.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener was a statement of purpose; try leading with a specific supply or price hook to create interest before the customer can say they have no requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a past lead who immediately stated they no longer procure steel. The customer explained they now operate on a labor-only/job-work basis after facing financial issues a year ago. The agent correctly identified the lead as having no current or near-future requirement and ended the call.\"}",
  "error": null,
  "latency_ms": 41191,
  "input_tokens": 3611,
  "output_tokens": 753,
  "created_at": "2026-09-25 11:08:59",
  "sentiment": "negative",
  "sentiment_score": -0.477,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 8,
  "lex_hits": 11,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.401,
  "agent_talk_sec": 22.8,
  "customer_talk_sec": 34.1,
  "dead_air_sec": 41.1,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 281.6,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 13,
  "discovery_qs": 5,
  "words_agent": 107,
  "words_customer": 189,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903188461",
      "idx": 0,
      "speaker": "agent",
      "start_s": 4.55,
      "end_s": 5.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178903188461",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.28,
      "end_s": 5.74,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178903188461",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 6.6,
      "text_en": "Mister Ashok?",
      "text_native": "Mister Ashok?"
    },
    {
      "ucid": "21112178903188461",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.5,
      "text_en": "Ashok sir?",
      "text_native": "Ashok sir?"
    },
    {
      "ucid": "21112178903188461",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.6,
      "end_s": 9.8,
      "text_en": "Sudeep speaking, from JSW One MSME One.",
      "text_native": "Sudeep बोलतोय, JSW One MSME One ना."
    },
    {
      "ucid": "21112178903188461",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.6,
      "text_en": "Speak.",
      "text_native": "बोला."
    },
    {
      "ucid": "21112178903188461",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 14.5,
      "text_en": "This your company Ash Fabtech was registered on our portal. I had called regarding your steel purchase.",
      "text_native": "ही तुमची company Ash Fabtech registered होती portal वर आपल्या. तुमच्या steel purchase संदर्भात फोन केला होता."
    },
    {
      "ucid": "21112178903188461",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 17.2,
      "text_en": "No sir, there is no requirement. We don't work with material at present.",
      "text_native": "नाही सर, काही requirement नाहीये. आपण with material काम करतच नाहीये सध्या."
    },
    {
      "ucid": "21112178903188461",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 19.2,
      "text_en": "Oh, no requirement? When can it come, sir, approximately?",
      "text_native": "अच्छा, requirement नाहीये का? कधी पर्यंत येऊ शकते सर, अंदाजे?"
    },
    {
      "ucid": "21112178903188461",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.3,
      "end_s": 20.4,
      "text_en": "No, can't say anything, sir.",
      "text_native": "नाही, सांगता येणार नाही सर काही."
    },
    {
      "ucid": "21112178903188461",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 21.2,
      "text_en": "Okay, fine sir.",
      "text_native": "बरं, ठीक आहे सर."
    },
    {
      "ucid": "21112178903188461",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.3,
      "end_s": 24.0,
      "text_en": "Because we are working on labour, currently we have stopped working with material.",
      "text_native": "कारण आम्ही labour वरती काम करतोय, सध्या with material बंदच केलंय."
    },
    {
      "ucid": "21112178903188461",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.1,
      "end_s": 24.6,
      "text_en": "But steel then...",
      "text_native": "पण steel तर..."
    },
    {
      "ucid": "21112178903188461",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 26.6,
      "text_en": "What do you work on, sorry?",
      "text_native": "कशावर काम करता, sorry?"
    },
    {
      "ucid": "21112178903188461",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 31.0,
      "text_en": "Labour, meaning the customer gives us the material, we just do the labour work, we do the processing.",
      "text_native": "Labour, म्हणजे material customer देतो आम्हाला, आम्ही फक्त labour work करून देतो, process करून देतो आम्ही."
    },
    {
      "ucid": "21112178903188461",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.1,
      "end_s": 34.5,
      "text_en": "Oh okay, meaning your end user procures all the material etc. You just work on the material.",
      "text_native": "Oh okay, म्हणजे तुमच्या end user च material वगैरे सगळं procure करतात. तुम्ही फक्त काम करतात material वर."
    },
    {
      "ucid": "21112178903188461",
      "idx": 16,
      "speaker": "customer",
      "start_s": 34.6,
      "end_s": 35.0,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "21112178903188461",
      "idx": 17,
      "speaker": "agent",
      "start_s": 35.1,
      "end_s": 36.5,
      "text_en": "So you don't do procurement at all.",
      "text_native": "Procurement तुम्ही करतच नाही म्हणजे."
    },
    {
      "ucid": "21112178903188461",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.7,
      "end_s": 37.5,
      "text_en": "No, no sir, no.",
      "text_native": "नाही, नाही सर, नाही."
    },
    {
      "ucid": "21112178903188461",
      "idx": 19,
      "speaker": "customer",
      "start_s": 37.9,
      "end_s": 39.8,
      "text_en": "It's closed for now, it's been closed for a year now.",
      "text_native": "सध्या तरी बंद आहे, आता एक वर्ष झालं बंद आहे."
    },
    {
      "ucid": "21112178903188461",
      "idx": 20,
      "speaker": "agent",
      "start_s": 39.9,
      "end_s": 43.0,
      "text_en": "Because what, earlier you, your company has received quotations four-five times from us. That's why I'm saying.",
      "text_native": "कारण की काय, पहिले तुम्हाला, तुमच्या company ला चार-पाच वेळा quotation गेलंय आमच्याकडनं. म्हणून म्हणतोय."
    },
    {
      "ucid": "21112178903188461",
      "idx": 21,
      "speaker": "customer",
      "start_s": 43.1,
      "end_s": 61.0,
      "text_en": "It has been sent, sir, they have even come and met here. They started it, when we used to work with material, they had come and met. At that time, they even said they would look into credit, said they would give it. But later on the phone it was said that no, one or two transactions will have to be done. At that time, we were working with material. We used to have work of about 60-70 lakhs per month with material. But some funds got stuck with the customer, a lot, about 1.5 crore of ours were stuck for six months. After that, we just stopped the work for a bit.",
      "text_native": "गेलंय सर, इथे येऊन भेटून पण गेलेत. ते सुरुवात केला, ज्यावेळेस with material करायचो त्यावेळेस येऊन भेटून गेलेले. त्यावेळेस even credit पण बघू म्हणले होते, देतो म्हणले होते. पण नंतर फोनवरती असं झालं की नाही, एक-दोन transaction करायला लागतील. त्यावेळेस आमचं with material होत होतं. महिन्याला एक साठ-सत्तर लाखाचं काम होत होतं आमचं with material चं. पण customer कडे थोडे funds अडकले खूप, दीड करोड जवळपास अडकले होते आमचे सहा महिने. त्याच्यानंतर मग बंदच केलं आम्ही थोडं जरा काम."
    },
    {
      "ucid": "21112178903188461",
      "idx": 22,
      "speaker": "agent",
      "start_s": 61.1,
      "end_s": 63.0,
      "text_en": "Okay, okay. So you stopped doing procurement since then.",
      "text_native": "Okay, okay. तुम्ही procurement करायचं बंद केलं मग त्यापासून."
    },
    {
      "ucid": "21112178903188461",
      "idx": 23,
      "speaker": "customer",
      "start_s": 63.1,
      "end_s": 63.7,
      "text_en": "Yes, yes, yes.",
      "text_native": "Yes, yes, yes."
    },
    {
      "ucid": "21112178903188461",
      "idx": 24,
      "speaker": "agent",
      "start_s": 63.8,
      "end_s": 65.8,
      "text_en": "Fine, fine, will do sir. Okay, thank you.",
      "text_native": "ठीक आहे, ठीक आहे, चालेल सर. Okay, thank you."
    },
    {
      "ucid": "21112178903188461",
      "idx": 25,
      "speaker": "customer",
      "start_s": 66.0,
      "end_s": 66.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178903188461",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Sudeep speaking, from JSW One MSME One. CUSTOMER: Speak.",
      "comment": "Agent identified self and company, used customer name, and customer gave explicit permission to continue."
    },
    {
      "ucid": "21112178903188461",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: I had called regarding your steel purchase.",
      "comment": "Agent stated the call's purpose but did not lead with a supply or price hook to create interest."
    },
    {
      "ucid": "21112178903188461",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: What do you work on, sorry?",
      "comment": "Agent asked what the customer works on, but did not attempt any other discovery questions after the customer stated they have no requirement."
    },
    {
      "ucid": "21112178903188461",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to a pitch as the customer was immediately disqualified."
    },
    {
      "ucid": "21112178903188461",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Oh, no requirement? When can it come, sir, approximately?",
      "comment": "After the customer stated no current need, the agent correctly attempted to qualify for a future requirement."
    },
    {
      "ucid": "21112178903188461",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Fine, fine, will do sir. Okay, thank you.",
      "comment": "The call was closed politely but without establishing any specific next step, even for a long-term follow-up."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}