Call 21112178903029511 2026-09-10 · dhruv · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Invalid_Number | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: The customer speaks to someone else in the background at the end of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.11
confidence high · +1/−2
from 5 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak (e.g., 'is this a good time?').
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or value proposition, but immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer shut down the call early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, is there any requirement for steel?
Summary
The agent called a contact at P S K Technologies and asked if they had a requirement for steel. The customer stated they had no requirement at the moment. The agent accepted this and ended the call without attempting further discovery or setting a specific follow-up.
Coaching
When a customer says they have no current need, try to ask one discovery question to understand their business (e.g., 'Understood, sir. So I know for the future, what do you typically manufacture?') before closing the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak (e.g., 'is this a good time?'). |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or value proposition, but immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer shut down the call early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement for steel? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closing was passive ('If there is anything, please let me know') with no committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.595 | 10.3s | 7.0s | 43.7s | 3.7s | 238.8 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हॅलो?
agent
2.2s
Hello.
customer
2.6s
P S K Technologies?
agent
3.5s
Yes.
हां।
agent
3.8s
Sir, is there any requirement for steel? I was calling from JSW One.
सर कुछ requirement है steel में? JSW One से बात कर रहा था।
customer
6.8s
Huh?
हं?
agent
7.5s
I am calling from JSW One MSME. Is there any requirement for sheet metal?
JSW One MSME से बात कर रहा हूं। कुछ requirement है sheet metal में?
customer
11.2s
No, not at the moment.
नहीं, फिलहाल तो नहीं है अभी।
agent
12.8s
Understood sir. If there is anything, please let me know, okay?
Understood sir. कुछ रहता है तो please बताइएगा, है ना?
customer
15.2s
Yes, yes. Okay.
हां, हां। Okay.
agent
16.5s
Okay.
ठीक है।
customer
18.3s
Madam ji, A A A
मैडम जी, ए ए ए