Call 21112178903146931 2026-09-10 · Ronak Mehta · 1:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 29 turns, clean transcript (0% inaudible) | Hindi | 29 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask for permission to speak, jumping directly to a question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead opening with a direct qualification question about procurement plans.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer manufactures and what material they use (2/6 questions), which is below the threshold for a 'partial' score.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
So you must be needing sheets then, sir?
Summary
The agent contacted a lead who manufactures e-rickshaws. The agent discovered the customer's primary requirement is for pipes, a product JSW One does not sell. After a brief attempt to pivot to sheets failed, the agent correctly identified the product mismatch and ended the call.
Coaching
Always start your calls by asking for permission and then delivering the supply-led hook, instead of jumping directly into qualification questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced himself and the company but did not ask for permission to speak, jumping directly to a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead opening with a direct qualification question about procurement plans. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | in what thing is your business now, sir? Agent only asked what the customer manufactures and what material they use (2/6 questions), which is below the threshold for a 'partial' score. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended due to a product mismatch before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | So you must be needing sheets then, sir? Agent correctly identified the customer's primary need (pipes) is a product we don't sell and attempted to qualify for a product we do sell (sheets). |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended the call after identifying the product mismatch without setting any future next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.633 | 25.3s | 14.7s | 53.0s | 4.8s | 315.4 | 0 | 15 | 14 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
agent
1.2s
Sandeep ji, Sonak Mehta speaking from JSW One. Is there any material procurement plan for MS pipes this month?
संदीप जी, सोनक मेहता बात कर रहा हूं JSW One से। कुछ मटेरियल प्रोक्योरमेंट का प्लान है MS पाइप्स में इस महीने का?
customer
6.2s
No, not right now.
नहीं अभी तो नहीं है।
agent
7.3s
Until when... which material do you deal in, sir, by the way?
कभी तक का आप कौनसे मटेरियल में डील करते हैं सर वैसे?
customer
9.5s
Yes?
हां जी?
agent
10.0s
Which material do you deal in? HR, CR, what do you deal in, sir?
कौनसे मटेरियल में डील करते हैं? HR, CR, किस में डील करते हैं सर?
customer
12.2s
The work we used to do before, we have stopped that.
पहले जो वाला हम काम करते थे वो तो हम बंद कर दिए हैं।
agent
14.8s
Okay.
ओके।
customer
15.5s
Yes.
हां जी।
agent
15.9s
So in what thing... in what thing is your business now, sir?
तो अभी किस चीज अभी किस चीज में है सर आपका बिज़नेस?
customer
17.9s
We now make e-rickshaws.
हम लोग अभी ई-रिक्शा बनाते हैं।
agent
20.2s
What do you make, sir?
क्या बनाते हैं सर?
customer
21.0s
E-rickshaw, e-rickshaw.
ई-रिक्शा, ई-रिक्शा।
agent
22.2s
Okay. So do you have any steel requirement in that?
ओके। तो उसमें कुछ स्टील का रिक्वायरमेंट आता है आपको?
customer
24.5s
Of what?
कौनसा का?
agent
25.2s
Do you have any steel requirement in that? In any particular metal?
स्टील का कुछ रिक्वायरमेंट आता है उसमें आपको? कोई पर्टिकुलर मेटल में?
customer
28.0s
Pipes are used in that.
उसमें पाइप जाती है।
agent
29.5s
In what thing?
किस चीज में?
customer
30.2s
Pipe, pipe, pipe.
पाइप, पाइप, पाइप।
agent
31.0s
In pipes. So do you take sheets, sheets and make pipes by welding, or do you take a different material for it?
पाइप्स में। तो आप ये शीट्स, शीट्स लेके वेल्डिंग करके पाइप बनाते हैं या अलग ही मटेरियल लेते हैं उसका?
customer
35.0s
No, we order pipes, we order pipes from outside.
नहीं हम पाइप मंगाते हैं, पाइप मंगाते हैं बाहर से।
agent
37.2s
Okay. So you must be needing sheets then, sir?
ओके। तो शीट्स लगती होगी ना सर फिर आपको?
customer
39.2s
No, sheets are not needed, not much, very little is needed in that.
नहीं शीट नहीं लगती, ज्यादा नहीं, बहुत कम लगती उसमें।
agent
41.5s
I see.
अच्छा।
customer
42.2s
Mostly pipes are needed.
ज्यादातर पाइप ही लगती है।
agent
43.8s
Okay.
ओके।
agent
44.5s
Okay, that's fine, sir. We don't have pipes for now.
ठीक है, चलेगा सर। पाइप में तो अभी फिलहाल नहीं है।
customer
46.8s
Yes.
जी।
agent
47.5s
Okay.
ओके।