Call 21112178903150261 2026-09-10 · sudeeps · 2:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 32 turns, clean transcript (0% inaudible) | Marathi | 32 | supply_led (campaign_name:medium) |
Audio: clear: There is some unrelated background conversation in Hindi at the very beginning of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.47
confidence high · +23/−2
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but did not ask for permission to speak, instead referencing a previous call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead asking directly if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not perform discovery, only asking about payment terms for a new lead, missing 5 of 6 questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
3mm GI, 80 GSM... 2500 by 1250... one pallet... three tons
Closure with next step
WhatsApp me, I have written 'hi' to you, look.
Summary
The agent reconnected with a known contact who is now acting as an intermediary for his own customer. The contact raised a new requirement for 3 tons of 3mm GI. The agent qualified the requirement's specifications and agreed to connect on WhatsApp to receive the end-user's details for direct follow-up.
Coaching
When the customer pivots the conversation, acknowledge their need but still try to execute the core pitch steps like the hook and discovery to maintain control and gather full context.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified himself and the company but did not ask for permission to speak, instead referencing a previous call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead asking directly if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | But are they ready for advance payment? Agent did not perform discovery, only asking about payment terms for a new lead, missing 5 of 6 questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was performed to establish customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | 3mm GI, 80 GSM... 2500 by 1250... one pallet... three tons Agent successfully captured the grade, thickness, size, and quantity for the new GI requirement raised by the customer. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | WhatsApp me, I have written 'hi' to you, look. A next step was established where the agent would initiate a WhatsApp chat to get the end-user's details. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.448 | 26.8s | 33.0s | 86.2s | 6.5s | 349.3 | 0 | 16 | 16 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.1s
Hello Sopan sir?
customer
3.1s
Yes.
हां.
agent
3.5s
Sudeep speaking, from JSW One. The call was regarding LT Engineering, it was actually a system-generated call. I know we spoke just yesterday. But the call was connected through the system, sir. You don't work at LT anymore, right?
सुदीप बोलतोय, JSW One मधनं. ते LT Engineering ला घेऊन फोन आला होता actually system मधनं ना call झालाय. आपलं मला माहिती आहे कालच बोलणं झालंय. पण system मधनं call लागलाय सर. ते LT मध्ये आता तुम्ही काम नाही करत ना?
customer
10.2s
Yes, our work is ongoing. But what we do now is directly, we give it to them with the complete material, we don't take the material.
आहे ना, काम चालू आहे ना आपलं. पण आपण direct आता काय करतो direct, त्यांना पूर्ण material सहित देऊन टाकतो, आपण material घेत नाही.
agent
14.6s
Oh I see, is that how it's going? Okay. It's fine, it's fine. So, do you have anything in HR with you now?
अच्छा अच्छा, असं चालू आहे का? ठीक आहे. चालेल चालेल. मग आता काय आहे का आपल्याकडे HR मध्ये?
customer
17.6s
No, not right now. What, there was a requirement for GI, sir, for GI.
नाही ना, सध्या नाही. काय GI चं requirement होतं साहेब, GI ची.
agent
19.6s
But what?
पण काय?
customer
20.2s
Is 3mm GI available?
3mm GI available आहे का?
agent
21.8s
Which GI are you talking about?
कोणता GI बोलता?
customer
22.6s
3mm GI, 80 GSM.
agent
24.0s
3mm with 80 GSM, okay. And what are the sizes?
3mm मध्ये 80 GSM, okay. आणि sizes काय आहे?
customer
26.9s
They are 2500 by 1250.
पंचवीसशे बाराशे पन्नास असतात ते.
agent
28.6s
And what is the quantity?
आणि किती quantity आहे?
customer
29.6s
The quantity is one pallet.
Quantity एक pallet आहे.
agent
30.9s
One pallet?
एक pallet?
customer
31.4s
One pallet, one pallet means one pallet of three tons, right?
एक pallet, एक pallet म्हणजे तीन टनचा एक pallet ना?
agent
33.1s
Yes, of three tons.
हो, तीन टनचा.
customer
33.9s
I see.
अच्छा.
agent
34.3s
Okay. From where should it be done? Should it be done from LT Engineering or from there, from your Procitek?
ठीक आहे. कुठून करायचं आहे? LT Engineering मधनं करायचं आहे की तिकडनं करायचं आहे आपल्या Procitek मधनं?
customer
38.0s
No, what actually happened now is, he is my customer, we give it to them. They said we are not getting GI material, so you only take it, give it like that. So, should I give you their number?
नाही, ते आहे ना actually काय झालं आता, म्हणजे माझा customer आहे, आम्ही त्यांना देतो. त्यांना म्हटलं आम्हाला काय GI चं material मिळत नाही, तर तुम्हीच घ्या, द्या असं. तर त्यांचा नंबर देऊ का तुम्हाला?
agent
44.8s
Oh, so should I connect with them directly?
अच्छा, म्हणजे मी direct त्यांच्याशी connect करू का?
customer
46.1s
Yes, if you connect with them, they, if they... let them ask, talk to them.
हा, त्यांच्याशी connect केलं तर त्यांनी त्यांना जर, विचारू द्या, बोलून घ्या त्यांच्याशी.
agent
49.1s
But are they ready for advance payment?
ते advance payment वर ready आहेत का पण?
customer
50.6s
Yes, they will give the advance.
हा, ते advance देतील ना.
agent
51.6s
Hmm hmm.
हम्म हम्म.
customer
52.1s
I see.
अच्छा.
agent
52.6s
I'll ask them if you want.
त्यांना विचारून घेतो वाटल्यास तसं मी.
customer
53.9s
To me, to me, you send this, what do you call it, this, send their number on WhatsApp.
मला, मला तुम्ही आहे ना, send करा हे, काय म्हणतात, हे, त्यांचा नंबर send करा WhatsApp वर.
agent
57.1s
Now they, they asked at one or two places, they said the material is not available.
आता त्यांनी, त्यांनी एक दोन ठिकाणी विचारलं, त्यांना available नाही material म्हणे.
customer
59.6s
Is that so? I'll connect with them, I'll get them registered and then I'll tell them. WhatsApp me, I have written 'hi' to you, look. On this number. On 5710.
असं आहे का? मी त्यांना connect करतो ना, त्यांना register करून देतो आणि मग त्यांना सांगतो मी. मला WhatsApp करा, मी तुम्हाला hi लिहिलंय बघा. हा या नंबरवर. 5710 पे.
agent
64.6s
Okay, okay.
ठीक आहे, ठीक आहे.
customer
65.6s
Yes.
हा.