{ "ucid": "21112178903101841", "call_date": "2026-09-10", "start_time": "2026-09-10 14:33:38", "end_time": "2026-09-10 14:39:59", "duration_sec": 381, "campaign": "MSME_IS_India_ProductOpps_Reg_Acc", "disposition": "General Enquiry", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe25b5d6d6c850a98da51c141b4e75b1c.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 377, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178903101841__DIAe25b5d6d6c850a98da51c141b4e75b1c.mp3", "audio_bytes": 1088208, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 362.736, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello Ramji bhai? (Hello रामजी भाई?)\n[3s] CUSTOMER: Yes, speak, tell me. (हां जी, बोलिए, बताइए।)\n[4s] AGENT: Sir, hello. I am Aditya Pandey calling from JSW One. (सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।)\n[6s] CUSTOMER: Okay, tell me. (अच्छा बताइए।)\n[7s] AGENT: Actually sir, you were registered on our platform and had added some 'manage buyer' in your cart, sir. (Actually में सर आप हमारे platform पे register थे और अपने cart में कुछ manage buyer add किए थे सर।)\n[10s] CUSTOMER: Yes, absolutely, absolutely. (हां जी, बिल्कुल बिल्कुल।)\n[12s] AGENT: So I just wanted to know, sir, what... you had created three SKUs, so can you tell me a little in detail about your business? (तो वही मेरेको सर जानना था कि क्या मतलब आपको कोई आपने तीन SKU में बनाया था तो मुझे थोड़ा बता सकते हैं डिटेल में आपका क्या मतलब बिजनेस के बारे में आपके?)\n[17s] CUSTOMER: Sir, we have manufacturing of wire, of iron wire. (सर manufacturing है हमारी wire उसकी iron wire की।)\n[19s] AGENT: Iron iron rod?\n[20s] CUSTOMER: Of iron wire. (Iron wire की।)\n[21s] AGENT: Iron wire, okay sir.\n[22s] CUSTOMER: Yes, we also make shapes, meaning we do flatting and also make square wire. (हां जी, हम shape भी बनाते हैं मतलब flatting करते हैं और square भी बनाते हैं wire.)\n[26s] AGENT: Okay, so which material do you generally need for that? (Okay, तो आपको generally कौनसा material लगता है उसके लिए?)\n[28s] CUSTOMER: Sir, generally the material we take, we take it from SAIL or BSP. (सर generally हम जो material लेते हैं वो हम SAIL या BSP से लेते हैं।)\n[30s] AGENT: Okay BSP, SAIL or BSP, okay. (अच्छा BSP, SAIL या BSP, okay.)\n[32s] CUSTOMER: Yes, like the high carbon 62B one, we take that from SAIL or BSP. The 1008 one, we generally take from SAIL or else we take it from commercial. (हां, जो जैसे high carbon 62B वाला है वो हम SAIL या BSP से लेते हैं। जो 1008 वाला है वो हम generally SAIL से लेते हैं या फिर commercial से ले लेते हैं।)\n[38s] AGENT: Okay.\n[39s] CUSTOMER: [inaudible]\n[41s] AGENT: Okay, and where do you get this HC one from? From BSP? (Okay, और ये HC वाला कहां से लेते हैं? BSP से?)\n[43s] CUSTOMER: Which one, sir? (कौनसा सर?)\n[43s] AGENT: You mentioned one, right, 62B. (आपने एक बोला ना 62B.)\n[44s] CUSTOMER: 62B, 62B from SAIL and BSP. (62B, 62B SAIL और BSP से।)\n[46s] AGENT: Okay, both, it's both of them. (अच्छा दोनों, वो दोनों है।)\n[47s] CUSTOMER: Yes, we take the majority from SAIL. The rest, once in a while, from BSP. (हां, majority SAIL से लेते हैं। बाकी once in a while BSP से।)\n[49s] AGENT: And this one, EN 1A1, this one also, this one also from SAIL? (और ये वाला जो एक है EN 1A1 ये भी ये भी SAIL से?)\n[51s] CUSTOMER: That one is experimental for now, that, we have just now [inaudible]. (वो तो अभी experimental है वो वो अभी हमने [inaudible])\n[54s] AGENT: Okay.\n[55s] AGENT: Sir, how much do you require monthly? (सर ये monthly आपको कितना required रहता है?)\n[56s] CUSTOMER: Sir, monthly we require at least if you take it all together, then we require three wagons. (सर monthly हमें required है कम से कम अगर आप मिला के चलेंगे तो तीन wagon required है हमें।)\n[60s] AGENT: Three wagons? (तीन wagon?)\n[60s] CUSTOMER: Three wagons, meaning, you can consider it roughly around 200 metric tons. (तीन wagon, यानी कि मोटा-मोटा 200 metric ton के करीब मान लीजिए आप।)\n[63s] AGENT: 200 metric tons, right? Sir, I can do one thing. See, what happens is, this is perhaps a bit of a unique SKU of yours, C8 1008 and 62, can we place a plant order for this? I'll check. You will get a plant order from JSW itself. (200 metric ton ना? सर मैं एक कर सकता हूं। देखिए क्या रहता है कि थोड़ा एक unique SKU है ना शायद आपका ये C8 1008 और 62, हम इसका plant order लगवा सकते हैं क्या? मैं चेक कर लेता हूं। हमारे JSW का ही plant order लगता है आपको।)\n[69s] CUSTOMER: First, I need to confirm the rate. (एक तो मुझे rate confirm करना है पहले।)\n[70s] AGENT: Yes, I rate, no sir, I'm not saying that I will place the order with the plant. I was saying that first I will share the rate with you, obviously. It will have my full delivered rate. If we can get this done through the plant, then this can also happen because in the plant, the rate (हां मैं rate नहीं सर मैं इतना नहीं बोल रहा कि मैं order लगवा दूंगा plant पे। मैं बोल रहा था कि पहले मैं आपको rate share करूंगा obviously। उसमें मेरा पूरा delivered rate होगा। वो plant के थ्रू हम लोग अगर ये करवा सकते हैं तो ये भी हो सकता है क्योंकि plant में rate)\n[77s] CUSTOMER: Yes, it will come directly from the plant. But what happens in that, sir, is there's a lead time of two, three to four weeks. (हां direct plant से आएगी। पर उसमें क्या होता है सर two three to four weeks का lead time होता है।)\n[80s] AGENT: Because what happens, sir, is that it's plant rolling, right? (क्योंकि क्या है सर वो plant rolling होती है ना?)\n[82s] CUSTOMER: Yes. So that happens on prior booking. (हां, तो वो prior booking पे होता है वो।)\n[83s] AGENT: Yes, on prior booking, it's like that. And now sir, you must also know the market rate is increasing a lot. Just today, the price of steel has increased by ₹2. You can expect now (हां prior booking पे वैसा ही है। और अभी सर आपको भी पता होगा market rate बहुत बढ़ रहा है। आज ही ₹2 बढ़ गया है steel का। अभी आप expect करके चल सकते हैं)\n[88s] CUSTOMER: Yes, I mean in HR, I'm talking about this, in coils. (हां मतलब HR में इसकी बात कर रहा हूं coils में।)\n[90s] AGENT: Hello?\n[92s] CUSTOMER: Yes, yes. (हां जी हां जी।)\n[92s] AGENT: Yes, so that's what I was saying, that if you do it now, I mean this order booking, then this price of yours will be fixed. Even if the price increases in the market tomorrow, this price of yours will remain fixed, that you will buy at this market rate. (हां तो वही मैं बोल रहा था कि अगर आप अभी करते हैं मतलब ये order booking तो यही आपका price fix हो जाएगा। भले ही market में अगर कल price बढ़ जाए आपकी ये price fix ही रहेगी कि आप इसी पे market rate पे buy करेंगे।)\n[98s] CUSTOMER: Yes, what is your booking criteria? (हां, booking criteria क्या है आपका?)\n[101s] AGENT: Yes, sir, let's do one thing, I'll share this requirement of yours with my boss. Okay? After studying it completely, I'll tell you what the booking criteria is like. Okay? Because we, usually the first one is advance only, so I guess you will have to pay a token amount. I will check that as well, how it will be. (हां मैं सर पूरा एक काम करते हैं ना मैं ये जो आपका है ना requirement मैं अपने boss के साथ share करता हूं। ठीक है? पूरा study करके आपको बताता हूं booking criteria कैसा है। ठीक है? क्योंकि हम वैसे रहता है पहला तो advance ही रहता है तो I guess आपको एक token amount pay करना पड़ेगा। वो मैं अभी वो भी मैं चेक कर लूंगा कैसा रहेगा।)\n[108s] CUSTOMER: Yes, no issues with that. (हां no issues with that.)\n[109s] AGENT: Okay? You send me a text on WhatsApp, you share the details with me. (Okay? आप हमें एक text कर दीजिए WhatsApp पे आप मुझे details share कर देना आप।)\n[112s] CUSTOMER: I, yes sir, this is your email ID as well, right, Ram Ramji WPL? (मैं हां सर ये आपका email ID भी यही है ना Ram Ramji WPL?)\n[114s] AGENT: Yes, WPL, WPL. (हां जी WPL, WPL.)\n[116s] AGENT: Okay sir, I will work on this and let you know. For 200 tons, I mean, tell me one thing, are you saying 200 tons for both combined or (ठीक है सर मैं इसपे work करके आपको बताता हूं। 200 टन का ये मतलब एक बात बताइए ये दोनों मिला के 200 टन बोल रहे हैं आप कि)\n[120s] CUSTOMER: Combined, combined. (मिला के मिला के।)\n[121s] AGENT: Okay, so that means this (Okay तो मतलब ये)\n[122s] CUSTOMER: Meaning, we need two wagons of high carbon for sure. We have a minimum consumption of two wagons of 62B. (मतलब दो wagon की हमें high carbon की चाहिए ही चाहिए। 62B की दो wagon की तो हमें consumption minimum है।)\n[125s] AGENT: Yes, so that means I'll consider this as 100 tons for now. (हां तो मतलब ये 100 टन मैं पकड़ के चलता हूं अभी के लिए।)\n[127s] CUSTOMER: Yes, you can consider this as 100 tons and you can consider 100 tons of 1008. (हां 100 टन आप ये पकड़ के चल लीजिए और 100 टन आप 1008 पकड़ के चल लीजिए।)\n[130s] AGENT: Alright, okay sir, I will work on this. I will also tell you the rate, through the plant as well. (चलिए ठीक है सर मैं इसपे work कर लेता हूं। rate भी मैं आपको बता दूंगा plant के थ्रू भी।)\n[132s] CUSTOMER: Okay. (ठीक है।)\n[133s] AGENT: And where will the delivery be for this, sir? (और ये delivery कहां रहेगी सर इसकी?)\n[134s] CUSTOMER: Ghaziabad.\n[135s] AGENT: Is this your GST location? (आपका GST location है क्या ये?)\n[136s] CUSTOMER: The GST location will be exactly that, sir. (GST location बिल्कुल वही रहेगी सर।)\n[138s] AGENT: Yes, I mean it will be at the GST location, right? Because what happens is, when the vehicle is unloaded then, I mean they check at the toll plaza, all that, documentation. (हां मतलब GST location पे रहेगा ना? क्योंकि क्या रहता है जब गाड़ी unload होती है तब मतलब toll naka पे check करते हैं ना वो सब documentation.)\n[141s] CUSTOMER: No no sir, that's it, we have only one manufacturing unit, we will get it delivered there itself. We don't have any trading, it's only manufacturing. (नहीं नहीं सर वही है हमारा तो एक ही manufacturing unit है हम वहीं पे मंगाएंगे। trading हमारी कोई है नहीं manufacturing ही है।)\n[145s] AGENT: And sir, one, I wanted to know one more thing, this thing you were talking about, iron wire rod and flat flatting, so where, where is its application used? (और सर एक मेरेको एक और जानना था ये जो आपके आप बोल रहे थे ना iron wire rod और flat flatting तो ये कहां इसका application कहां use होता है?)\n[149s] CUSTOMER: Sir, its application, the high carbon one, is being used to make either springs or it's being used in mosquito nets. (सर इसका application जो high carbon है वो तो बन रही है या तो springs बन रहे हैं या फिर mosquito net में use हो रहा है।)\n[154s] AGENT: Okay okay.\n[155s] CUSTOMER: And the MS wire, clips are being made from it. (और जो MS wire है इसके clips बन रहे हैं।)\n[157s] AGENT: Clips?\n[157s] CUSTOMER: Or after becoming flat, it goes on the fan's grill. (या फिर flat बन के अंदर ये पंखे की जाल पे निकलता है।)\n[160s] AGENT: Hmm hmm hmm. (हम्म हम्म हम्म।)\n[160s] CUSTOMER: It's being used in different applications mostly. (different applications में लग रहा है ज्यादातर ये।)\n[163s] AGENT: Okay okay. I was just asking for my own understanding. (Okay okay. ये मैं अपने एक understanding के लिए ही पूछ रहा था।)\n[165s] CUSTOMER: No issue, no issue sir. (कोई issue नहीं कोई issue नहीं सर।)\n[166s] AGENT: So are you taking this on credit, sir, the one from SAIL and BSP? (तो आप credit पे ले रहे हैं क्या सर ये जो SAIL और BSP?)\n[168s] CUSTOMER: No no sir, on credit, where is SAIL giving on credit? We, just like the criteria you mentioned, we pay a token amount, the wagon booking amount is around one lakh rupees. We book the wagon and after that, in the next month's order (नहीं नहीं सर credit पे SAIL कहां credit पे दे रहा है? हम जैसे जो आपने criteria बताया token amount हम करते हैं लगभग लाख रुपए के करीब wagon booking का amount रहता है। हम wagon book करते हैं और उसके बाद वो next month के order के अंदर)\n[174s] AGENT: No, I thought you take it from a distributor or you take it directly from SAIL, I was asking like that. (नहीं मुझे लगा आप distributor से लेते हैं कि direct आप SAIL से लेते हैं वैसा पूछ रहा था।)\n[176s] CUSTOMER: I take it directly from SAIL. (मैं direct SAIL से लेता हूं।)\n[177s] AGENT: Because we are also JSW direct, you are dealing directly with JSW. (क्योंकि हम भी JSW ही हैं direct, आप direct JSW से ही deal कर रहे हैं आप।)\n[179s] CUSTOMER: Absolutely, I understand sir. (बिल्कुल, I understand sir.)\n[181s] AGENT: I saw that last time also, did you have a conversation with anyone before? (आपका मैंने देखा last time भी आपसे बात हुआ है क्या पहले किसी से भी?)\n[182s] CUSTOMER: Sir, we had a conversation but there was a very big difference in the rate. (सर बात हुआ है पर ना rate में difference बहुत ज्यादा था।)\n[184s] AGENT: Okay, the rate difference is very big. (अच्छा rate difference बहुत ज्यादा है।)\n[186s] CUSTOMER: In the rate, between SAIL's and your rate, we had a discussion last time as well, there was a big difference. Now I had a talk with someone, they were saying JSW's rate [inaudible] compare [inaudible]. (Rate में SAIL में और आपके rate में पिछली बार भी बात हुई थी बहुत difference था। अब मेरे किसी से बात हुई थी वो कह रहे थे JSW के rate [inaudible] compare [inaudible])\n[190s] AGENT: Hmm hmm hmm. Sir, let's see sir, let's see how it is. If I will see if you, if there is a big difference in the rate, then we will get the order quantity reduced, then what will happen is your value will decrease in that. (हम्म हम्म हम्म। सर देखते हैं सर देखते हैं कैसा है। अगर मैं देख लूंगा अगर आप अगर ज्यादा rate का difference आता है तो हम order quantity कम करवा देंगे तो फिर आपका क्या है value कम हो जाएगा उसमें।)\n[196s] CUSTOMER: Okay. (ठीक है।)\n[197s] AGENT: Let's work on this once, okay? (एक बार कर लेते हैं इसपे work, okay?)\n[199s] CUSTOMER: [inaudible]\n[200s] AGENT: [inaudible]", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 87, "connected": 1, "audio_notes": "clear: The customer's voice is occasionally a bit low, but the conversation is mostly understandable.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "87 turns, clean transcript (6% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 8.5, "pitch_score_band": "green", "pitch_missed_steps": "[\"CL2 Revalidate every field\"]", "pitch_coaching_note": "When the customer mentioned our price was much higher in the past, your response was to suggest reducing the order size. Instead, use the playbook: acknowledge their concern, ask what brand they are comparing to, and reinforce that your quote will be an all-inclusive 'landed cost' for a fair comparison.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "not_in_stockyard", "supply_details": "Agent identified the required grades (62B, 1008) as 'unique SKU' and immediately proposed a 'plant order', indicating the material is not a standard stockyard item.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a wire manufacturer, inquired about 200 MT of specific wire rod grades (62B, 1008) for delivery in Ghaziabad. The agent identified these as non-stock items and proposed a direct plant order. The customer, who buys directly from SAIL and has found JSW's pricing uncompetitive in the past, agreed to receive a quote. The agent committed to work on the requirement and revert with pricing and booking details.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Actually sir, you were registered on our platform and had added some 'manage buyer' in your cart, sir.\", \"comment\": \"The agent correctly opened by referencing the customer's activity on the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"200 metric ton na?... and where will the delivery be for this, sir?... you had created three SKUs... C8 1008 and 62\", \"comment\": \"Agent confirmed product/grade, quantity, and delivery location, but did not revalidate thickness/width or the customer's required timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?\", \"comment\": \"Agent successfully discovered end application, monthly tonnage, current brands, and payment terms. Only the JSW % of procurement was missed.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will work on this and let you know... I will also tell you the rate, through the plant as well.\", \"comment\": \"As price was not immediately available, the agent correctly committed to a specific next step: to work on the requirement and revert with a rate.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I saw that last time also, did you have a conversation with anyone before?... Because we are also JSW direct, you are dealing directly with JSW.\", \"comment\": \"The agent did not re-pitch the entire company, instead focusing on the customer's specific need and reinforcing the relevant 'direct from mill' advantage.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When the customer mentioned our price was much higher in the past, your response was to suggest reducing the order size. Instead, use the playbook: acknowledge their concern, ask what brand they are comparing to, and reinforce that your quote will be an all-inclusive 'landed cost' for a fair comparison.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent identified the required grades (62B, 1008) as 'unique SKU' and immediately proposed a 'plant order', indicating the material is not a standard stockyard item.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Sir, we had a conversation but there was a very big difference in the rate.\", \"response\": \"If I will see if you, if there is a big difference in the rate, then we will get the order quantity reduced, then what will happen is your value will decrease in that.\"}], \"call_summary\": \"The customer, a wire manufacturer, inquired about 200 MT of specific wire rod grades (62B, 1008) for delivery in Ghaziabad. The agent identified these as non-stock items and proposed a direct plant order. The customer, who buys directly from SAIL and has found JSW's pricing uncompetitive in the past, agreed to receive a quote. The agent committed to work on the requirement and revert with pricing and booking details.\"}", "error": null, "latency_ms": 31325, "input_tokens": 6521, "output_tokens": 1015, "created_at": "2026-09-25 11:09:11", "sentiment": "negative", "sentiment_score": -0.2, "sentiment_confidence": "high", "pos": 10, "neg": 22, "lex_hits": 23, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.537, "agent_talk_sec": 99.0, "customer_talk_sec": 85.4, "dead_air_sec": 196.6, "longest_monologue_sec": 7.2, "agent_wpm": 413.3, "interruptions": 0, "agent_turns": 45, "customer_turns": 42, "discovery_qs": 24, "words_agent": 682, "words_customer": 455, "monologue_heavy": 0, "turns": [ { "ucid": "21112178903101841", "idx": 0, "speaker": "agent", "start_s": 1.48, "end_s": 2.4, "text_en": "Hello Ramji bhai?", "text_native": "Hello रामजी भाई?" }, { "ucid": "21112178903101841", "idx": 1, "speaker": "customer", "start_s": 2.7, "end_s": 3.5, "text_en": "Yes, speak, tell me.", "text_native": "हां जी, बोलिए, बताइए।" }, { "ucid": "21112178903101841", "idx": 2, "speaker": "agent", "start_s": 3.88, "end_s": 6.1, "text_en": "Sir, hello. I am Aditya Pandey calling from JSW One.", "text_native": "सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।" }, { "ucid": "21112178903101841", "idx": 3, "speaker": "customer", "start_s": 6.46, "end_s": 6.97, "text_en": "Okay, tell me.", "text_native": "अच्छा बताइए।" }, { "ucid": "21112178903101841", "idx": 4, "speaker": "agent", "start_s": 7.3, "end_s": 10.5, "text_en": "Actually sir, you were registered on our platform and had added some 'manage buyer' in your cart, sir.", "text_native": "Actually में सर आप हमारे platform पे register थे और अपने cart में कुछ manage buyer add किए थे सर।" }, { "ucid": "21112178903101841", "idx": 5, "speaker": "customer", "start_s": 10.5, "end_s": 11.6, "text_en": "Yes, absolutely, absolutely.", "text_native": "हां जी, बिल्कुल बिल्कुल।" }, { "ucid": "21112178903101841", "idx": 6, "speaker": "agent", "start_s": 11.9, "end_s": 16.5, "text_en": "So I just wanted to know, sir, what... you had created three SKUs, so can you tell me a little in detail about your business?", "text_native": "तो वही मेरेको सर जानना था कि क्या मतलब आपको कोई आपने तीन SKU में बनाया था तो मुझे थोड़ा बता सकते हैं डिटेल में आपका क्या मतलब बिजनेस के बारे में आपके?" }, { "ucid": "21112178903101841", "idx": 7, "speaker": "customer", "start_s": 16.7, "end_s": 19.0, "text_en": "Sir, we have manufacturing of wire, of iron wire.", "text_native": "सर manufacturing है हमारी wire उसकी iron wire की।" }, { "ucid": "21112178903101841", "idx": 8, "speaker": "agent", "start_s": 19.4, "end_s": 20.2, "text_en": "Iron iron rod?", "text_native": "Iron iron rod?" }, { "ucid": "21112178903101841", "idx": 9, "speaker": "customer", "start_s": 20.2, "end_s": 20.9, "text_en": "Of iron wire.", "text_native": "Iron wire की।" }, { "ucid": "21112178903101841", "idx": 10, "speaker": "agent", "start_s": 21.0, "end_s": 21.8, "text_en": "Iron wire, okay sir.", "text_native": "Iron wire, okay sir." }, { "ucid": "21112178903101841", "idx": 11, "speaker": "customer", "start_s": 21.8, "end_s": 24.9, "text_en": "Yes, we also make shapes, meaning we do flatting and also make square wire.", "text_native": "हां जी, हम shape भी बनाते हैं मतलब flatting करते हैं और square भी बनाते हैं wire." }, { "ucid": "21112178903101841", "idx": 12, "speaker": "agent", "start_s": 25.8, "end_s": 27.6, "text_en": "Okay, so which material do you generally need for that?", "text_native": "Okay, तो आपको generally कौनसा material लगता है उसके लिए?" }, { "ucid": "21112178903101841", "idx": 13, "speaker": "customer", "start_s": 27.8, "end_s": 30.2, "text_en": "Sir, generally the material we take, we take it from SAIL or BSP.", "text_native": "सर generally हम जो material लेते हैं वो हम SAIL या BSP से लेते हैं।" }, { "ucid": "21112178903101841", "idx": 14, "speaker": "agent", "start_s": 30.5, "end_s": 31.8, "text_en": "Okay BSP, SAIL or BSP, okay.", "text_native": "अच्छा BSP, SAIL या BSP, okay." }, { "ucid": "21112178903101841", "idx": 15, "speaker": "customer", "start_s": 31.8, "end_s": 38.0, "text_en": "Yes, like the high carbon 62B one, we take that from SAIL or BSP. The 1008 one, we generally take from SAIL or else we take it from commercial.", "text_native": "हां, जो जैसे high carbon 62B वाला है वो हम SAIL या BSP से लेते हैं। जो 1008 वाला है वो हम generally SAIL से लेते हैं या फिर commercial से ले लेते हैं।" }, { "ucid": "21112178903101841", "idx": 16, "speaker": "agent", "start_s": 38.3, "end_s": 38.6, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178903101841", "idx": 17, "speaker": "customer", "start_s": 39.0, "end_s": 41.0, "text_en": "[inaudible]", "text_native": "[inaudible]" }, { "ucid": "21112178903101841", "idx": 18, "speaker": "agent", "start_s": 41.0, "end_s": 42.4, "text_en": "Okay, and where do you get this HC one from? From BSP?", "text_native": "Okay, और ये HC वाला कहां से लेते हैं? BSP से?" }, { "ucid": "21112178903101841", "idx": 19, "speaker": "customer", "start_s": 42.6, "end_s": 43.1, "text_en": "Which one, sir?", "text_native": "कौनसा सर?" }, { "ucid": "21112178903101841", "idx": 20, "speaker": "agent", "start_s": 43.3, "end_s": 44.2, "text_en": "You mentioned one, right, 62B.", "text_native": "आपने एक बोला ना 62B." }, { "ucid": "21112178903101841", "idx": 21, "speaker": "customer", "start_s": 44.2, "end_s": 45.8, "text_en": "62B, 62B from SAIL and BSP.", "text_native": "62B, 62B SAIL और BSP से।" }, { "ucid": "21112178903101841", "idx": 22, "speaker": "agent", "start_s": 46.0, "end_s": 47.0, "text_en": "Okay, both, it's both of them.", "text_native": "अच्छा दोनों, वो दोनों है।" }, { "ucid": "21112178903101841", "idx": 23, "speaker": "customer", "start_s": 47.0, "end_s": 49.0, "text_en": "Yes, we take the majority from SAIL. The rest, once in a while, from BSP.", "text_native": "हां, majority SAIL से लेते हैं। बाकी once in a while BSP से।" }, { "ucid": "21112178903101841", "idx": 24, "speaker": "agent", "start_s": 49.3, "end_s": 51.2, "text_en": "And this one, EN 1A1, this one also, this one also from SAIL?", "text_native": "और ये वाला जो एक है EN 1A1 ये भी ये भी SAIL से?" }, { "ucid": "21112178903101841", "idx": 25, "speaker": "customer", "start_s": 51.2, "end_s": 53.5, "text_en": "That one is experimental for now, that, we have just now [inaudible].", "text_native": "वो तो अभी experimental है वो वो अभी हमने [inaudible]" }, { "ucid": "21112178903101841", "idx": 26, "speaker": "agent", "start_s": 53.5, "end_s": 54.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178903101841", "idx": 27, "speaker": "agent", "start_s": 54.6, "end_s": 56.0, "text_en": "Sir, how much do you require monthly?", "text_native": "सर ये monthly आपको कितना required रहता है?" }, { "ucid": "21112178903101841", "idx": 28, "speaker": "customer", "start_s": 56.0, "end_s": 59.5, "text_en": "Sir, monthly we require at least if you take it all together, then we require three wagons.", "text_native": "सर monthly हमें required है कम से कम अगर आप मिला के चलेंगे तो तीन wagon required है हमें।" }, { "ucid": "21112178903101841", "idx": 29, "speaker": "agent", "start_s": 59.7, "end_s": 60.3, "text_en": "Three wagons?", "text_native": "तीन wagon?" }, { "ucid": "21112178903101841", "idx": 30, "speaker": "customer", "start_s": 60.3, "end_s": 62.8, "text_en": "Three wagons, meaning, you can consider it roughly around 200 metric tons.", "text_native": "तीन wagon, यानी कि मोटा-मोटा 200 metric ton के करीब मान लीजिए आप।" }, { "ucid": "21112178903101841", "idx": 31, "speaker": "agent", "start_s": 63.0, "end_s": 69.0, "text_en": "200 metric tons, right? Sir, I can do one thing. See, what happens is, this is perhaps a bit of a unique SKU of yours, C8 1008 and 62, can we place a plant order for this? I'll check. You will get a plant order from JSW itself.", "text_native": "200 metric ton ना? सर मैं एक कर सकता हूं। देखिए क्या रहता है कि थोड़ा एक unique SKU है ना शायद आपका ये C8 1008 और 62, हम इसका plant order लगवा सकते हैं क्या? मैं चेक कर लेता हूं। हमारे JSW का ही plant order लगता है आपको।" }, { "ucid": "21112178903101841", "idx": 32, "speaker": "customer", "start_s": 69.0, "end_s": 70.4, "text_en": "First, I need to confirm the rate.", "text_native": "एक तो मुझे rate confirm करना है पहले।" }, { "ucid": "21112178903101841", "idx": 33, "speaker": "agent", "start_s": 70.4, "end_s": 77.0, "text_en": "Yes, I rate, no sir, I'm not saying that I will place the order with the plant. I was saying that first I will share the rate with you, obviously. It will have my full delivered rate. If we can get this done through the plant, then this can also happen because in the plant, the rate", "text_native": "हां मैं rate नहीं सर मैं इतना नहीं बोल रहा कि मैं order लगवा दूंगा plant पे। मैं बोल रहा था कि पहले मैं आपको rate share करूंगा obviously। उसमें मेरा पूरा delivered rate होगा। वो plant के थ्रू हम लोग अगर ये करवा सकते हैं तो ये भी हो सकता है क्योंकि plant में rate" }, { "ucid": "21112178903101841", "idx": 34, "speaker": "customer", "start_s": 77.0, "end_s": 79.8, "text_en": "Yes, it will come directly from the plant. But what happens in that, sir, is there's a lead time of two, three to four weeks.", "text_native": "हां direct plant से आएगी। पर उसमें क्या होता है सर two three to four weeks का lead time होता है।" }, { "ucid": "21112178903101841", "idx": 35, "speaker": "agent", "start_s": 80.0, "end_s": 81.2, "text_en": "Because what happens, sir, is that it's plant rolling, right?", "text_native": "क्योंकि क्या है सर वो plant rolling होती है ना?" }, { "ucid": "21112178903101841", "idx": 36, "speaker": "customer", "start_s": 81.5, "end_s": 82.8, "text_en": "Yes. So that happens on prior booking.", "text_native": "हां, तो वो prior booking पे होता है वो।" }, { "ucid": "21112178903101841", "idx": 37, "speaker": "agent", "start_s": 82.8, "end_s": 87.8, "text_en": "Yes, on prior booking, it's like that. And now sir, you must also know the market rate is increasing a lot. Just today, the price of steel has increased by ₹2. You can expect now", "text_native": "हां prior booking पे वैसा ही है। और अभी सर आपको भी पता होगा market rate बहुत बढ़ रहा है। आज ही ₹2 बढ़ गया है steel का। अभी आप expect करके चल सकते हैं" }, { "ucid": "21112178903101841", "idx": 38, "speaker": "customer", "start_s": 87.8, "end_s": 89.8, "text_en": "Yes, I mean in HR, I'm talking about this, in coils.", "text_native": "हां मतलब HR में इसकी बात कर रहा हूं coils में।" }, { "ucid": "21112178903101841", "idx": 39, "speaker": "agent", "start_s": 90.0, "end_s": 91.8, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178903101841", "idx": 40, "speaker": "customer", "start_s": 92.0, "end_s": 92.5, "text_en": "Yes, yes.", "text_native": "हां जी हां जी।" }, { "ucid": "21112178903101841", "idx": 41, "speaker": "agent", "start_s": 92.5, "end_s": 98.5, "text_en": "Yes, so that's what I was saying, that if you do it now, I mean this order booking, then this price of yours will be fixed. Even if the price increases in the market tomorrow, this price of yours will remain fixed, that you will buy at this market rate.", "text_native": "हां तो वही मैं बोल रहा था कि अगर आप अभी करते हैं मतलब ये order booking तो यही आपका price fix हो जाएगा। भले ही market में अगर कल price बढ़ जाए आपकी ये price fix ही रहेगी कि आप इसी पे market rate पे buy करेंगे।" }, { "ucid": "21112178903101841", "idx": 42, "speaker": "customer", "start_s": 98.5, "end_s": 100.8, "text_en": "Yes, what is your booking criteria?", "text_native": "हां, booking criteria क्या है आपका?" }, { "ucid": "21112178903101841", "idx": 43, "speaker": "agent", "start_s": 100.8, "end_s": 108.0, "text_en": "Yes, sir, let's do one thing, I'll share this requirement of yours with my boss. Okay? After studying it completely, I'll tell you what the booking criteria is like. Okay? Because we, usually the first one is advance only, so I guess you will have to pay a token amount. I will check that as well, how it will be.", "text_native": "हां मैं सर पूरा एक काम करते हैं ना मैं ये जो आपका है ना requirement मैं अपने boss के साथ share करता हूं। ठीक है? पूरा study करके आपको बताता हूं booking criteria कैसा है। ठीक है? क्योंकि हम वैसे रहता है पहला तो advance ही रहता है तो I guess आपको एक token amount pay करना पड़ेगा। वो मैं अभी वो भी मैं चेक कर लूंगा कैसा रहेगा।" }, { "ucid": "21112178903101841", "idx": 44, "speaker": "customer", "start_s": 108.0, "end_s": 108.8, "text_en": "Yes, no issues with that.", "text_native": "हां no issues with that." }, { "ucid": "21112178903101841", "idx": 45, "speaker": "agent", "start_s": 109.2, "end_s": 111.5, "text_en": "Okay? You send me a text on WhatsApp, you share the details with me.", "text_native": "Okay? आप हमें एक text कर दीजिए WhatsApp पे आप मुझे details share कर देना आप।" }, { "ucid": "21112178903101841", "idx": 46, "speaker": "customer", "start_s": 111.5, "end_s": 114.0, "text_en": "I, yes sir, this is your email ID as well, right, Ram Ramji WPL?", "text_native": "मैं हां सर ये आपका email ID भी यही है ना Ram Ramji WPL?" }, { "ucid": "21112178903101841", "idx": 47, "speaker": "agent", "start_s": 114.0, "end_s": 115.2, "text_en": "Yes, WPL, WPL.", "text_native": "हां जी WPL, WPL." }, { "ucid": "21112178903101841", "idx": 48, "speaker": "agent", "start_s": 116.2, "end_s": 120.2, "text_en": "Okay sir, I will work on this and let you know. For 200 tons, I mean, tell me one thing, are you saying 200 tons for both combined or", "text_native": "ठीक है सर मैं इसपे work करके आपको बताता हूं। 200 टन का ये मतलब एक बात बताइए ये दोनों मिला के 200 टन बोल रहे हैं आप कि" }, { "ucid": "21112178903101841", "idx": 49, "speaker": "customer", "start_s": 120.2, "end_s": 121.0, "text_en": "Combined, combined.", "text_native": "मिला के मिला के।" }, { "ucid": "21112178903101841", "idx": 50, "speaker": "agent", "start_s": 121.2, "end_s": 121.8, "text_en": "Okay, so that means this", "text_native": "Okay तो मतलब ये" }, { "ucid": "21112178903101841", "idx": 51, "speaker": "customer", "start_s": 121.8, "end_s": 125.0, "text_en": "Meaning, we need two wagons of high carbon for sure. We have a minimum consumption of two wagons of 62B.", "text_native": "मतलब दो wagon की हमें high carbon की चाहिए ही चाहिए। 62B की दो wagon की तो हमें consumption minimum है।" }, { "ucid": "21112178903101841", "idx": 52, "speaker": "agent", "start_s": 125.2, "end_s": 127.0, "text_en": "Yes, so that means I'll consider this as 100 tons for now.", "text_native": "हां तो मतलब ये 100 टन मैं पकड़ के चलता हूं अभी के लिए।" }, { "ucid": "21112178903101841", "idx": 53, "speaker": "customer", "start_s": 127.0, "end_s": 129.8, "text_en": "Yes, you can consider this as 100 tons and you can consider 100 tons of 1008.", "text_native": "हां 100 टन आप ये पकड़ के चल लीजिए और 100 टन आप 1008 पकड़ के चल लीजिए।" }, { "ucid": "21112178903101841", "idx": 54, "speaker": "agent", "start_s": 130.0, "end_s": 132.2, "text_en": "Alright, okay sir, I will work on this. I will also tell you the rate, through the plant as well.", "text_native": "चलिए ठीक है सर मैं इसपे work कर लेता हूं। rate भी मैं आपको बता दूंगा plant के थ्रू भी।" }, { "ucid": "21112178903101841", "idx": 55, "speaker": "customer", "start_s": 132.2, "end_s": 132.8, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178903101841", "idx": 56, "speaker": "agent", "start_s": 133.0, "end_s": 134.0, "text_en": "And where will the delivery be for this, sir?", "text_native": "और ये delivery कहां रहेगी सर इसकी?" }, { "ucid": "21112178903101841", "idx": 57, "speaker": "customer", "start_s": 134.3, "end_s": 135.0, "text_en": "Ghaziabad.", "text_native": "Ghaziabad." }, { "ucid": "21112178903101841", "idx": 58, "speaker": "agent", "start_s": 135.2, "end_s": 136.0, "text_en": "Is this your GST location?", "text_native": "आपका GST location है क्या ये?" }, { "ucid": "21112178903101841", "idx": 59, "speaker": "customer", "start_s": 136.2, "end_s": 137.8, "text_en": "The GST location will be exactly that, sir.", "text_native": "GST location बिल्कुल वही रहेगी सर।" }, { "ucid": "21112178903101841", "idx": 60, "speaker": "agent", "start_s": 137.8, "end_s": 141.2, "text_en": "Yes, I mean it will be at the GST location, right? Because what happens is, when the vehicle is unloaded then, I mean they check at the toll plaza, all that, documentation.", "text_native": "हां मतलब GST location पे रहेगा ना? क्योंकि क्या रहता है जब गाड़ी unload होती है तब मतलब toll naka पे check करते हैं ना वो सब documentation." }, { "ucid": "21112178903101841", "idx": 61, "speaker": "customer", "start_s": 141.2, "end_s": 144.8, "text_en": "No no sir, that's it, we have only one manufacturing unit, we will get it delivered there itself. We don't have any trading, it's only manufacturing.", "text_native": "नहीं नहीं सर वही है हमारा तो एक ही manufacturing unit है हम वहीं पे मंगाएंगे। trading हमारी कोई है नहीं manufacturing ही है।" }, { "ucid": "21112178903101841", "idx": 62, "speaker": "agent", "start_s": 145.0, "end_s": 149.0, "text_en": "And sir, one, I wanted to know one more thing, this thing you were talking about, iron wire rod and flat flatting, so where, where is its application used?", "text_native": "और सर एक मेरेको एक और जानना था ये जो आपके आप बोल रहे थे ना iron wire rod और flat flatting तो ये कहां इसका application कहां use होता है?" }, { "ucid": "21112178903101841", "idx": 63, "speaker": "customer", "start_s": 149.0, "end_s": 153.5, "text_en": "Sir, its application, the high carbon one, is being used to make either springs or it's being used in mosquito nets.", "text_native": "सर इसका application जो high carbon है वो तो बन रही है या तो springs बन रहे हैं या फिर mosquito net में use हो रहा है।" }, { "ucid": "21112178903101841", "idx": 64, "speaker": "agent", "start_s": 153.8, "end_s": 154.5, "text_en": "Okay okay.", "text_native": "Okay okay." }, { "ucid": "21112178903101841", "idx": 65, "speaker": "customer", "start_s": 154.8, "end_s": 156.5, "text_en": "And the MS wire, clips are being made from it.", "text_native": "और जो MS wire है इसके clips बन रहे हैं।" }, { "ucid": "21112178903101841", "idx": 66, "speaker": "agent", "start_s": 156.8, "end_s": 157.2, "text_en": "Clips?", "text_native": "Clips?" }, { "ucid": "21112178903101841", "idx": 67, "speaker": "customer", "start_s": 157.2, "end_s": 159.5, "text_en": "Or after becoming flat, it goes on the fan's grill.", "text_native": "या फिर flat बन के अंदर ये पंखे की जाल पे निकलता है।" }, { "ucid": "21112178903101841", "idx": 68, "speaker": "agent", "start_s": 159.8, "end_s": 160.2, "text_en": "Hmm hmm hmm.", "text_native": "हम्म हम्म हम्म।" }, { "ucid": "21112178903101841", "idx": 69, "speaker": "customer", "start_s": 160.5, "end_s": 162.2, "text_en": "It's being used in different applications mostly.", "text_native": "different applications में लग रहा है ज्यादातर ये।" }, { "ucid": "21112178903101841", "idx": 70, "speaker": "agent", "start_s": 162.6, "end_s": 164.8, "text_en": "Okay okay. I was just asking for my own understanding.", "text_native": "Okay okay. ये मैं अपने एक understanding के लिए ही पूछ रहा था।" }, { "ucid": "21112178903101841", "idx": 71, "speaker": "customer", "start_s": 164.8, "end_s": 165.8, "text_en": "No issue, no issue sir.", "text_native": "कोई issue नहीं कोई issue नहीं सर।" }, { "ucid": "21112178903101841", "idx": 72, "speaker": "agent", "start_s": 166.0, "end_s": 167.5, "text_en": "So are you taking this on credit, sir, the one from SAIL and BSP?", "text_native": "तो आप credit पे ले रहे हैं क्या सर ये जो SAIL और BSP?" }, { "ucid": "21112178903101841", "idx": 73, "speaker": "customer", "start_s": 167.5, "end_s": 173.8, "text_en": "No no sir, on credit, where is SAIL giving on credit? We, just like the criteria you mentioned, we pay a token amount, the wagon booking amount is around one lakh rupees. We book the wagon and after that, in the next month's order", "text_native": "नहीं नहीं सर credit पे SAIL कहां credit पे दे रहा है? हम जैसे जो आपने criteria बताया token amount हम करते हैं लगभग लाख रुपए के करीब wagon booking का amount रहता है। हम wagon book करते हैं और उसके बाद वो next month के order के अंदर" }, { "ucid": "21112178903101841", "idx": 74, "speaker": "agent", "start_s": 173.8, "end_s": 175.8, "text_en": "No, I thought you take it from a distributor or you take it directly from SAIL, I was asking like that.", "text_native": "नहीं मुझे लगा आप distributor से लेते हैं कि direct आप SAIL से लेते हैं वैसा पूछ रहा था।" }, { "ucid": "21112178903101841", "idx": 75, "speaker": "customer", "start_s": 175.8, "end_s": 176.8, "text_en": "I take it directly from SAIL.", "text_native": "मैं direct SAIL से लेता हूं।" }, { "ucid": "21112178903101841", "idx": 76, "speaker": "agent", "start_s": 177.0, "end_s": 179.0, "text_en": "Because we are also JSW direct, you are dealing directly with JSW.", "text_native": "क्योंकि हम भी JSW ही हैं direct, आप direct JSW से ही deal कर रहे हैं आप।" }, { "ucid": "21112178903101841", "idx": 77, "speaker": "customer", "start_s": 179.0, "end_s": 180.0, "text_en": "Absolutely, I understand sir.", "text_native": "बिल्कुल, I understand sir." }, { "ucid": "21112178903101841", "idx": 78, "speaker": "agent", "start_s": 180.8, "end_s": 182.5, "text_en": "I saw that last time also, did you have a conversation with anyone before?", "text_native": "आपका मैंने देखा last time भी आपसे बात हुआ है क्या पहले किसी से भी?" }, { "ucid": "21112178903101841", "idx": 79, "speaker": "customer", "start_s": 182.5, "end_s": 184.2, "text_en": "Sir, we had a conversation but there was a very big difference in the rate.", "text_native": "सर बात हुआ है पर ना rate में difference बहुत ज्यादा था।" }, { "ucid": "21112178903101841", "idx": 80, "speaker": "agent", "start_s": 184.5, "end_s": 185.8, "text_en": "Okay, the rate difference is very big.", "text_native": "अच्छा rate difference बहुत ज्यादा है।" }, { "ucid": "21112178903101841", "idx": 81, "speaker": "customer", "start_s": 185.8, "end_s": 189.8, "text_en": "In the rate, between SAIL's and your rate, we had a discussion last time as well, there was a big difference. Now I had a talk with someone, they were saying JSW's rate [inaudible] compare [inaudible].", "text_native": "Rate में SAIL में और आपके rate में पिछली बार भी बात हुई थी बहुत difference था। अब मेरे किसी से बात हुई थी वो कह रहे थे JSW के rate [inaudible] compare [inaudible]" }, { "ucid": "21112178903101841", "idx": 82, "speaker": "agent", "start_s": 190.0, "end_s": 196.0, "text_en": "Hmm hmm hmm. Sir, let's see sir, let's see how it is. If I will see if you, if there is a big difference in the rate, then we will get the order quantity reduced, then what will happen is your value will decrease in that.", "text_native": "हम्म हम्म हम्म। सर देखते हैं सर देखते हैं कैसा है। अगर मैं देख लूंगा अगर आप अगर ज्यादा rate का difference आता है तो हम order quantity कम करवा देंगे तो फिर आपका क्या है value कम हो जाएगा उसमें।" }, { "ucid": "21112178903101841", "idx": 83, "speaker": "customer", "start_s": 196.2, "end_s": 196.8, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178903101841", "idx": 84, "speaker": "agent", "start_s": 197.2, "end_s": 198.5, "text_en": "Let's work on this once, okay?", "text_native": "एक बार कर लेते हैं इसपे work, okay?" }, { "ucid": "21112178903101841", "idx": 85, "speaker": "customer", "start_s": 198.8, "end_s": 200.0, "text_en": "[inaudible]", "text_native": "[inaudible]" }, { "ucid": "21112178903101841", "idx": 86, "speaker": "agent", "start_s": 200.2, "end_s": 201.0, "text_en": "[inaudible]", "text_native": "[inaudible]" } ], "steps": [ { "ucid": "21112178903101841", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Actually sir, you were registered on our platform and had added some 'manage buyer' in your cart, sir.", "comment": "The agent correctly opened by referencing the customer's activity on the JSW One platform." }, { "ucid": "21112178903101841", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 3, "evidence": "200 metric ton na?... and where will the delivery be for this, sir?... you had created three SKUs... C8 1008 and 62", "comment": "Agent confirmed product/grade, quantity, and delivery location, but did not revalidate thickness/width or the customer's required timeline." }, { "ucid": "21112178903101841", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "full", "earned": 2.0, "questions_hit": 4, "evidence": "where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?", "comment": "Agent successfully discovered end application, monthly tonnage, current brands, and payment terms. Only the JSW % of procurement was missed." }, { "ucid": "21112178903101841", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I will work on this and let you know... I will also tell you the rate, through the plant as well.", "comment": "As price was not immediately available, the agent correctly committed to a specific next step: to work on the requirement and revert with a rate." }, { "ucid": "21112178903101841", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I saw that last time also, did you have a conversation with anyone before?... Because we are also JSW direct, you are dealing directly with JSW.", "comment": "The agent did not re-pitch the entire company, instead focusing on the customer's specific need and reinforcing the relevant 'direct from mill' advantage." } ], "objections": [ { "ucid": "21112178903101841", "obj_type": "price", "state": "mishandled", "evidence": "Sir, we had a conversation but there was a very big difference in the rate.", "response": "If I will see if you, if there is a big difference in the rate, then we will get the order quantity reduced, then what will happen is your value will decrease in that." } ], "missed_steps": [ "CL2 Revalidate every field" ], "objection_phrases_list": [] }