{
  "ucid": "21112178903029511",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 14:21:35",
  "end_time": "2026-09-10 14:22:36",
  "duration_sec": 61,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Invalid_Number",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA55d5fc784d0346bf1d43500012a0aa68.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 379,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178903029511__DIA55d5fc784d0346bf1d43500012a0aa68.mp3",
  "audio_bytes": 93312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.104,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello.\n[3s] CUSTOMER: P S K Technologies?\n[4s] AGENT: Yes.   (हां।)\n[4s] AGENT: Sir, is there any requirement for steel? I was calling from JSW One.   (सर कुछ requirement है steel में? JSW One से बात कर रहा था।)\n[7s] CUSTOMER: Huh?   (हं?)\n[8s] AGENT: I am calling from JSW One MSME. Is there any requirement for sheet metal?   (JSW One MSME से बात कर रहा हूं। कुछ requirement है sheet metal में?)\n[11s] CUSTOMER: No, not at the moment.   (नहीं, फिलहाल तो नहीं है अभी।)\n[13s] AGENT: Understood sir. If there is anything, please let me know, okay?   (Understood sir. कुछ रहता है तो please बताइएगा, है ना?)\n[15s] CUSTOMER: Yes, yes. Okay.   (हां, हां। Okay.)\n[16s] AGENT: Okay.   (ठीक है।)\n[18s] CUSTOMER: Madam ji, A A A   (मैडम जी, ए ए ए)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: The customer speaks to someone else in the background at the end of the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current need, try to ask one discovery question to understand their business (e.g., 'Understood, sir. So I know for the future, what do you typically manufacture?') before closing the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact at P S K Technologies and asked if they had a requirement for steel. The customer stated they had no requirement at the moment. The agent accepted this and ended the call without attempting further discovery or setting a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak (e.g., 'is this a good time?').\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook or value proposition, but immediately asked for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer shut down the call early.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for steel?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The closing was passive ('If there is anything, please let me know') with no committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, try to ask one discovery question to understand their business (e.g., 'Understood, sir. So I know for the future, what do you typically manufacture?') before closing the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a contact at P S K Technologies and asked if they had a requirement for steel. The customer stated they had no requirement at the moment. The agent accepted this and ended the call without attempting further discovery or setting a specific follow-up.\"}",
  "error": null,
  "latency_ms": 30060,
  "input_tokens": 2823,
  "output_tokens": 670,
  "created_at": "2026-09-25 11:09:13",
  "sentiment": "neutral",
  "sentiment_score": -0.111,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 2,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.595,
  "agent_talk_sec": 10.3,
  "customer_talk_sec": 7.0,
  "dead_air_sec": 43.7,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 238.8,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 41,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178903029511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.63,
      "end_s": 2.1,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178903029511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 2.6,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178903029511",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 3.5,
      "text_en": "P S K Technologies?",
      "text_native": "P S K Technologies?"
    },
    {
      "ucid": "21112178903029511",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 3.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178903029511",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 6.8,
      "text_en": "Sir, is there any requirement for steel? I was calling from JSW One.",
      "text_native": "सर कुछ requirement है steel में? JSW One से बात कर रहा था।"
    },
    {
      "ucid": "21112178903029511",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 7.3,
      "text_en": "Huh?",
      "text_native": "हं?"
    },
    {
      "ucid": "21112178903029511",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 11.2,
      "text_en": "I am calling from JSW One MSME. Is there any requirement for sheet metal?",
      "text_native": "JSW One MSME से बात कर रहा हूं। कुछ requirement है sheet metal में?"
    },
    {
      "ucid": "21112178903029511",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 12.8,
      "text_en": "No, not at the moment.",
      "text_native": "नहीं, फिलहाल तो नहीं है अभी।"
    },
    {
      "ucid": "21112178903029511",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 15.2,
      "text_en": "Understood sir. If there is anything, please let me know, okay?",
      "text_native": "Understood sir. कुछ रहता है तो please बताइएगा, है ना?"
    },
    {
      "ucid": "21112178903029511",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.2,
      "end_s": 16.2,
      "text_en": "Yes, yes. Okay.",
      "text_native": "हां, हां। Okay."
    },
    {
      "ucid": "21112178903029511",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 17.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178903029511",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.3,
      "end_s": 20.8,
      "text_en": "Madam ji, A A A",
      "text_native": "मैडम जी, ए ए ए"
    }
  ],
  "steps": [
    {
      "ucid": "21112178903029511",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak (e.g., 'is this a good time?')."
    },
    {
      "ucid": "21112178903029511",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook or value proposition, but immediately asked for a requirement."
    },
    {
      "ucid": "21112178903029511",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer shut down the call early."
    },
    {
      "ucid": "21112178903029511",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched."
    },
    {
      "ucid": "21112178903029511",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for steel?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178903029511",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The closing was passive ('If there is anything, please let me know') with no committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}