{
  "ucid": "21112178903065891",
  "call_date": "2026-09-10",
  "start_time": "1899-12-30 14:27:38",
  "end_time": "1899-12-30 14:28:03",
  "duration_sec": 25,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd8e8fb41c6fa60c2e26400eac31f2d2c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 26,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903065891__DIAd8e8fb41c6fa60c2e26400eac31f2d2c.mp3",
  "audio_bytes": 39960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 13.32,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Yes.   (हां जी।)\n[2s] AGENT: Hello, uh I am Tanishq speaking from JSW One MSME, Lal Singh.   (Hello, uh Tanishq में बोल रहा हूं JSW One MSME से, लाल सिंह।)\n[5s] CUSTOMER: I am in some work right now, I'm stuck. I will call you back peacefully after some time.   (अभी एक काम में हूं, फसा हूं। थोड़ी देर पछि शांति से कॉल करूं।)\n[9s] AGENT: Okay okay, alright. Thank you.   (Okay okay, ठीक है। Thank you.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"Gujarati\", \"English\"]",
  "turn_count": 4,
  "connected": 1,
  "audio_notes": "clear: The recording seems to start after the agent's initial introduction, beginning with the customer's acknowledgement.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 4 turns - short exchange, limited evidence to score",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they are busy, acknowledge it and immediately ask for a specific time to call back to maintain control of the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and the company. The customer immediately stated they were busy and would call back later. The agent accepted this and ended the call without securing a specific time for a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, uh I am Tanishq speaking from JSW One MSME, Lal Singh.\", \"comment\": \"The agent successfully delivered the greeting, company name, and customer name before the customer interrupted to decline the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before discovery could begin.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify the customer for a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay okay, alright. Thank you.\", \"comment\": \"The agent did not secure a specific callback time, instead accepting the customer's vague offer to call back later.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they are busy, acknowledge it and immediately ask for a specific time to call back to maintain control of the conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and the company. The customer immediately stated they were busy and would call back later. The agent accepted this and ended the call without securing a specific time for a follow-up.\"}",
  "error": null,
  "latency_ms": 33800,
  "input_tokens": 2675,
  "output_tokens": 645,
  "created_at": "2026-09-25 10:44:46",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.587,
  "agent_talk_sec": 5.4,
  "customer_talk_sec": 3.8,
  "dead_air_sec": 15.8,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 188.9,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 2,
  "discovery_qs": 0,
  "words_agent": 17,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903065891",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178903065891",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 5.0,
      "text_en": "Hello, uh I am Tanishq speaking from JSW One MSME, Lal Singh.",
      "text_native": "Hello, uh Tanishq में बोल रहा हूं JSW One MSME से, लाल सिंह।"
    },
    {
      "ucid": "21112178903065891",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 8.5,
      "text_en": "I am in some work right now, I'm stuck. I will call you back peacefully after some time.",
      "text_native": "अभी एक काम में हूं, फसा हूं। थोड़ी देर पछि शांति से कॉल करूं।"
    },
    {
      "ucid": "21112178903065891",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 10.5,
      "text_en": "Okay okay, alright. Thank you.",
      "text_native": "Okay okay, ठीक है। Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178903065891",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, uh I am Tanishq speaking from JSW One MSME, Lal Singh.",
      "comment": "The agent successfully delivered the greeting, company name, and customer name before the customer interrupted to decline the call."
    },
    {
      "ucid": "21112178903065891",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated by the customer before the agent could deliver the hook."
    },
    {
      "ucid": "21112178903065891",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before discovery could begin."
    },
    {
      "ucid": "21112178903065891",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178903065891",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify the customer for a requirement."
    },
    {
      "ucid": "21112178903065891",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay okay, alright. Thank you.",
      "comment": "The agent did not secure a specific callback time, instead accepting the customer's vague offer to call back later."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}