21112178903065891 · Call

Call 21112178903065891 2026-09-10 · sudeeps · 0:25

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	—	short or unclear only 4 turns - short exchange, limited evidence to score	Hindi	4	supply_led (campaign_name:medium)

Audio: clear: The recording seems to start after the agent's initial introduction, beginning with the customer's acknowledgement.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence med · +0/−0 from 0 hits
neither signal -> neutral

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The call was terminated by the customer before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call was terminated by the customer before discovery could begin.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call ended before the agent could attempt to qualify the customer for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

did well

Opener & permission

Hello, uh I am Tanishq speaking from JSW One MSME, Lal Singh.

Summary

The agent introduced themself and the company. The customer immediately stated they were busy and would call back later. The agent accepted this and ended the call without securing a specific time for a follow-up.

Coaching

When a customer says they are busy, acknowledge it and immediately ask for a specific time to call back to maintain control of the conversation.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Hello, uh I am Tanishq speaking from JSW One MSME, Lal Singh. The agent successfully delivered the greeting, company name, and customer name before the customer interrupted to decline the call.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The call was terminated by the customer before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call was terminated by the customer before discovery could begin.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	0.0	The call ended before the agent could attempt to qualify the customer for a requirement.
SL6 Closure with next step	1	fail	–	0.0	Okay okay, alright. Thank you. The agent did not secure a specific callback time, instead accepting the customer's vague offer to call back later.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.587	5.4s	3.8s	15.8s	3.5s	188.9	0	2	2	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Yes.

हां जी।

agent

1.5s

Hello, uh I am Tanishq speaking from JSW One MSME, Lal Singh.

Hello, uh Tanishq में बोल रहा हूं JSW One MSME से, लाल सिंह।

customer

5.1s

I am in some work right now, I'm stuck. I will call you back peacefully after some time.

अभी एक काम में हूं, फसा हूं। थोड़ी देर पछि शांति से कॉल करूं।

agent

8.6s

Okay okay, alright. Thank you.

Okay okay, ठीक है। Thank you.