{ "ucid": "21112178903041961", "call_date": "2026-09-10", "start_time": "2026-09-10 14:23:39", "end_time": "2026-09-10 14:26:09", "duration_sec": 150, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA855bc3cfa78e21b23615f4e29490d554.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 378, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178903041961__DIA855bc3cfa78e21b23615f4e29490d554.mp3", "audio_bytes": 386856, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 128.952, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello. (हॅलो.)\n[1s] AGENT: Yes sir, I am Ronak Mehta speaking from JSW One. Do you have any requirement for HR coil this month? (जी सर आप रौनक मेहता बात कर रहा हूं JSW One से। अभी कोई आपका HR coil में रिक्वायरमेंट आ रहा है ये महीने के लिए?)\n[5s] CUSTOMER: Hello? (हॅलो?)\n[6s] CUSTOMER: I will need CR, sir, of 1220. (CR चाहिए होगा जी मेरेको 1220 का।)\n[8s] AGENT: One second, I'll mention it. (एक सेकंड, मेंशन कर देता हूं।)\n[10s] AGENT: What mm thickness do you need? (कितना mm thickness चाहिए आपको?)\n[11s] CUSTOMER: 2 mm.\n[12s] AGENT: In 2 mm, the width, right? (2 mm में width ना?)\n[13s] CUSTOMER: 1220.\n[14s] AGENT: 1220 and how many tons? (1220 और कितना टन?)\n[16s] CUSTOMER: 50-60 ton.\n[17s] AGENT: Do you need to procure it immediately or are you planning, meaning is there still time? (अभी तुरंत प्रोक्योर करना है या अभी प्लान कर रहे हैं मतलब स्टिल टाइम है?)\n[20s] CUSTOMER: If I get a suitable rate, I will take it right away. (रेट का पड़ता मिलेगा तो ले लूंगा अभी अभी।)\n[22s] AGENT: Okay. The rates have gone up a bit today. Where is your location? (अच्छा। आज तो रेट्स थोड़े से ऊपर हुए ही हैं। लोकेशन कहां पे है आपका?)\n[25s] CUSTOMER: Shri Ganganagar, Rajasthan. (श्री गंगानगर, राजस्थान।)\n[27s] AGENT: Rajasthan, right? So approximately sir, the pricing that has come today is around 62. 62-62.5. (राजस्थान ना? तो अप्प्रोक्सिमेटली सर प्राइसिंग जो आज हुए है 62 चल रहा है। 62-62.5.)\n[33s] CUSTOMER: Is this ex or FOR? (ये ex है या FOR है?)\n[34s] AGENT: This is ex, sir. (ये ex है सर।)\n[36s] CUSTOMER: Ex-works from where will this be? (Ex कहां का रहेगा ये?)\n[37s] AGENT: Huh? (हं?)\n[37s] CUSTOMER: From where will the ex-works be? (कहां का रहेगा ex?)\n[38s] AGENT: This will be from Jaipur, I think. I will check the location once. But it will be available, sir. It's around 62,200 approx. Once I enter your specific mm and check, I will get the exact prices. (ये जयपुर I think रहेगा। मैं एक बार लोकेशन चेक कर लूंगा। बट मिल जाएगा सर ये। 62 200 approx चल रहा है। एक बार मैं आपका ये स्पेसिफिक mm डाल के चेक कर लूंगा तो मिल जाएगा मुझे एग्जैक्ट प्राइसेस।)\n[46s] CUSTOMER: Look, you tell me the ex-works, tell me the net rate, what it will be, and then WhatsApp it to this number. (देखो आप ex बता दीजिए, नेट रेट बता दीजिए क्या पड़ेगा और फिर WhatsApp कर दीजिए इसी नंबर पे।)\n[51s] AGENT: Will do. Okay. (चलेगा। ओके।)\n[51s] CUSTOMER: And the billing, in whose name, will it come from JSW One or through some vendor? (और बिलिंग किसके नाम से, JSW One से आएगी या कोई वेंडर के थ्रू आएगी?)\n[54s] AGENT: No no, it will come from JSW One only and you will get JSW make only. (नहीं नहीं, JSW One से ही आएगी और आपको JSW का ही मेक मिलेगा।)\n[56s] CUSTOMER: Okay, you confirm it to me once. (ठीक है, आप मेरेको एक बार कन्फर्म कर दीजिए।)\n[58s] AGENT: And you will also get the MTC along with it. This will be in the name of Jabbar Traders, right? (और MTC भी मिलेगा आपको साथ साथ में। जब्बार ट्रेडर्स के नाम पे ही होगा ना ये आपका?)\n[101s] CUSTOMER: Right, right.\n[102s] AGENT: Okay. So the pricing is okay for you, right? Because the prices have increased a bit in the market today, sir. So it shouldn't be that... (ठीक है। तो आपको प्राइसिंग्स तो ओके है ना? क्योंकि आज थोड़े प्राइसिंग्स बढ़े हैं सर मार्केट में। फिर ऐसा ना हो कि)\n[105s] CUSTOMER: No, you tell me the net rate once. Right now you are giving an idea, ideally, you are giving a tentative one. Give me the net rates and what the ex-works will be, only after that will I finalize with you. (नहीं मेरेको एक बार आप रेट नेट बताइए ना। अभी तो आप आईडिया, आईडियली वैसे बता रहे हैं, टेंटेटिव बता रहे हैं। मेरेको नेट रेट्स दे दीजिए और ex क्या पड़ेगा, फिर उसके बाद ही फाइनल करूंगा मैं आपको।)\n[110s] AGENT: Got it. Okay. I will update you in a short while. (Got it. ठीक है। मैं आपको एक थोड़े टाइम में करता हूं अपडेट।)\n[113s] CUSTOMER: Okay.\n[113s] AGENT: Okay, I'll ping you on WhatsApp. Your good name, sir? (Okay, I'll ping you on WhatsApp. आपका good name सर?)\n[115s] CUSTOMER: Sahil. (साहिल।)\n[116s] AGENT: Samarth? (समर्थ?)\n[117s] CUSTOMER: Sahil, Sahil, not Samarth, Sahil. (साहिल, साहिल, not समर्थ, साहिल।)\n[119s] AGENT: Sahil. Okay sir. Thank you. (साहिल। ओके सर। थैंक यू।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 38, "connected": 1, "audio_notes": "clear: There is a slight overlap in speech at the beginning, but the conversation is otherwise clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "38 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]", "pitch_coaching_note": "You missed the opportunity to understand the customer's business by skipping all discovery questions; instead, you focused only on the immediate transaction.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, Sahil from Jabbar Traders, stated an immediate requirement for 50-60 MT of 2mm x 1220 CR coil. The agent captured the specifications and, after the customer insisted on a firm price, committed to sending a detailed quote via WhatsApp. The call ended with a clear next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes sir, I am Ronak Mehta speaking from JSW One. Do you have any requirement for HR coil this month?\", \"comment\": \"The agent failed to ask for permission to speak, jumping directly into a requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a supply or price hook; instead, the customer interrupted to state their own requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero of the six required discovery questions, moving straight to qualification.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"No no, it will come from JSW One only and you will get JSW make only. ... And you will also get the MTC along with it.\", \"comment\": \"The agent pitched relevant USPs (direct supply, MTC) in direct response to the customer's question about billing source.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"What mm thickness do you need? ... 1220 and how many tons? ... Where is your location?\", \"comment\": \"The agent successfully captured the core requirement details: material, thickness, width, quantity, and location.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, I'll ping you on WhatsApp.\", \"comment\": \"The agent agreed to the customer's request for a quote on WhatsApp, establishing a clear next step.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You missed the opportunity to understand the customer's business by skipping all discovery questions; instead, you focused only on the immediate transaction.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"No, you tell me the net rate once. ... Give me the net rates and what the ex-works will be, only after that will I finalize with you.\", \"response\": \"Got it. Okay. I will update you in a short while.\"}], \"call_summary\": \"The customer, Sahil from Jabbar Traders, stated an immediate requirement for 50-60 MT of 2mm x 1220 CR coil. The agent captured the specifications and, after the customer insisted on a firm price, committed to sending a detailed quote via WhatsApp. The call ended with a clear next step.\"}", "error": null, "latency_ms": 37290, "input_tokens": 3977, "output_tokens": 876, "created_at": "2026-09-25 11:09:20", "sentiment": "positive", "sentiment_score": 0.2, "sentiment_confidence": "high", "pos": 4, "neg": 2, "lex_hits": 9, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.76, "agent_talk_sec": 83.7, "customer_talk_sec": 26.5, "dead_air_sec": 39.8, "longest_monologue_sec": 43.0, "agent_wpm": 159.9, "interruptions": 0, "agent_turns": 19, "customer_turns": 19, "discovery_qs": 12, "words_agent": 223, "words_customer": 146, "monologue_heavy": 1, "turns": [ { "ucid": "21112178903041961", "idx": 0, "speaker": "customer", "start_s": 0.21, "end_s": 0.69, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178903041961", "idx": 1, "speaker": "agent", "start_s": 1.0, "end_s": 4.86, "text_en": "Yes sir, I am Ronak Mehta speaking from JSW One. Do you have any requirement for HR coil this month?", "text_native": "जी सर आप रौनक मेहता बात कर रहा हूं JSW One से। अभी कोई आपका HR coil में रिक्वायरमेंट आ रहा है ये महीने के लिए?" }, { "ucid": "21112178903041961", "idx": 2, "speaker": "customer", "start_s": 5.0, "end_s": 5.38, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178903041961", "idx": 3, "speaker": "customer", "start_s": 5.84, "end_s": 7.84, "text_en": "I will need CR, sir, of 1220.", "text_native": "CR चाहिए होगा जी मेरेको 1220 का।" }, { "ucid": "21112178903041961", "idx": 4, "speaker": "agent", "start_s": 8.1, "end_s": 9.6, "text_en": "One second, I'll mention it.", "text_native": "एक सेकंड, मेंशन कर देता हूं।" }, { "ucid": "21112178903041961", "idx": 5, "speaker": "agent", "start_s": 9.6, "end_s": 10.7, "text_en": "What mm thickness do you need?", "text_native": "कितना mm thickness चाहिए आपको?" }, { "ucid": "21112178903041961", "idx": 6, "speaker": "customer", "start_s": 10.94, "end_s": 11.48, "text_en": "2 mm.", "text_native": "2 mm." }, { "ucid": "21112178903041961", "idx": 7, "speaker": "agent", "start_s": 11.9, "end_s": 12.7, "text_en": "In 2 mm, the width, right?", "text_native": "2 mm में width ना?" }, { "ucid": "21112178903041961", "idx": 8, "speaker": "customer", "start_s": 12.9, "end_s": 13.5, "text_en": "1220.", "text_native": "1220." }, { "ucid": "21112178903041961", "idx": 9, "speaker": "agent", "start_s": 13.9, "end_s": 15.3, "text_en": "1220 and how many tons?", "text_native": "1220 और कितना टन?" }, { "ucid": "21112178903041961", "idx": 10, "speaker": "customer", "start_s": 15.7, "end_s": 16.7, "text_en": "50-60 ton.", "text_native": "50-60 ton." }, { "ucid": "21112178903041961", "idx": 11, "speaker": "agent", "start_s": 17.1, "end_s": 19.7, "text_en": "Do you need to procure it immediately or are you planning, meaning is there still time?", "text_native": "अभी तुरंत प्रोक्योर करना है या अभी प्लान कर रहे हैं मतलब स्टिल टाइम है?" }, { "ucid": "21112178903041961", "idx": 12, "speaker": "customer", "start_s": 19.8, "end_s": 21.7, "text_en": "If I get a suitable rate, I will take it right away.", "text_native": "रेट का पड़ता मिलेगा तो ले लूंगा अभी अभी।" }, { "ucid": "21112178903041961", "idx": 13, "speaker": "agent", "start_s": 22.1, "end_s": 24.8, "text_en": "Okay. The rates have gone up a bit today. Where is your location?", "text_native": "अच्छा। आज तो रेट्स थोड़े से ऊपर हुए ही हैं। लोकेशन कहां पे है आपका?" }, { "ucid": "21112178903041961", "idx": 14, "speaker": "customer", "start_s": 25.0, "end_s": 26.5, "text_en": "Shri Ganganagar, Rajasthan.", "text_native": "श्री गंगानगर, राजस्थान।" }, { "ucid": "21112178903041961", "idx": 15, "speaker": "agent", "start_s": 27.0, "end_s": 32.8, "text_en": "Rajasthan, right? So approximately sir, the pricing that has come today is around 62. 62-62.5.", "text_native": "राजस्थान ना? तो अप्प्रोक्सिमेटली सर प्राइसिंग जो आज हुए है 62 चल रहा है। 62-62.5." }, { "ucid": "21112178903041961", "idx": 16, "speaker": "customer", "start_s": 33.2, "end_s": 34.1, "text_en": "Is this ex or FOR?", "text_native": "ये ex है या FOR है?" }, { "ucid": "21112178903041961", "idx": 17, "speaker": "agent", "start_s": 34.4, "end_s": 35.2, "text_en": "This is ex, sir.", "text_native": "ये ex है सर।" }, { "ucid": "21112178903041961", "idx": 18, "speaker": "customer", "start_s": 35.5, "end_s": 36.4, "text_en": "Ex-works from where will this be?", "text_native": "Ex कहां का रहेगा ये?" }, { "ucid": "21112178903041961", "idx": 19, "speaker": "agent", "start_s": 36.7, "end_s": 37.0, "text_en": "Huh?", "text_native": "हं?" }, { "ucid": "21112178903041961", "idx": 20, "speaker": "customer", "start_s": 37.2, "end_s": 38.0, "text_en": "From where will the ex-works be?", "text_native": "कहां का रहेगा ex?" }, { "ucid": "21112178903041961", "idx": 21, "speaker": "agent", "start_s": 38.4, "end_s": 46.0, "text_en": "This will be from Jaipur, I think. I will check the location once. But it will be available, sir. It's around 62,200 approx. Once I enter your specific mm and check, I will get the exact prices.", "text_native": "ये जयपुर I think रहेगा। मैं एक बार लोकेशन चेक कर लूंगा। बट मिल जाएगा सर ये। 62 200 approx चल रहा है। एक बार मैं आपका ये स्पेसिफिक mm डाल के चेक कर लूंगा तो मिल जाएगा मुझे एग्जैक्ट प्राइसेस।" }, { "ucid": "21112178903041961", "idx": 22, "speaker": "customer", "start_s": 46.3, "end_s": 50.2, "text_en": "Look, you tell me the ex-works, tell me the net rate, what it will be, and then WhatsApp it to this number.", "text_native": "देखो आप ex बता दीजिए, नेट रेट बता दीजिए क्या पड़ेगा और फिर WhatsApp कर दीजिए इसी नंबर पे।" }, { "ucid": "21112178903041961", "idx": 23, "speaker": "agent", "start_s": 50.6, "end_s": 51.3, "text_en": "Will do. Okay.", "text_native": "चलेगा। ओके।" }, { "ucid": "21112178903041961", "idx": 24, "speaker": "customer", "start_s": 51.3, "end_s": 53.6, "text_en": "And the billing, in whose name, will it come from JSW One or through some vendor?", "text_native": "और बिलिंग किसके नाम से, JSW One से आएगी या कोई वेंडर के थ्रू आएगी?" }, { "ucid": "21112178903041961", "idx": 25, "speaker": "agent", "start_s": 53.6, "end_s": 56.2, "text_en": "No no, it will come from JSW One only and you will get JSW make only.", "text_native": "नहीं नहीं, JSW One से ही आएगी और आपको JSW का ही मेक मिलेगा।" }, { "ucid": "21112178903041961", "idx": 26, "speaker": "customer", "start_s": 56.4, "end_s": 57.6, "text_en": "Okay, you confirm it to me once.", "text_native": "ठीक है, आप मेरेको एक बार कन्फर्म कर दीजिए।" }, { "ucid": "21112178903041961", "idx": 27, "speaker": "agent", "start_s": 57.6, "end_s": 100.6, "text_en": "And you will also get the MTC along with it. This will be in the name of Jabbar Traders, right?", "text_native": "और MTC भी मिलेगा आपको साथ साथ में। जब्बार ट्रेडर्स के नाम पे ही होगा ना ये आपका?" }, { "ucid": "21112178903041961", "idx": 28, "speaker": "customer", "start_s": 100.6, "end_s": 101.2, "text_en": "Right, right.", "text_native": "Right, right." }, { "ucid": "21112178903041961", "idx": 29, "speaker": "agent", "start_s": 101.6, "end_s": 105.0, "text_en": "Okay. So the pricing is okay for you, right? Because the prices have increased a bit in the market today, sir. So it shouldn't be that...", "text_native": "ठीक है। तो आपको प्राइसिंग्स तो ओके है ना? क्योंकि आज थोड़े प्राइसिंग्स बढ़े हैं सर मार्केट में। फिर ऐसा ना हो कि" }, { "ucid": "21112178903041961", "idx": 30, "speaker": "customer", "start_s": 105.0, "end_s": 110.2, "text_en": "No, you tell me the net rate once. Right now you are giving an idea, ideally, you are giving a tentative one. Give me the net rates and what the ex-works will be, only after that will I finalize with you.", "text_native": "नहीं मेरेको एक बार आप रेट नेट बताइए ना। अभी तो आप आईडिया, आईडियली वैसे बता रहे हैं, टेंटेटिव बता रहे हैं। मेरेको नेट रेट्स दे दीजिए और ex क्या पड़ेगा, फिर उसके बाद ही फाइनल करूंगा मैं आपको।" }, { "ucid": "21112178903041961", "idx": 31, "speaker": "agent", "start_s": 110.4, "end_s": 112.4, "text_en": "Got it. Okay. I will update you in a short while.", "text_native": "Got it. ठीक है। मैं आपको एक थोड़े टाइम में करता हूं अपडेट।" }, { "ucid": "21112178903041961", "idx": 32, "speaker": "customer", "start_s": 112.6, "end_s": 113.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178903041961", "idx": 33, "speaker": "agent", "start_s": 113.3, "end_s": 114.9, "text_en": "Okay, I'll ping you on WhatsApp. Your good name, sir?", "text_native": "Okay, I'll ping you on WhatsApp. आपका good name सर?" }, { "ucid": "21112178903041961", "idx": 34, "speaker": "customer", "start_s": 115.2, "end_s": 115.7, "text_en": "Sahil.", "text_native": "साहिल।" }, { "ucid": "21112178903041961", "idx": 35, "speaker": "agent", "start_s": 116.2, "end_s": 116.7, "text_en": "Samarth?", "text_native": "समर्थ?" }, { "ucid": "21112178903041961", "idx": 36, "speaker": "customer", "start_s": 117.0, "end_s": 118.4, "text_en": "Sahil, Sahil, not Samarth, Sahil.", "text_native": "साहिल, साहिल, not समर्थ, साहिल।" }, { "ucid": "21112178903041961", "idx": 37, "speaker": "agent", "start_s": 118.6, "end_s": 120.0, "text_en": "Sahil. Okay sir. Thank you.", "text_native": "साहिल। ओके सर। थैंक यू।" } ], "steps": [ { "ucid": "21112178903041961", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yes sir, I am Ronak Mehta speaking from JSW One. Do you have any requirement for HR coil this month?", "comment": "The agent failed to ask for permission to speak, jumping directly into a requirement check." }, { "ucid": "21112178903041961", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not deliver a supply or price hook; instead, the customer interrupted to state their own requirement." }, { "ucid": "21112178903041961", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent asked zero of the six required discovery questions, moving straight to qualification." }, { "ucid": "21112178903041961", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "No no, it will come from JSW One only and you will get JSW make only. ... And you will also get the MTC along with it.", "comment": "The agent pitched relevant USPs (direct supply, MTC) in direct response to the customer's question about billing source." }, { "ucid": "21112178903041961", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "What mm thickness do you need? ... 1220 and how many tons? ... Where is your location?", "comment": "The agent successfully captured the core requirement details: material, thickness, width, quantity, and location." }, { "ucid": "21112178903041961", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Okay, I'll ping you on WhatsApp.", "comment": "The agent agreed to the customer's request for a quote on WhatsApp, establishing a clear next step." } ], "objections": [ { "ucid": "21112178903041961", "obj_type": "send_price_will_think", "state": "handled", "evidence": "No, you tell me the net rate once. ... Give me the net rates and what the ex-works will be, only after that will I finalize with you.", "response": "Got it. Okay. I will update you in a short while." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)" ], "objection_phrases_list": [] }