Call 21112178902947892 2026-09-10 · dhruv · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but the speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +9/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the company but did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a price or availability hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, I was checking, do you have any requirement in sheet metals etc.?
Summary
The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current need but would send a message if a requirement arose. The call ended without any discovery or a firm next step being established.
Coaching
You must open the call by asking for permission and then use a supply or price hook to build interest before asking about requirements; jumping straight to the question often results in a quick dismissal.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am calling from JSW One, from Jindal Steel. Agent identified the company but did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, I was checking, do you have any requirement in sheet metals etc.? Agent did not lead with a price or availability hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, I was checking, do you have any requirement in sheet metals etc.? Agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. Agent did not secure a committed next step, such as a specific callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.492 | 6.4s | 6.6s | 47.0s | 2.0s | 337.5 | 0 | 7 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
हॅलो
agent
2.7s
Hello.
हॅलो
customer
3.4s
Yes.
हां
agent
4.0s
Sir, I am calling from JSW One, from Jindal Steel.
सर JSW One से बात कर रहा हूं मैं, जिंदल स्टील से।
customer
6.0s
Yes, tell me sir.
हां बोलिए ना सर।
agent
7.0s
Sir, I was checking, do you have any requirement in sheet metals etc.?
सर कुछ रिक्वायरमेंट मैं देख रहा sheet metals वगेरा में?
customer
9.0s
Right now, there is nothing for now.
अभी तो फिलहाल नहीं है कुछ।
agent
10.9s
Oh, you don't have it right now?
अच्छा अभी नहीं है क्या?
customer
11.7s
Yes, not right now. If there is, I will send you a message.
हां अभी नहीं है। होगा तो मैं आपको मैसेज डाल देता हूं।
agent
14.1s
No problem.
कोई दिक्कत नहीं।
customer
14.6s
You have my number, right?
मेरा नंबर है ना?
agent
15.2s
Okay sir.
ठीक है सर।
customer
15.7s
Thank you.
थैंक यू।
agent
16.2s
Okay.
ओके।
customer
16.8s
Thank you.
थैंक यू।