{
  "ucid": "21112178903150261",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 14:41:42",
  "end_time": "2026-09-10 14:44:08",
  "duration_sec": 146,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2decff35f0328db182e97259c590d4bf.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 374,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903150261__DIA2decff35f0328db182e97259c590d4bf.mp3",
  "audio_bytes": 397008,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 132.336,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello Sopan sir?\n[3s] CUSTOMER: Yes.   (हां.)\n[4s] AGENT: Sudeep speaking, from JSW One. The call was regarding LT Engineering, it was actually a system-generated call. I know we spoke just yesterday. But the call was connected through the system, sir. You don't work at LT anymore, right?   (सुदीप बोलतोय, JSW One मधनं. ते LT Engineering ला घेऊन फोन आला होता actually system मधनं ना call झालाय. आपलं मला माहिती आहे कालच बोलणं झालंय. पण system मधनं call लागलाय सर. ते LT मध्ये आता तुम्ही काम नाही करत ना?)\n[10s] CUSTOMER: Yes, our work is ongoing. But what we do now is directly, we give it to them with the complete material, we don't take the material.   (आहे ना, काम चालू आहे ना आपलं. पण आपण direct आता काय करतो direct, त्यांना पूर्ण material सहित देऊन टाकतो, आपण material घेत नाही.)\n[15s] AGENT: Oh I see, is that how it's going? Okay. It's fine, it's fine. So, do you have anything in HR with you now?   (अच्छा अच्छा, असं चालू आहे का? ठीक आहे. चालेल चालेल. मग आता काय आहे का आपल्याकडे HR मध्ये?)\n[18s] CUSTOMER: No, not right now. What, there was a requirement for GI, sir, for GI.   (नाही ना, सध्या नाही. काय GI चं requirement होतं साहेब, GI ची.)\n[20s] AGENT: But what?   (पण काय?)\n[20s] CUSTOMER: Is 3mm GI available?   (3mm GI available आहे का?)\n[22s] AGENT: Which GI are you talking about?   (कोणता GI बोलता?)\n[23s] CUSTOMER: 3mm GI, 80 GSM.\n[24s] AGENT: 3mm with 80 GSM, okay. And what are the sizes?   (3mm मध्ये 80 GSM, okay. आणि sizes काय आहे?)\n[27s] CUSTOMER: They are 2500 by 1250.   (पंचवीसशे बाराशे पन्नास असतात ते.)\n[29s] AGENT: And what is the quantity?   (आणि किती quantity आहे?)\n[30s] CUSTOMER: The quantity is one pallet.   (Quantity एक pallet आहे.)\n[31s] AGENT: One pallet?   (एक pallet?)\n[31s] CUSTOMER: One pallet, one pallet means one pallet of three tons, right?   (एक pallet, एक pallet म्हणजे तीन टनचा एक pallet ना?)\n[33s] AGENT: Yes, of three tons.   (हो, तीन टनचा.)\n[34s] CUSTOMER: I see.   (अच्छा.)\n[34s] AGENT: Okay. From where should it be done? Should it be done from LT Engineering or from there, from your Procitek?   (ठीक आहे. कुठून करायचं आहे? LT Engineering मधनं करायचं आहे की तिकडनं करायचं आहे आपल्या Procitek मधनं?)\n[38s] CUSTOMER: No, what actually happened now is, he is my customer, we give it to them. They said we are not getting GI material, so you only take it, give it like that. So, should I give you their number?   (नाही, ते आहे ना actually काय झालं आता, म्हणजे माझा customer आहे, आम्ही त्यांना देतो. त्यांना म्हटलं आम्हाला काय GI चं material मिळत नाही, तर तुम्हीच घ्या, द्या असं. तर त्यांचा नंबर देऊ का तुम्हाला?)\n[45s] AGENT: Oh, so should I connect with them directly?   (अच्छा, म्हणजे मी direct त्यांच्याशी connect करू का?)\n[46s] CUSTOMER: Yes, if you connect with them, they, if they... let them ask, talk to them.   (हा, त्यांच्याशी connect केलं तर त्यांनी त्यांना जर, विचारू द्या, बोलून घ्या त्यांच्याशी.)\n[49s] AGENT: But are they ready for advance payment?   (ते advance payment वर ready आहेत का पण?)\n[51s] CUSTOMER: Yes, they will give the advance.   (हा, ते advance देतील ना.)\n[52s] AGENT: Hmm hmm.   (हम्म हम्म.)\n[52s] CUSTOMER: I see.   (अच्छा.)\n[53s] AGENT: I'll ask them if you want.   (त्यांना विचारून घेतो वाटल्यास तसं मी.)\n[54s] CUSTOMER: To me, to me, you send this, what do you call it, this, send their number on WhatsApp.   (मला, मला तुम्ही आहे ना, send करा हे, काय म्हणतात, हे, त्यांचा नंबर send करा WhatsApp वर.)\n[57s] AGENT: Now they, they asked at one or two places, they said the material is not available.   (आता त्यांनी, त्यांनी एक दोन ठिकाणी विचारलं, त्यांना available नाही material म्हणे.)\n[60s] CUSTOMER: Is that so? I'll connect with them, I'll get them registered and then I'll tell them. WhatsApp me, I have written 'hi' to you, look. On this number. On 5710.   (असं आहे का? मी त्यांना connect करतो ना, त्यांना register करून देतो आणि मग त्यांना सांगतो मी. मला WhatsApp करा, मी तुम्हाला hi लिहिलंय बघा. हा या नंबरवर. 5710 पे.)\n[65s] AGENT: Okay, okay.   (ठीक आहे, ठीक आहे.)\n[66s] CUSTOMER: Yes.   (हा.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 32,
  "connected": 1,
  "audio_notes": "clear: There is some unrelated background conversation in Hindi at the very beginning of the recording.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "32 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When the customer pivots the conversation, acknowledge their need but still try to execute the core pitch steps like the hook and discovery to maintain control and gather full context.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent reconnected with a known contact who is now acting as an intermediary for his own customer. The contact raised a new requirement for 3 tons of 3mm GI. The agent qualified the requirement's specifications and agreed to connect on WhatsApp to receive the end-user's details for direct follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified himself and the company but did not ask for permission to speak, instead referencing a previous call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook, instead asking directly if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"But are they ready for advance payment?\", \"comment\": \"Agent did not perform discovery, only asking about payment terms for a new lead, missing 5 of 6 questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was performed to establish customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"3mm GI, 80 GSM... 2500 by 1250... one pallet... three tons\", \"comment\": \"Agent successfully captured the grade, thickness, size, and quantity for the new GI requirement raised by the customer.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"WhatsApp me, I have written 'hi' to you, look.\", \"comment\": \"A next step was established where the agent would initiate a WhatsApp chat to get the end-user's details.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer pivots the conversation, acknowledge their need but still try to execute the core pitch steps like the hook and discovery to maintain control and gather full context.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent reconnected with a known contact who is now acting as an intermediary for his own customer. The contact raised a new requirement for 3 tons of 3mm GI. The agent qualified the requirement's specifications and agreed to connect on WhatsApp to receive the end-user's details for direct follow-up.\"}",
  "error": null,
  "latency_ms": 41254,
  "input_tokens": 3834,
  "output_tokens": 744,
  "created_at": "2026-09-25 11:09:18",
  "sentiment": "positive",
  "sentiment_score": 0.465,
  "sentiment_confidence": "high",
  "pos": 23,
  "neg": 2,
  "lex_hits": 19,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.448,
  "agent_talk_sec": 26.8,
  "customer_talk_sec": 33.0,
  "dead_air_sec": 86.2,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 349.3,
  "interruptions": 0,
  "agent_turns": 16,
  "customer_turns": 16,
  "discovery_qs": 13,
  "words_agent": 156,
  "words_customer": 183,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903150261",
      "idx": 0,
      "speaker": "agent",
      "start_s": 2.09,
      "end_s": 2.86,
      "text_en": "Hello Sopan sir?",
      "text_native": "Hello Sopan sir?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.06,
      "end_s": 3.36,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178903150261",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 10.0,
      "text_en": "Sudeep speaking, from JSW One. The call was regarding LT Engineering, it was actually a system-generated call. I know we spoke just yesterday. But the call was connected through the system, sir. You don't work at LT anymore, right?",
      "text_native": "सुदीप बोलतोय, JSW One मधनं. ते LT Engineering ला घेऊन फोन आला होता actually system मधनं ना call झालाय. आपलं मला माहिती आहे कालच बोलणं झालंय. पण system मधनं call लागलाय सर. ते LT मध्ये आता तुम्ही काम नाही करत ना?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.15,
      "end_s": 14.5,
      "text_en": "Yes, our work is ongoing. But what we do now is directly, we give it to them with the complete material, we don't take the material.",
      "text_native": "आहे ना, काम चालू आहे ना आपलं. पण आपण direct आता काय करतो direct, त्यांना पूर्ण material सहित देऊन टाकतो, आपण material घेत नाही."
    },
    {
      "ucid": "21112178903150261",
      "idx": 4,
      "speaker": "agent",
      "start_s": 14.58,
      "end_s": 17.55,
      "text_en": "Oh I see, is that how it's going? Okay. It's fine, it's fine. So, do you have anything in HR with you now?",
      "text_native": "अच्छा अच्छा, असं चालू आहे का? ठीक आहे. चालेल चालेल. मग आता काय आहे का आपल्याकडे HR मध्ये?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 5,
      "speaker": "customer",
      "start_s": 17.63,
      "end_s": 19.56,
      "text_en": "No, not right now. What, there was a requirement for GI, sir, for GI.",
      "text_native": "नाही ना, सध्या नाही. काय GI चं requirement होतं साहेब, GI ची."
    },
    {
      "ucid": "21112178903150261",
      "idx": 6,
      "speaker": "agent",
      "start_s": 19.64,
      "end_s": 20.0,
      "text_en": "But what?",
      "text_native": "पण काय?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 7,
      "speaker": "customer",
      "start_s": 20.16,
      "end_s": 21.5,
      "text_en": "Is 3mm GI available?",
      "text_native": "3mm GI available आहे का?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 22.53,
      "text_en": "Which GI are you talking about?",
      "text_native": "कोणता GI बोलता?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.61,
      "end_s": 23.84,
      "text_en": "3mm GI, 80 GSM.",
      "text_native": "3mm GI, 80 GSM."
    },
    {
      "ucid": "21112178903150261",
      "idx": 10,
      "speaker": "agent",
      "start_s": 24.0,
      "end_s": 26.5,
      "text_en": "3mm with 80 GSM, okay. And what are the sizes?",
      "text_native": "3mm मध्ये 80 GSM, okay. आणि sizes काय आहे?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 11,
      "speaker": "customer",
      "start_s": 26.86,
      "end_s": 28.5,
      "text_en": "They are 2500 by 1250.",
      "text_native": "पंचवीसशे बाराशे पन्नास असतात ते."
    },
    {
      "ucid": "21112178903150261",
      "idx": 12,
      "speaker": "agent",
      "start_s": 28.6,
      "end_s": 29.5,
      "text_en": "And what is the quantity?",
      "text_native": "आणि किती quantity आहे?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 13,
      "speaker": "customer",
      "start_s": 29.6,
      "end_s": 30.8,
      "text_en": "The quantity is one pallet.",
      "text_native": "Quantity एक pallet आहे."
    },
    {
      "ucid": "21112178903150261",
      "idx": 14,
      "speaker": "agent",
      "start_s": 30.9,
      "end_s": 31.3,
      "text_en": "One pallet?",
      "text_native": "एक pallet?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.4,
      "end_s": 33.0,
      "text_en": "One pallet, one pallet means one pallet of three tons, right?",
      "text_native": "एक pallet, एक pallet म्हणजे तीन टनचा एक pallet ना?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 16,
      "speaker": "agent",
      "start_s": 33.1,
      "end_s": 33.8,
      "text_en": "Yes, of three tons.",
      "text_native": "हो, तीन टनचा."
    },
    {
      "ucid": "21112178903150261",
      "idx": 17,
      "speaker": "customer",
      "start_s": 33.9,
      "end_s": 34.2,
      "text_en": "I see.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178903150261",
      "idx": 18,
      "speaker": "agent",
      "start_s": 34.3,
      "end_s": 37.8,
      "text_en": "Okay. From where should it be done? Should it be done from LT Engineering or from there, from your Procitek?",
      "text_native": "ठीक आहे. कुठून करायचं आहे? LT Engineering मधनं करायचं आहे की तिकडनं करायचं आहे आपल्या Procitek मधनं?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 19,
      "speaker": "customer",
      "start_s": 38.0,
      "end_s": 44.5,
      "text_en": "No, what actually happened now is, he is my customer, we give it to them. They said we are not getting GI material, so you only take it, give it like that. So, should I give you their number?",
      "text_native": "नाही, ते आहे ना actually काय झालं आता, म्हणजे माझा customer आहे, आम्ही त्यांना देतो. त्यांना म्हटलं आम्हाला काय GI चं material मिळत नाही, तर तुम्हीच घ्या, द्या असं. तर त्यांचा नंबर देऊ का तुम्हाला?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 20,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 46.0,
      "text_en": "Oh, so should I connect with them directly?",
      "text_native": "अच्छा, म्हणजे मी direct त्यांच्याशी connect करू का?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 21,
      "speaker": "customer",
      "start_s": 46.1,
      "end_s": 49.0,
      "text_en": "Yes, if you connect with them, they, if they... let them ask, talk to them.",
      "text_native": "हा, त्यांच्याशी connect केलं तर त्यांनी त्यांना जर, विचारू द्या, बोलून घ्या त्यांच्याशी."
    },
    {
      "ucid": "21112178903150261",
      "idx": 22,
      "speaker": "agent",
      "start_s": 49.1,
      "end_s": 50.5,
      "text_en": "But are they ready for advance payment?",
      "text_native": "ते advance payment वर ready आहेत का पण?"
    },
    {
      "ucid": "21112178903150261",
      "idx": 23,
      "speaker": "customer",
      "start_s": 50.6,
      "end_s": 51.5,
      "text_en": "Yes, they will give the advance.",
      "text_native": "हा, ते advance देतील ना."
    },
    {
      "ucid": "21112178903150261",
      "idx": 24,
      "speaker": "agent",
      "start_s": 51.6,
      "end_s": 52.0,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म."
    },
    {
      "ucid": "21112178903150261",
      "idx": 25,
      "speaker": "customer",
      "start_s": 52.1,
      "end_s": 52.5,
      "text_en": "I see.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178903150261",
      "idx": 26,
      "speaker": "agent",
      "start_s": 52.6,
      "end_s": 53.8,
      "text_en": "I'll ask them if you want.",
      "text_native": "त्यांना विचारून घेतो वाटल्यास तसं मी."
    },
    {
      "ucid": "21112178903150261",
      "idx": 27,
      "speaker": "customer",
      "start_s": 53.9,
      "end_s": 57.0,
      "text_en": "To me, to me, you send this, what do you call it, this, send their number on WhatsApp.",
      "text_native": "मला, मला तुम्ही आहे ना, send करा हे, काय म्हणतात, हे, त्यांचा नंबर send करा WhatsApp वर."
    },
    {
      "ucid": "21112178903150261",
      "idx": 28,
      "speaker": "agent",
      "start_s": 57.1,
      "end_s": 59.5,
      "text_en": "Now they, they asked at one or two places, they said the material is not available.",
      "text_native": "आता त्यांनी, त्यांनी एक दोन ठिकाणी विचारलं, त्यांना available नाही material म्हणे."
    },
    {
      "ucid": "21112178903150261",
      "idx": 29,
      "speaker": "customer",
      "start_s": 59.6,
      "end_s": 64.5,
      "text_en": "Is that so? I'll connect with them, I'll get them registered and then I'll tell them. WhatsApp me, I have written 'hi' to you, look. On this number. On 5710.",
      "text_native": "असं आहे का? मी त्यांना connect करतो ना, त्यांना register करून देतो आणि मग त्यांना सांगतो मी. मला WhatsApp करा, मी तुम्हाला hi लिहिलंय बघा. हा या नंबरवर. 5710 पे."
    },
    {
      "ucid": "21112178903150261",
      "idx": 30,
      "speaker": "agent",
      "start_s": 64.6,
      "end_s": 65.5,
      "text_en": "Okay, okay.",
      "text_native": "ठीक आहे, ठीक आहे."
    },
    {
      "ucid": "21112178903150261",
      "idx": 31,
      "speaker": "customer",
      "start_s": 65.6,
      "end_s": 66.0,
      "text_en": "Yes.",
      "text_native": "हा."
    }
  ],
  "steps": [
    {
      "ucid": "21112178903150261",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified himself and the company but did not ask for permission to speak, instead referencing a previous call."
    },
    {
      "ucid": "21112178903150261",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a supply or price hook, instead asking directly if the customer had a requirement."
    },
    {
      "ucid": "21112178903150261",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "But are they ready for advance payment?",
      "comment": "Agent did not perform discovery, only asking about payment terms for a new lead, missing 5 of 6 questions."
    },
    {
      "ucid": "21112178903150261",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was performed to establish customer needs."
    },
    {
      "ucid": "21112178903150261",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "3mm GI, 80 GSM... 2500 by 1250... one pallet... three tons",
      "comment": "Agent successfully captured the grade, thickness, size, and quantity for the new GI requirement raised by the customer."
    },
    {
      "ucid": "21112178903150261",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "WhatsApp me, I have written 'hi' to you, look.",
      "comment": "A next step was established where the agent would initiate a WhatsApp chat to get the end-user's details."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}