Call 21112178903041961 2026-09-10 · Ronak Mehta · 2:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 38 turns, clean transcript (0% inaudible) | Hindi | 38 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight overlap in speech at the beginning, but the conversation is otherwise clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +4/−2
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent failed to ask for permission to speak, jumping directly into a requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook; instead, the customer interrupted to state their own requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent asked zero of the six required discovery questions, moving straight to qualification.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Pitch (2-3 USPs)
No no, it will come from JSW One only and you will get JSW make only. ... And you will also get the MTC along with it.
Qualify
What mm thickness do you need? ... 1220 and how many tons? ... Where is your location?
Summary
The customer, Sahil from Jabbar Traders, stated an immediate requirement for 50-60 MT of 2mm x 1220 CR coil. The agent captured the specifications and, after the customer insisted on a firm price, committed to sending a detailed quote via WhatsApp. The call ended with a clear next step.
Coaching
You missed the opportunity to understand the customer's business by skipping all discovery questions; instead, you focused only on the immediate transaction.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, I am Ronak Mehta speaking from JSW One. Do you have any requirement for HR coil this month? The agent failed to ask for permission to speak, jumping directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook; instead, the customer interrupted to state their own requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero of the six required discovery questions, moving straight to qualification. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | No no, it will come from JSW One only and you will get JSW make only. ... And you will also get the MTC along with it. The agent pitched relevant USPs (direct supply, MTC) in direct response to the customer's question about billing source. |
| SL5 Qualify | 2 | pass | – | 2.0 | What mm thickness do you need? ... 1220 and how many tons? ... Where is your location? The agent successfully captured the core requirement details: material, thickness, width, quantity, and location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I'll ping you on WhatsApp. The agent agreed to the customer's request for a quote on WhatsApp, establishing a clear next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | No, you tell me the net rate once. ... Give me the net rates and what the ex-works will be, only after that will I finalize with you. |
Got it. Okay. I will update you in a short while. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.76 heavy | 83.7s | 26.5s | 39.8s | 43.0s | 159.9 | 0 | 19 | 19 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हॅलो.
agent
1.0s
Yes sir, I am Ronak Mehta speaking from JSW One. Do you have any requirement for HR coil this month?
जी सर आप रौनक मेहता बात कर रहा हूं JSW One से। अभी कोई आपका HR coil में रिक्वायरमेंट आ रहा है ये महीने के लिए?
customer
5.0s
Hello?
हॅलो?
customer
5.8s
I will need CR, sir, of 1220.
CR चाहिए होगा जी मेरेको 1220 का।
agent
8.1s
One second, I'll mention it.
एक सेकंड, मेंशन कर देता हूं।
agent
9.6s
What mm thickness do you need?
कितना mm thickness चाहिए आपको?
customer
10.9s
2 mm.
agent
11.9s
In 2 mm, the width, right?
2 mm में width ना?
customer
12.9s
1220.
agent
13.9s
1220 and how many tons?
1220 और कितना टन?
customer
15.7s
50-60 ton.
agent
17.1s
Do you need to procure it immediately or are you planning, meaning is there still time?
अभी तुरंत प्रोक्योर करना है या अभी प्लान कर रहे हैं मतलब स्टिल टाइम है?
customer
19.8s
If I get a suitable rate, I will take it right away.
रेट का पड़ता मिलेगा तो ले लूंगा अभी अभी।
agent
22.1s
Okay. The rates have gone up a bit today. Where is your location?
अच्छा। आज तो रेट्स थोड़े से ऊपर हुए ही हैं। लोकेशन कहां पे है आपका?
customer
25.0s
Shri Ganganagar, Rajasthan.
श्री गंगानगर, राजस्थान।
agent
27.0s
Rajasthan, right? So approximately sir, the pricing that has come today is around 62. 62-62.5.
राजस्थान ना? तो अप्प्रोक्सिमेटली सर प्राइसिंग जो आज हुए है 62 चल रहा है। 62-62.5.
customer
33.2s
Is this ex or FOR?
ये ex है या FOR है?
agent
34.4s
This is ex, sir.
ये ex है सर।
customer
35.5s
Ex-works from where will this be?
Ex कहां का रहेगा ये?
agent
36.7s
Huh?
हं?
customer
37.2s
From where will the ex-works be?
कहां का रहेगा ex?
agent
38.4s
This will be from Jaipur, I think. I will check the location once. But it will be available, sir. It's around 62,200 approx. Once I enter your specific mm and check, I will get the exact prices.
ये जयपुर I think रहेगा। मैं एक बार लोकेशन चेक कर लूंगा। बट मिल जाएगा सर ये। 62 200 approx चल रहा है। एक बार मैं आपका ये स्पेसिफिक mm डाल के चेक कर लूंगा तो मिल जाएगा मुझे एग्जैक्ट प्राइसेस।
customer
46.3s
Look, you tell me the ex-works, tell me the net rate, what it will be, and then WhatsApp it to this number.
देखो आप ex बता दीजिए, नेट रेट बता दीजिए क्या पड़ेगा और फिर WhatsApp कर दीजिए इसी नंबर पे।
agent
50.6s
Will do. Okay.
चलेगा। ओके।
customer
51.3s
And the billing, in whose name, will it come from JSW One or through some vendor?
और बिलिंग किसके नाम से, JSW One से आएगी या कोई वेंडर के थ्रू आएगी?
agent
53.6s
No no, it will come from JSW One only and you will get JSW make only.
नहीं नहीं, JSW One से ही आएगी और आपको JSW का ही मेक मिलेगा।
customer
56.4s
Okay, you confirm it to me once.
ठीक है, आप मेरेको एक बार कन्फर्म कर दीजिए।
agent
57.6s
And you will also get the MTC along with it. This will be in the name of Jabbar Traders, right?
और MTC भी मिलेगा आपको साथ साथ में। जब्बार ट्रेडर्स के नाम पे ही होगा ना ये आपका?
customer
100.6s
Right, right.
agent
101.6s
Okay. So the pricing is okay for you, right? Because the prices have increased a bit in the market today, sir. So it shouldn't be that...
ठीक है। तो आपको प्राइसिंग्स तो ओके है ना? क्योंकि आज थोड़े प्राइसिंग्स बढ़े हैं सर मार्केट में। फिर ऐसा ना हो कि
customer
105.0s
No, you tell me the net rate once. Right now you are giving an idea, ideally, you are giving a tentative one. Give me the net rates and what the ex-works will be, only after that will I finalize with you.
नहीं मेरेको एक बार आप रेट नेट बताइए ना। अभी तो आप आईडिया, आईडियली वैसे बता रहे हैं, टेंटेटिव बता रहे हैं। मेरेको नेट रेट्स दे दीजिए और ex क्या पड़ेगा, फिर उसके बाद ही फाइनल करूंगा मैं आपको।
agent
110.4s
Got it. Okay. I will update you in a short while.
Got it. ठीक है। मैं आपको एक थोड़े टाइम में करता हूं अपडेट।
customer
112.6s
Okay.
agent
113.3s
Okay, I'll ping you on WhatsApp. Your good name, sir?
Okay, I'll ping you on WhatsApp. आपका good name सर?
customer
115.2s
Sahil.
साहिल।
agent
116.2s
Samarth?
समर्थ?
customer
117.0s
Sahil, Sahil, not Samarth, Sahil.
साहिल, साहिल, not समर्थ, साहिल।
agent
118.6s
Sahil. Okay sir. Thank you.
साहिल। ओके सर। थैंक यू।