{ "ucid": "21112178903146931", "call_date": "2026-09-10", "start_time": "2026-09-10 14:41:09", "end_time": "2026-09-10 14:42:42", "duration_sec": 93, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAed271bc99a635710ea664a0f9ce80ab3.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 375, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178903146931__DIAed271bc99a635710ea664a0f9ce80ab3.mp3", "audio_bytes": 219240, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 73.08, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Sandeep ji, Sonak Mehta speaking from JSW One. Is there any material procurement plan for MS pipes this month? (संदीप जी, सोनक मेहता बात कर रहा हूं JSW One से। कुछ मटेरियल प्रोक्योरमेंट का प्लान है MS पाइप्स में इस महीने का?)\n[6s] CUSTOMER: No, not right now. (नहीं अभी तो नहीं है।)\n[7s] AGENT: Until when... which material do you deal in, sir, by the way? (कभी तक का आप कौनसे मटेरियल में डील करते हैं सर वैसे?)\n[10s] CUSTOMER: Yes? (हां जी?)\n[10s] AGENT: Which material do you deal in? HR, CR, what do you deal in, sir? (कौनसे मटेरियल में डील करते हैं? HR, CR, किस में डील करते हैं सर?)\n[12s] CUSTOMER: The work we used to do before, we have stopped that. (पहले जो वाला हम काम करते थे वो तो हम बंद कर दिए हैं।)\n[15s] AGENT: Okay. (ओके।)\n[16s] CUSTOMER: Yes. (हां जी।)\n[16s] AGENT: So in what thing... in what thing is your business now, sir? (तो अभी किस चीज अभी किस चीज में है सर आपका बिज़नेस?)\n[18s] CUSTOMER: We now make e-rickshaws. (हम लोग अभी ई-रिक्शा बनाते हैं।)\n[20s] AGENT: What do you make, sir? (क्या बनाते हैं सर?)\n[21s] CUSTOMER: E-rickshaw, e-rickshaw. (ई-रिक्शा, ई-रिक्शा।)\n[22s] AGENT: Okay. So do you have any steel requirement in that? (ओके। तो उसमें कुछ स्टील का रिक्वायरमेंट आता है आपको?)\n[24s] CUSTOMER: Of what? (कौनसा का?)\n[25s] AGENT: Do you have any steel requirement in that? In any particular metal? (स्टील का कुछ रिक्वायरमेंट आता है उसमें आपको? कोई पर्टिकुलर मेटल में?)\n[28s] CUSTOMER: Pipes are used in that. (उसमें पाइप जाती है।)\n[30s] AGENT: In what thing? (किस चीज में?)\n[30s] CUSTOMER: Pipe, pipe, pipe. (पाइप, पाइप, पाइप।)\n[31s] AGENT: In pipes. So do you take sheets, sheets and make pipes by welding, or do you take a different material for it? (पाइप्स में। तो आप ये शीट्स, शीट्स लेके वेल्डिंग करके पाइप बनाते हैं या अलग ही मटेरियल लेते हैं उसका?)\n[35s] CUSTOMER: No, we order pipes, we order pipes from outside. (नहीं हम पाइप मंगाते हैं, पाइप मंगाते हैं बाहर से।)\n[37s] AGENT: Okay. So you must be needing sheets then, sir? (ओके। तो शीट्स लगती होगी ना सर फिर आपको?)\n[39s] CUSTOMER: No, sheets are not needed, not much, very little is needed in that. (नहीं शीट नहीं लगती, ज्यादा नहीं, बहुत कम लगती उसमें।)\n[42s] AGENT: I see. (अच्छा।)\n[42s] CUSTOMER: Mostly pipes are needed. (ज्यादातर पाइप ही लगती है।)\n[44s] AGENT: Okay. (ओके।)\n[44s] AGENT: Okay, that's fine, sir. We don't have pipes for now. (ठीक है, चलेगा सर। पाइप में तो अभी फिलहाल नहीं है।)\n[47s] CUSTOMER: Yes. (जी।)\n[48s] AGENT: Okay. (ओके।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 29, "connected": 1, "audio_notes": "clear: The audio is clear with minimal background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "29 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Always start your calls by asking for permission and then delivering the supply-led hook, instead of jumping directly into qualification questions.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": null, "catalogue_status": "not_available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead who manufactures e-rickshaws. The agent discovered the customer's primary requirement is for pipes, a product JSW One does not sell. After a brief attempt to pivot to sheets failed, the agent correctly identified the product mismatch and ended the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent introduced himself and the company but did not ask for permission to speak, jumping directly to a question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead opening with a direct qualification question about procurement plans.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"in what thing is your business now, sir?\", \"comment\": \"Agent only asked what the customer manufactures and what material they use (2/6 questions), which is below the threshold for a 'partial' score.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended due to a product mismatch before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So you must be needing sheets then, sir?\", \"comment\": \"Agent correctly identified the customer's primary need (pipes) is a product we don't sell and attempted to qualify for a product we do sell (sheets).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent ended the call after identifying the product mismatch without setting any future next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always start your calls by asking for permission and then delivering the supply-led hook, instead of jumping directly into qualification questions.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": null, \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who manufactures e-rickshaws. The agent discovered the customer's primary requirement is for pipes, a product JSW One does not sell. After a brief attempt to pivot to sheets failed, the agent correctly identified the product mismatch and ended the call.\"}", "error": null, "latency_ms": 43214, "input_tokens": 3410, "output_tokens": 716, "created_at": "2026-09-25 11:09:21", "sentiment": "negative", "sentiment_score": -0.433, "sentiment_confidence": "high", "pos": 0, "neg": 2, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.633, "agent_talk_sec": 25.3, "customer_talk_sec": 14.7, "dead_air_sec": 53.0, "longest_monologue_sec": 4.8, "agent_wpm": 315.4, "interruptions": 0, "agent_turns": 15, "customer_turns": 14, "discovery_qs": 12, "words_agent": 133, "words_customer": 64, "monologue_heavy": 0, "turns": [ { "ucid": "21112178903146931", "idx": 0, "speaker": "customer", "start_s": 0.17, "end_s": 0.6, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178903146931", "idx": 1, "speaker": "agent", "start_s": 1.2, "end_s": 6.0, "text_en": "Sandeep ji, Sonak Mehta speaking from JSW One. Is there any material procurement plan for MS pipes this month?", "text_native": "संदीप जी, सोनक मेहता बात कर रहा हूं JSW One से। कुछ मटेरियल प्रोक्योरमेंट का प्लान है MS पाइप्स में इस महीने का?" }, { "ucid": "21112178903146931", "idx": 2, "speaker": "customer", "start_s": 6.24, "end_s": 7.08, "text_en": "No, not right now.", "text_native": "नहीं अभी तो नहीं है।" }, { "ucid": "21112178903146931", "idx": 3, "speaker": "agent", "start_s": 7.3, "end_s": 9.3, "text_en": "Until when... which material do you deal in, sir, by the way?", "text_native": "कभी तक का आप कौनसे मटेरियल में डील करते हैं सर वैसे?" }, { "ucid": "21112178903146931", "idx": 4, "speaker": "customer", "start_s": 9.54, "end_s": 9.9, "text_en": "Yes?", "text_native": "हां जी?" }, { "ucid": "21112178903146931", "idx": 5, "speaker": "agent", "start_s": 10.0, "end_s": 12.0, "text_en": "Which material do you deal in? HR, CR, what do you deal in, sir?", "text_native": "कौनसे मटेरियल में डील करते हैं? HR, CR, किस में डील करते हैं सर?" }, { "ucid": "21112178903146931", "idx": 6, "speaker": "customer", "start_s": 12.2, "end_s": 14.5, "text_en": "The work we used to do before, we have stopped that.", "text_native": "पहले जो वाला हम काम करते थे वो तो हम बंद कर दिए हैं।" }, { "ucid": "21112178903146931", "idx": 7, "speaker": "agent", "start_s": 14.8, "end_s": 15.2, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178903146931", "idx": 8, "speaker": "customer", "start_s": 15.5, "end_s": 15.8, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178903146931", "idx": 9, "speaker": "agent", "start_s": 15.9, "end_s": 17.8, "text_en": "So in what thing... in what thing is your business now, sir?", "text_native": "तो अभी किस चीज अभी किस चीज में है सर आपका बिज़नेस?" }, { "ucid": "21112178903146931", "idx": 10, "speaker": "customer", "start_s": 17.9, "end_s": 19.8, "text_en": "We now make e-rickshaws.", "text_native": "हम लोग अभी ई-रिक्शा बनाते हैं।" }, { "ucid": "21112178903146931", "idx": 11, "speaker": "agent", "start_s": 20.2, "end_s": 20.8, "text_en": "What do you make, sir?", "text_native": "क्या बनाते हैं सर?" }, { "ucid": "21112178903146931", "idx": 12, "speaker": "customer", "start_s": 21.0, "end_s": 21.8, "text_en": "E-rickshaw, e-rickshaw.", "text_native": "ई-रिक्शा, ई-रिक्शा।" }, { "ucid": "21112178903146931", "idx": 13, "speaker": "agent", "start_s": 22.2, "end_s": 24.2, "text_en": "Okay. So do you have any steel requirement in that?", "text_native": "ओके। तो उसमें कुछ स्टील का रिक्वायरमेंट आता है आपको?" }, { "ucid": "21112178903146931", "idx": 14, "speaker": "customer", "start_s": 24.5, "end_s": 25.0, "text_en": "Of what?", "text_native": "कौनसा का?" }, { "ucid": "21112178903146931", "idx": 15, "speaker": "agent", "start_s": 25.2, "end_s": 27.5, "text_en": "Do you have any steel requirement in that? In any particular metal?", "text_native": "स्टील का कुछ रिक्वायरमेंट आता है उसमें आपको? कोई पर्टिकुलर मेटल में?" }, { "ucid": "21112178903146931", "idx": 16, "speaker": "customer", "start_s": 28.0, "end_s": 29.0, "text_en": "Pipes are used in that.", "text_native": "उसमें पाइप जाती है।" }, { "ucid": "21112178903146931", "idx": 17, "speaker": "agent", "start_s": 29.5, "end_s": 30.0, "text_en": "In what thing?", "text_native": "किस चीज में?" }, { "ucid": "21112178903146931", "idx": 18, "speaker": "customer", "start_s": 30.2, "end_s": 30.8, "text_en": "Pipe, pipe, pipe.", "text_native": "पाइप, पाइप, पाइप।" }, { "ucid": "21112178903146931", "idx": 19, "speaker": "agent", "start_s": 31.0, "end_s": 34.8, "text_en": "In pipes. So do you take sheets, sheets and make pipes by welding, or do you take a different material for it?", "text_native": "पाइप्स में। तो आप ये शीट्स, शीट्स लेके वेल्डिंग करके पाइप बनाते हैं या अलग ही मटेरियल लेते हैं उसका?" }, { "ucid": "21112178903146931", "idx": 20, "speaker": "customer", "start_s": 35.0, "end_s": 37.0, "text_en": "No, we order pipes, we order pipes from outside.", "text_native": "नहीं हम पाइप मंगाते हैं, पाइप मंगाते हैं बाहर से।" }, { "ucid": "21112178903146931", "idx": 21, "speaker": "agent", "start_s": 37.2, "end_s": 39.0, "text_en": "Okay. So you must be needing sheets then, sir?", "text_native": "ओके। तो शीट्स लगती होगी ना सर फिर आपको?" }, { "ucid": "21112178903146931", "idx": 22, "speaker": "customer", "start_s": 39.2, "end_s": 41.2, "text_en": "No, sheets are not needed, not much, very little is needed in that.", "text_native": "नहीं शीट नहीं लगती, ज्यादा नहीं, बहुत कम लगती उसमें।" }, { "ucid": "21112178903146931", "idx": 23, "speaker": "agent", "start_s": 41.5, "end_s": 42.0, "text_en": "I see.", "text_native": "अच्छा।" }, { "ucid": "21112178903146931", "idx": 24, "speaker": "customer", "start_s": 42.2, "end_s": 43.5, "text_en": "Mostly pipes are needed.", "text_native": "ज्यादातर पाइप ही लगती है।" }, { "ucid": "21112178903146931", "idx": 25, "speaker": "agent", "start_s": 43.8, "end_s": 44.2, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178903146931", "idx": 26, "speaker": "agent", "start_s": 44.5, "end_s": 46.5, "text_en": "Okay, that's fine, sir. We don't have pipes for now.", "text_native": "ठीक है, चलेगा सर। पाइप में तो अभी फिलहाल नहीं है।" }, { "ucid": "21112178903146931", "idx": 27, "speaker": "customer", "start_s": 46.8, "end_s": 47.2, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "21112178903146931", "idx": 28, "speaker": "agent", "start_s": 47.5, "end_s": 47.8, "text_en": "Okay.", "text_native": "ओके।" } ], "steps": [ { "ucid": "21112178903146931", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent introduced himself and the company but did not ask for permission to speak, jumping directly to a question." }, { "ucid": "21112178903146931", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not provide a supply or price hook, instead opening with a direct qualification question about procurement plans." }, { "ucid": "21112178903146931", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "in what thing is your business now, sir?", "comment": "Agent only asked what the customer manufactures and what material they use (2/6 questions), which is below the threshold for a 'partial' score." }, { "ucid": "21112178903146931", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended due to a product mismatch before any USPs could be pitched." }, { "ucid": "21112178903146931", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "So you must be needing sheets then, sir?", "comment": "Agent correctly identified the customer's primary need (pipes) is a product we don't sell and attempted to qualify for a product we do sell (sheets)." }, { "ucid": "21112178903146931", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent ended the call after identifying the product mismatch without setting any future next step." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }