{
  "ucid": "21112178902947892",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 14:07:58",
  "end_time": "2026-09-10 14:08:58",
  "duration_sec": 60,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA56e1af74108026e65ac35a9c716c1ed2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 383,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178902947892__DIA56e1af74108026e65ac35a9c716c1ed2.mp3",
  "audio_bytes": 79920,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 26.64,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (हॅलो)\n[3s] AGENT: Hello.   (हॅलो)\n[3s] CUSTOMER: Yes.   (हां)\n[4s] AGENT: Sir, I am calling from JSW One, from Jindal Steel.   (सर JSW One से बात कर रहा हूं मैं, जिंदल स्टील से।)\n[6s] CUSTOMER: Yes, tell me sir.   (हां बोलिए ना सर।)\n[7s] AGENT: Sir, I was checking, do you have any requirement in sheet metals etc.?   (सर कुछ रिक्वायरमेंट मैं देख रहा sheet metals वगेरा में?)\n[9s] CUSTOMER: Right now, there is nothing for now.   (अभी तो फिलहाल नहीं है कुछ।)\n[11s] AGENT: Oh, you don't have it right now?   (अच्छा अभी नहीं है क्या?)\n[12s] CUSTOMER: Yes, not right now. If there is, I will send you a message.   (हां अभी नहीं है। होगा तो मैं आपको मैसेज डाल देता हूं।)\n[14s] AGENT: No problem.   (कोई दिक्कत नहीं।)\n[15s] CUSTOMER: You have my number, right?   (मेरा नंबर है ना?)\n[15s] AGENT: Okay sir.   (ठीक है सर।)\n[16s] CUSTOMER: Thank you.   (थैंक यू।)\n[16s] AGENT: Okay.   (ओके।)\n[17s] CUSTOMER: Thank you.   (थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: There is some background noise on the customer's side, but the speech is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must open the call by asking for permission and then use a supply or price hook to build interest before asking about requirements; jumping straight to the question often results in a quick dismissal.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current need but would send a message if a requirement arose. The call ended without any discovery or a firm next step being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am calling from JSW One, from Jindal Steel.\", \"comment\": \"Agent identified the company but did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I was checking, do you have any requirement in sheet metals etc.?\", \"comment\": \"Agent did not lead with a price or availability hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I was checking, do you have any requirement in sheet metals etc.?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the primary intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir.\", \"comment\": \"Agent did not secure a committed next step, such as a specific callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must open the call by asking for permission and then use a supply or price hook to build interest before asking about requirements; jumping straight to the question often results in a quick dismissal.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current need but would send a message if a requirement arose. The call ended without any discovery or a firm next step being established.\"}",
  "error": null,
  "latency_ms": 26085,
  "input_tokens": 2889,
  "output_tokens": 705,
  "created_at": "2026-09-25 11:09:25",
  "sentiment": "positive",
  "sentiment_score": 0.28,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.492,
  "agent_talk_sec": 6.4,
  "customer_talk_sec": 6.6,
  "dead_air_sec": 47.0,
  "longest_monologue_sec": 2.0,
  "agent_wpm": 337.5,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 36,
  "words_customer": 35,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178902947892",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.87,
      "end_s": 2.37,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178902947892",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 3.13,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178902947892",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.4,
      "end_s": 3.67,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178902947892",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.97,
      "end_s": 5.97,
      "text_en": "Sir, I am calling from JSW One, from Jindal Steel.",
      "text_native": "सर JSW One से बात कर रहा हूं मैं, जिंदल स्टील से।"
    },
    {
      "ucid": "21112178902947892",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.7,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां बोलिए ना सर।"
    },
    {
      "ucid": "21112178902947892",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 9.0,
      "text_en": "Sir, I was checking, do you have any requirement in sheet metals etc.?",
      "text_native": "सर कुछ रिक्वायरमेंट मैं देख रहा sheet metals वगेरा में?"
    },
    {
      "ucid": "21112178902947892",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 10.6,
      "text_en": "Right now, there is nothing for now.",
      "text_native": "अभी तो फिलहाल नहीं है कुछ।"
    },
    {
      "ucid": "21112178902947892",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.9,
      "end_s": 11.6,
      "text_en": "Oh, you don't have it right now?",
      "text_native": "अच्छा अभी नहीं है क्या?"
    },
    {
      "ucid": "21112178902947892",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.7,
      "end_s": 13.8,
      "text_en": "Yes, not right now. If there is, I will send you a message.",
      "text_native": "हां अभी नहीं है। होगा तो मैं आपको मैसेज डाल देता हूं।"
    },
    {
      "ucid": "21112178902947892",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.1,
      "end_s": 14.6,
      "text_en": "No problem.",
      "text_native": "कोई दिक्कत नहीं।"
    },
    {
      "ucid": "21112178902947892",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 15.1,
      "text_en": "You have my number, right?",
      "text_native": "मेरा नंबर है ना?"
    },
    {
      "ucid": "21112178902947892",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 15.7,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178902947892",
      "idx": 12,
      "speaker": "customer",
      "start_s": 15.7,
      "end_s": 16.2,
      "text_en": "Thank you.",
      "text_native": "थैंक यू।"
    },
    {
      "ucid": "21112178902947892",
      "idx": 13,
      "speaker": "agent",
      "start_s": 16.2,
      "end_s": 16.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178902947892",
      "idx": 14,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 17.2,
      "text_en": "Thank you.",
      "text_native": "थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178902947892",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am calling from JSW One, from Jindal Steel.",
      "comment": "Agent identified the company but did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178902947892",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I was checking, do you have any requirement in sheet metals etc.?",
      "comment": "Agent did not lead with a price or availability hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178902947892",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer stated they had no requirement."
    },
    {
      "ucid": "21112178902947892",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178902947892",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I was checking, do you have any requirement in sheet metals etc.?",
      "comment": "Agent successfully asked if a current requirement exists, which is the primary intent of this step."
    },
    {
      "ucid": "21112178902947892",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir.",
      "comment": "Agent did not secure a committed next step, such as a specific callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}